ComplaintsforKikoff Lending LLC

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Without my consent or Knowledge Kikoff loan account was opened on march 2024 due to Kikoff app automatically enables renewal for subscription (its a LOAN) credit report in July 2024 reflected past due late payments on the loan account. Checked app and paid $20 for past due amount if $20 for ***** may June and July 2024. Also I ungraded This unauthorized loan to a higher amount and paid $40 for July payment. When its$20 monthly and charges werent explained. Asked them for a goodwill financial hardship removal if late payments due to having no Knowledge and wa never notified and was told NO. My understanding is that its my right to ask for this and was denied even though I had good reasons. Also Kaylen info is not updated n the credit bureaus. They need to stop running g this business since they overcharge account need to remove that from my credo thank you .

  Business response

  07/16/2024

  Thank you for your note.  We understand your concern regarding the account that auto renewed in March and the changes to the account.  We apologize if any changes in the renewed account were stressful to you.  Regarding that and the late payment requests you have made we also have sent you an internal email through the contact in the complaint that we hope addresses your concerns regarding these aspects of your account that you hold with us. At Kikoff, we are required to report accurate information to the bureaus. If you believe any of the information we reported is inaccurate, we are happy to review the reporting.   If you have any further questions, please contact us via email at ******************************** and we can assist you with respect to your privacy. 
  

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I never opened an account with ******************** and it's been on my credit report since 2021. I keep disputing it but they keep saying it's my account. I just spoke with kikoff and they keep saying I owe $24 I don't owe anything I never used them .

  Business response

  07/16/2024

  
  Thank you for your note. We take claims such as this seriously. In addition to this response we have also sent you an email though the contact in this complaint to address your concern. If you have any questions please feel free to contact us via email at ******************************** and a member of our team would be happy to assist you. Please reference this BBB complaint in your email to us.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After reviewing my credit report. i've discovered a couple of discrepancies in billing that need urgent attention. These inconsistencies highlight a significant failure in the creditor's mangement of my account. it's my right as a consumer to recieve a credit report that is alwys 100% accurate. Also, the unauthorized inquiry was made eithout my authorization an has not benefited me. Therefore, they should not be included in my information.I know this is a violation of the **** and FDCPA so they must

  Business response

  07/13/2024

   

  Thank you for your note. At Kikoff, we are required to report accurate information to the bureaus. If you believe any of the information we reported is inaccurate, we are happy to review the reporting.  We have also sent an email to you throught eh email address within this complaint to more succinctly address your concern. If you have any further questions or concerns please contact us via email at  ******************************** and we can assist you while respecting your privacy. We thank you for reaching our to us and we wish you well.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this account, I do not have a contract with them, they did not provided me with the original contract as I requested.

  Business response

  07/08/2024

  Thank you for your note. At Kikoff, we are required to report accurate information to the bureaus. If you believe any of the information we reported is inaccurate, we are happy to review the reporting. Additionally, we consider your privacy when reviewing your accounts and request you contact our ******************************** if you have any account-specific questions regarding its status or any amounts.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with kikoff lending LLC . I do not have a contract with Kikoff lending llc . They did not provide me with the original contract as i requested

  Business response

  07/12/2024

  Thank you for your note. In response to this complaint, we have provided you with internal correspondence regarding your reporting. Documents have been sent to you that correlate to your request.  Upon review we do not find the request for documents however, so we hope our reply will provide the information that will offer a greater deal of clarity to the situation.  At Kikoff, we are required to report accurate information to the bureaus. If you believe any of the information we reported is inaccurate, we are happy to review the reporting. Terms and conditions are presented at the time of account opening, which outlines the responsibilities of the loan and the monthly payment reporting to the bureaus. We consider your privacy when reviewing your accounts and request you contact our ******************************** if you have any account-specific questions regarding its status or any amounts.

• Initial Complaint

  07/07/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I purchased a package from Kikoff, I was told that if I paid 5 dollars a month for 6 months it would build my credit and at the end of the 6 months i would record my money back. I had the account over a year paid in ************************************************************************************************ After researching i found multiple people who had the same issue. They told me i would never be able to open an account with them again.

