We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skin Care

Heavenly Aesthetics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of service: 1/11/25 Paid $495 Service agreement to provide semi-permanent makeup: microblading eyebrow service that included 2 sessions.Dispute: Service provided was not what we discussed and resulted in a painful emergency removal procedure with a different business; cost an additional $150. Contacted business owner multiple times to discuss resolution; he told me to wait 2 weeks for healing, that there are no other options to address the problems he created, that he would try to fix the brows after 2 weeks. I messaged him twice asking for a refund, which he did not respond to. Partial messages from 1/12/25 and 1/14/25 below.I asked for a refund. You did not respond. I am requesting a refund again.I have shared images of my eyebrows to three microblading professionals who confirmed the work was problematic, "too deep, too uneven, too thick". Your suggestion to wait 2 weeks then try to fix the mistakes I am not comfortable returning to you to try and fix what you did wrong. The service I paid for included a 2nd session I will not be using.Your ************* listing (and website) provide false information with the wrong address and office images. You only alerted me to this right before our appointment. You double booked me and asked me to move my appointment by 2 hours with very little notice. You arrived unprepared to the appointment and left me lying on the table while you went home. Upon sharing my concerns about the microblading you said I have a bold personality which match the bold eyebrows you gave me. As a result I had to undergo an emergency reversal procedure to try and fix the poor quality work you did.This experience has been very unprofessional and a huge waste of money. I am requesting a refund for a second time.

Heavenly Aesthetics is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.