ComplaintsforGalpin Honda

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I am writing to express my serious concerns regarding the safety of my leased Honda, which I obtained in March 2024. Since leasing the vehicle, I have experienced frequent issues with the sensors activating and deactivating unexpectedly. In May 2024, the sensors activated while I was driving, deactivating all safety features and causing the car to swerve. Despite repairs and Honda assuring me this would not reoccur, the problem has persisted.On July 22, 2024, all the sensors activated again, causing the car to stop accelerating on a busy road with my children in the back seat. This dangerous situation has made me feel unsafe driving the vehicle. Although I reported the issue and provided video evidence, the dealership has been unable to diagnose or resolve the problem. I was advised to either pick up the car or leave it with them, but no loaner vehicle was offered. I am extremely concerned about the safety of driving this car, especially with my children, given the recurring issues and Honda's inability to provide a reliable solution. The current situation leaves me paying $685 a month for a car that I cannot safely rely on.I urgently request your assistance in resolving this matter to ensure the safety of my family.I have pictures and videos to support my complaint.

  Business response

  08/08/2024

  At Galpin, we deeply value our customers and are committed to delivering a positive experience. We have thoroughly inspected ************************ vehicle and completed a 60-mile test drive. Unfortunately, we were unable to replicate the concerns she mentioned.

  We requested that she pick up her vehicle and return it to us when the issues reoccur so we could better diagnose the problem. However, ******************** chose not to pick up her vehicle.

  We strive to ensure our customers' satisfaction to the best of our ability; however, we are unable to identify any issues with the vehicle at this time. 

  Customer response

  08/09/2024

   
  Complaint: 22037668
  
  I am rejecting this response because:

  I did not want to pick up the car due to the safety issues. However, the representative who responded failed to properly research this matter because as of last week on Monday, they were able to replicate the issue and have now found that the computer to the transmission was failing. Therefore, this response from Honda is effortless and poorly addressed. As of today, they are still working to repair the car even though they have received the parts needed since Monday of this week. I ask that a competent representative look into this matter and address this in a complete and concise manner, as I will be utilizing all of this to provide to my attorney. 

  
  Sincerely,
  
  *************************************

• Initial Complaint

  01/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Galpin Honda has knowingly reneged on "unwinding" this deal (I will email you their email to do so). I am handicapped, aged and ill, and was lied to about the warranty promised...after having a 3 1/2 yr of h*** with a 2019 Honda Insight touring Lemon Law. They were well aware of the defects of their vehicle they were selling me (known gauging on vehicle etc), and took advantage of me in every way, claiming they would fix the defects. They lied about the warranty that was agreed on, in the contract. I was furious at THAT lie! Then the FIRST day driving the vehicle to pick up my handicapped plaque that was lost at Enterprise Rentals. I called Enterprise in the morning and they found the plaque. I decide to use the 'navigation'...which is WHY I purchased the vehicle to begin with! It was BROKEN...the guys from Enterprise verified that the navigation DID NOT WORK, took some phone video that they verified it WAS BROKEN! Sent to Galpin. Said they would "UNWIND the deal and refund my ENTIRE purchase price! I told them I was being hospitalized...with an absurd abstract date, not caring about my physical health...AND THEN RENEGED ON THAT!!! Emails will be forwarded. They are dirty! Then I received a paper from DMV...THAT THEY DID NOT PUT ON MY INSURANCE!!!! Which is ILLEGAL to let a vehicle leave their lot!!!! THAT'S ILLEGAL!!!! They are dirty and must pay for the distress they have put me through. The Honda service suggestion 'TO CALL' by *********************...had HUNG UP ON ME! It's recorded, as stated!! The whole corporation and THIS dealership in particular are legally corrupt, in EVERY WAY! The only legitimate resolution to their shady dealing, is a COMPLETE UNWINDING (AS PROMISED!) AND now $3000 in damages (yes, you will be getting off lightly Galpin and Honda, by my kindness!) otherwise the cost will be hefty if not abided by!! Your dealership will be fined and closed down, and the damages you and Honda have caused me will be astronomical, if not followed!!! U are thieves!

  Business response

  02/09/2024

  We are dismayed to hear that ******************** is unhappy with her vehicle and experience at Galpin Honda.  We strive to ensure every one of our customers has a wonderful experience.  We take these matters seriously and have reviewed ********************' complaint.  While we do not agree with ********************' version of events and feel that our team went above and beyond to try and resolve her concerns, we still want ******************** to be satisfied with her vehicle.  Unfortunately, Galpin Honda did not receive a timely response from ******************** in December. Her complaints regarding the alleged vehicle defects will need to be escalated to ******** Honda ************* for resolution.  As previously communicated to ********************, she can contact ******** Honda ************* at ************.  The vehicle will need to be brought to a Honda dealer for inspection by a technician to verify the issues ******************** has complained of.

