Complaints
Customer Complaints Summary
- 355 total complaints in the last 3 years.
- 272 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had seen an ad of ******** to try this powder from Skinny Fit for $10.87. I paid that and received it. Now I have been charged two time a for $65.50 and $54.57 and I did not wish to purchase anything else. I have emailed the company several times and they say they respond within ***** hours but they do not! I have called the number and you only have an option to leave a message and they will get right back with you and they dont. I tried staying on the phone for 20 mins and it repeated said if you would like to leave a message we will call you back. The number is ************. I feel this is a scam and needs to be reported!!Plus there is a $99.90 pending on my ******
Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button.Our system detects optional add-on items based on the customer clicking the desired product to be added. We have canceled all recurring subscriptions for the customer as requested.
Furthermore, we have refunded the amounts of $65.50 and $54.57 back to the customers account and we emailed a free shipping label to use to return the product receive. Per our Terms and Conditions, the initial shipping fee for the promotion is not refundable. We sincerely apologise for the long wait times in calls and emails. Our team is working hard to respond as quickly as they can.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****** ********
Initial Complaint
Date:04/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've emailed and called regarding a cancel to a subscription I did not authorize. NO ONE HAS GOTTEN BACK TO ME!Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button. When the order confirmed, it automatically puts a pre-authorization hold, a pre-authorization is a fraud prevention measure used by financial institutions to ensure the safety of transactions. It temporarily holds the card, verifying the necessary funds are available. This will fall off as the order is cancelled. We also sent a free shipping label to return any products received. There will be no further charge on the customers account. The shipping fee of $6.32 is non-refundable per our terms and conditions.
We are experiencing a high volume of calls and emails and our response time has been delayed. On 4/17 the customer called and was assisted by one of our team members. We are always happy to help.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ************
Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company Charged me kore than they said they would. Im trying to return Product but they wont respond to my emails.Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button.Our system detects optional add-on items based on the customer clicking the desired product to be added. We have canceled all recurring subscriptions for the customer as requested.
When the order confirmed, it automatically puts a pre-authorization hold, a pre-authorization is a fraud prevention measure used by financial institutions to ensure the safety of transactions. It temporarily holds the card, verifying the necessary funds are available. This will fall off as the order is cancelled. We also sent a free shipping label to return any products received. There will be no further charge on the customers account. The shipping fee of $6.31 is non-refundable per our terms and conditions.
We are experiencing a high volume of calls and emails and our response time has been delayed. We are always happy to help.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 17, 2025 I placed an order on SkinnyFits website via an instagram link claiming to send a free bottle of weight loss gummies. Upon confirming the order, I was charged a total of $56.32. These charges went through, but the company attempted to charge me an additional $100 as well.Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button.Our system detects optional add-on items based on the customer clicking the desired product to be added. We have canceled all recurring subscriptions for the customer as requested.
The add-on itemfor the Tropical Punch was declined by pour payment processor and the amount was $53.45. When the order confirmed, it automatically puts a pre-authorization hold, a pre-authorization is a fraud prevention measure used by financial institutions to ensure the safety of transactions. It temporarily holds the card, verifying the necessary funds are available. Because we caught the order and voided it on time, we have refunded the $6.96 shipping charge and no further charges will occur. The pr=e-authorization amount will fall off.Initial Complaint
Date:04/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the product from skinny fit , they offer a 30 money back guarantee- the product was a watermelon flavored drink mix . It tasted like fish. I didnt like it. I called them and sent emails. I said to please cancel and I wanted to return the merchandise. I returned the merchandise within the 30 days , they received the product March *******. And I still waiting on my refund of $80.73 .Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button.Our system detects optional add-on items based on the customer clicking the desired product to be added. We have canceled all recurring subscriptions for the customer as requested.
Furthermore, we have issued a total refund of $80.73back to the customers account. We also apologize for the delayed responses, our team is working hard addressing our call and email queues , but we are always happy to help.Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 9 I contacted Skinny fit to return product and get refund . I received return labels and shipped product back to them before the ***************************************** received my refund and I have sent several request to them and no replies. And I requested my account be canceledBusiness Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button.Our system detects optional add-on items based on the customer clicking the desired product to be added. We have canceled all recurring subscriptions for the customer as requested.
