Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I request that you remove my personal information from your website. I was not able to follow your opt out tool, it's not working. And your customer support has not resolved my issue. ************************************************************************************************************************

  

  Business Response

  Date: 01/22/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *****, ID: ********.
  
  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  We were able to locate a background report and validate ***** ******* request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support  
  
  

• Initial Complaint

  Date:01/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Won't stop sending me messages this is harassment and spam and Ai dialing

  

  Business Response

  Date: 01/22/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** *******, ID ********. 
  

  Our registration page and our Terms of Use clearly outline the details of our terms. 
  

  ****** Herrings email address, ******************** has been unsubscribed from our database. 
  

  To manually unsubscribe or check their status regarding receiving notifications, please visit **********************************************.
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truthfinder had reported on the background check information that was reported through Truthfinder. It has come to my attention that a case that was expunged and dismissed has been included in my history, which is both inaccurate and misleading.The case in question had the following disposition:Offense Date Nov 28, 2006 Charges Filed Date Mar 8, 2007 Age at Time of Charge or Offense 38 Crime Location ******, ** Crime Type Felony Offense Code ******** Offense Description fraud possession of cs/prescription schedule iii/iv Case Type 3rd degree felony Case Number ****** ********************************** Court Name 362nd Judicial District Court Probation ******** Disposition dismissed-other Disposition Date Jun 25, 2008 As per the legal records, this case was expunged and should not be visible in any background check, including those conducted by TruthFinder. The inclusion of this dismissed case in my report is a violation of my privacy and misrepresents my legal history, potentially causing unnecessary harm or damage to my reputation.I kindly request that you immediately update your records and remove this inaccurate information from my report. I would also appreciate a confirmation email once the correction has been made.I have tried to contact truthfinder and was told I will need to original. This record was expunge meaning erase or remove completely. Thank you for your prompt attention to this matter.Thank you,********* **** e: ******************* c: ************

  

  Business Response

  Date: 01/21/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********* ****, ID ********. 
  

  Here at Truthfinder.com, we hold the utmost respect for each individual's privacy. Our information is gathered from many public sources including local county courthouses, census bureaus, and other sources of public information. We do not supplement or add to the information we obtain.
  

  In order to complete the request, we need them to submit a copy of the expunction records. Please keep in mind that we do not remove *** offender location data and that their name could still appear as a possible relative or associate in another individuals background report. Please respond and provide the necessary documents in order to complete this request.  
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex used your services to track me down from a domestic violence situation. He was able to get a hold of my cell phone number my address, and all the information he needed to stalk and harass me. Your company will be brought to a lawsuit if I come to any harm. In the meantime, I want you to delete any in all information you have of me off of your site. I do not give you permission to put the names of my relatives my date of birth. My address is my phone numbers or anything else that is actually not a matter of public record because criminal matters license is held and other things like that are not public record and not easily accessible. You make it easy for people to track down people so they can hurt them.

  

  Business Response

  Date: 01/13/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ******** *******, ID ********.  
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  
  In order to suppress your Ms. ******** background report from appearing on TruthFinder.com and affiliated  people search sites, they can access the Suppression Tool located at this link: ************************************************* and then select ************************* and Manage My Suppression Rules." They will be required to provide and validate some identifying information first. This is necessary so that we can match their information with a corresponding record and confirm that they are the subject of that record. The Suppression Tool is for personal use only and made available at our discretion and pursuant to the applicable Terms of Use, ******************************************************;
  
  Her request to remove their background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I have followed your instructions, and I have suppressed my information and removed my full backgrounds from all of your sites. Thank you for your help in this matter. I can provide you with the restraining order as well as the police reports if you need more information however, suppressing this information does help me relocate and get out of this situation without having a replay of what just happened.
  
  Regards,
  
  ******** *******
  
   
  

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the service in April, 2020. Sent many emails to customer service but my subscription was never cancelled.

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ********** ********, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  We have cancelled all memberships and refunded ********** Hoeflings account back to the payment method used to enroll, and no further charges will be incurred.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found out on 9 January 25 that Truth Finder has been charging me every month since May 2023 for a total of $308.55.Last billing occurred 5 January 25 in the amount of $28.05.I did not notice this recurring charge because my printer was broken and I had internet trouble after moving my residence.I did not agree to a subscription, or understand that I was being signed up for a subscription.I have not used this subscription. I have not ordered any products from this business.I called them 9 January 25, and was refunded $28.05, but they refused to refund the remaining $280.50.I did not agree to, or understand I would be charged monthly. I want to be reimbursed $280.50.

