Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started to sign up with truthfinder decided to back off I'm getting unending emails from them that will not stop they're swamping me with it they're shoving it down my throat to continue to file to get the information that I went in there to look for there's no unsubscribe I can't get these jerks to stop so I'm filing a complaint this this is unbelievable on how much they're pushing stuff down my throat they won't stop emailing me

  

  Business Response

  Date: 01/12/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  Pursuant to the TruthFinder privacy policy, by submitting his email address via our site, ************** consented to receive emails from TruthFinder, our affiliates, and third parties concerning promotional offers unrelated to TruthFinder. Customers may opt out of receiving these email messages at any time by clicking on the Unsubscribe link at the bottom of each email.
  
  We have unsubscribed ***************** email address, ****************** from receiving emails from TruthFinder. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 01/13/2024

  The was NO unsubscribe that would populate to give me a chance to unsubscribe. They need to attend to their site. I tried to unsubscribe at least 5x. I happy they unsubscribed me, but as stated, they need to attend to their site as I received over 5 emails asking me to pay to use their site within 10 minutes. So many that I felt I was being harassed.

  

  Business Response

  Date: 01/17/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *********************, ID ********. 
  
  We appreciate that ************** took the time to provide his feedback regarding our unsubscribe process. We take our customer feedback very seriously, as it helps us to continually improve our service. 
  
  We have unsubscribed ***************** email address, ****************** from receiving emails from TruthFinder. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The member id they gave me is: 190044091....I googled free websites that offer a back round ck on someone....Truthfinder came up......I answered questions and then it asks for money, which I thought was odd being it came up under "free". So I got so far into it, that it seemed I could not get out. So I bought their cheapest which I thought was 7 dollars or something, but ended up to be a total of $32.04 ($3.99 was to download a in depth report). That was a total joke!!!!! There was nothing I didn't know in that report and to scam a person with charging them to pay for a download!!!!!!!!!!!!!!!! TOTAL SCAM!

  

  Business Response

  Date: 01/09/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************, ID *******. 
  
  TruthFinder compiles hundreds of millions of available public records from several different data sources. We pay for all of the information we provide. Our billing details are prominently displayed before a customer decides to sign up for our services, and these terms can also be reviewed at any time in our Terms of Service. We do not claim to be a free service. In order to view reports, an active membership is required.
  
  We have refunded ******* ******* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1.00 which is advertised price to get information. Next day had an unauthorized charge to my debit card of $68.

  

  Business Response

  Date: 01/04/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet *************************** expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/04/2024

  I have given them the information that they requested on 5 different occasions to numeric reps. ****** ssame response. I did not  sign electronically or authorize any excess charges to my debit card. I should have never gotten involved. Just trying to find what year my wife and I were married. 

  

  Business Response

  Date: 01/11/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from *************************************, ID ********.
  

  After another thorough investigation, we were still unable to locate an account with the information provided. In order to meet *************************** expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder.com is charging my debit card for another month of service, which I did not authorize. I would like these funds to be refunded to my account. Original charges in November 2023 for one month of service.Just noticed an additional payment pending on my account for another $ for another month...not authorized.

  

  Business Response

  Date: 01/04/2024

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***************************, ID ********.
  

  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  

  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ********************* expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not authorize for them to charge me and I understood that it was free I was looking up myself if they took any money I want it put back into my checking account.

  

  Business Response

  Date: 01/02/2024

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from ************************************ ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  After a thorough investigation, we were unable to locate an account with the information provided. In order to meet ***************************** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  OUTRAGEOUS COMPANY. They DELIBERATELY don't send monthly emails to let you know they are taking money out of your checking account, hoping that you FORGET that you signed up a trial. THIS IS HOW THEY MAKE THEIR MONEY, by depending on people like me to FORGET. SO GROSS AND FOUL. I used this 'service' for ONE HOUR. Due to extreme family distress, I forgot I had signed up. I WOULD NOT HAVE FORGOTTEN if this unethical, scamming company SENT AN INVOICE each month, which as I have said, they dont do, ON PURPOSE. It's disgusting, shocking and pathetic. I am so angry that I could spit. The ONLY reason I even noticed is because an agent at BOC noticed and was like...do you realize this company is taking 30 dollars from you each month....? I want a FULL AND IMMEDIATE REFUND OF ALL MONIES 'PAID'. SHAME ON THIS 'COMPANY' preying on people who have lost EVERYTHING during this 'pandemic'. FOUL. I will NEVER shut up about it and I will share with my gigantic social media following. It's unacceptable, unamercan and below us all. I could CRY with how lame and low this kind of company is.

