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Business Profile

New Car Dealers

Galpin Honda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in January via phone in texting I made a deal on a 2024 Honda Accord with Galpin Honda. On February 19, 2025, I went down to sign the papers all the way from ****. They told me they could register a car in **** not a problem they done this before.. they gave me a one day driving permit to drive the car home and seven in three days you will receive all the paperwork to register the vehicle in *****First, they felt to send me anything in three days, then they sent some of the stuff a month later and it wasn't complete, thenthey sent me some paperwork that was in accurate so I couldn't register the vehicle and during this whole time I'm the one who having get in contact with to stay up on it cause they're failing to do anything. Once they finally get the paperwork completed correctly, I was able to register a vehicle in **** a month and a half, almost 2 months after purchasing the vehicleI asked for them to cover my first months payment since I was unable to legally drive the car due to their error/incompetency They just kept leading me on saying this ***** take care of this person. Take care of it did this day nobody has taken care of it. Today ******* 15 two months after I purchased a car not only do they want me to pay for the payment when I couldn't drive the car I've had on it since February 20th. I purchased six cars through them in the last 10 years. The only reason why I went back to them, they were very unprofessional and not back to me and correcting this ASAP and all the managers basically just laughed it off.

    Business Response

    Date: 04/24/2025

    Galpin values its customers tremendously and always strives to provide a positive experience. Our business office promptly submitted all the necessary documentation; however, the ********************************* has continued to request revisions to meet their specific requirements. Each time a change has been requested, weve worked diligently to comply and move the process forward as quickly as possible.

    While we completely understand Mr. ********* frustration, especially considering the time and effort this has taken, we want to emphasize that the delays are not due to any inaction or error on Galpins part. Our team has remained actively engaged throughout, always with Mr. ********* best interests in mind.

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My A/C is not working properly I got a warranty for ***** miles and Honda is not respected my warranty and they want to charge it

    Business Response

    Date: 04/17/2025

    Galpin values its customers tremendously and always strives to provide a positive experience. We have carefully reviewed Ms. ******* concerns regarding the issue with her vehicles air conditioning system. 

    Upon review, we did not find any record of her vehicle being brought to our service department for an A/C-related concern in the past. Additionally, based on our records, the vehicle is no longer covered under the manufacturers warranty, and we do not see an extended warranty associated with her account.

    The document Ms. ****** provided pertains to a maintenance plan, which covers routine, scheduled services for the vehicles upkeep. We would be happy to inspect the vehicle upon authorization of the diagnostic fee. However, unless documentation of an extended warranty is presented, any necessary repairs would be the customers responsibility.

    Were here to assist should the customer decide to move forward. 

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express my serious concerns regarding the safety of my leased Honda, which I obtained in March 2024. Since leasing the vehicle, I have experienced frequent issues with the sensors activating and deactivating unexpectedly. In May 2024, the sensors activated while I was driving, deactivating all safety features and causing the car to swerve. Despite repairs and Honda assuring me this would not reoccur, the problem has persisted.On July 22, 2024, all the sensors activated again, causing the car to stop accelerating on a busy road with my children in the back seat. This dangerous situation has made me feel unsafe driving the vehicle. Although I reported the issue and provided video evidence, the dealership has been unable to diagnose or resolve the problem. I was advised to either pick up the car or leave it with them, but no loaner vehicle was offered. I am extremely concerned about the safety of driving this car, especially with my children, given the recurring issues and Honda's inability to provide a reliable solution. The current situation leaves me paying $685 a month for a car that I cannot safely rely on.I urgently request your assistance in resolving this matter to ensure the safety of my family.I have pictures and videos to support my complaint.

    Business Response

    Date: 08/08/2024

    At Galpin, we deeply value our customers and are committed to delivering a positive experience. We have thoroughly inspected ************************ vehicle and completed a 60-mile test drive. Unfortunately, we were unable to replicate the concerns she mentioned.

    We requested that she pick up her vehicle and return it to us when the issues reoccur so we could better diagnose the problem. However, ******************** chose not to pick up her vehicle.

    We strive to ensure our customers' satisfaction to the best of our ability; however, we are unable to identify any issues with the vehicle at this time. 

