ComplaintsforPacifica Senior Living

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is an independent. senior living facility recently purchased by Pacifica Rental, *********.We have security issues on the weekend as well as other issues. The company refuses to communicate. Does not return phone calls nor respond to emails.

  Customer response

  11/07/2023

  I live at the ****** in *************.

  Business response

  11/28/2023

  This reply is in response to complaint #******** which was addressed to Pacifica Senior Living. We would like ******************** to know that we were unaware that there was a complaint filed until today (11-28-23). However, we are quickly responding in order to determine what has taken place at ****** in Mountain View. First, to confirm ****** in Mountain View is an Independent Living community which doesn't necessarily require *************.  The property manager at the community says that they have not spoken with ******************** since October when he complained, in person, that there was no longer a night attendant after 12 a.m. on the weekends. The local manager says that they are in the process of signing an agreement with an afterhours *********** should residents need to reach out. 

  With regard to the "other issues" that ******************** mentions but does not specify, he may reach out to ***************************** personally either by phone or by email:

  *****************************
  Regional Manager
  Tel ********************** | Email  ***********************************************************
  

  Customer response

  12/12/2023

  Pacifica still refuses to return phone calls and respond to emails. Many residents have tried.

• Initial Complaint

  05/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On February 12, 2021, my father, ***************************** and I met with a Sales Representative for Pacifica Senior Living to review information and to secure an apartment in their new Santa **** Assisted Living Community (being built to open in late Summer of 2021). My father and I received a thorough and comprehensive presentation regarding the new property, located next to my father's medical offices in Santa ****. My father left a deposit of $2,500.00 with Sales Representative, *************************** and signed/received a ********************* Fee Agreement" form as a receipt for deposit and as an agreement that the deposit was fully refundable if the prospective tenant did not proceed with necessary pre-residential assessments. **************** notified my father, in June of 2021, that construction on the property was delayed and that the projected completion date had changed to January of 2022. With a number of phone conversations, my father decided not to wait and to withdraw his interest in moving forward. **************** expressed her understanding and informed my father that she would work on getting his $2,500.00 back to him, per the agreement (referenced above). After not receiving his refunded deposit after 6 months, my father called **************** to check on the matter. After 3 calls and unreturned messages to ****************, in January of 2022, my father did receive a call from a "*****" at the corporate business office (noted on January 23, 2022), confirming that the deposit reimbursement was being processed and to allow 7 to 10 business days before he received his check. When he received nothing, as of March 1, 2022, I stepped in and began calling. I have spoken with *************************** 3 times and have 5 messages to and from her between the end of March through April 29, 2022, regarding her alleged work with the corporate office in getting my father his full reimbursement. As of May 3, 2022, the deposit has still not been reimbursed, per the original agreement.

• Initial Complaint

  05/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I contacted this business ONE time back in 2017 inquiring about a placement for my father. I wasn't impressed and did not pursue it. Since that time I have received multiple emails and phone calls. I have told them multiple times we are not interested. To add to this, my father DIED April 2020, yet they are still emailing me, sometimes from multiple different accounts and locations. I specifically emailed and left a VM for *******************, who appears to be the most recent marketing harasser, telling her my father died and that we wish to be removed from ALL their marketing lists. This seems to have done nothing and may even have accelerated their harassment.

  Business response

  10/23/2023

  This has already been done by corporate marketing.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