Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9 I completed an online search using Truthfinder's online service. Upon collecting my credit card information, the system was unable to create an account for me, thus creating a mechanism where I will be tied up in an inability to cancel a subscription. Their online system is unavailable to me, Their phone-based system is not staffed and has an erroneous message, again making it impossible to cancel a subscription. This site is a scam site,

  

  Business Response

  Date: 04/10/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  We have cancelled all memberships and issued a full reversal to ***************** account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i want my information removed. this is putting ******* family in danger. i camt get the exact link, but simply typing in my full name someone has access to my address & names of my family members.

  

  Business Response

  Date: 04/09/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *********************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for *********************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:04/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting the complaint below to Truth Finder. I hope that your agency is aware of the destruction the website has caused many people. There is criminal information about me regarding an arrest from 1990. Charge was battery and disposition guilty.I have never been arrested, ever charged with any criminal complaint, nor a mugshot nor any adjudication. The person who used your service and then posted the false information about me is ******************************** of ********** ******* *****. She is a chapter chair of Moms for Liberty. She has continuously used your website to post wrong information about multiple individuals. I am pursuing her in civil court for libel, slander and defamation. Your website should ban her permanently. Please allow this correspondence to serve as a warning that Truth Finder has been made aware of the false information being provided and the illegal use of such information being used. The warnings on your website do not serve any purpose as the warnings are ignored. Your website has listed false information about me and in turn my character and integrity have been severely damaged. ****************************************

  

  Business Response

  Date: 04/08/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ****************************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  We have removed the report for ****************************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 04/09/2024

   

  I would like to suggest that a more distinctive warning regarding using the information provided by the website is and can be detrimental to the individual whose information can be used to cause harm. Additionally, warning users that utilizing misinformation can result with a civil litigation court case with punitive damages. 
  

  I could have requested my information be removed by myself by going through the process on the website. The damage is done now and I will not be able to contact all the individuals who were emailed the false information because I do not know all of those who saw it, read it and believed it. 
  

  I have a FDLE background profile that is viable for five years. I do not know if the misinformation will constitute any other problems. 
  

  Truth Finders should put the same effort forward to prove the information is correct just as it does researching to post any individuals information. Simply stating that the information may not be correct is not enough. The warning does not equally align to the consequences of SELLING the wrong information. 
  Whether a product or service is paid for, the product or service must be sufficient and accurate. If it was a product a request for return, exchange or refund is appropriate. 
  

  Its unfortunate that for less than $10 the service being provided is known to be false, hence the warning. My character and integrity has been altered because Truth Finders admits to selling wrong information. There would be no causation if the website provided accurate data. 

  

  Business Response

  Date: 04/12/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ****************************************, ID ********.
  
  The information in our reports is sourced from various data providers and publicly available sources. However, it's important to note that the accuracy and completeness of this information may vary. Unfortunately, there may be occasional inaccuracies in reports, as we mention in our Terms of Use. We do not generate or contribute to the information we acquire. We only present the information provided to us. There is a possibility of errors such as misspellings, date discrepancies, or other inaccuracies. By considering the complete data set, consumers can make informed research conclusions. 
  
  Due to our inability to modify the report information, we provide consumers with the option to permanently suppress their report from the TruthFinder website. The removal process for ********************************* has been successfully completed and was previously confirmed.
  
   Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person whom I have not spoken to in years, today located my info on your site and called me. As a DV victim, this is problematic! Remove my information immediately! Someone else texted me after locating me through just a month ago. This is not good. After 30 years, people are suddenly contacting me?

  

  Business Response

  Date: 04/08/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  To prevent your ***************************' publicly available information from being displayed on TruthFinder.com and realted people search websites, she  can utilize the Suppression Tool found at *************************************************. Prior to proceeding, they will need to provide and verify certain identifying details.  It is important to ensure that we can accurately match their information with the appropriate record and verify their identity. The Suppression Tool is intended for personal use only and is provided at our discretion, in accordance with the applicable Terms of Use. 
  
  We will ensure that ***************************' request to have her information removed from the TruthFinder website is implemented across all people search sites owned by PeopleConnect, including TruthFinder.com, Intelius.com, Instantcheckmate.com, and USSearch.com.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 29th, I sought information on an individuals background for my organization. I went through truthfinder to get a background report of the individual. Truthfinder billed me twice for a total over $35. I received the desired report and canceled my account and further payments. Now on March 30th, I was billed again for another $30, and find that my account was not canceled as requested and informed that it would be. I have filed a second cancelation request and attempted to halt the payment.