  Business response

  07/13/2024

  We have provided you follow up correspondence regarding this inquiry internally, but for clarity, Kikoff's accounts are to support your credit journey. The Ultimate Credit Account provides monthly reports from three bureaus and provides a revolving credit line of $3500 that is specifically linked to the Kikoff Store. The $420 balance is a payment plan with Kikoff that breaks down to $35 a month to help you build payment history that we report to the bureaus. The Kikoff Credit Account does not return the money back at the completion of your payments. This is a revolving credit line so the payments are applied to the balance, reported to the bureaus, and once they are reported, they are not eligible for refund. Also its important to note, this account does not come with a card, and we are required to report accurately. This account is separate from the ********************** account. The ********************** account provides a voucher for any payments made towards this account upon completion or closure. We hope this information is helpful to you and apologize if the account you enrolled in was not the one that you were seeking. If you have any questions please feel free to contact us via email at ******************************** and we would be happy to assist you with any account specific questions so as to respect your privacy.  We wish you well in all your journeys.
  
  

  Customer response

  07/13/2024

   
  Complaint: 21952341
  
  I am rejecting this response because:

  I never used the claimed line of credit because they dont offer anywhere to spend it
  
  Sincerely,
  
  ***********************

  Business response

  07/16/2024

   

  Thank you for your note and we appreciate your feedback.  We understand if our Credit Account was not what you were looking for.  Additionally, the Kikoff Credit Account does not return the money back at the completion of your payments. As this is a revolving credit line, the payments are applied to the balance, reported to the bureaus, and once they are reported, they are not eligible for refund.  This account is separate from the ********************** account. The ********************** account provides a voucher for any payments made towards this account upon completion or closure. If you have further questions about the ********************** account or any other aspects about your accounts, please feel free to contact us via email at ******************************** and we would be happy to assist you.

  Customer response

  07/16/2024

   
  Complaint: 21952341
  
  I am rejecting this response because:
  This company should probably provide that in the initial agreement. They Falsely advertise return of money
  Sincerely,
  
  ***********************

• Initial Complaint

  07/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have opened a savings builder loan in July of last year. I have completed this loan and the company refuses to release my funds to me. I have contacted customer service twice with zero support from the business and they are still withholding my money.

  Business response

  07/15/2024

   

  Thank you for your note.  We understand your desire to have your funds from the ********************** account to be made available upon completion of the loan.  We apologize if the delay of this availability to you has caused you stress. Upon review we see that the communications you held with our support team were accurate as to the status of the account.  We see that the agent that responded gave your accurate information on how to withdraw the funds from the account upon completion of the loan, while also citing caution that the transactions would need to be settled first.  We also see that you were able to successfully withdraw the funds as of July 7, 2024.  We are glad to see this was successful for you.  Should you have any further questions, please feel free to contact us at ******************************** and we would be happy to assist you.  We wish you well in all your journeys. 
  
  

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am not liable for this debt with kikoff lending llc I do not have a contract collection trying to collect and report this information to my credit.Nor have they provided the original contract as requested.

  Business response

  07/15/2024

  Thank you for your note. At Kikoff, we are required to report accurate information to the bureaus. If you believe any of the information we reported is inaccurate, we are happy to review the reporting. Please note, in addition to this response, we have also sent you an email to the email address on file with this complaint. If you have any further questions, please contact us via email at ******************************** and we can assist you with respect to your privacy. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I started an account with Kikoff in October 2023 with a premium account. I paid consistently for eight months until they introduced a new plan, the Ultimate plan. Curious about its benefits, I switched to the Ultimate plan but downgraded 10 days later. Kikoff then reverted my balance to its original state, effectively wiping out $120 in payments. I've called twice but was given the runaround each time. I also pulled emails to Kikoff executives and sent them an email but never received a response. This company appears to be engaging in predatory practices by taking customer funds without resolution. I am more than willing to escalate this matter to the SEC, who would undoubtedly take issue with these practices.I would hope that Kikoff takes the opportunity to make this issue right before I must escalate these issues.

