9 Customer Reviews
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Review from Ti S
1 star03/01/2024
Absolute trash of a company. Had my order cancelled so I replaced it. Then I was cancelled again and the driver called me to say and I quote i am too scared of the dark to deliver the order. So its passed 9pm and they close. The next morning I order when they open at 9am. Dont get any info about when the order will arrive. At 12pm I contact customer support and they tell me that there are no drivers available to deliver. So they will take my order without even having someone to deliver it. Horrible customer service. Times are never correct. High likely hood of your Oder being cancelled without any reason. And really high prices for such a bad service. I really dont understand how they stay in business but I wish people would stop using them so they could go under and hopefully something better can be built.Review from Jose H
1 star01/22/2024
Dont order from them they sent me defective products and dont give refunds. They are very difficult to deal with. They dont care about you they deliver late and they charge an arm and a leg. You might as well buy from anywhere else.
Eaze, Inc. Response
01/25/2024
Hello ************ looks like we are in the process of helping you with your inquiry. The latest ask from us to you in the support ticket was to provide the name of the product that stopped working for you, which was sent at 10:02 p.m. PST. If you can kindly reply to our customer support groups, we would truly appreciate it and look forward to resolving this issue for you.Eaze, Inc. Response
03/06/2024
Hello ****. Just wanted to follow-up here to let you know you received a full credit for the item on your account on 01/25/2024 and you replied to the supervisor thanking them and letting us know you were satisfied. Please let us know if there is anything else we can help you with.Review from Maria W
1 star12/18/2023
For a year now eaze third party delivery service has been delivering my meds really late. They advertise 60 min to 90min. Outsourcing delivery service has created a bad delivery experience. Please be more accurate with your delivery service. If you can't provide what you advertise stop telling customers you are reliable. Eaze you ****.Review from kat k
1 star11/01/2022
ease sells dysfunctional vape cartridges and makes no effort to exchange them. they take zero responsibility for their product/servce and do not care for customer.avoidEaze, Inc. Response
11/01/2022
There must be some mistake. Despite it tasking a little longer to respond to your support ticket, we have given you a full credit for the product in question. Please check your email inbox for a reply from our support center.Review from Rina K.
1 star08/10/2022
I have been a customer at ********************** for a long time as i have been fighting cancer. Some of their product isn't working after few uses . one of the items i have ordered was leaking oil as well as the battery stopped working and not charging. i have filed many attempts resolving this issue but after sending videos and pic i was told i need to save original packaging. Wait a min! do i need to save all the packaging just in case their product fails? if eaze can't stand by the product they sell why do we need to pay for the product that does not work?Review from Clarence W
1 star07/25/2022
So I am 200 percent below poverty (who cares). I have been a customer of ********************** for 3 or 4 years (also who cares) I told eaze customer support that I'm 200 percent below poverty and can't afford my vape carts and vape oil that I used to buy and asked if there's a deal or a lower price I can pay than what everyone else that isn't 200 percent below poverty pays. And they said no. I stood up and went to the ****** meetings (access for safe medicine) in ************* to make sure businesses like this are protected but now I ask for help because I'm 200 percent below poverty and all I get is a F....YOU pretty much. All they care about is the money...that's how I feel....I need my medicine and I can't afford it ....what world do I live in.....I can't afford my medicine so what am I to do to get it....commit crimes?Review from Michele W
1 star06/17/2022
My Company was hired to provide weekly cleaning services for this company in ************. The first cleaning was done on 4/23/22. We did provide two other cleanings after this. I asked when we could expect payment and to this date we have not been paid nor will they give us a date when the check will be mailed. They continually apologize for the delay and that is it. We have never had any problems in over 25 years receiving payment from clients. This is a first. How sad as it appears they have some unethical business going on for sure. Stay away from this business. When I asked them if they allow their clients to run a tab for 60 days they said nothing. They want to drag their feet paying their vendors and what seems like many others but they want their money up front for their products. Very sad.Review from Evelyn M
1 star05/12/2022
False advertisement! Received a text saying I had a credit dropped of $200. I was so excited and logged on and to my surprise I had no credit. Reached out was told it was a glitch that was no glitch. Someone sent messages out- from your company with the wrong amount. If so the correct thing to do is to admit fault, apologize and honor your mistake. Instead I got this excuse of a glitch and the same generic answer - we apologize it was glitch that is not good enough!Eaze, Inc. Response
06/18/2022
We made it known immediately that the credit was supposed to be $20.00 and that is what, in the end, was given to those customers who received that text. We sincerely do apologize for the mistake, that said, awarding thousands of people $200 for an honest mistake made by someone on our team is simply impossible for us.Review from Jas A.
1 star02/04/2022
No good. Just went over customer complains and they all say same thing so there are truth problems that this business employees r not taking care of. My Email is Jasander12345 at gmail and any other customers having issues and not being able to contact so called " higher department " of eaze without responding can ***** me and together we can ask for change. It is scandalous if this is one of business in ********** that got PPP loan during pandemic to treat customers bad and ignore being helpful once they get their funds. I am very disappointed and feeling sick not trusting any of it now. Ppp loans will be asked to be given back too when not used right and not treating customers good extra during pandemic that's already causing "pandemic stress " and PPP loans given to businesses to be eazy on customers and helpful, avoiding additional stress and damage. All customers unhappy with some Eaze reps ***** me Jasander12345 at gmail so we can start action together against it like they did it to some of us.Eaze, Inc. Response
02/06/2022
********************************* contacted us to ask why her order was cancelled. We informed her that the cancellation was due to the driver not being able to get a hold of her. She said the order was 3hrs late and asked for a credit. We denied it because the problem stemmed form the customer not being available to accept the order.
Customer Review Rating
1/5stars
Average of 9 Customer Reviews
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