  

  Business Response

  Date: 01/02/2024

  Dear *****************************, 
  
  This response is in regards to the consumer complaint from ***********************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels.  
  
  As a courtesy, we have cancelled all memberships and refunded ************************* account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All of my personal information is showing on this website. I requested for all of my information to be removed from the website and it's still showing. I would like it removed.

  

  Business Response

  Date: 12/28/2023

  Dear *****************************,
  

  This response is in regards to the consumer complaint from ***************************************, ID ********.
  

  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information.

  We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  

  After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ***************************************s expectations, we request all applicable information listed below:
  

  Email addresses, physical addresses, or phone numbers that they may have used to help validate their identity.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  
  

  Customer Answer

  Date: 12/28/2023

  I just searched the website and my information is available showing my relatives, past addresses and other sensitive personal information that I don't want available to others. Please remove and made unavailable to others. It shows my first, middle and last name that I have provided. 

  

  Business Response

  Date: 12/29/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from ***************************************, ID ********.
  
  After a thorough investigation, we were unable to locate a report with the information provided. In order to meet ***************************************s expectations, we request all applicable information listed below:
  
  Email addresses, physical addresses, or phone numbers that they may have used to help validate their identity.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:12/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't opt out becasue your system is broken. It says "We were unable to locate any results that matched your name and date of birth." But my date of birth is correct and I can easily find my profile. Remove my information from your database immediately.***********************************************************************************************************************************************************************

  

  Business Response

  Date: 12/26/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  TruthFinders information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.
  
  We have removed the report for *************************. The removal process takes between 24 - 48 hours to be completely removed from our website. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dont know how they obtained my info to be able to charge me but i never had an account with this site i did reas that there was some sort of data leak where information and peoples financial information was leaked i want a refund

  

  Business Response

  Date: 12/26/2023

  Dear ***********************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********.
  
  Our response to the security incident and the most recent information regarding our security protocols can be read at ***********************************************************. We take the privacy of our customers very seriously and are taking all appropriate measures in response to the incident. We will continue posting updates as we have more to report.
  
  Additionally, we understand that ************************* would like to delete any ********* ********************** maintains for him. This right to delete is specific to the ********* that ********************** collects and maintains about its users, such as information users provide to us when they interact with the website or create an account, information regarding user interactions with our website and customer care channels, and traffic data, which includes IP addresses, browser types and the pages users visit while using our site. For more information about this data and how it is used and stored, visit our Privacy Policy.
  
  To exercise this right, ************************* can visit our ************** at *************************************************. In the middle of the page he will see a section titled Right to Delete with instructions.
  
  After a thorough investigation, we were unable to locate recently activated account using the provided information in the screenshot attached. In order to meet *************************** refund expectations, we request all applicable information listed below:
  
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 12/27/2023

  The mention of the data leakage was purely just a theory or guess on how you guys obtained financial information on me to be able to charge me for a bogus subscription i didnt ever sign up for. Obviously if u charged my card which is seen in the screenshot then you know so no way am i giving any more of my info to you guys i want a refund and ger your stuff straight who is the name you adressed me in. The begining is not me nor am i a him.

  

  Business Response

  Date: 01/02/2024

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *************************, ID ********. 
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email upon signup. If a user completes their initial search inquiry but does NOT enter their payment information, they will not be charged and no membership will be created.
  
  In the event of proclaimed fraud, TruthFinder requests the billed recipient contact us first to ensure the account in question is thoroughly investigated. When this claim can be justifiably substantiated, the account in question is disabled from further use, all memberships to be cancelled, and all charges to be returned to the payment option used (up to 12 months due to system limitations).
  
  After a thorough investigation, we were unable to locate an account with the information provided in the screenshot. In order to meet *************************** expectations, we request all applicable information listed below:
  
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The Paypal email address or Paypal Transaction ID number
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:12/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder.com is charging my debit card for another month of service, which I did not authorize. I would like these funds to be refunded to my account. Original charges of $29.73 on November 20,2023 for one month of service.Just noticed an additional payment pending on my account for another $29.73 for another month...not authorized.

  

  Business Response

  Date: 12/18/2023

  Dear *****************************,
  
  This response is in regards to the consumer complaint from *******************, ID ********. 
  
  When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.
  
  Customers are able to cancel online from within their account, through our Customer Phone Support, or by sending an email to ******************************** After a thorough investigation, we have determined that no cancellation attempts were made through any of these channels prior to the recurring billing.  
  
  Mr. ***** subscription has been canceled. As a courtesy, we have reversed the pending charges back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 12/18/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************