Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with SkinnyFit for the trial offer that was advertised. It stated you had 21 days to try the products. I placed the order on 6.8.2024 but received the order on 6.15.2024. My card was charged on 6.29.24 for $52.95. I have not had the product for 21 days, nor am I satisfied with it. This company is falsely advertising their "trial offer" and customers are getting scammed into placing orders that will unknowingly involve future charges to their cards!

  

  Business Response

  Date: 07/02/2024

  We were able to locate the customer's account using the provided information.  We apologize for any confusion or inconvenience the customer may have experienced with their Try Before You Buy order. Skinny Fit provides customers the opportunity to try a full-sized product before paying for the product. We simply ask that the customer pay for shipping. If the customer wishes to end the trial and subscription, they must do so before the trial ends or the subscription renews. If the products are kept 21 days after the order date, the full price of the products will be charged to the card on file. Once the returned trial product has been received, the customer is refunded. The terms of the Try Before You Buy offer are stated before checkout as well as in the customers original order confirmation email. We apologize if these terms were missed.  Based on our records, the customer took advantage of the Try Before You Buy offer by placing an order for our Super Youth Orange Pineapple and Skinny Gummies on 06/08/2024. Because we did not receive a cancelation request or a return within 21 days of the order, the customer was charged the full price of the product. We see that the customer called in to cancel their subscription on 06/30/2024 and their subscriptions were stopped. We back our products by a 90 day money back guarantee and would be happy to assist the customer with the return process. Please let us know if there is any other way we can help.  
   

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:06/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not comply to refund the money directly to my bank account or send a check for reimbursement even after the product was send back and they offer 90 days money back guarantee.

  

  Business Response

  Date: 07/01/2024

  We were able to locate the customers account using the provided information. We apologize for any confusion or inconvenience regarding our return policy. We see that the customer contacted us to request a refund on 06/17/2024 and a Return Merchandise Authorization was generated for the customer on the same day. On 06/21/2024 the customer contacted us again as they had not received their return label. A new return label was sent via email on 06/21/2024. The customer has until 09/27/2024 to have the items returned for a refund. At this time we have not received the customers return. Once the items are received the refund will be processed back to the customers original payment method. Please let us know if there is any other way we can assist. 

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed continuously to ask them to cancel all future deliveries and they will not respond to my requests. I do not want to be charged for any future deliveries.

  

  Business Response

  Date: 06/27/2024

  We were able to locate the customers account using the provided information. We apologize for the delay in responding to the customer promptly. The account reflects that the subscription has been canceled as of 6/27/2024 and all future shipments will be stopped. If there is any other information that is needed, please let us know. 

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase under the "try before you buy" approach of Skinny Fit on June 2nd. I never saved my debit card details in the system. after a while on June 25th two purchase has been made from my card by SkinnyFit ($49.95+$49.95=$99.9) i never received any notice or reason for this that what was it for. and how they managed to make a purchase on behalf of a customer. i am very disappointed of this trick and fraudulent.

  