Furthermore, we have issued a total refund of $170.64 back to the customers account. We also apologize for the delayed responses, our team is working hard addressing our call and email queues , but we are always happy to help.Initial Complaint
Date:04/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The item has been delivered to them on 4/14 after i returned it. No one is responding to the email and everytime i call even if i leave my number. I don't get a callback. I want them to remove the pending charge on my account as i already returned their item.Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. The customer contacted our team and informed us of the returned product. Since the product was returned before the 21st day of the trial, there will be no charge of the product price. The only charge is the initial shipping fee of $5.95 which is non-refundable per our terms and conditions. The customer may have seen a pre-authorization hold of the funds and should fall of since it will not settle as a sales charge.Customer Answer
Date: 04/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Nhaneth *****
Initial Complaint
Date:04/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 28 th I ordered what was said to be a trail for 6.38. And I would be charged later for the balance. On that same day a hold was put on my account for *****. I canceled the order on March 28th because I did not have the ***** at that time to spend. But the ***** is still on hold! They said it would fall off in 6 days . It has been much longer than 6 days and still on hold. I would like to have this hold removed so I can use my money. They say they have no control over that. They had control when they took it. Why not to give it back?Business Response
Date: 04/18/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price.
The customer contacted our team on 3/28 and requested to cancel the order. The order was cancelled , we also refunded - $6.38 Trans-ID: dHJhbnNhY3Rpb25fbjRzMmFyZmM for the shipping fee. When the order confirmed, it automatically puts a pre-authorization hold for the $49.95, a Preauthorization is a fraud prevention measure used by financial institutions to ensure the safety of transactions. It temporarily holds the card, verifying the necessary funds are available. We do not control the release of this hold, if the charge turns into a sale , this settles, if the charge is voided, declined or canceled. It falls off. We let the customer know to contact their bank for assistance. There are no other charges in the customers account.Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Skinnyfit had a add on ******** advertising free sample with paid shipping. On April ******* clicked on what I thought was ordering he sample several times and the next thing I knew ****** was pulling several withdrawals. $40.4950.62,47.95 and 48.60,$5.68 I have attempted to contact both parties, but I have only gotten AI responses so far.Business Response
Date: 04/28/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our system detects any optional additional add-on items based on the customer clicking the desired product to be added. Our terms and conditions are presented to the customer before they click the Complete Your Order button. We have canceled all recurring subscriptions for the customer as requested.
We have refunded the following Order IDs ********, ********
ID ********- $ ***** ; ID ********- $$48.60 and ********- $40.49
The initial shipping charge for ID ******** of $5.95 is non-refundable per our terms and conditions. And ID ******** is not associated with the customers account. There were also 3 declined charges which did not settle as well. Furthermore, we have emailed a free shipping label for the customer to use to return the products back to us. They can use one label for all items in one package.Initial Complaint
Date:04/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I canceled the account via email within 1 week of receiving my order because I was unable to access my account via the ******************** site. I sent multiple emails containing cancellation. I was charged various amounts almost weekly totaling $257 to date. I sent another email for a refund and never received a return call, email or refund. Please help!Business Response
Date: 04/16/2025
We were able to locate the customers account using the provided information. We apologize for any difficulty the customer may have experienced. The Try Before You Buy promotion is a subscription, pay for shipping and get 21 days to try the product; on the 21st day , the customer is charged for the product price. Our terms and conditions are presented to the customer before they click the Complete Your Order button.Our system detects optional add-on items based on the customer clicking the desired product to be added. We have canceled all recurring subscriptions for the customer as requested and emailed a free shipping label for the customer to return the product/s.
Furthermore, we have refunded a total of $247.35 ( $53.95, $64.75, $53.95 & $74.70). Our terms and conditions states that the initial shipping for the Try Before You Buy promotion is non-refundable ($9.95).
Due to the increase call and email volume, we apologize for not being able to respond as quickly as we want. We are always happy to help
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.