Reviews

Review Details

• Review fromLorraine M

  Date: 07/07/2024

  1 star

  Lorraine M

  Date: 07/07/2024

  I have used the Del Mar Total Neck Cream for two months with absolutely no change. I will be asking for a refund. I have not had any skin improvement with a number of products I have tried from this company. **********

  Del Mar Laboratories

  Date: 07/10/2024

  We'd like to apologize for your experience with our Total Neck Cream and the lack of noticeable improvement after two months of use. Your satisfaction is very important to us, and we sincerely regret any disappointment this may have caused.
  
  It's important to note that skincare results can vary from person to person, and sometimes it can take a few weeks for the full effects to become apparent, depending on how your body responds. While we understand your experience, many of our customers do see significant results relatively quickly.
  
  We've already processed a full refund for your purchase per our 365 day guarantee. That should be posted in your account within a few business days.

  Please know that your feedback is invaluable to us as we continually strive to improve our products and customer satisfaction.If there's anything else we can do for you or if you have any further feedback to share, please don't hesitate to reach out. We are here to assist you and ensure your experience with us is positive moving forward.

  Thank you for your understanding and for allowing us the opportunity to address your concerns.

• Review fromJulie E

  Date: 05/14/2024

  5 stars
  This product works great. Ive been using it since 4/27/24 and have received several compliments on how lovely my skin looks. I recommend HydraGlow!

• Review fromJoanne M

  Date: 05/01/2024

  5 stars
  After trying several well known competitors neck creams claiming to produce results in 30 days without success, I was truly skeptical about spending money on one more product. After using Del Mar Laboratories Total Neck Cream for 3 weeks, I actually could see a difference. Im now re-ordering 6 bottles of it! My best friend also recommended I try Del Mar Laboratories Total Package Serum as she was very pleased with it. Based on her high recommendation, I ordered one bottle to test it on my highly sensitive problem skin. Have used this product for only 2 weeks, but can actually see a difference in my skin. I've been spending a fortune on other face creams and am now going to switch to using the Total Package Serum. I highly recommend both products.

• Review fromJulie B

  Date: 04/26/2024

  1 star

  Julie B

  Date: 04/26/2024

  This company sells anti-aging serums, plus other items. I tried it for a few months and it did nothing. A few months later I watched a video claiming great success from Sun Coast Sciences. I ordered that product. These two companies are the same thing! The packages are the same, the ingredients are exactly the same and in the same order, but they claim they are different companies!! What a scam! Don't fall for these companies promises!

  Del Mar Laboratories

  Date: 07/10/2024

  Thank you so much for reaching out and sharing your concerns. It sounds like there might have been a *******************-up! Please allow us to clarify  we are thrilled to announce that Del Mar Laboratories is merging with Sun Coast Sciences - which is why some of our products are the same.
  
  We understand that this news might come as a surprise, and apologize if we caused any confusion. We want to reassure you that our dedication to providing you with top-notch products and customer service will not change once Del Mar becomes Sun Coast Sciences. Our values, quality standards, and commitment to your satisfaction are as strong as ever.
  
  With this merger, were looking forward to bringing even more enhancements and improvements to our products and services. It's an exciting time for us, and it means access to broader resources, combined expertise, and innovative solutionsall of which will directly benefit you, our valued customer.
  
  Please feel free to reach out if you have any questions or need clarification about what this merger means for you. We are here to help and ensure that your experience with us continues to be nothing but the best.

• Review fromJacqueline L

  Date: 04/05/2024

  1 star

  Jacqueline L

  Date: 04/05/2024

  Ordered a dozen bottles of their *******. Total rip off! Feels like cornstarch mixed with water and peels and rubs off like it!

