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Business Profile

Used Car Dealers

Rydell Chrysler Dodge Jeep Ram

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/23/25 I LaRqnce ****** and My spoise ***** ********* arrived at Rydell chrysler and spoke with a *** by thr name of ******. We initially took the car in for recalls which are free and the car needed to be charged for thr recall diagnosis. We were tood by ****** that is wouod be no more than 260 dollars and on 02/12/25 we were told thatvit wouod over 800 dollars. I spoke with the technician after being tood by ****** that the tech doesnt make phone calls to the customer that the vehicle needed to be charge to ge the disgnosis which by ase standards that is part of the diagnosis price which is no more than 260 dollars. I am not asking for anything free but i demand that the price that was given be reatored because of the lack of knowledge and communication on the part of the sales *** ****** and thr technician that i spoke with.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date 10/18/2024 car displaying a code p0073. They checked and stated most everything was covered by the dealership, as they needed to do routine maintenance, oil change, etc. then they stated that some wires looked like they were intentionally cut. we asked to halt any services and if they can take any pictures as we may have to go through insurance if someone damaged the car. They stated they would have to fix it and quoted $910.00. we stated we did not have the funds. they said they could not stop and it was already being fixed. we were transferred to the *** who preceded to tell us that they cannot just stop because of the possibility of being sued. We asked that they please stop as there may be need for legal action if the wires were tampered. we asked again for pictures and they refused to halt any repairs and stated that, if we cannot pay they will hold the car and not give it back. inittially we talked to fredererick ************* then argued stating that if we are going to sue, he will stop talking to us (as he was yelling at us). We kept going back and forth that if someone tampered with the car there is a possibility that we may need to go through the insurance which they stated they cannot due anything and we will have to pay and they will continue the work. We went to the dealer, where they stated they already finished all the work but they would only charge us $650.00. I decided to pay and stated we would be filing a complaint because they refused to stop and listen to us. I also asked to see what they did. they stated they did a lot of work that was covered by the dealership but the wires were not. they did not use new parts for anything and just taped up the wires, claiming it took two hours, but the two hours were for all the parts covered and the wires and they charged for all two hours. this whole ordeal only took two hours from the call until they completed there supposed job when we got there.

  • Initial Complaint

    Date:01/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2021 Dodge Ram was at the dealer for over a month for only two simple safety issues back up camera and running bores.

  • Initial Complaint

    Date:08/31/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    See attached document

    Business Response

    Date: 09/12/2022

    I cannot find a complaint or file attached.

    Business Response

    Date: 09/28/2022

    Repurchase does not go through the dealer. The customer will need to contact the manufacture for repurchase. If there is something wrong with the vehicle and is related to manufacture defect, the customer can schedule an appointment at any Dodge dealership for a repair.

    Customer Answer

    Date: 10/04/2022

    (The consumer indicated he/she DID NOT accept the response from the business.)
    The customer has contacted the manufacturer. As the defect is serious, the customer requests a repurchase of the vehicle by the manufacturer.

Rydell Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.

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