    Customer Answer

    Date: 08/09/2024

     
    Complaint: 22037668

    I am rejecting this response because:

    I did not want to pick up the car due to the safety issues. However, the representative who responded failed to properly research this matter because as of last week on Monday, they were able to replicate the issue and have now found that the computer to the transmission was failing. Therefore, this response from Honda is effortless and poorly addressed. As of today, they are still working to repair the car even though they have received the parts needed since Monday of this week. I ask that a competent representative look into this matter and address this in a complete and concise manner, as I will be utilizing all of this to provide to my attorney. 


    Sincerely,

    *************************************

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Galpin Honda has knowingly reneged on "unwinding" this deal (I will email you their email to do so). I am handicapped, aged and ill, and was lied to about the warranty promised...after having a 3 1/2 yr of h*** with a 2019 Honda Insight touring Lemon Law. They were well aware of the defects of their vehicle they were selling me (known gauging on vehicle etc), and took advantage of me in every way, claiming they would fix the defects. They lied about the warranty that was agreed on, in the contract. I was furious at THAT lie! Then the FIRST day driving the vehicle to pick up my handicapped plaque that was lost at Enterprise Rentals. I called Enterprise in the morning and they found the plaque. I decide to use the 'navigation'...which is WHY I purchased the vehicle to begin with! It was BROKEN...the guys from Enterprise verified that the navigation DID NOT WORK, took some phone video that they verified it WAS BROKEN! Sent to Galpin. Said they would "UNWIND the deal and refund my ENTIRE purchase price! I told them I was being hospitalized...with an absurd abstract date, not caring about my physical health...AND THEN RENEGED ON THAT!!! Emails will be forwarded. They are dirty! Then I received a paper from DMV...THAT THEY DID NOT PUT ON MY INSURANCE!!!! Which is ILLEGAL to let a vehicle leave their lot!!!! THAT'S ILLEGAL!!!! They are dirty and must pay for the distress they have put me through. The Honda service suggestion 'TO CALL' by *********************...had HUNG UP ON ME! It's recorded, as stated!! The whole corporation and THIS dealership in particular are legally corrupt, in EVERY WAY! The only legitimate resolution to their shady dealing, is a COMPLETE UNWINDING (AS PROMISED!) AND now $3000 in damages (yes, you will be getting off lightly Galpin and Honda, by my kindness!) otherwise the cost will be hefty if not abided by!! Your dealership will be fined and closed down, and the damages you and Honda have caused me will be astronomical, if not followed!!! U are thieves!

    Business Response

    Date: 02/09/2024

    We are dismayed to hear that ******************** is unhappy with her vehicle and experience at Galpin Honda.  We strive to ensure every one of our customers has a wonderful experience.  We take these matters seriously and have reviewed ********************' complaint.  While we do not agree with ********************' version of events and feel that our team went above and beyond to try and resolve her concerns, we still want ******************** to be satisfied with her vehicle.  Unfortunately, Galpin Honda did not receive a timely response from ******************** in December. Her complaints regarding the alleged vehicle defects will need to be escalated to ******** Honda ************* for resolution.  As previously communicated to ********************, she can contact ******** Honda ************* at ************.  The vehicle will need to be brought to a Honda dealer for inspection by a technician to verify the issues ******************** has complained of.

    Customer Answer

    Date: 02/14/2024

     
    Complaint: 21116116

    I am rejecting this response because: Galpin was very aware of my answer. I have the emails, text and video. And the number *** gave to contact Honda SERVICE....I WAS HUNG UP ON ME TWICE WHEN i GAVE MY NAME! (Yeah...got that recorded too!!)

    There service seems to be as good as their vehicles. I WOULD NOT TRUST THEIR "SERVICE". I have the videos! THE FIRST DAY :backup camera didn't work once...THE NEVIGATION HAS NEVER WORKED SINCE DAY ONE...and there is a GREAT VIDEO of THE WHOLE ELECTRICAL SYSTEM FREAKING OUT!  AND..ALREADY HAS ONE RECALL! WHICH YOU WOULD KNOW...SINCE IT IS FOR 2023/2024 WITHIN WEEKS!!!!!

    They KNEW my physical condition, they lied right to my face, and insulting saying "well, you STILL UNDER WARRENTY"...REALLY? More than ONE day warranty?

