Customer ReviewsforGenerali Global Assistance

They literally closed my claim because it had been 20 days even though I had responded to their email answering their question. I do not recommend.

We value your feedback, ********* We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you with information regarding any required claim documentation. If you have any questions in the meantime, please call us at ************ or email ************************************************************************************

Generali Global Assistance, Travel Insurance Company. Terrible customer ********************. They hung up on me several times. We bought travel insurance with them on Justfly.com but when we filed the claim, they did not process it. I had to cancel because of a surgery and I had doctor's ********* not allowing me to travel. They replied to my email with a reason that not existed that is "Justfly told them that we still have future use, thus Generali will not pay." I called Justfly to verify and they said it's not true. I called them many times and get so many different reasons not to pay. Everytime I called they said claim department closed. Left messages. No call back from them. Do not buy insurance with them. Generali travel insurance needs to be sued and shut down.This is my Claim Number: ***********. Claim amount is $914.

Hello Baobinh. We are sorry to hear about your negative experience and the circumstances surrounding your trip cancellation as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at ************** or via email at *************************************************************************************

I purchased Generali travel insurance for a trip in February from ********* to ***** for a cruise. Our pilot walks in 45 minutes before the plane is due to take off, says he is sick and walks out. The airline had no backup crew so our flight was delayed 8 hours. Because of this we missed our cruise ship and had to pay for accommodations in ***** and then flights to ******* and accommodations there so we could catch our cruise liner. Immediately upon getting home I submitted my claim with all the receipts and documents. Generali didn't get back to me for quite some time and asked for documents from the airlines. While I was waiting on a reply from the airlines, Generali closed my claim. I called to have it reopened and the rep said I'd have to talk to the manager so they forward me to the manager, who doesn't answer the phone. So I left a message, which was never returned. So I sent an email, which was never answered and so the cycle went on and on. I have called, left messages, emailed, gone through the eportal and this crooked company does nothing to answer you. I have never received a call or any communication. Every time I leave a message for the manager they never call back. This company is a scam and they should be put out of business. I had family on this trip that had purchased through another company and they had a refund within 30 days. Generali travel insurance needs to be sued and shut down.

We appreciate you taking the time to leave a review, ******. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at ************ or via email at *************************************************************************************

Such a loss working with them. Unclear coverage and cost me a thousand dollars for thinking I had coverage when I didn't. Awful loss to me, but I guess ****** learned. I wouldn't recommend.

We're sorry to hear that we did not meet your expectations, *****. The plan you purchased is a named perils insurance policy, which means the policy provides coverage for losses from events named in the policy. Your policy includes 20+ different covered events under which we can provide coverage for trip cancellation. We take customer service and the claims process very seriously and want our customers to understand their coverages. Should you want to ensure something is covered in the future, please phone us and a customer service team member would be happy to review the policy with you.

My mother in law was hospitalized on a trip to ***** with severe pneumonia. Generali claimed that she was not covered for days despite sending proof of coverage. Claim was submitted and only partially paid out- no reimbursement of copays that primary insurance wont cover and no reimbursement for missed hotel days due to trip interruption. Tons of documentation submitted. Multiple calls unreturned, different answers every time. One sales person said I shouldnt get a call back because the story is too confusing. Makes getting refunded prohibitively difficult. Claim ***********.

Thank you for your review, *******. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want travelers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and has contacted you to explain what documentation is being requested. If you have additional questions or concerns in the meantime, please contact us at ************ or ****************************************************************************

This is the worst flight insurance company in the universe. I booked travel through a popular online reservations app and bought Generali insurance in the event my flights needed to be changed or postponed until a later date. We had unforeseen circumstances come up and I needed to cancel our flights. Generali did NOT back up or provide any kind of insurance for our flights, meaning I lost more than $1,200 on the flights I had to cancel. When I reached out (as their agent who sent me the denial of my claim indicated in their message to me that I could respond back with questions), the agent whose name I'm happy to provide if the BBB wants more information, never replied back. Additionally, Generali then had the nerve to send a customer survey out asking for me feedback. I provided honest feedback and explained not only were my flights not insured at all, but the agent never replied back to me. Have not heard a peep since. I want my $1,200+ refunded or at least the ability to use those canceled flights at a later date. This is 100% stealing.

We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at 800-551-9242or via email at *************************************************************************************

DO NOT USE GENERALI (case # ************) yearly we travel to LV . 1/24/24 my husband was hospitalized due to having a stroke It was then discovered he needed surgery with a wait of 10 days due to stroke. Since we had driven to ********* which is over *************************************************************************** fly home Wife doesnt drive so on 1/28/24 our SIL and daughter (RN) flew to LV to drive and medically assist us home the following day. Flight was denied. Generali has done nothing but repeatedly requested the same information over and over and lost what was sent to them. It was never expected for any medical to be paid as we knew ******** would cover. They did reimburse us for the 10 days lost at our Airbnb with flight being denied. . I requested they reconsider and they said possibly EMT (emergency medical transportation) would cover it. Then it started all over with wanting everything and anything. They wanted dismissal information and we informed them it was on the physician statement they received. Nope not good enough they wanted the discharge paper from the hospital. Sowe sent that! One comment that they made regarding this was we needed to call for approval for the flight before hand. Really Generali your communication is so bad who knows how many days before we would hear from you. This was not a situation we could just sit around and wait for you to respond. Yes Generali I know there was a number to call but whenever we did we were told someone would call us back and that was never promptly done Now after all this Generali has gone silent and they are not communicating any longer. Here is my take on this. They just keep asking over and over for stuff just to hope they wear you down. After reading all the reviews and BBB complaints our story is no different from hundreds of others. How is this company even still in business.. We are so sorry for all the people who have had to deal with Generali.

Thank you for your feedback, *****. We strive to provide a fair, equitable and timely claims process for all customers, but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for cancellations due to medical reasons. One of our dedicated claim team members has contacted to you to further explain what documentation is needed to further review the claim. If you have any questions, please call us anytime at our direct Airbnb line at ************.

Generalli Global It is an insurance company with an old history, unreliable history, and survival. The claims of the insured are treated and analyzed to look for the negative side and take out-of-context policy benefits. When the insured submits a claim for ''trip interruption'' in the case of Travel Assistance insurance, marketed wholesale by tourism operators, as if they were selling candy, only to earn a commission that Generalli pays them and the client purchases, without realizing that he is acquiring ''dead letters'' in an insurance contract that he will not respect, there will be no act of Honor from the insurer. The insurance policy conditions have a very relevant title: GENERAL EXCLUSIONS. This means that the claim or event that is not specifically EXCLUDED, the insured's claim PROCEEDS, and the insurer PAYS.These media and the organizations offered by the state and national government are the supports to claim our rights and disclose the malpractice of insurers. jCD

We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team has reviewed your case and responded with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at ************** or via email at ************************************************************************************