  Del Mar Laboratories

  Date: 04/22/2024

  Hi **********,We're really sorry to hear that your recent purchase of ******* didnt live up to your expectations. Its incredibly frustrating to use a product that doesnt deliver, and we sincerely apologize for any disappointment caused.Your feedback is invaluable to us, and we take it seriously because it helps us improve. We're committed to ensuring our products meet the high standards our customers expect, and its clear we have some work to do.To make amends and hopefully brighten your day, we've sent a special offer to your email. We hope this gesture demonstrates our commitment to your satisfaction and our appreciation for your honesty.Again, were truly sorry for any inconvenience youve experienced. Were eager to regain your trust and hope to exceed your expectations in the future.Thank you for your patience and understanding, **********.

• Review fromJean P

  Date: 02/27/2024

  1 star

  Jean P

  Date: 02/27/2024

  Have used this serum for 55 days. Still waiting for a miracle. Have taken pictures at 3 week intervals. No change. Unable to contact for advertised refund. What can I do. At the time of purchase, I was told I had 1 yr. It is now less than 60 days. Please help *********************** ********************************************

  Del Mar Laboratories

  Date: 02/29/2024

  ***********,Thank you for taking the time to provide feedback on our BBB page. I'm ****, the manager of the Customer Happiness team at ********************** want to extend my sincere apologies for the inconvenience you experienced when trying to reach us regarding your order.After further investigation, I was able to locate your order today, but it seems there was a mix-up with the email addresses. Your order was placed under ************************ while you contacted us using ************************* This discrepancy is what caused the confusion in locating the order, and I apologize for any frustration it may have caused you.To prevent any future issues, I've updated your account to include both of your email addresses. Additionally, I've processed a full refund for your order. You will see the full amount of $123 posted to your account within a few business days, depending on your bank's procedures.I'm truly sorry that the product didn't meet your expectations. It's important to us that you find something that works well for you. Have you had a chance to check out our Complete Eye Serum and Total Neck Cream? They may be better suited to your needs. You can find them here: [********************************************] and we are running a special Leap Year sale today, too!Once again, I apologize for the inconvenience, ****.Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.

• Review fromDebbie B

  Date: 02/19/2024

  1 star

  Debbie B

  Date: 02/19/2024

  Trying to stop company from delivering on auto delivery and they are very difficult to contact. No address or phone number . When they read this I sincerely hope they send me a return label and a instructions on how to stop auto delivery !!!

  Del Mar Laboratories

  Date: 02/22/2024

  Hi ******,Thank you for sharing your feedback on our BBB review page.I'm ****, the manager of the customer happiness team here at ********************, and I wanted to personally reach out to you to address your concerns.I'm sincerely sorry to hear about the service lapse you've experienced. It's our priority to ensure that every customer has a positive experience with us, and I regret that we've fallen short of that with you.Regarding the difficulty in finding our contact information, I understand the frustration this can cause. While subscribing to our email list is indeed a convenient way to access our contact details, I want to assure you that we also make our phone number and email address readily available on our website (delmarlaboratories.com), ******** page, order and shipping confirmations, as well as the packing slip included in your order. I hope this helps alleviate any future challenges in reaching us.After reviewing your account, I noticed only one order for 2 bottles of Total Package Serum placed under your name, D*****h B*******y, and email address, D************[email protected]. This order is a one-time purchase and is not enrolled in an auto-refill subscription.If you happen to have another account under a different name or email address, please let me know, and I'll be more than happy to assist you in canceling any future or pending deliveries associated with it.Once again, thank you for bringing this matter to our attention. Your feedback is invaluable in helping us improve our service and ensure a better experience for all our customers.

• Review fromMarlene C

  Date: 02/01/2024

  3 stars

  Marlene C

  Date: 02/01/2024

  have been using for three weeks. my skin appears to be much smoother. I have to be careful because many facial creams cause my skin to have an allergic reaction. so far no problems

  Del Mar Laboratories

  Date: 04/01/2024

  Hey *******! ??Thank you so much for the wonderful feedback! We're thrilled to hear that your skin is looking smoother after using our product for 3 weeks, and it's fantastic to know that it's working well with your sensitive skin!Since you've had such a positive experience, would you mind considering updating your review to a 5-star rating? It would mean a lot to us! Your support is greatly appreciated! ??