  Business Response

  Date: 06/27/2024

  We were able to locate the customers account using the provided information. We apologize for any confusion or inconvenience the customer may have experienced with their Try Before You Buy order.  Based on our records, the customer took advantage of our Try Before You Buy offer by placing an order for our Super Youth Tropical Punch and Skinny Gummies on 06/02/2024.  The customer only had to pay the shipping fee to try our products for 21 days.  If the products are kept 21 days after the order date, the full price of the products will be charged to the card on file. These terms are stated at checkout and in the customers order confirmation email. On 06/26/2024 the customer called in and spoke to one of our customer service representatives requesting to cancel their subscription. The subscription was canceled same day and all future charges were stopped. We offer a 90-day money back guarantee and would be happy to assist the customer with the return process should she wish to return the products for a refund. Please let us know if there is any other way we can help. 
  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the product in the Trial Before You Buy promotion on 6/6/24. The box didnt arrive until 6/15/24. I contacted the company (via emails) on 6/23/24 to cancel my subscription. Got a replied offering discounts which I denied. I dont want the product. They then sent an email at 11:09 pm on 6/24/24 that my 21 day trial will end on 6/27/24 and if they didnt get the product back by then, I would be charged $49.95. What a scam!! The 21 day trial started from the time I ordered and not the time I received the product! And what kind of shipping did they choose to ship that took 9 days!! And how long would it take to send the product back? If it takes another 9 days, the Trial would really be for 3 days ***!! This is a total scam! Oh, as I didnt get the return shipping label, I emailed them and they said I would get it in ***** hours, that another 3-4 days! What a joke! Basically, customers would have no time to try the product!! I will warn everyone about this shady company!! I should have checked BBB first before I fell for their Ads. Do the right thing, cancel the subscription, honor the real 21 days trial - counting from the day the customer received the product, and allow the shipping time for the returns.

  

  Business Response

  Date: 06/27/2024

  We were able to locate the customers account using the provided information. We apologize for any confusion or inconvenience the customer may have experienced with their Try Before You Buy order.  Based on our records, the customer took advantage of our Try Before You Buy offer by placing an order for our Skinny Greens on 06/06/2024.  The customer only had to pay the shipping fee to try our product for 21 days.  If the product is kept 21 days after the order date, the full price of the product will be charged to the card on file. The customer also selected Detox as an additional product, not under subscription. The customer contacted us to cancel the subscription on 06/23/2024. After a few email exchanges, the customers subscription was completely canceled on 06/26/2024. The customer was provided with a prepaid return label to send the items back. The customer was refunded for the cost of Detox on 06/26/2024 and the customers trial was previously ended so no other charges were made. Please let us know if there is any other way we can help.

• Initial Complaint

  Date:06/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought their products with a 90 day satisfaction no questions asked guarantee, I emailed them after about 60 days and told them to tell them their product didn't work and I wanted my guaranteed refund, it's been over a week and they haven't responded, so I emailed again...no response, I'd like my refund as promised, they shouldn't guarantee something If they aren't going to back it

  

  Business Response

  Date: 06/27/2024

  We were able to locate the customers account using the provided information. We sincerely apologize for any inconvenience. We see that the customer contacted us requesting a refund on 06/18/2024 and our customer service team was unable to respond in a timely manner. As of 06/27/2024 a prepaid return label has been sent to the customer so she may return the products and we have processed the refund as requested for customer satisfaction purposes. Please allow 7-10 business days for the refund to reflect in the account. If there is anything else we can assist with, please let us know.

• Initial Complaint

  Date:06/18/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will respond to an ad on ******** for a free sample. I had to pay five dollars for the sample and now theyre hitting my bank June 15 and June 17. Never received the products not the sample or anything else Ive tried for a week to get a hold of the company and it just goes to voicemail. I emailed them telling them I want my money back and cancel whatever sample because I never received it. They gave me a phone number for 24 seven phone number nobody answers. It just goes to voicemail companies fraud.

  

  Business Response

  Date: 06/27/2024

  We were able to locate the customers account using the provided information. We do apologize that the customer did not receive their initial Try Before You Buy order. Upon review, it appears the order was lost in transit. We received a missed call from the customer on 06/18/2024 and the customer stated she did not receive the products and would like to cancel the subscriptions and receive a refund. Two refunds for $53.57 were processed on 06/18/2024 for the charges seen on 06/15/2024 and 06/17/2024. A refund of $6.38 was processed on 06/27/2024 for the initial order that was lost in transit. The customers subscriptions have been canceled and they will not be billed or shipped anything further. Please let us know if we can assist with anything else.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/10/2024 I ordered the skinny fit powdered drink as a trial basis only. At the time my card would only be charged $5.00 for shipping and handling. 3 weeks later I am getting charged over ***** and again being charged over $50 on 5/11, which was declined, thank God. I called to end the subscription and was told that I was charged for gummies as wellGummies that I never received!!! This website is a scam. He was able to credit me *****.

