Complaints

• Initial Complaint

  01/17/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Truthfinder had reported on the background check information that was reported through Truthfinder. It has come to my attention that a case that was expunged and dismissed has been included in my history, which is both inaccurate and misleading.The case in question had the following disposition:Offense Date Nov 28, 2006 Charges Filed Date Mar 8, 2007 Age at Time of Charge or Offense 38 Crime Location ******, ** Crime Type Felony Offense Code ******** Offense Description fraud possession of cs/prescription schedule iii/iv Case Type 3rd degree felony Case Number ****** ********************************** Court Name 362nd Judicial District Court Probation ******** Disposition dismissed-other Disposition Date Jun 25, 2008 As per the legal records, this case was expunged and should not be visible in any background check, including those conducted by TruthFinder. The inclusion of this dismissed case in my report is a violation of my privacy and misrepresents my legal history, potentially causing unnecessary harm or damage to my reputation.I kindly request that you immediately update your records and remove this inaccurate information from my report. I would also appreciate a confirmation email once the correction has been made.I have tried to contact truthfinder and was told I will need to original. This record was expunge meaning erase or remove completely. Thank you for your prompt attention to this matter.Thank you,********* **** e: ******************* c: ************

  

  Business response

  01/21/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********* ****, ID ********. 
  

  Here at Truthfinder.com, we hold the utmost respect for each individual's privacy. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.
  

  In order to complete the request, we need them to submit a copy of the expunction records. Please keep in mind that we do not remove *** offender location data and that their name could still appear as a possible relative or associate in another individuals background report. Please respond and provide the necessary documents in order to complete this request.  
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  01/12/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My ex used your services to track me down from a domestic violence situation. He was able to get a hold of my cell phone number my address, and all the information he needed to stalk and harass me. Your company will be brought to a lawsuit if I come to any harm. In the meantime, I want you to delete any in all information you have of me off of your site. I do not give you permission to put the names of my relatives my date of birth. My address is my phone numbers or anything else that is actually not a matter of public record because criminal matters license is held and other things like that are not public record and not easily accessible. You make it easy for people to track down people so they can hurt them.

  

  Business response

  01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *******, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress your Ms. ******** background report from appearing on TruthFinder.com and affiliated  people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Her request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer response

  01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have followed your instructions, and I have suppressed my information and removed my full backgrounds from all of your sites. Thank you for your help in this matter. I can provide you with the restraining order as well as the police reports if you need more information however, suppressing this information does help me relocate and get out of this situation without having a replay of what just happened.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  01/10/2025

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I cancelled the service in April, 2020. Sent many emails to customer service but my subscription was never cancelled.

  

  Business response

  01/10/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********** ********, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We have cancelled all memberships and refunded ********** Hoeflings account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  01/09/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I found out on 9 January 25 that Truth Finder has been charging me every month since May 2023 for a total of $308.55.Last billing occurred 5 January 25 in the amount of $28.05.I did not notice this recurring charge because my printer was broken and I had internet trouble after moving my residence.I did not agree to a subscription, or understand that I was being signed up for a subscription.I have not used this subscription. I have not ordered any products from this business.I called them 9 January 25, and was refunded $28.05, but they refused to refund the remaining $280.50.I did not agree to, or understand I would be charged monthly. I want to be reimbursed $280.50.

  

  Business response

  01/10/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, 22790887.
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. Most memberships function on a subscription model, meaning they renew automatically until the user decides to cancel, as outlined during the registration process. Our billing terms are conspicuously explained on our registration page located at this link:*******************************************, and in our Terms of Use located at this link: ******************************************************;
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. 
  
  To ensure a thorough investigation of the account in question, ********************** requests that the billed recipient contact us first in the event of proclaimed fraud. Once we confirm this claim, we disable the account, cancel all memberships, and return the last charge to the original payment method.
  
