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Business Profile

Airport

San Francisco International Airport

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Issue: There are ink leak in the parallel escalator that damaged my jacket. I tried to use water to wash it but it is not washable. Now I have to do dry cleaning or need to buy a new jacket. I contacted the customer service in the ******************** and there are nothing they could do. The jacket cost around $200 when I made the purchase. I would like to airport to compensate for dry cleaning or the cost of the jacket if dry cleaning cant get rid of the ********: 10 November Flight number: UA1082 Booking Confirmation: H8L198

  • Initial Complaint

    Date:06/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************** and shops in the San Francisco airport do not stock clear water..Instead of clear water they offer a beverage called Path - water infused with electrolytes and taste additives.This is dangerous for public health and safety, as these additives may be unsuitable for many people, e.g. potassium listed as one of supplements can cause cardiac arrest, and taste additives can cause allergic reactions and other adverse health conditions.To add insult to the injury, this beverage is offered in aluminium bottles. Aluminium is a neurotoxin - there is an overwhelming amount of research linking aluminium with Alzheimer disease and other diseases.Being unable to buy clear water, passengers may suffer from dehydration during the flight as airlines offer a very limited amount of water.It is also impossible to bring clear water to the airport because of security checks.This is also a violation of anti-trust laws - every single shop etc. stocks product in this category - a clear water substitute - from a single supplier.Please instruct the airport stop making people sick and make them start offering clear water in airport shops.

  • Initial Complaint

    Date:07/23/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Aeromexico lost me and my partner's luggage during my flight from *** to *** on May 20. While in CUN, they urged us to speak with Aeromexico staff in ***. Upon arrival back to *** on May 27, we got in touch with the Aeromexico Duty Manager in ***. Initially, they were very cooperative with us in terms of finding our lost luggage. However, they last updated us about our luggage on May 31 and ever since then they have not responded to our emails. I had requested updates about the lost luggage, and later on an official declaration email from Aeromexico stating my luggage was lost.What I want from them is compensation for my delayed and lost luggage alongside an official declaration email stating the luggage is lost.

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 3,2023 I was flying out of San Francisco airport on **** Airlines at approximately 11:00pm. The *** Security Man, sent my **** Machine ($1,000 machine), Blackview computer tablet ($209.99 ), Apple Iphone 11 charger ($99.95), & Android charge TWICE thru the security Xray scanner checkpoint. I noticed it wasn't in my backpack when I was on the plane flying out. The next day I called & filled out the airport ************ security document online when I was in ***********. I kept calling & got the run-around. I did this while on vacation.When I arrived home, I kept calling to obtain my equipment. I spent 3 trips going back-&-forth to San Francisco Airport which is a 2 hour round trip drive for me. The ************ Personnel found my **** Sleep Machine on my 3rd trip to the airport. I have been calling numerous ************ give me the brush off. I'm attaching a couple documents on my communication with the Lost and ************ their email *********************************** phone # ************. This is the information they gave me after making several ************** to them. Since they can't find my equipment, I have requested reimbursing me for the cost since they lost or stole my equipment. Again I'm getting the run-around. Since San Francisco Airport can't find my equipment or *** stole it, I would like to have them pay me to purchase these items since it was their responsibility to return my equipment to me after going thru their security checkpoint. Blackview tablet $209.99, Apple Iphone 11 $99.95, Android charger $25.00, airport parking $26.00, *****. tax ($28.89 - tax base *****) total $389.83. This doesn't include my gas traveling back & forth to San Francisco Airport, nor my International phone bill.

  • Initial Complaint

    Date:04/30/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were checking in for AC738 on 4/30 at ***. We got unfair treatments from an employee and I was trying to remember his name from his name tag to tell customer service. He said we cannot report him to customer service and then he stared to take pics about both mine and my husbands passports bio pages with his own cellphone. We feel so unsafe for this check in, we turned in our passports for check in because we trust airport, but a staff take photos about our passports during checking in using his own cellphone. I cannot see his name tag and he kept his badge in the backside. I only remember his managers name. I am so disappointed and scared by this experience.

San Francisco International Airport is NOT a BBB Accredited Business.

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