We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fire and Water Damage Restoration

Arch Restoration Contractors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found claim with my insurance company around March 2024 the construction started April 2024. The actual removal of the floor and the cabinets and countertops was done June 17, 2024. June 20 wrote a check for him for $11,500 . June 20 he texted saying he ordered the countertops June 23. Cabinets were ready to be picked up. June 29 he texted saying the floors would be ready for pick up on Wednesday July 3, received a text asking for 6500 for the rest of the order. July 2 nd I Zelle $6000. July 19 he texted saying cabinets are done did not complete the cabinets there were no k**** July 25, I Zelle $1500. August 2 I texted no response August 5. He texted saying sorry cant talk. August 5 he texted saying project will be done on August 30. August 7, I texted requesting the completion date to give to insurance company. He texted a completion date of September 20. From August 7 to August 23, I got no response from the company. August 23. I received a text from *** stating boarding plane on way home. Call with you tonight on vacation. August ************************************************************** the text he asked for 15 K I texted back saying you said you already purchased the floors on September 3. September 13 he said countertops are being installed on Thursday which would be September 19. September 17, received a Group text message from ***** from royalty water damage. Royalty Water took care of the water damage and referred me to his friend *** from arch restoration construction and he also referred me to ****** from Temporary Housing express. As of today, September 18, 2024 there has been no work done to my home. My refrigerator was unplugged by. Royalty Water per *** . There is a bug infestation, mold coming from the refrigerator. Upstairs, is a mess. Which should have been packed up by royalty Water nonetheless *** from Arch restoration construction stated that *********** made a deal with the up stairs. refrigerator replacement $3500

Arch Restoration Contractors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.