  We have cancelled and refunded two months of payments on this account back to the payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please allow up to 3-5 business days to see the charges reflected in your account, depending on your financial institution. The maximum amount of refunds have been processed.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  01/03/2025

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im filing a complaint against Truthfinder an online private people search app. I believe it is a scam and fraudulent and cancellation of my account is impossible i am unable to speak to a live person and their chatbot just continually gives me the run around without solving any problems

  

  Business response

  01/03/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  After a thorough investigation, we were unable to locate an active account with the information provided. We have located an account created with the email address, *********************** There have been no subscriptions associated with this account past or present. There were no charges on this account. 
  

  In order to meet ***** Smiths expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  01/01/2025

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business operates using multiple web site names truthfinder.com, *****************, ******************** etc. They store all my personal information without my permission, and they dispaly my personal and confidential information on various search engines without my permission. I am trying to submit a request to opt out and delete my information, however they have made this process very difficult. When I try to fill out an opt out for, I am being asked to provide additional information such as date of birth, etc which will put me in further risk and also amounts to harrassment. Also the fill out forms have been made very confusing. I also sent them an email request to delete my information, however they send me response that my information is not found in their database. However they are showing my confidential information on search sites. This needs to be corrected.

  

  Business response

  01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from *********** *****, ID: ********.
  

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate *********** ****** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  12/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I canceled Truthfinder over a month ago and they still continue to take money out of my account. I want my money back and them to leave me alone and stop taking money out of my account

  

  Business response

  12/31/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *****, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Members have the option to end their membership whenever they wish, either by accessing their account online, reaching out to phone support, or by emailing our support team. After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to December 31, 2024.
  
  We have cancelled all memberships and reversed the pending charges on Ms. ****** account back to the payment method used to enroll, and no further charges will be incurred. As a courtesy, we have refunded an additional month of charges back to the payment option on the account.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  12/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an advertisement regarding identity search. It became an offer to ask for information on a search of offenses. As i completed this I realized it was not the type of search (mostly criminal behavior) that I wanted. I logged out. The next thing i knew was a charge on my credit card. I tried to call them, but a human never answered. I knew nothing about a monthly charge and was shocked to find I now have 3 months of charges of about $90. After calling Truth Finders many times and Discovery I realized this was not a reputable company. I did not see anything about becoming a member of ****Their ad said i could cancel whenever i wanted. This was a lie because no one ever answered the phone. I froze my Discover card but within one day they emailed that it was my error. Even so I should be allowed to cancel the so-called membership. Im willing to pay for one month even though I never received any report.

  

  Business response

  01/03/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ********* ******, ID ********. 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  Members can easily cancel their account online within their account or reach out to our support team by phone or email for help to ensure that there are no unexpected charges incurred.
  
  The charges associated with the payment method in question have been disputed, resulting in a chargeback. When a chargeback occurs, it indicates that the account is in dispute with the financial institution, and the individual should contact the institution directly for any refund requests. The membership was promptly canceled and deactivated, with no additional charges to be incurred. Furthermore, due to the dispute, access to this account will no longer be attainable
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  12/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  These people are illegally scraping information from the dark web and publishing it for profit on their website making it impossible for people to remove information without uploading even more sensitive information which allows them to sell it to their partners. When contacted, they send you a basic email response pointing you to their website to "remove your information." They ask for your DOB. They don't have my correct DOB as they have two profiles for me, both with wrong information for age. So it is impossible to have said information about me removed because what they have is only a partial truth. Some is right, some is wrong, DOB is wrong. I want them to remove the two profiles in this photo as they are attempting to reference me in ****, **. This information was taken from data breaches, not ethical websites as no proper business establishment EVER releases PII such as DOB as it is against the law in all 50 states.

  

  Business response

  12/30/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** ****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ****** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support 

  Customer response

  12/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  12/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  So, I decided to find the information about myself and the information they are given to the people is unacceptable. They lying that I was under Govermental control and even yet. ************. Is this not a bad nightmare? What a shame. They charging people money for there service saying obnoxious sings about the people, its terrible. Ill write about them to all the other Agencies. I never had eve a misdemeanor charge , again, never in my life!!!!!!

  

  Business response

  12/26/2024

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ******, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Ms. ****** background report from appearing on TruthFinder.com and affiliated  people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Ms. ****** request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