Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot locate a legitimate email address to send a request to Truthfinders to remove my name and history from their database.All I am asking is to remove my name and information from their database.

  

  Business Response

  Date: 04/09/2025

  Dear **** *****,
  

  This response is in regards to the consumer complaint from ******** *******, ID: ********.
  

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate Narvella Kennedys request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support 

• Initial Complaint

  Date:04/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a government employee and work in the national security industry. I am requesting your company to remove my personal information IMMEDIATELY for my safety and the safety of my family. ********************************************************************************************************************

  

  Business Response

  Date: 04/04/2025

  Dear **** *****,

  This response is in regards to the consumer complaint from ****** D *****, ID# ********.

  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site.

  In order to suppress Mr. ******* background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ************************************************.

  Mr. Kurtz's request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)

  Sincerely,
  TruthFinder Support
  

• Initial Complaint

  Date:03/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a california citizen, I request that you comply with my removal request. Your opt out tool is flawed and I cannot proceed with the removal myself. I need your immediate action as no one seems to be available. *********************************************************************************************************************** ID: ************************************

  

  Business Response

  Date: 04/01/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******* ******, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate Mr. ******* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support 
  
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request that you suppress my personal and public information in your database due to my participation in a state-sponsored Address Confidentiality Program (ACP). I am a victim of stalking and domestic violence, which further necessitates the protection of my sensitive personal ******* part of the **** my address and other identifying details are confidential and are not to be publicly disclosed. I kindly ask that you remove or redact any information regarding my name, address, phone number, and any other personally identifiable details from your records and any publications that may compromise my safety or privacy.Your current process for a suppression request on your website does not look up my data when I input my info despite it showing up in the search and there is no other recourse for this outlined on your website. Please consider this request a priority due to the potential risks to my safety posed by the disclosure of my information. If additional verification or documentation is required, please inform me at your earliest convenience. Additionally, you may want to review your process for suppression requests in order to allow victims of stalking and domestic violence a more efficient process. I appreciate your understanding and prompt attention to this matter. Should you need to contact me, please use the email address provided. I look forward to your confirmation that my information has been appropriately suppressed.

  

  Business Response

  Date: 04/01/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** *****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We have found a report associated with '****** *****' in ********. It appears that this report has been suppressed from view. Regarding the address removal, we cannot fulfill this request as Ms. ***** failed to provide one in the BBB complaint. We ask that Ms. ***** please provide the address(es) they wish to have removed, and we will process the request.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

• Initial Complaint

  Date:03/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  POO POO CYBERSTALKERS SELLING MY THE LOCATION THAT I SLEEP TO ANYONE WHOSE MONEY IS GREEN.

  

  Business Response

  Date: 04/01/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint ID #********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress the consumers background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  The consumers request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 25 I used TruthFinder once for $3.99 and then I cancelled it that day. When I checked my ****** account today, I saw a bill from TruthFinder for $28.33. I did not agree to continue their services and they billed me anyway. My account also shows autopay for $3.99 and another autopay for $28.33 and I did not authorize them to do that. I feel this company is a fraud and everyone should realize it. I wanted to use it ONCE, not forever.

  

  Business Response

  Date: 03/31/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *******, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We have cancelled all memberships and refunded ***** Elliotts account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the website to find the truth on someone and they just kept giving me the round around and telling me a page was loading but in the end it doesnt give you any information. When you think you are getting close to the truth, they pull it from you like a big tease.

  

  Business Response

  Date: 03/26/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *****, ID ********. 
  

