ComplaintsforRobbins Research International Inc

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I made a 1 time purchase of ****** with my credit card for a 3 day seminar UPW, a virtual seminar by **** Robbins on 2/1/2024. I was not notified, nor did I agree to being enrolled to make a monthly payment of 275 every month which was charged 3/2/2024. I have continued to send several emails, made several calls and sent letters to cancel this but the account has not been cancelled.

  

  Business response

  06/17/2024

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  

  As a brief background on this matter, the client registered for our Unleash the Power Within Virtual event ("*** Virtual") in February 2024.  The client states that the registration and authorization to pay a monthly installment of $275.00 was an error. When signing up for this *** Virtual event, this client agreed to the various terms and conditions, which provides that there are monthly payments of $275.00. The client paid a total of $550 for the first two monthly payments. 
  The client then decided she did not want to proceed with the monthly payments. We communicated with the client that a cancelation was initiated by RRI. Although our terms and conditions are clear re the fees and payments for the *** Virtual event, our team listened to the client and on March 17 and 19, 2024, we initiated the refund of the full amount of $550 USD through the credit card that was used for the original purchase. 
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  01/31/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I attended a free online mini-version of Unleash the Power Within by **** Robbins. A great deal of the content was to sell a full version of the event to occur between March 21 to 25. There was an extreme amount of sales pressure to do so and then special pricing of $495 was offered ONLY during the free online event that would end the last day, January 27th, **** and would no longer be available. There were no details provided on refund or cancellation policies, just pressure to enroll. On the 27th at the very end I enrolled. The next day I felt uncomfortable and researched their website which stated that a full refund would be given up to 30 days after payment or on the second day of any live in person event. On Monday I received an email to attend a 'bonus day' that very day that I watched for a few minutes. Again, tons of sales pressure. The offer for $495 had been extended and then it was extended again the next day. Sales pressure and the lack of information on refunds and cancellations plus the extensions made me extremely uncomfortable. I contacted their customer support on Monday January 29th through their website and received an acknowledgment email (dated Jan 29th at 2:25 p.m.) plus a statement they would contact me within 48 hours. I have not been contacted to date and read some complaints that some people who sent messages of concern were never contacted. I decided to dispute the charge through my credit card company and file this complaint. I believe that when you sign up for a class you should be made aware of refund policies clearly up front and you should have an ample grace ****** to cancel and receive a refund.

• Initial Complaint

  01/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Jan 26 I signed up for their UPW virtual event scheduled for March for the amount of $495. They charged my credit card immediately but the payment confirmation has no information (e.g., confirmation code, etc.). I also never received a confirmation email (other people have received their emails). I tried to contact their customer service but no one answered their phone. Chat was not helpful either (first time the agent blew me off, the second time I was ignored). Per their fine print, I can cancel the transaction and request a refund "within 3 business day". I have requested the cancellation less than an hour after signing up (their auto reply included the case number ********). I don't trust their "48 hours" reply window as I found their customer service seriously lacking based on my experience described above. Also, they won't even issue a refund until "4-5 weeks" later. I want them to cancel my transaction/sign-up ASAP and issue me a full refund ASAP. Again, it took you 1 second to charge my card yet a MONTH to issue refund? That seems such a scam and does not look good on your company. If they don't cancel and issue a refund soon (much sooner than 4 weeks), I will dispute the charge with my credit card company.

  

  Business response

  06/17/2024

  This is in response to BBB Complaint ********.  This is to inform the BBB how we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client purchased a ticket  to our virtual Unleash the Power Within event (***) on January 26, 2024 for $495.  The client immediately decided to cancel, and when trying to process the request, was unhappy that our auto message indicated it might take up to 4-5 weeks to issue the refund to the *** event, so the client immediately filed this BBB complaint.  We received the complaint and the refund was immediately processed on January 29, 2024 (which was the first day the purchase actually showed up in our system), for the full amount of $495, through the credit card used for the original purchase.   
  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer response

  06/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********
  
   
  

• Initial Complaint

  12/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have now spoken to no less than 7 customer service agents and coaches. ****** specifically confirmed the refund would be taking place on our account. Every time we reach out for the refund it is confirmed that it is processed but that is not true. They then point us to talk to ****** again. It is a circular process that never ends. We want the refund for the money we paid as we are not going to use the service. No service or product has been delivered.

  

  Business response

  06/17/2024

  This is in response to BBB Complaint ********.  This is to inform the BBB how we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client enrolled in our ****************** and Business Mastery events in July 2023, for a total of $14,990.  She initially paid $9,995 for the Business Mastery purchase and $4,995 for the ****************** Purchase.  While our team was talking to her for the several months following the purchase, we did fully refund both purchases on December 27, 2023, through the credit card used for the original purchases.  
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their requested purchases, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 9/21/19 I paid in full for ******************, AUD$10,495 to Robbins Research International. Because of the Covid pandemic the company couldnt provide the program that I signed up for.I have been seeking a refund since February 2022. I have sent many emails and had multiple phone calls attempting to resolve this issue and getting a refund. Without any success. They just refuse to give the refund.