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ***** *******, 22790887.
  
  TruthFinder is a public records search engine that gathers and displays public records in a clear and informative report. Most memberships function on a subscription model, meaning they renew automatically until the user decides to cancel, as outlined during the registration process. Our billing terms are conspicuously explained on our registration page located at this link:*******************************************, and in our Terms of Use located at this link: ******************************************************;
  
  Under normal circumstances, when a user activates an account with **********************, they must provide an electronic signature authorizing TruthFinder to charge their card, including for the automatic renewal of their membership. 
  
  To ensure a thorough investigation of the account in question, ********************** requests that the billed recipient contact us first in the event of proclaimed fraud. Once we confirm this claim, we disable the account, cancel all memberships, and return the last charge to the original payment method.
  
  We have cancelled and refunded two months of payments on this account back to the payment option used to enroll, and no further charges will be incurred. Additionally, we have disabled the account to prevent any further access. Please allow up to 3-5 business days to see the charges reflected in your account, depending on your financial institution. The maximum amount of refunds have been processed.
  
  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support
  
  

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $ ***** per month over a period of four months, totalling $113.32. I wanted to use their service to look myself up, but when I looked myself up, I found nothing on myself. I paid over a hundred dollars for nothing. I requested a full refund but the told me they could only refund me one month's membership fee. I made several attempts to speak with a supervisor in order to receive a full refund but every attempt failed. I believe that since I was not able to find anything whatsoever when looking myself up that my request for a full refund is warranted. I notice that they have many complaints against them, so I know it's not just me. I notice that Truthfinders has a stellar rating *an A) with the BBB despite their faulty business practices. This looks fishy to me. When I asked the rep * who claimed to be a supervisor) if there was any other person or **** that I could speak with, she said no. My bank *********)declined to pay them on the fourth month, I imagine because they have identified them as a suspicious business. I have cancelled my membership on the first week of Jan. 2025. They have promised me a refund for just one month's membership. which is for $ *****. I am not satisfied with their offer. I accepted to receive one month's membership fee to be refunded, but I still feel that I am owed a refund for the entire ammount.

  

  Business Response

  Date: 01/09/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from **** ******, ID ******** . 
  
  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  
  We have cancelled all memberships and refunded Ms. ******* account, our maximum refund per company policy, back to the payment method used to enroll, and no further charges will be incurred.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  
  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/10/2025

  I am not satisfied with the response from Truthfinders. I maintain that I am due a full refund.

  

  Business Response

  Date: 01/10/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from **** ******, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  The maximum amount of refunds have been processed. Please allow up to 3-5 business days to see the refund reflected in their account, depending on their financial institution.
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/18/2025

  I expect a refund of the entire amount. Regardless of your stated policies, if you can't deliver  what was promised, then a full refund should be delivered. I was not able to look myself up. There were zero results. 

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing a complaint against Truthfinder an online private people search app. I believe it is a scam and fraudulent and cancellation of my account is impossible i am unable to speak to a live person and their chatbot just continually gives me the run around without solving any problems

  

  Business Response

  Date: 01/03/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ***** *****, ID ********. 
  

  Consistent with applicable laws, all material terms, including billing details and automatic renewal terms, are clearly disclosed before submitting payment information, and each user is required to check a box separately agreeing to those terms before being charged. Our registration page and our Terms of Use clearly outline the details of our billing terms. Customers also receive a confirmation email for all orders made on the site.
  

  After a thorough investigation, we were unable to locate an active account with the information provided. We have located an account created with the email address, *********************** There have been no subscriptions associated with this account past or present. There were no charges on this account. 
  

  In order to meet ***** Smiths expectations, we request all applicable information listed below:
  The first and last name used on the account
  The email address registered
  The first 6 and last 4 numbers of the card used
  The ****** email address or ****** Transaction ID number
  

  Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business operates using multiple web site names truthfinder.com, *****************, ******************** etc. They store all my personal information without my permission, and they dispaly my personal and confidential information on various search engines without my permission. I am trying to submit a request to opt out and delete my information, however they have made this process very difficult. When I try to fill out an opt out for, I am being asked to provide additional information such as date of birth, etc which will put me in further risk and also amounts to harrassment. Also the fill out forms have been made very confusing. I also sent them an email request to delete my information, however they send me response that my information is not found in their database. However they are showing my confidential information on search sites. This needs to be corrected.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from *********** *****, ID: ********.
  