  As disclosed in our Terms of Use, we compile the information in our reports from a variety of third-party data providers and publicly accessible sources, and the information from those sources may not always be accurate or complete. Consequently, discrepancies or inaccuracies in reports may occasionally arise. We strongly encourage our members to utilize a report as a starting point for their own diligence and conduct any further inquiries they find beneficial for their needs. 
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***** Waltls expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:03/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Misdirected into TruthSocial via an ad, seemed interesting, but totally misleading along the process. Questions asked seem to be filtering down to the person of my interest, no mention of a cost until it finalizes the query and asks additional personal information, more so when scammed into an added $3.99 made to think that is is a misnomer from an offered $7 5 day special. Apparently it becomes a confusing amount with repetitive charges. Although I allowed the charge to begin, it wanted more information and then I realized I was more likely being phished for my information. So before downloading the "report", I canceled the purchase within 30 minutes after checking its existence via ******.. Regardless the "bot" had made the charge and I was prevented from seeing my userid/account at that point. I assume (Ass-U-M-E) the charges will come off, but seeing some other reports gives me no confidence.The whole marketing strategy is misrepresentation by advertisement, then by omission, until the very end and add another misrepresentation where the $7 "special" appears to be a different price of $3.99, but that is probably an add-on for extra info. The only other term I can think of is "SCAM Artists" and their sales model should be, and probably is, against the law (being forwarded to the Florida Attorney General).You can see that they disregard any and all reports with the same boilerplate obfuscation.

  

  Business Response

  Date: 03/27/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, ID ********.
  
  We appreciate the opportunity to respond to the consumers concerns.
  
  Our records confirm the consumer enrolled in a $7 five-day trial, which includes unlimited access to person reports. During checkout, the consumer also selected an optional $3.99 add-on for Unlimited PDF Downloads & Data Monitoring Access. This add-on is not required to view reports within the account and is offered for those who wish to download reports or use additional features. Both charges$10.99 totalwere clearly presented during the sign-up process.
  
  TruthFinder is not affiliated with Truth Social or any political platform. The consumer mentioned a redirection via an ad; however, we were unable to open the attached file titled Truthfinderscam_via_WellnessGuide105.pdf. If the attachment includes information about an ad or website that misrepresented our brand, we kindly request a screenshot or direct URL so we can investigate further.
  
  The consumer also expressed concern about the type of information requested during sign-up. Please note that TruthFinder does not engage in phishing. Information is collected solely to create and manage an account and is handled in accordance with our Privacy Policy.
  
  Our records show the account had not been canceled online, and no prior cancellation request was received. We have since canceled the account and processed a full refund of $10.99 to the original payment method. Please note that canceling an account does not automatically reverse charges that were previously authorized and processed. Refunds typically post within 35 business days, depending on the financial institution.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available from 7:00 a.m. to 4:00 p.m. PT (10:00 a.m. to 7:00 p.m. ET) (Holiday hours may vary).
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:03/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon learning that my PII and my husband's PII were published on ***************** by the company called TruthFinder, we followed the online steps via their ****************** (******************************************) which then sent me an email at ****************** The instructions said to click the link in the email to complete the suppression process. However, it was a dead link that did not work, despite trying on multiple browsers and devices. I emailed the company's Support team 4 times and each time received a canned response that they couldn't help me until I completed the steps in the ******************. I explained I was unable to complete them due to the link not working and needed their manual help to suppress my PII. I even attached screenshots and details about the error. They have failed to resolve this and my PII continues to be published online without my consent and despite my explicit asks to have it removed. Attached is the email chain showing my multiple attempts to resolve this and the company's failure to assist. I would like them to finish the job of removing mine and my husband's PII.

  

  Business Response

  Date: 03/17/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ********, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate **** ********** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

• Initial Complaint

  Date:03/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had problems due to truth finders given false and other information via truth finders platform that was/is used for harm. At no time have I given plainly any agency the right to post any private information. Marriages etc.... Are all false and I am demanding my data to be removed. I refuse to go back on your site to opt out while you continue to track and use emails for personal gain!!!!! I want all data totally removed as soon as possible. Contact should only be done via BBB. I do not want direct contact nor will i mail in any other requests.

  

  Business Response

  Date: 03/17/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ****** ****** ****** *** ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress Mr. ******** background report from appearing on TruthFinder.com and affiliated people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Mr. ******** request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support