Complaints

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Our company recently discovered a collection claim against us on our Experian report. We did not receive any order confirmations, invoices, or invoice reminders prior to this notice. Additionally, we found no email communications from Personnel Concepts in our ********** one from our company placed an order for any Personnel Concepts products. When I called to inquire about the invoice that was sent to collections, the representative claimed that one of our employees placed an order and received the invoice via email. However, after thoroughly checking our email records, we found no such communications.During my conversation with the company, I requested a copy of the email containing the invoice to be sent to me. Despite waiting for over a week, I have yet to receive it. I also contacted the collection agency, and they stated that they do not have the invoice on file but would request it and forward it to me. Our accounting department has also reached out to the collection agency to request a copy of the invoice, but we are still waiting to receive ***** a result, there is a collection claim for a small amount negatively affecting our companys credit. I was informed that this collection will remain on file for six years. This claim is for an order we never placed, for which we never received an invoice, and no one has provided any proof that an order was placed by our company.I request that Personnel Concepts reconsider their decision regarding this collection item. It is critical that this fraudulent claim be removed from our companys credit report, as it is based on an unsubstantiated allegation that lacks any verifiable evidence.I am more than willing to provide any additional information or further clarification if needed..

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  This company is unethical, sleazy, unprofessional and a scam. I ordered a labor poster from them after getting mail that it was needed for my small business (only myself working there), then got a call that I didn't need the poster but was required by law to have this other package, after reviewing what they emailed me, I realized I was lied to, emailed them and told them I did not need the product and wpuld not be purchasing, I then get a call a month later from a very rude woman saying I have to pay for it and my email does not count as cancellation. I brought up the 100 satisfaction guarantee on the website and again the fact I was lied to. She told me it doesn't matter and they would just send me to collections. I asked to get a call from someone higher up, she said they would, never got a call. When I would call I couldn't get through to anyone. Then a few months later I get another call from a different lady. This one was very nice and asked if I had proof of my email sent to cancel. I did and sent it to her. She said she would take care of it within a day and get back to me. I don't hear back from her, I give her a few days, email to follow up, nothing, then email again a week later, nothing. I can't get ahold of anyone there and now I just got a bill from collections. How is this even legal?

• Initial Complaint

  08/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This company is a scam. I opened up a business and they sent a letter stating I needed to purchase several posters in order to be in compliance making it seem like they were a government entity. I agreed to pay the original price which was less than $80 however they billed me for a year subscription. I explained to the person i was on the phone with that I was not interested in a subscription service and I want to cancel all together. I never received any posters and they ended up billing me $370 which now they sent to a credit collection agency.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  IN 2023 WE FILLED OUT A PURCHASE FOR AT THE **** IT SAID ***** FOR *** LABOR LAW POSTERS. IT WAS TO MAKE US COMPLIANT FOR THE ***** THATS WHEN I SENT IN CREDIT CARD INFO ON THE MAIL IN SHEET. WEEK LATER WE WERE CHARGED OVER $500! AT THE **** WE LET IT GO AND THOUGHT WE WOULD NEVER, EVER DO BUSINESS AGAIN WITH THEM. MOVE ON TO 2024, MY SUPERVISOR *****, NOT KNOWING WHAT HAPPENED THE **** PRIOR SAID OVER THE ***** THAT THEY COULD SEND IT BUT HE WAS NOT IN CHARGE OF THE BILLING AND WITHELD THE **** THEY WERE GOING TO CHARGE OVER $600 THIS **** WHEN ON THE ***** THEY TOLD HIM A DIFFERENT PRICE. DIFFERENCE IS THIS **** THEY DIDNT HAVE CREDIT CARD INFO. I, *************** HAVE TALKED WITH THEM MANY ****S AND REQUESTED A RETURN LABEL BECAUSE WE WERE NOT GOING TO PAY THEM FOR SOMETHING THAT WE WANTED TO RETURN. THEY SAID THEY CANT ACCPECT A RETURN AND WE HAVE TO PAY. SO **** WENT ON. WE HAVE GOT RID OF THE POSTERS SINCE THEY WERE USELESS AND THEY CANT BE SENT BACK. THEY CALLED TODAY 3/21/24 AND THREATNING US WITH AN LAWYER IF WE DONT PAY. AT THIS POINT IT IS HARASSMENT AND I WISH THEM TO LEAVE US ALONE AND TO NEVER HEAR FFROM THIS SCAM OF A BUSINESS EVER AGAIN.

