Business ProfileforHere Comes the Bride

Take a look at the 1-star reviews on yelp - the fact that there are brides here who have had worst experiences than me is shocking.The dress "arrived" on time and was communicated to me and I wanted to set up an appt quickly. The receptionist said they prefer to wait until the month before the wedding since so many brides lose weight...that is not me! I compromised with her and tried to set up 2 months ahead of my wedding.Appt set for 3/31 - text at 6:22PM on 3/30 saying that they had to move all appts to another date the following week Appt set for 4/7 - text at 5:55PM on 4/6 saying again they would have to move the appts to the following week At some point, ******* gave me direct contact to offer options to help amend the situation - rush/same day alterations or a free gown preservation. I didn't feel comfortable with same day alterations and I just wanted the dress in my hands at that point. My friend who lives locally was able to pick up my dress on 4/14 and bring it to me that weekend (I ended up getting it altered locally).Of course my friend shares that my veil wasn't here - after some back and forth the veil didn't arrive until the week of 4/27.Next up the gown preservation.Dropped off the dress on 6/11...Texted 7/17, 8/9, 8/25 - finally get a response that she's OOO and will call when and send the info when she's back.Text again 9/12, called 11/3, Texted 11/4 Get a text back from their boutique number that ******* had a new number...Texted the boutique number 11/15 - nothing After this, I get desperate and call the gown preservation place and they said they DON'T HAVE MY DRESS. ??I see their IG is active and they posted their texting isn't working...so I DM them on 12/5 and finally get a response...on 12/6 to rectify the situation, they did a rush order in 2 weeks. Finally 1/31/24 they say they have the dress back in hands - once I had a free day to go down to SD and pick it up, I did and finally the saga is over.