  Customer response

  02/14/2024

   
  Complaint: 21116116
  
  I am rejecting this response because: Galpin was very aware of my answer. I have the emails, text and video. And the number *** gave to contact Honda SERVICE....I WAS HUNG UP ON ME TWICE WHEN i GAVE MY NAME! (Yeah...got that recorded too!!)

  There service seems to be as good as their vehicles. I WOULD NOT TRUST THEIR "SERVICE". I have the videos! THE FIRST DAY :backup camera didn't work once...THE NEVIGATION HAS NEVER WORKED SINCE DAY ONE...and there is a GREAT VIDEO of THE WHOLE ELECTRICAL SYSTEM FREAKING OUT!  AND..ALREADY HAS ONE RECALL! WHICH YOU WOULD KNOW...SINCE IT IS FOR 2023/2024 WITHIN WEEKS!!!!!

  They KNEW my physical condition, they lied right to my face, and insulting saying "well, you STILL UNDER WARRENTY"...REALLY? More than ONE day warranty?

  I do NOT TRUST THEM OR THEIR VEHICLES! Maybe they can read  the email?! Picking some erroneous date out of thin air...and explained that would not be possible. I emailed again...and NO RESPONSE AT ALL!

  I wouldn't TRUST ANYTHING THEY SAY...OR IF 'THEY' WOULD FIND ANYTHING! THEY ARE SLIMY, SLICK AND PLAIN SICKENING THEIVES...AND i HAVE NO INTEREST IN DEALING WITH THEM! i ALREADY KNOW WHAT KIND OF PEOPLE THEY ARE. LOOK AT YOUR YELP RATINGS.

  YOU ARE NOT TRUSTWORTHY IN ANYWAY: UNWIND THIS CAR (AS PROMIISED!!!!!)  DO THE RIGHT THING!!!!! (YOU WOULDN'T DO THAT TO FAMILY....REMEMBER ***??)

  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11/02/2022 went in because our lease was up made a deal on a new car took our things out old car they took the new car in the back to wash and get ready for us run our cerdit and after that they told us they sold the car 2 someone for more money after running my credit sales manger ************** and we can wait 2 weeks for a lesser car i called honda corp and filed a compliant

  Business response

  12/16/2022

  Business Response /* (1000, 8, 2022/11/28) */ We assisted the customer with getting a new vehicle. The customer is satisfied.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Date of "service": 9/26/22 ************* took her vehicle in for a routine service. An oil change. I will preface this note with saying that ************* is not very knowledgeable when it comes to maintenance of her vehicle. As I said before she went in for an oil change. She was made to think that her vehicle needed a "Decarb service" and she felt pressured and was made to feel nervous with the representative who was "assisting" her and made her get the service. When I got home from work ************* was crying and told me she couldn't believe what the rep made her pay for. She did not even understand what it was the service entailed and to be honest neither do I. I did some research and found out that the "service" that was provided would in essence the same thing as buying a $9 bottle*********** and running that through the vehicle gas tank and throughout the car. Shocked at the 270 bill**************************** has been a mechanic for 45 years and when I shared with him what happened he told me to contact ***. That the way she was treated was definitely not the way she should have been. She felt forced to getting this unnecessary service and felt pressured. Imagine how I feel after thinking she went in for a routine $50-$60 service and then walking out paying over $270!!! This is ludicrous. I have contacted the dealer but they just keep bouncing me around from one person to the other. I need to figure out a way to 1 get a refund and 2 stop this business from tying in unnecessary service to people who are not knowledgeable about their vehicle maintenance schedule. There was nothing wrong with the car. Her engine was running fine and the transmission as well. There we no issues with the car and she should not have been forced to pay for service she did not understand or need.

  Business response

  10/13/2022

  Business Response /* (1000, 5, 2022/10/06) */ We contacted the customer and addressed their concerns. Consumer Response /* (2000, 7, 2022/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Galpin Honda reached out to me and provided ************* a refund. That is all we wanted. Thank you ***.

• Initial Complaint

  08/10/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Galpin Honda Service Repair did not rotate or inflate my tires as per service agreement.

