We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Doctor Multimedia
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Doctor Multimedia's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Doctor Multimedia has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my website in October. I have spoken with someone on the phone 5 times to get this account canceled. My credit card has been charged for the last 4 months, even after calling and being assured my account would be canceled, my card credited, and no longer charged. I had to dispute my charges with the credit card company, because they have blatantly lied about my charges being in process for a refund, each time saying I should see a refund in 3-5 days. I have also emailed my complaint and never received a response. The reason for canceling, was that their web service was unreliable. Our website would go down often and would sometimes remain down for weeks. I would never recommend them.

      Business Response

      Date: 03/03/2025

      This was an error on our side and the client is correct their account should have been cancelled in October. Since the client disputed the charges, we are unable to issue the refunds, however I can confirm their account has been closed and the recurring billing has been cancelled out. We apologize for the inconvenience, but we have not collected any charges since October and we are not disputing the chargebacks. 

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a website hosting account with Dr. ****************** in December of 2023.-I was told I would be sent a $300 gift in card in my contract for opening the account. I never received this.-I cancelled my account with Dr. ****************** because I no longer needed a website in July of 2024.-I called when my account was charged again in September. They said I needed to send an email to cancellations@drmultimedia. Com to cancel, which I did on September 7, 2024. I also had a phone call to confirm this cancellation.-I was again billed on Oct 7th. I emailed cancellations@drmultimedia again, and they claimed they didnt receive the request. I screenshotted the emails from Sept 7th, and they said my account couldnt be cancelled until I had an off boarding call, which I already had on Sept 7th.

      Business Response

      Date: 10/07/2024

      We are sorry to hear about these issues with our cancellation process. We will gladly refund the requested amount and apologize for any inconvenience caused. 

      Customer Answer

      Date: 10/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ********* ******

       

    • Initial Complaint

      Date:02/11/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business was hosting a website for a fee of $20/month for me. In December 2022 I asked them by phone to stop hosting the website and cancel the monthly fee. The contract is monthly and can be cancelled anytime. They stopped hosting the website but have continued to charge me the $20/month fee. It is on auto pay on my credit card. I did not notice this continuing for months. When I did notice it in August of 2023 I called them at *********** approximately 6 times between August 2023 and January ****. Every time went about the same: I explained the situation and asked them to stop charging my card. They tell me someone will call me back, and no one does. Not until December 2023 did **** (an employee) call me back and leave me a message. In early January **** I called again and refused to wait for a call back. I spoke with *******. He said he would cancel autopay and try to get me a refund. After speaking with *******, I also emailed the company in early January **** and asked to make sure they stop auto charging my card for this service that was stopped over a year ago. Again on Feb 6, **** received another auto CC charge of $20. I don't know what else to do. Calling and emailing has not stopped this. I am owed about $220 of charges for a service that was cancelled. AND they need to stop charging me monthly. If I charged them for the amount of time I have spent dealing with this the reimbursement would be much higher. I am unable to upload phone records but they proceeded the emails.

      Business Response

      Date: 02/11/2024

      We apologize for the mixup and will be refunding the relevant charges (and of course not charging any more). We think part of the issue is we do not have this person listed as a point of contact on this account. The agreement was initiated by someone else, and we have that person listed as the point of contact and the owner of the account. In an effort to resolve this matter, we will accept that this communication is authorized and close out the account and billing. 

      Customer Answer

      Date: 02/12/2024

      I appreciate your response. Thank you. I do not want to close this issue without confirming the amount of money you are planning to refund. So please respond the amount and how it will be refunded so we can resolve this issue. Thank you

      Business Response

      Date: 02/13/2024

      In speaking with *******, I am told the agreed amount is $220. We are also expecting an updated ****** review 

    • Initial Complaint

      Date:01/05/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened a practice about a year ago and decided that i needed a website and marketing consultant. I went with Doctor Mulitmedia based on their ****** reviews. Apparently those reviews are inflated because since I have expressed an interest to separate from them, their customer service has been horrible but as long as I was paying them everything was great. I did not renew my contract as of last month and they are still charging me for a service that I no longer use. I advised them via phone and email that I no longer needed their service, yet they are still charging my card. Now I am forced to get a new bank account because I dont trust them to cancel the debit card auto draft that they have placed on my account. This has been a headache and time consuming since I gave them 3 months notice that I would be separating from their company as a customer. Before doing business with this company, know that they dont care about you and just want your money.

      Business Response

      Date: 04/12/2023

      On our end, the facts of the case are this: On 12/7/21 the client signed a 12 month agreement for our services. The client did submit cancellation in time for the end of the contract on 12/7/22. Due to an error on our end, the billing was not terminated before his bill ran in January 2023. The client informed us of this mistake in early January. On January 16th, 2023, the refund for the one incorrect charge was issued to the client. On January 20th, 2023, the client's account was closed and they were provided all the necessary offboarding information. 

      We did not receive any additional communication or requests after that point. We have no record that the client was not satisfied with the requested refund from January 16th, 2023.

      PRAS ******

       

    Doctor Multimedia is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.