• Initial Complaint

  01/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I received a letter from this company at the animal shelter I am director at . It was for an employers rights poster and sent in such a way that it is required for a business to have. I bought the $20 poster and was then mailed two separate bills. One for $50 for a digital guide that is bogus and a ky complaince gold subscription package for a whopping $189.00 plus tax and shipping for *****. We have called and told the woman we did not BUY this and do not want it and will send the poster back. She said it was past the return date. She has since called repeatedly every week, sent letters and will not leave us alone. We did not agree to buy all the ************** they are trying to scam us for. We are also tax exempt and this company is taking advantage of businesses . We want to the two bills , ****** and $28.05 to be zeroed out and any credit reports removed against us and never contact us again. We are considering legal action if Personal Concepts does not stop harassing our organization.

• Initial Complaint

  01/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business is trying to scam me and has been harassing the business that I work for. I ordered ONE poster (big mistake) that would cost $20.90 with shipping and tax included on 12/09/2022. When they received the check I received a call from them telling me that I needed to buy the whole bundle in order to be compliant with state laws. I knew this to not be true and stated that I would only like the one poster that I had ordered. I told the representative that I am not and will never be interested in purchasing anything from them in the future and for them to stop all calls immediately. The male salesman continued to press me to order or I could get in trouble from the ***** The posters arrived, and they were not what I thought they would be. The posters arrived 2 days before this business was closed for Christmas - 10 days. When this business reopened I got COVID and was out for another week. I actually forgot about the posters until I received an email from Personal Concepts with a bill for $219.76. I contacted them to send them back. The person that sent the email (**************************** email *************************** refused to take them back. She said **** was past the 7 days. Even when I explained why, she refused to take them back. I asked her to come off of the price - that I would not pay $219.76 for something that was not needed. She refused. I sent 3 emails telling her that yes she could. She refused and said that they would refuse the posters back. The inv #**********. I truly stand by my statement that the posters were misrepresented and **** only wants the 1 poster order that was placed. I hope more people come forward about this company.

  Business response

  02/15/2023

  Thank you for bringing this matter to our attention. We take these matters seriously and have reviewed the customer's account. 

  According to our records, this complaint was resolved by our customer service and billing team on 1/31/2023.  On that date, based on the customer's dispute of the billed amount, we issued credit memo 61760618 to clear the balance due on the account. The balance on the account is now zero. 

  In the customer's complaint, they mentioned they would like to keep the original poster that they ordered.  That poster was included in the shipment received by the customer. They may either keep or discard the other material included in the shipment, as the balance on the account has been cleared. 

  This billing dispute originated from a sales call from one of our representatives, who contacted the customer to offer an upgrade to our best-selling annual compliance service, which includes additional attorney-reviewed posters, online access to exclusive content, automatic updates for all products for one full year, and one year of coverage under our fine reimbursement guarantee.  To be clear, while we believe this annual service is a great value and can help businesses stay compliant for one full year while also addressing other frequently cited laws & regulations, customers are under no obligation to purchase it.  All of our sales representatives are expected to describe our products & services correctly, but we recognize that misunderstandings may occur on sales calls. We will review the sales call with the representative in question as part of our coaching, QA, and disciplinary action process to ensure improvement.  We will also use this complaint as an opportunity to speak with our customer service and billing team regarding waiving our return policy when faced with the extenuating circumstances described by the customer. 

  As requested, Personnel Concepts has submitted all information provided by the complainant, as well as all information on file for the company to be removed from all future mail, phone calls, and email. Please allow 6-8 weeks for mail suppression and 30 days for fax suppression due to campaigns already in process.  If there are any additional addresses or phone numbers associated with the company, please contact Personnel Concepts customer service department at ************** to request the additional information to also be added to suppression.

  We sincerely apologize for the inconvenience this matter has caused the customer, and we hope that the corrective action described above will resolve this matter as requested in the customer's desired settlement. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