  Business response

  09/12/2022

  Business Response /* (1000, 5, 2022/08/25) */ We were not able to identify this customer in our system. We have attempted to contact Mr. ********* to obtain more information but have not been able to reach him. Galpin Honda prides itself on providing top notch customer service and in adherence to applicable laws and safety standards. We strive to make our customers happy to the extent we can, so we are happy to discuss this matter further with Mr. ********* if he would like.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Sunday August 31, 2022 I visited Galpin Honda to purchase a vehicle and was told if I wanted to put a hold on a car that I will need to place an extra $1,500 on the car. This does not go towards the car. This dealer is gouging people out of money and making them think if you don't then you will lose the car. But won't provide paper trail for charges

  Business response

  08/29/2022

  Business Response /* (1000, 5, 2022/08/15) */ Galpin always strives to provide an outstanding sales experience to all our guests. Unfortunately, the vehicle*********** was interested in was not available. We informed the customer that she may wait for a unit to come in, however the vehicle is in high demand and there may be several clients waiting for the same vehicle. We offered the*********** the option to reserve an incoming unit and she declined. Any deposit given to reserve a vehicle would be applied towards the total price. Whether she chooses to wait for a unit to arrive or chooses reserve one we are happy to assist.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I called Galpin Honda on 3/12 and was quoted 28,200 for the Honda i was interested in. I called back to can they said it sold. The sales guy, *****, texted me Thursday 3/17 to say he had what i was looking for and quoted the same price. I went over, did all the paperwork, when everything was done he came back and said the car was over 32K. Four thousand more than he had texted me it was. He quoted me this price on two separate days, several days apart from each other, how could he of not known the real price? He deliberately lied, in writing. My credit took a ding because they had to run it to apply for car loan. How is it legal to do this to people?

  Business response

  11/10/2022

  Business Response /* (4000, 14, 2022/11/10) */ Galpin Honda prides itself on providing top notch customer service and in adherence to applicable laws. We strive to make customers happy to the extent we can, so we are happy to discuss this matter further with ************.

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Monday 1/10/2022 we took our car for regular maintenance. My husband told the guy that we had a loose fender cover and to please let us know if they could fix it and how much it would. They informed us it was done and taking care and they put new screws. The next day on the freeway the liner comes loose and get stuck in the tires. We contacted Galpin didn't hear back for 3 days and only after calling the manager. Manager never called but had a service agent calls us back. They will fix it but at our expensive over $500. They refuse to cover it and no one including regional manager have contacted us after leaving messages. We just want our cat fixed. My husband could have got an accident on the freeway because they lied and said they fixed it. You could literally see the melted liner where it got stuck in to the tires.

  Business response

  02/28/2022

  Galpin Honda takes customer satisfaction seriously and we have reviewed ******************** concerns. We spoke with **************** previously and offered to assist with the repairs and she declined our offer. We strive to make our customers happy to the extent we can, we are happy to discuss this matter further with **************** if she would like to reconsider our offer.

  Customer response

  03/02/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They offered to repair the damages that was caused by their negligence BUT at OUR cost. That is not help. I would like a full reimbursement for what it cost to get our cat repaired. We have since taking it to a different Honda dealership that was absolutely wonderful.

  Business response

  03/14/2022

  **************** brought the car in for service for an oil change, the engine cover and fender liner were already broken and **************** asked us the day of service to re-secure his covers. We did so as a goodwill gesture at no charge to the customer. Unfortunately, it did not work because they were already broken. We offered to waive the labor fees and the customer would be responsible for the parts cost, but **************** declined our offer. We always strive to provide the best possible experience for all our customers. Although **************** was not fully satisfied with her Galpin experience, we have done everything within reason to address her concerns and wish her nothing but the best in the future.

  Business response

  06/28/2022

  Business Response /* (1000, 5, 2022/02/28) */ Galpin Honda takes customer satisfaction seriously and we have reviewed ************ concerns. We spoke with ********** previously and offered to assist with the repairs and she declined our offer. We strive to make our customers happy to the extent we can, we are happy to discuss this matter further with*********** if she would like to reconsider our offer. Consumer Response /* (3000, 7, 2022/03/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) They offered to repair the damages that was caused by their negligence BUT at OUR cost. That is not help. I would like a full reimbursement for what it cost to get our cat repaired. We have since taking it to a different Honda dealership that was absolutely wonderful. Business Response /* (-10, 10, 2022/03/14) */ ********** brought the car in for service for an oil change, the engine cover and fender liner were already broken and*********** asked us the day of service to re-secure his covers. We did so as a goodwill gesture at no charge to the customer. Unfortunately, it did not work because they were already broken. We offered to waive the labor fees and the customer would be responsible for the parts cost, but ********** declined our offer. We always strive to provide the best possible experience for all our customers. Although*********** was not fully satisfied with her Galpin experience, we have done everything within reason to address her concerns and wish her nothing but the best in the future.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