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Business Profile

Hair Salon

Industry Salon Studio Corp.

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    03/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    after years of repairing my hair with the help of salon owner *********************, I hesitantly decided to add extensions for my friends wedding. I was very skeptical and asked many questions to *** including my main concern, "will they be to heavy for my fine hair"? To which I was told they would not. I did quickly observe her extensions, since that is what she wanted to install in my hair. That said, it was more about the color not the thickness of the seam or the hair. After much thought and apparently too many questions, i had them installed 12/6/2022. They were heavy and itchy. After the wedding, when i brought my concerns to *** about the seam being really really thick and uncomfortable as well as NOT what I was made aware it should be like, Her response to my concerns was " you knew what you were getting" and when I brought up another concern, the itchiness, I was ignored. I went to other hair dressers who told me it was to thick for my hair and should've been disassembled. I was told the itchy is my hair pulling from a bad installation job. A few weeks later when they HAD to be removed, Turns out the itchy was my hair being pulled out by the follicles due to poor installation. I lost 1/ my hair that took me 4 years to repair thanks to this. And the worst part is that had my concerns been addressed and she offered to remove them or at least see me to address my concerns 2 weeks prior instead of brushing me off and ignoring me , then there is a chance we could've saved my hair. I was completely distraught and traumatized! This was completely unprofessional and disrespectful and had been a regular client for many years.

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BBB Rating & Accreditation

C+

This business is not BBB Accredited

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Years in Business: 3

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

138 W Bonita Ave #106

San Dimas, CA 91773-3032

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Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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