  

  Business response

  06/17/2024

  This is in response to BBB Complaint ********.  This is to inform the BBB how we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client enrolled in our ****************** events in 2019 prior to the pandemic.  The client was enrolled in the subscription program where she automatically paid a monthly amount.  This continued into 2021, and on December 1, 2023, most of her payments had been refunded through the credit card used for the original purchase, which the client did not realize until we recently spoke to them.  Because there is still a slight balance left, we are wiring the client the remaining balance after receiving wiring instructions from the client just within the past week.  This remaining wire should be processed within the next 1-2 weeks,  
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase (with the final payment being made shortly), we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

• Initial Complaint

  09/18/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  March *****, 2023 I attending my first UPW event online with zoom. 4 days, 14 hour days, hardly any breaks/food, etc, and very much a altered state if only from staring at a zoom screen for 14 hours daily! Then a hard upscale for their Mastery Program & on zoom it was promised over & over by both **************************** (hosts) that buying into it is RISK FREE/$ BACK GUARANTEE, I gave them my cc online during the program. No receipt, no contract, nothing. There are 3 separate events in Mastery: health, wealth and Destiny. The very next day I found out these events are only offered one time each year and you must finish the program in 2 years. In prayer, I was clearly told "get a refund". Still less than 48 hours and multiple emails/phone calls to customer service to no avail. Called my bank, they suggest I keep trying. Oddly, a scheduled call with ******, whom I asked for a refund please. He gave me 2 extra years to complete program---hung up wondering what just happened. Called my bank again, they suggest keep trying to deal with them. It's now been 6 months of gas lighting, unreturned calls/texts, emails. In other words they've gone RADIO SILENT. I'm extremely STUNNED that ********** (the marvelous hosts) can talk about integrity, outstanding behavior, love, selfless service, etc, and PROMISE RISK FREE only to experience the opposite. Finally, after multiple calls again, a scheduled call with *****, who also gas lit me-basically talked over me when I clearly told her it was my deep intuition telling me I'm unable to attend these events and I would like a refund. (As an aside, I had 7 deaths in my inner circle and was moving across county, which left me in vulnerable position. I feel they took advantage of this). I'm truly astounded by the LACK of professionalism with customer service, lack of integrity, care and outstanding service they claim to embody. Also silence from the "client specialist" everyone is assigned to supposedly help you through any issues.

• Initial Complaint

  08/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello. This is a complaint directed toward the **** Robbins Company. In middle of March 2023 I was supposed to attend an a virtual event UPW via Zoom. The week of the event my work schedule changed so I sent multiple emails and even created a 'trouble ticket' so they're supposed to get back to me within 48 hours. Well, nobody ever got back to me. EVER. Nobody from their organization responded to my question of what I could do if I couldn't attend the rest of the event.Because of I guess technical difficulties on their end, I even missed the first 3 hours of the multi-day event, during which time I requested via my Yahoo email a refund. While connected, I even messaged their 3 moderators asking them what I could do if I couldn't attend the remainder of the event. They wouldn't address this. This was on Thursday March 17..Well, come the following Monday March 20 when the event is already completed, I did get a very **** email saying a refund isn't possible because I should have requested one by noon via their website by Friday March 17. Not even an apology for not getting back to me sooner... First of all, their website was down. And why didn't anyone EVER get back to me before the refund deadline had passed. As representatives of the company, do the employees have some sort of obligation to respond to my email(s) and inform me that I can request a refund when I told them I would not be able to attend. I mean nobody got back to me. How am I supposed to know that the ONLY way they accept a refund request is via their website? I saved all the email communication to their company, so I have proof this occurred. Lastly, as not to violate their terms, I wasn't able to record this virtual event, or this would be a non-issue. I did send them multiple letters which explains all of this, and they won't assist me at all, and take no responsibility. Please help me get a refund.Thank you.***************************

  

  Business response

  11/17/2023

  This is in response to the BBB Complaint # ********.  This is to let the BBB know that we resolved the complaint with the customer directly.  

  As a brief background, the customer bought our Virtual Unleash the Power Within event, which the customer could access via Zoom.  The customer was having issues with getting their virtual access to the event, and was seeking a refund in full.  This is to let the customer know that the customer was refunded in full back in early September 2023.  Although we handled the issue directly with the customer shortly after receiving the ******************** complaint, we apologize for not responding to the BBB to let them know how the issue was directly resolved with the customer.