  

  Business Response

  Date: 06/19/2024

  We were able to locate the customer's account using the provided information.  We apologize for any confusion or inconvenience the customer may have experienced with their Try Before You Buy order.  Skinny Fit provides customers the opportunity to try a full-sized product before paying for the product. We simply ask that the customer pay for shipping. If the customer wishes to end the trial and subscription, they must do so before the trial ends or the subscription renews. The customer will be charged the products full price if we do not receive the return before the end of the trial period. Once the returned trial product has been received, the customer is refunded.

  The terms of the Try Before You Buy offer are stated before checkout as well as in the customers original order confirmation email. We apologize if these terms were missed.  Based on our records, the customer took advantage of the Try Before You Buy offer by placing an order for our Super Youth Tropical Punch collagen and Skinny Gummies on May 10, 2024. Because we did not receive a cancelation request or a return within 21 days of the order, the customer was charged the full price of the product.  Unfortunately it appears that the customer did not receive the ********************** Gummies, but the customer has been refunded already and the subscription has been canceled. Please let us know how we can further assist.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after ordering this product, I was approached by the company about another product that supposedly went with it and if I wanted it, I needed to supply them with my CVV for my credit card. I did not appreciate the pressure or the demand when my card should have been on file....I had just ordered one product.I wrote the company and told them I wanted out of the free trial. They advised that they had removed me from the subscription.I also wanted to return the product, in order to avoid any more charges. I have written more than once for instructions to return the product and the emails are going unanswered.

  

  Business Response

  Date: 06/19/2024

  We were able to locate the customer's account using the provided information. Our Sales Team does provide special deals or offers to our customers to let them know of products that *** be of interest to the customer. In this case, a member from our Sales Team asked this customer if they would be interested in our Fit IV product. We ask that the customer provide additional information to ensure that the purchase is authorized by the customer. We apologize if the customer felt pressured. This is not the intention of the Sales Team, as no customer has any obligation or pressure to purchase additional products.
  
  Based on our records, the customer was provided with clear instructions and options on how to return the product. The customer's subscription has already been canceled. Please let us know if we can further assist.

  Customer Answer

  Date: 06/19/2024

   I asked the company 3 times (4 times including here), for further steps in returning the product that had been mailed.  They waited over a week before responding with a return address label, knowing full well that there was probably no way the product will make it back to them in the required amount of time.  Meaning, I will still be charged.  I do not appreciate their high pressure ethics or their failure to respond in a timely manner with a return address label.

  

  Business Response

  Date: 06/20/2024

  We apologize for the delay and the time it took for the return label to reach you. Rest assured, your account has been canceled and no further charges will be made. If there is anything else we can assist with, let us know. 

• Initial Complaint

  Date:06/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a one time purchase of Youth collagen powder from Skinny Fit and shortly there after saw a debit from an unknown identifier in my bank account for $84.12. After doing research and receiving a package in the mail a few days after that I realized I had been opted into a subscription of some sort. *** tried calling the support number several times and no one has ever answered, so I have left two messages requesting to cancel the recurring payment and any pending shipments as I do not want their product. I sent a follow up email today asking for a cancellation. This is the type of predatory business practice which **************** and Amex are not supportive of. How can businesses get away with this??? I don't Need a refund at this point, just terminate whatever kind of agreement you slyly had me agree to. That would be the right thing to do. Thank you.

  

  Business Response

  Date: 06/19/2024

  We were able to locate the customer's account using the provided information. We apologize for any confusion or inconvenience the customer may have experienced with their purchase of the Super Youth collagen powder. Based on our records, we received a call and email on June 10th requesting cancelation of the customer's subscription. One of our customer care agents replied on the same day and canceled the subscription.
  
  One of our customer care agents will reach out separately to provide a return label for the products that the customer would like refunded. Please let us know if we can further assist.