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate *********** ****** request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

• Initial Complaint

  Date:01/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 November 2024 I requested Truthfinder and **************** to erase my personal information found on their website. I sent follow-up emails on 12/2, 12/10, 12/13, and 12/29 inquiring about the status of my request and making subsequent requests to suppress my personal information. Truthfinder and **************** repeatedly sent me the same generic email about using their ******************** which does not even work. I complained about this and sent them proof of my identification which they ignored multiple times. Truthfinder and **************** are violating my right to privacy. They falsely state: "Please do not hesitate to contact our customer service department" but they will ignore you when you contact their customer service ******************************* and **************** are notorious data brokers that criminally ignore privacy and data suppression requests.

  

  Business Response

  Date: 01/02/2025

  Dear ****** *******,
  

  This response is in regards to the consumer complaint from ****** ********, ID: ********.
  

  The information TruthFinder provides in reports is all publicly available information compiled from various public databases, government entities, commercial data providers, and other sources of public data. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. 
  

  We were able to locate a background report and validate Sanlin Robinsons request based on the information provided in their complaint. We will go ahead and suppress the report pursuant to their request and our Terms.
  

  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  

  Keep in mind that our efforts do not affect whether the information will be available from other sources, including third-party sources of the information. In addition, even if you suppress your background report, your name and other information may continue to appear in connection with certain features, for example, on registered *** offender lists, as a possible relative or associate in other individuals' reports, or in phone or email reports. 
  

  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time) daily, including weekends. (Holiday hours may vary.)
  

  Sincerely,
  TruthFinder Support

  Customer Answer

  Date: 01/05/2025

  I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information.  I sent you several demand letters with verified ID to **************************** cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month.  Your response of finally complying with my privacy demands has only come as a result of me reporting you to the BBB, **********************************, and the office of the Attorney General of Colorado.  You would have continued ignoring my formal requests if not for being reported to these offices, just like the many other complaints by others whose privacy you similarly violated.  I expect a formal apology.  I also expect you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and willful negligence of your duty to respect my privacy requests.

  

  Business Response

  Date: 01/14/2025

  Dear ****** *******,
  
  This response is in regards to the consumer complaint from ********************************* ********. 
  
  The information that TruthFinder displays and makes available on its website is public data. State comprehensive data privacy laws, such as the **** do not provide consumers the right to delete their public data; all such laws expressly exempt public data from their reach. Nor is TruthFinder the originator of these public records and we cannot remove specific records from public records or erase data from public records. While not required to do so, TruthFinder nevertheless respects consumers privacy and allows individuals to suppress their public records from appearing in background reports on its and its affiliated websites. According to our records, we have suppressed the specific public records Ms. ******** requested. 
  
  We respectfully request that Ms. ******** contacts the customer service department at ******************** if she is aware of any additional information she would like suppressed. She should include URLs and screenshots of the information to assist us in locating the information expeditiously.
  
  This request to remove the background report from the TruthFinder website will be applied to all people search sites within the PeopleConnect family, including TruthFinder.com, ************, ********************, and ************.
  
  Please do not hesitate to contact our customer care department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific time (10:00 a.m. to 7:00 p.m. Eastern time), Monday through Friday.
  
  Sincerely,
  TruthFinder Support
  
  

  Customer Answer

  Date: 01/19/2025

  Just as it is your right to post, share, sell, and store publicly available personal information, it is my right to have you stop all of these practices with my personal information. I expect and deserve a formal apology for your wrongdoing of ignoring my formal requests to erase my personal information. I tried using your suppression center multiple times. Just as many others have filed complaints that your suppression center does not work, I experienced the same difficulties with your dysfunctional system. It is designed in a way to make it impossible for many people to suppress their personal data on your websites. I contacted your customer support team multiple times about your suppression center not working. You ignored all of my requests for assistance. I sent you several demand letters with verified ID to **************************** cease the posting, sharing, selling, and storing of information about me across your platforms for more than a month. You also ignored all of my demands. Under the *** I have the right to delete my personal data. Under the *** your company is required to respond to requests by individuals asserting the rights granted to them under the law. You did not respond to any of my requests and demands, but instead sent the same generic email about using the suppression center despite me informing you repeatedly that your suppression center does not work. Your response of finally acknowledging my privacy demands has only come as a result of me reporting you to the BBB. You would have continued ignoring my formal requests if not for being reported, just like the many other complaints by others whose privacy you similarly violated by ignoring their privacy requests. I expect my information to be deleted, not just suppressed. I expect a formal apology. I also expect you to propose a monetary settlement for the pain and suffering caused unto me for your repeated violations of my rights and the willful negligence of your duty to respect my privacy requests.