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer response

  11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  08/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi there, I purchased x2 **** Robbins Unleash the Power Within (UPW) gold tickets in 2021 to attend the event live in ****** *********, however this event has been postponed twice, in 2021 and 2022 due to covid. I have contacted ***************** *********, who is the event organiser for **** Robbins event to ask for a refund as I am unable to attend the event in 2023 as I will be travelling overseas. ***************** *********** response was they don't do refunds and they can move my registration to next year, however I am moving overseas this year and there's no guarantee that **** will be back to ********* next year, hence I will be forfeiting my tickets if I don't attend this year. Can you please help us get a refund? There has been a lot of customer complaints about ***************** ********* for postponing events and not processing refunds, this was covered in News.com.au ******************************************************************************************************************************************************************************************************** and Current Affair ***********************************************************************************************************************************************************************

  

  Business response

  11/17/2023

  This is in response to BBB Complaint ********.  This client as she stated is an ********* resident and although she bought tickets to Unleash the Power Within ("***"), our company. Robbins Research does not generally sell directly to ********** clients for the *** event.  We have a promoter in *********, ****************** who produces the event, and is responsible to sell all tickets into the event.  ***************** is a completely independent company from ours, and we only have a business arrangement with them to provide the talent for the event.  We do not sell the tickets for this event scheduled to take place in ********* to the Australian customer such as this one.
  Despite that, we have reached out directly to the President of ****************** and asked him to immediately handle this request, as we want everyone who was prepared to go to an Unleash the Power Within Event to remain raving fans.  After telling ***************** that this client had reached out to the US BBB, we informed them to take the steps necessary to satisfy this client.  ***************** will be contacting this client directly to resolve the issues presented in the complaint.
  Because our company never sold any tickets to this client, and the company that did, ***************** is in the process of contacting the client to resolve her complaint, we believe this matter is in the process of being resolved for the client and we consider this matter closed regarding us, as we are unable to provide any further remediation to this client, as they did not purchase any tickets through us but instead from an independent company.. 

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  01/30/2023 I purchased the *** Virtual Challenge offer for $495.00 It claimed to Experience **** Robbins live & discover your purpose, unlock strategies to boost your business, reignite passion in your relationship & much moreAfter experiencing the challenge I left very confused & frustrated a live **** event in which **** Robbins wasnt present for entirely I felt completely scammed. I reached out to the company via email on 03/22/2023 to ************************* ******************************************** She had me submit a ******** was told I would get a full refund. After going through my credit card statements I realized I never received a refund so filed a dispute at that time I received a call from ************************* telling me they could not refund my money while in dispute status I called my credit card ************** said that was not true so I waited for them to resolve it. I just received a letter from my credit card company saying this transaction is non refundable. This is a complete scam. I received nothing of value for $495 I spent. I expressed my concerns of the false advertisement of this event & was promised a refund. Id like to that promise fulfilled & to warn others of this ridiculous scam company.

  

  Business response

  11/17/2023

  This is in response to BBB Complaint ********.  This is to let the BBB know that we resolved this directly with the client.

  For a brief background, the client purchased our virtual UPW event for $495.  After fully attending the event, she then reached out to our team seeking a refund.  This is normally outside our refund policy, where a refund must be requested during the 2nd day of the 4 day event.  However, we did decide to make an exception, and processed the refund in June; however, because there was an issue on our end, the refund was not processed through the client's credit card that was used for the initial purchase until November 3, 2023.  At that time, the client was refunded the full amount of her purchase of $495.  

  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

   

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On March 31, 2023 I emailed this company the following for a refund, and as of today's date I have yet to receive any response. I'd like a refund for the recent UPW event. The event, as it was advertised during the Unshakeable Challenge, was not what I received nor what I would have ever signed up for, had the team been honest and upfront about what you were actually selling us. At least half of the event was a nonstop commercial - that I had to pay to watch and waste at least 24 hours of my life that I will never get back. When I signed up in January, I expected 4 days with **** Robbins, as he is who I am captivated by and thought I was paying to see. During the Challenge we were told multiple times that we would get 4 days with **** Robbins, with some guest speakers at times-not whatever that extensive sales pitch was. I understand the sales aspect during the FREE January event, but not a PAID event and especially not for the duration that it went on for. This event was falsely advertised and that is why I am seeking a refund.

  

  Business response

  05/30/2023

  This is in response to BBB Complaint ********.  This is to inform the BBB that we have resolved this matter with the client directly.
  
  As a brief background on this matter, the client attended our Unleash the Power Within Virtual event ("UPW Virtual") in March 2023, after paying $549 in three equal monthly installments.  When signing up for these events, this client agreed to the various terms and conditions, which provides that the Satisfaction Guarantee--a full refund if not completely satisfied with the event--is only available during the 2nd day meal break at the event, and not at any time thereafter.  
  The client did not take advantage of this Satisfaction Guarantee and having fully participated in the event  was past our normal  window to cancel. The client then made this complaint with the BBB.
  Although our terms and conditions are clear at the the nature and types of events, our team listened to the client and on May 19, refunded the full amount through the credit card that was used for the original purchase.
  
  Our goal is to always listen to our clients and do what is in our power to have our clients remain as "raving fans."  Because in this case we provided this client a full refund of their purchase, we believe we have resolved this matter in favor of the client, and we now consider this matter closed. 

  Customer response

  05/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  The business has performed this action and I consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