ComplaintsforPrice Self Storage

• Initial Complaint

  08/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The inaccuracy in my credit report is unacceptable! I want this to be removed! I'm actually confused why is this happening so please I do not want this to happen again!

  Business response

  08/25/2022

  I reached out to our ***************** and told that the file was closed back on 7/21/22.  It takes ***** for the credit bureau's to remove it from their systems.  It is in the works.

   

  *************************

• Initial Complaint

  07/21/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We are senior citizens, and unable to afford these frequent rate changes:8/9/22: ****** 2/9/22: ****** 8/9/21: ****** 2/21/21: ****** 8/9/21: ******

  Business response

  08/03/2022

  Price Self Storage has reached out to the customer by phone 7/29, 7/31, and 8/2.  We have yet to receive a call back from the customer. The account has been reviewed and the tenants rate is currently $23.00 under advertised rates. The current increase has been held as a courtesy even though it is below market rate.. The customer will continue to be contacted and advised on her current rate and the fact that we have held this increase for an additional 6 months. Furthermore, once contact is made, we will advise on a cheaper product as to meet the customers financial needs. 
  

   

  *************************

  VP of Finance & Operations.

  Customer response

  08/03/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  07/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  01/18/22 I lease a unit for $213/mo. At that time (while in the office signing docs) I provided my renters insurance policy dec page to opt out of the protection plan. The woman confirms it's received and explained that I would be charged this month but it would be credited to Feb payment 03/11/22 I call to find out why I am still be charged for the protection plan. I am told I need to fill out a form and that it was in my lease agreement. 03/21/22 I called again as I was charged again in Mar for the protection plan even after returning the form.03/22/22 received confirmation that they had my opt out form and I would no longer be charged 03/23/22 I sent an email requesting reimbursement for the the protection plan for the 3 months prior as they said they would only reimburse Mar as I had time to return the form. I explained that while it may be written in the contract there is a level of responsibility on the employees part in January that confirmed she received the rental dec page and that I would be reimbursed for ********* fee on my February ****. That employee had a responsibility to explain that there was one more step I needed to take in order to not be charged. She mentioned nothing of the sort. 03/24/22 I get an email confirming that a $42 credit will be applied to my April **** for the $14 protection plan fee charged Jan, Feb and Mar. 04/28/22 I get a postcard in the mail that says 'ENTER FOR A CHANCE TO WIN!' in small writing on the other side it says that they are raising my rent by $13/mo. 06/23/22 & 07/15/22 I notice the increase in rent on my bank statement and look back and see that I was charge $226.00 for **** June and July. no return call 07/19/22 I get a callback explaining that my rent was increased and I should have seen it on the Apr postcard they sent me. I ask if it went up for everyone and she said she didn't know. I asked how often it goes up, also didn't know. I tell her this feels retaliatory. She says she doesn't know what to say

  Business response

  07/22/2022

  On 4/18/22 this customer was issued a $42.00 credit in conjunction with the reversal of her protection plan. The credit was also used on 4/18/22 to satisfy the months rent. On 4/28/22, as part of the normal increase schedule, a rate increase notification was sent to the customer. The customer was scheduled to receive the increase on 5/28/22. As the customer is part of our Autopay program, she did not realize the increase took place until July. She assumed that the increase was to recover lost revenue from removing her protection plan. Customer was informed of the situation and her rate rolled back as a courtesy. The account was also credited for the overage paid from 5/28-7/28 and advised of the increase schedule going forward. The increase was held for 6 months as a courtesy. 

   

  *************************

  VP of Finance & Operations

  Price Self Storage

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