ComplaintsforUnited Aid Group
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Complaint Details
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Initial Complaint
12/04/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was contacted today 12/4/2023, at 4:07pm by a ************ number with a representative claiming to be with United Aid Group. Supposedly they could get my student loans dismissed if I qualified. Before I know it this person had CHANGED my password on the Studentaid.gov website and was texting me pictures of my dashboard and my loans. He also text a photo of a letter where a client was happy and had his loans dismissed with black markings all over it. This person said that if I qualify I will have to make 5 payments of $239 to get the loans removed. Thank goodness I realized I was being scammed and reset my Studentaid username and password while he was still yacking the lies. Please be aware of this SCAM and how quickly these people can get your complete information.Business response
12/07/2023
Hello,
We do not access a clients FSA account unless the client gives us permission to assist them. This is necessary to verify your debt amount so we can further assist you. We will investigate this phone call from the agent who spoke with you to make sure the communication was compliant and appropriate. You have not been scammed and we do not operate as one, this accusation is slander.
Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
this business promised to help me file a borrower defence claim. they said that if i paid the 995 dollars that they would file my claim and it would be discharged. Its been a year and I never heard back from them. My service told me nothing has been filed and had me call the federal trade commission about this. I want my money back.Business response
11/14/2023
Hi ****,
Its unfortunate you are not happy with our services, we do our best to accommodate every client. We apologize for any dissatisfaction you have working with us. We have searched for your name, number, email and address provided on this complaint in our database and do not see we have you enrolled as a client. Please email our support team as soon as possible so we can resolve this issue and provide a refund. **********************************
Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A ************************* with United Aid group called me in October 2021 who told me I could get my loans with Everest forgiven due to the lawsuit they had. I then spoke to a *********************** who told me that if I made 4 payments of $239 my loans would be forgiven, but it could take up to two years to fall off my credit. Here we are two years later and they are still there. Not only that I received a repayment letter from the loan department. I emailed her and *************************** but got an error message sent back to me. This company is a scam and just takes your money without results.Business response
10/31/2023
Hi *******,
If you went to Everest, your loans should have been dismissed! Please contact us directly at ********************************** right away so we can work on completing your file to finalize your discharge. If you are no longer interested in coordinating with us we will provide a full refund. We do ask that before you slander the company, please get all of the details and facts first from us. We understand that many of our clients are skeptical because theyve already been victims of fraud from their for-profit institutions but that is not the case with United Aid Group. We are here to broker the process and help.
Customer response
10/31/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
10/24/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
United Aid Group contacted me regarding student loan forgiveness. Initially stating they were going to send me some information via email regarding the school I attended. Then stated they texted me a verification code from my FSA account. I asked, "Are you trying to login to my FSA account?""Yes, we're trying to help you""I'm sorry I won't be giving you the verification number."They then hung up. This is clearly a scam. I am writing to BBB to inform other users DO NOT share your personal information with them, click a link, or share and 2FA verification phone numbers.Business response
10/24/2023
Hello,
We always advise and walk our clients through the verification process so as to confirm loans and amount for eligibility reasons. It is not protocol for our advisors to improperly request information on the **** or hang up on a prospective client. We will investigate which agent did this and take appropriate action to ensure this does not happen to any of our future clients. You have not been scammed and you have no proof of a scam taking place. We do however appreciate your feedback so we can investigate what occurred.
Regards
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I received a call from United Aid Group rep telling me I can get my loans from ********* discharged with the Borrower Defense program since they are on the list of having told students they would be able to get into x career etc. And the amount of interest they were charging me was illegal. They said they could prepare docs and send to **** of *** But they needed 2 payments while it was processing and that it could take 90 to 120 days. I followed up and they just keep saying "be patient" they already took 1 payment from my card and a second is coming out soon. I now know they were scamming me and have ALL my information including pay stubsBusiness response
10/11/2023
Hello,
We understand your concern and apologize if you are not satisfied with the way we handled your file. We do our best to clearly communicate the process so the clients that we enroll do not experience this confusion or uncertainty like you are expressing. Please reach out to ********************************** as soon as possible so we can address any concerns you have or provide a full refund.
Customer response
10/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I would like a full refund.I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
09/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a call from a lady claiming to be with the ** ********** of ********** she told me that they could pay off my student loans, she then explain that if I was to make four payments of $239.00 starting May 31,2033 and ending Aug 26,2022 a total of $956.00 . Which I did make every payment. She explained to me that when the amount was paid that my student loans would be paid off and I wouldnt have to make a payment ever again. Well this is September 9,2023 and I still have not heard anything from them. I want my money back. I have all the papers they sent me with everyones names. I have been getting email from Us ********** of ********* saying I still owe money. Nothing is off my credit report, and they have even taken our income tax refund because of this.Business response
09/12/2023
Hello,
Please contact our customer service department so we can help resolve this issue and provide a refund. We apologize for any confusion and will do your best to fix this.
Initial Complaint
05/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company called me in 2021. The lady I spoke to claimed that she worked for the department of education. I was asked to make 2 payments of 397 dollars for my student loans to be dismissed. I was scammed by them. I cant get a hold of anyone in this company and now they I have done more research, I see that many people experienced the same thing with them. I am suing the owner *****, and anyone else affected by this Can reach out to me. This should not continue to happen.Initial Complaint
05/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
In 2021 I worked with this company to submit an application for Borrowers Defense. They assured me that I had a valid dispute with the school I attended. I paid two payments of $397. It has been two years. I have not received any calls, when I call its always no one available and will call me back. I have emailed the two people who helped me and the main email address and gotten no response. When I go to student aid website my application does not show up. They have scammed and committed fraud and should be shut down.Initial Complaint
03/14/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company took money from me saying they would help me with my student loans. The 3 people working on my loans don't have an email address now.No number to contact this group, no one is reaching out to me with updates. This is a scam and fraud! I want my money back.Business response
03/15/2023
Hi *******,
We are sorry to hear about your concerns and experience with our services. Our website has a customer support line for you to call which we routinely test to make sure all customer service calls are answered and handled appropriately. Our customer service email ********************************** does work as well and is routinely checked with our IT team. It may be a possibility that your emails are going to spam. Please contact the support email or call our support line at ************. We will also make sure to have someone from the team personally reach out to you as soon as possible.
It would not be fair to make false accusations of scam / fraud just because there was a miscommunication. If you do have any evidence / proof that you have been defrauded, we would ask that you provide that information so we can come to a resolution and offer a refund.
Initial Complaint
01/17/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
They have taken three charges of ****** out of account and never refunded payment from 12/21 so i need four times 239 for total of ******
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Customer Complaints Summary
23 total complaints in the last 3 years.
17 complaints closed in the last 12 months.