    I do NOT TRUST THEM OR THEIR VEHICLES! Maybe they can read  the email?! Picking some erroneous date out of thin air...and explained that would not be possible. I emailed again...and NO RESPONSE AT ALL!

    I wouldn't TRUST ANYTHING THEY SAY...OR IF 'THEY' WOULD FIND ANYTHING! THEY ARE SLIMY, SLICK AND PLAIN SICKENING THEIVES...AND i HAVE NO INTEREST IN DEALING WITH THEM! i ALREADY KNOW WHAT KIND OF PEOPLE THEY ARE. LOOK AT YOUR YELP RATINGS.

    YOU ARE NOT TRUSTWORTHY IN ANYWAY: UNWIND THIS CAR (AS PROMIISED!!!!!)  DO THE RIGHT THING!!!!! (YOU WOULDN'T DO THAT TO FAMILY....REMEMBER ***??)


    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/03/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/02/2022 went in because our lease was up made a deal on a new car took our things out old car they took the new car in the back to wash and get ready for us run our cerdit and after that they told us they sold the car 2 someone for more money after running my credit sales manger ************** and we can wait 2 weeks for a lesser car i called honda corp and filed a compliant

    Business Response

    Date: 12/16/2022

    Business Response /* (1000, 8, 2022/11/28) */ We assisted the customer with getting a new vehicle. The customer is satisfied.

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of "service": 9/26/22 ************* took her vehicle in for a routine service. An oil change. I will preface this note with saying that ************* is not very knowledgeable when it comes to maintenance of her vehicle. As I said before she went in for an oil change. She was made to think that her vehicle needed a "Decarb service" and she felt pressured and was made to feel nervous with the representative who was "assisting" her and made her get the service. When I got home from work ************* was crying and told me she couldn't believe what the rep made her pay for. She did not even understand what it was the service entailed and to be honest neither do I. I did some research and found out that the "service" that was provided would in essence the same thing as buying a $9 bottle*********** and running that through the vehicle gas tank and throughout the car. Shocked at the 270 bill**************************** has been a mechanic for 45 years and when I shared with him what happened he told me to contact ***. That the way she was treated was definitely not the way she should have been. She felt forced to getting this unnecessary service and felt pressured. Imagine how I feel after thinking she went in for a routine $50-$60 service and then walking out paying over $270!!! This is ludicrous. I have contacted the dealer but they just keep bouncing me around from one person to the other. I need to figure out a way to 1 get a refund and 2 stop this business from tying in unnecessary service to people who are not knowledgeable about their vehicle maintenance schedule. There was nothing wrong with the car. Her engine was running fine and the transmission as well. There we no issues with the car and she should not have been forced to pay for service she did not understand or need.

    Business Response

    Date: 10/13/2022

    Business Response /* (1000, 5, 2022/10/06) */ We contacted the customer and addressed their concerns. Consumer Response /* (2000, 7, 2022/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Galpin Honda reached out to me and provided ************* a refund. That is all we wanted. Thank you ***.

  • Initial Complaint

    Date:08/10/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Galpin Honda Service Repair did not rotate or inflate my tires as per service agreement.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 5, 2022/08/25) */ We were not able to identify this customer in our system. We have attempted to contact Mr. ********* to obtain more information but have not been able to reach him. Galpin Honda prides itself on providing top notch customer service and in adherence to applicable laws and safety standards. We strive to make our customers happy to the extent we can, so we are happy to discuss this matter further with Mr. ********* if he would like.

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sunday August 31, 2022 I visited Galpin Honda to purchase a vehicle and was told if I wanted to put a hold on a car that I will need to place an extra $1,500 on the car. This does not go towards the car. This dealer is gouging people out of money and making them think if you don't then you will lose the car. But won't provide paper trail for charges

    Business Response

    Date: 08/29/2022

    Business Response /* (1000, 5, 2022/08/15) */ Galpin always strives to provide an outstanding sales experience to all our guests. Unfortunately, the vehicle*********** was interested in was not available. We informed the customer that she may wait for a unit to come in, however the vehicle is in high demand and there may be several clients waiting for the same vehicle. We offered the*********** the option to reserve an incoming unit and she declined. Any deposit given to reserve a vehicle would be applied towards the total price. Whether she chooses to wait for a unit to arrive or chooses reserve one we are happy to assist.

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