  Business response

  07/06/2024

  
  Thank you for your note.  We understand your concern regarding the changes you made to your account and how the changes have affected the course of the plan that you were previously using.  Upon review, we see that we received communication regarding this issue  and provided you with accurate information regarding the status of the account after these changes were made. As a Credit Account holder, please note that this is a revolving credit line; the payments are applied to the balance, reported to the bureaus, and once they are reported, they are not eligible for refund or transfer.  It is important to note that the payments you had made with the previous plan before you made the changes to the account became a part of the plan's previous status before it was changed.  However they were reported and have contributed to your credit journey.  As you made changes to your subscription plan, it was automatically renewed for another year.  Any amount previously paid towards your plan will not apply to your new plan. Please note, you are never obligated to continue with your accounts. All of our customers have the right to cancel their account(s) with us at anytime with no penalty or fees associated if they no longer want to participate.  If you have any questions please feel free to contact us at ******************************** and we would be happy to answer your questions about any of our products and services.  We hope this is helpful and we wish you well. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Subject: Fraudulent Inquiry Dispute Dear Better Business Bureau,My name is *************************, and I am reaching out to you regarding a concerning issue with KiKoff. I have made multiple attempts to resolve a fraudulent inquiry on my credit report with their company, but unfortunately, I have not been successful in getting it rectified.I have had discussions with two representatives from KiKoff, named **** and *****, regarding this matter. Despite providing them with evidence of identity theft and a reference number from identitytheft.gov, they have been unwilling to remove the inaccurate inquiry from my credit report. This false information is negatively impacting my financial standing and limiting my opportunities.I am seeking assistance in resolving this issue promptly and effectively. Any guidance or intervention from your end would be greatly appreciated in helping me restore the accuracy of my credit report.Thank you for your attention to this matter.Sincerely,*************************

  Business response

  07/06/2024

  Thank you for your note. We take claims such as this seriously. We have replied with an internal email addressed to the email address within this complaint If you have any additional questions please contact ******************************** and a member of our team would be happy to assist you further.  We wish you well in all your journeys.

  Customer response

  07/07/2024

   
  Complaint: 21915333
  
  I am rejecting this response because Subject: Rejection of Response Regarding Account Opening
  
  I am writing to formally reject the response provided by KikOff, stating that it was verified that I was the individual who opened the account in question. I can assure you that this is not the case, as I did not initiate the account opening process. 
  
  On 7/7/2024, I informed ***** that a police report had been filed regarding this matter. For the records of the Better Business Bureau, the Police Report number is **********. The report was taken by Officer ********* badge number 686, in *********** CT 06320.
  
  I urged ***** to reconsider their  stance on this issue and take into account the information provided.
  
  Thank you for your attention to this important issue.
  
  
  Sincerely,
  
  *************************

  Business response

  07/12/2024

  Thank you for your reply.  Upon receipt of this message we have followed up to request that you send us a copy of the police report so that we may review the information and conduct another review on the account.  We appreciate your communications to us regarding the additional evidence  and apologize that we cannot access the report on file and must request a copy.  Once the review has been completed we will contact you with our findings.  Until then, we wish you well. 
  

  Customer response

  07/15/2024

   
  Complaint: 21915333
  
  I am rejecting this response because Subject: Urgent: Pending Resolution of Credit Report Issue
  
  
  
   I am writing to follow up on the ongoing issue regarding the removal of the credit report on my file. As you are aware, a police report was filed in connection to this matter, and it has been assigned a case number along with a police officer's badge.
  
  Despite this, it seems that the credit report has not been removed from my file yet. I want to emphasize the seriousness of this situation and the potential consequences if it is not resolved promptly. If necessary, [I have been advised that this may escalate to a criminal complaint].
  
  I kindly request your immediate attention to this matter to avoid any further complications. Please provide an update on the status of the credit report removal and let me know how we can expedite the process.
  
  Thank you for your prompt action on this matter. I look forward to hearing from you soon.
  
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