• Review fromLinda D

  Date: 01/27/2024

  1 star

  Linda D

  Date: 01/27/2024

  I purchased some of their products last December and have been considering returning them because they dont work as promised. To my surprise this morning, I received an email telling me that they are shipping me additional products I did not expect. When I went to their website to request cancellation of the additional order it was impossible. They asked questions about why you want to cancel, but they never allow you to complete the process. This company sells inferior products and has poor business practices. I was not informed in advance of their intent to send me additional products until January 26 however, the website shows that they completed the process on January 25 . There should have been advanced notice.

  Del Mar Laboratories

  Date: 02/22/2024

  Hi *****,Thank you for taking the time to share your feedback on our BBB review page.I'm ****, the manager of the customer happiness team here at ********************, and I wanted to reach out to you to address your concerns personally.I'm truly sorry to hear about the service lapse you experienced. Ensuring that every customer has a positive experience with us is our top priority, and I regret that we've fallen short of meeting your expectations.We understand the importance of clarity and transparency when it comes to subscription orders, and I apologize for any confusion that *** have arisen in your case. Rest assured that your refill account has been canceled, and you won't receive any future deliveries unless you place a new order.At Del Mar Laboratories, customers can select one-time delivery or opt into recurring deliveries for a 10% discount during checkout. While we strive to make this option evident on various pages and emails, including the order confirmation, we understand that unforeseen circumstances can sometimes arise. Therefore, as soon as we are notified of any issue, we always provide a quick refund or cancellation, as we did for you when you contacted us on 1/27/24.We also know that it is disheartening when a product doesn't meet your expectations, especially when it's something as important as your health and beauty. While our products have been effective for most of our customers, we understand that everyone's body is unique, and individual experiences *** vary.Ultimately, your well-being and satisfaction are of the utmost importance to us, and we would be honored to have the opportunity to discuss your experience further and explore alternative options that *** better suit your needs. Our dedicated team is here to offer you personalized support and guidance every step of the way.Please don't hesitate to reach out to us directly so that we can assist you further. Your feedback is invaluable in helping us improve and refine our products and services, and we genuinely appreciate your input.Thank you for allowing us the chance to address your concerns, *****. We are committed to making things right and ensuring that you have the positive experience you deserve.

• Review fromLisa L

  Date: 01/14/2024

  3 stars

  Lisa L

  Date: 01/14/2024

  After watching a long, convincing video, I was getting ready to order this total package before reading these reviews. I'm concerned I will order a product I won't receive. Thank you BBB for providing this service. Guess I'll have to keep searching.

  Del Mar Laboratories

  Date: 01/15/2024

  Hi ****, Thank you for sharing your thoughts with us about Total Package Serum.We understand that you may have seen some reviews that have made you unsure about purchasing the product, which disheartens us. We know how frustrating this can be, and we assure you that your cautious approach is entirely understandable.At Del Mar Laboratories, we truly value your health and beauty goals and are committed to providing you with the necessary information to make a well-informed decision. We believe it is important to mention that the review you read is related to the product being out of stock and not because of any issues with its effectiveness. We understand that stock-out situations are not ideal for our customers. We want to assure you that we are constantly working to improve our processes and services to avoid situations like this. We also make every effort to keep our customers informed about the status of their orders. And, of course, if they decide to cancel their order, we are happy to oblige and provide a full refund.The good news is that we have restocked, and we will be shipping it out first to all those whose orders were on backorder!Finally, please know that we are committed to ensuring transparency and customer satisfaction for each purchase to help you feel confident in your decision. If you have specific questions about the product, please contact our customer happiness team at ******************************** They are happy to provide the most up-to-date information on order status.Finally, we would like to express our gratitude for your feedback and for considering Total Package Serum. We value your experience and would love to gain your trust and help you meet your health and beauty objectives. Please check your email; we have a surprise waiting for you as a token of our appreciation. We hope this gesture will help you feel valued and encourage you to try our product with confidence. Thank you again for choosing Del Mar Laboratories.