  

  Business Response

  Date: 04/01/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID ********.
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  We have cancelled all memberships and refunded ********************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 04/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:03/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After repeated request to remove my name from their website, I'm met with essentially no response every time. I've removed my "profile" but they continue to list my name as an associate of certain people, knowing full well it's leading to damages. I've made it abundantly clear I don't wish to have my name on their website in any way, shape, or form. I've had trouble with ongoing harassment, stalking, and disinformation campaigns of which they seem indifferent to.

  

  Business Response

  Date: 03/25/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have verified that the report for ************************* has been removed in the recent past. To prevent the public disclosure of personal information about ***************************** relative on TruthFinder.com and similar people search websites, they have the option to utilize the Suppression Tool. The tool can be accessed through this link: ******************************************. Before proceeding, they will need to provide and verify certain identifying information.  It is essential to ensure that we can accurately match their information with the appropriate record and verify their identity as the subject of that record. The Suppression Tool is intended for personal use only and is provided at our discretion, in accordance with the relevant Terms of Use. You can find the Terms of Use at this link: ************************************************.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There website twice said service was free. They gathered all my info and then said i had to join and pay a high monthly fee before i could acess info o my search. This is complete fraud. I demand to see my search results for ************************************ 1948-2007!

  

  Business Response

  Date: 03/25/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ******* ******, ID ********.
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So ekai is stealing my money

  

  Business Response

  Date: 03/21/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***********************, ID ********. 
  

  We are an online people search engine that compiles information from millions of public records, including information provided by state and local governments. 
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet Nyjae Degruys expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:03/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Checked out their app Decided not to use them.Now I get countles pop-*** every day some time 2 or 3 at a time Would never use a company that does this

  

  Business Response

  Date: 03/19/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID# ********.
  
  Based on the information provided, it has been determined that ************** is receiving Push Notifications or ******** ************** opted in to receive these notifications by clicking "Allow" when prompted on our website.
  
  Unfortunately, we are unable to disable these types of notifications ourselves; they MUST be disabled on the actual device that the pop-up notifications are being sent to.
  
  To unsubscribe from push notifications, he should follow the instructions below using the exact browser or device that is receiving them.
  
  Go to **********************************************.

  Click the Unsubscribe button to stop receiving push notifications from TruthFinder.
  
  We hope this addresses the concerns of **************. If he requires additional assistance, please do not hesitate to have him contact our customer service department  at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Evidently someone used my debit card to purchase my personal information on 3/17/2024 and make fraudulent purchases. My bank alerted me to this and we have opened a dispute with them to get my funds back but my card is now destroyed and I have to get a new one.

  

  Business Response

  Date: 03/18/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  
  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  However, after a thorough investigation, we were unable to locate an account with the information provided. In order to meet ******************* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 03/19/2024

  When I contacted my bank in regards to this after getting an alert from them on the evening of 3/17, I was instructed-BY THEM-to destroy the card immediately as the card was now closed, so getting the additional info off the card was not possible at that time.  I will go to my bank either today or tomorrow to see if they can provide me the first six digits along with the transaction number.  As for PayPal, they sent me a notification that there was something suspicious with my Huntington account but that was before the purchase from TruthFinder so I do not think there is any connection and there is nothing in my PayPal account to indicate that that account was used for this, just the Huntington account directly.

  

  Business Response

  Date: 03/25/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***********************, ID ********.
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  
  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  After a thorough investigation, we are still unable to locate an account with the information provided. In order to meet ******************* expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 03/27/2024

  Name on the account:  **** or *********************** (Not sure what name they used)

  Email:  *************** (Not sure if this was the email used)

  First six and last four digits of the card used:  5175 46** **** 4481

  PayPal email:  ***************;  sequence number for the transaction (as provided by ***************** 587885

  

  Business Response

  Date: 05/28/2024

  Dear *****************************,,
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  Despite conducting a thorough investigation, we have been unable to identify the account mentioned in *************************** complaint, despite searching all the provided information. To aid *********************** with this account, he must provide the relevant information regarding the charges he received. This will enable us to determine the specific membership involved.
  
  Possible alternate email address
  The last date and amount of the final charge(s) incurred
  The first 6 and last 4 numbers of the card charged
  The PayPal email address or PayPal Transaction ID Number
  
  Alternatively, *********************** can contact our customer support team to clearly identify and receive assistance with this account. 
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support