We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Travel Agency

Odenza Marketing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Reviews

Customer Review Ratings

4.4

Average of 263 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Raymond D

    Date: 05/14/2022

    Great Service and Quick results on all of my requests. I had the pleasure of dealing with ******************************* and she was very professional and happy to deal with all of my questions and requests. To find a person that was so helpful and Positive in the Travel industry today is very rare. I will be calling her for any travel needs that I may have in the future.

  • Daryl P

    Date: 05/12/2022

    Daryl P

    Date: 05/12/2022

    Do not attempt use any Odenza promotional vacation certificates. You can book your own trip online for same price as they quote. Plus it takes weeks for them to respond, and only after they receive your deposit. It is not a free trip nor is it a discount. This promotion is totally misleading and has zero value. All the proof you need is online, so do your research. Avoid. Throw it in the recycle bin.

    Odenza Marketing Group

    Date: 06/03/2022

    Hi *****, we have reviewed your file and noted that you were offered a number of complimentary options; however, due to your requests for a particular flight time and date that was not promotionally available, there were additional costs required to customize the getaway. We noted that you contacted customer service and were provided the full refund of any deposits you had submitted to us. We include the full details of the promotional offer printed directly on the certificate, such as: what it entitles, any travel taxes and fees required, as well as promotional departure days and airports. Our team is working hard to ensure that our response time to all travel requests is prompt, but the travel industry as a whole is currently running at the highest level of capacity ever seen in the industry's history while experiencing a general shortage of people. We appreciate the patience of our guests through this surge of demand. Your certificate is still valid to redeem in the future and we welcome you to reach out to us anytime if you would like to try working with a travel agent again to explore the promotional offer further.

  • Kilee D

    Date: 05/11/2022

    I am very happy with the service we received from ***************** at Odenza Travel. She was readily available and with the ever changing COVID restrictions, she was able to make changes to our reservations when we needed them. I will definitely be booking other trips through ***.

Odenza Marketing Group is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.