Reviews

This complaint to the Better Business Bureau is in regards to annual pass auto charges from Sea World San Diego without notification and against my knowledge of any charges taking place.Ticket #A5996...Ticket #A296I have 5 season passes. The 2 above were auto renewed on 11/11/2024 without warning and without notification once charges were applied. The other 3 passes bought at the same time didnt expire until 12/31/2024. SeaWorld San Diego charged my account $415.80 without notice or sending a receipt.When discovered on 12/09/2024 I repeatedly tried to fix this fraudulent charge but was unable to get ahold of anyone on phone for 5 days and when I was able I was told they would not refund unless it was only a few days after the charge, I was never notified of the charge to ********** family and I are military and are moving away from the area where I will have no opportunity to enjoy the park. I in no way intended on purchasing or using these passes as it would be geographically impossible to do so. This is a horrible financial situation for anyone to be under let alone a military member who is ordered to move away for locality. This product sold by SeaWorld was not authorized, even under the fine print of the contract due to CAs automatic renewal law requiring notification of any charges before they occur. I nor any member of my family intend to utilize the benefits.

We bought their annual pass as an add-on to Sesame Place. Never again.Saw a transaction on my credit card from Seaworld, I immediately logged into their account, canceled the EZ-Pay and requested to cancel the membership expecting to get a refund.Never got the refund, and customer service was not helpful stating I bought the pass for the next year and no refunds would be issued.There should be notifications, confirmation of renewal, or partial refund but none of these things were offered.Disputed the charges with our credit card company and it was promptly resolved. Will never support this organization again.

bought passes two years ago for $489. They charged me ~$700 for the same exact passes last year and this year. I never signed up for any auto-renew program for these passes. Never noticed about these charges and never used any of the passes in 2023 and 2024. This is a total scam and completely unacceptable way to treat customers.

I bought passes last year for $262, for 2 passes. I kept looking on their website to see when they were going to charge me again, but it kept showing that they werent charging. Then I looked at my account and its not on my order history but on my credit card statement, they charged me $418.95 for the same exact passes. I never got an email or any sort of communication that they were charging me this amount. This is a total scam and completely unacceptable way to treat customers.

SeaWorld is misleading the consumer! They are practicing unfair consumer practices by misleading the public. They advertise the membership passes and don't put an asterisk or flag the guest passes to not that they have very specific dates. You have to go to FAQs in order to reas about the passes. It does not specifically indicate that you have to read this page before buying your tickets. The 1st pass can only be used until March 3rd and if you don't use it by then, you lose it. It is unfair to put a short timeliness on the usage of a guest pass that you have paid for. Especially when you buy your guest pass at the end of January or February. That is unfair practices and im sure they are breaking some part of the consumer protection act. Their customer service is terrible and scripted. Their website does not work properly and you cannot link your annual passes. I have been going back and forth with the complaints department and have gotten nowhere about possibly extending my guest pass. A guest pass I paid for with my membership. They are literally stealing and no one is doing anything about it.

I would do 0 stars. Ive been arguing with Sea World for a few years trying to get a refund. Finally was told I was refunded but dont see the refund on my credit card. They never call you back, tsar they cant give you confirmation number of said refund or some kind of proof that they will reimburse. People lie and are disgusting

The fine print is deceiving and meant to trick consumers into continuing to pay for annual passes. My itemized transaction receipt clearly said authorization for 11 payments, but then buried in other fine print was that it would automaticaly renew and that I would have to CALL to cancel my membership. Online, when I thought i cancelled, it said "no passes to cancel" so I assumed it was cancelled. 9 months later and $23/month I had to call for them to cancel the passes, and they would only refund the current month amount, standing by their deceiving fine print. Don't be fooled by this tourist trap, PETA nightmare of a place.

Gets away with whatever they want. The theme park is so affordable that they don't care to give good customer service, good quality food, they have their own rules and they don't care about complaints their staff is absolutely horrendous in how they treat guests..they just tried auto renewing my membership for almost double what I was paying and they "claim" I authorized it which I would never, wouldn't give me my money back, I canceled my passes and then they charged me again they said they will refund me this charge since they were supposed to cancel my passes but it could take up to 2 weeks. Company is very sneaky in how they do things. Have had passes for many years because they are so cheap and put up with all the disappointments we've experienced over the years but I won't be supporting their cause anymore.

Today when visiting the San Diego location, I had to pump breastmilk OUTSIDE at a sitting location where I found an outlet. I had to cover myself in the hopes that no one knew what I was doing; it was absolutely ridiculous that I was put in that situation. Prior to that moment of desperation, I went to three of their bathroom locations as directed by various crew members when I requested the nearest mothers room (side note- each employees response was similar: uh, Im not sure. I think theres one if you keep walking left).One of the bathroom locations didnt have a family room and the other two family rooms didnt have a working *********** of the non-working outlets also didnt have a face plate - so unsafe! In both of the bathrooms, even IF they did have a working outlet, I wouldve been forced to sit on the toilet while pumping. In fact, last time I was there in January, after asking a handful of employees if there was a private mothers room, I was pointed to the same family room and had to nurse my 5-week old baby while sitting on the toilet with a large amount of toilet seat covers to protect me. Not only is this unsanitary, but its uncomfortable and not inclusive to ****************.After 45 minutes of walking around trying to find a private place to pump breastmilk and asking several crew members, I finally was able to talk with a supervisor to explain my situation and I requested that I be able to use an employee area or managers office to please pump. She advised that wouldnt work because there wasn't any place she could think of that provided privacy. How horrible is that? Instead of working with me to provide an alternative solution, I was greeted with how she couldnt accommodate my needs.We are in a world where diversity, inclusivity, and equity are supposed to be celebrated, and I expected more from Sea World given that theyre a family attraction park.

The worse customer service. On hold forever, and if you opt for a call back, its never done.