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Business Profile

Tax Consultant

Hicks Financial Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Consultant.

Complaints

This profile includes complaints for Hicks Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hicks Financial Services has 2 locations, listed below.

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    • Hicks Financial Services

      4241 Jutland Dr #308 San Diego, CA 92117

    • Hicks Financial Services

      1804 Garnet Ave San Diego, CA 92109

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been using hicks financial for several years to do our taxes. Dropped off tax documents April 1st, I had the understanding that they would submit an extension for me which they did. Since then they have not responded to phone calls, voicemails or emails requesting for status. After sending another email on Monday September 13th I received return emails stating that email addresses no longer exist. All Im trying to do is get my tax documents back so I can get my taxes submitted prior to the extension date. What is my recourse. Is there a way to get my documents back? I see this as not only very unprofessional of the hicks financial to not provide any communications. But also a serious breach of personal information. Who knows who now has my information, financial data, social security numbers.

    • Initial Complaint

      Date:06/09/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We made a tax appointment with Hicks Financial over the phone and they sent us a link to upload all of our financial documents. I immediately uploaded them. When we showed up for our appointment, we weren't in their books as having an appointment and they lost all of the documents that I uploaded in their system. We eventually had our taxes done by them, but then we received a letter from the *** saying we still owed over $1000 from what Hicks Financial told us to pay. We immediately called and emailed Hicks Financial about this and they said they would contact us back. We also told them the due date of when we needed to pay the additional $1000. It's been a few weeks and we have not heard from them. We left several voice messages and emails. The *** charged us a late fee and we still don't know if Hicks Financial made the mistake or the ***. Hicks Financial NEEDS to find out if they made the mistake or not and let us know if we do indeed need to pay or if it is the ***'s mistake (which we are hoping) and if that's the case, let us know what to provide to the *** to show them that we don't owe. Thank you

    Hicks Financial Services is NOT a BBB Accredited Business.

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