Reviews

Review Details

• Review fromShamree W

  Date: 05/01/2025

  1 star

  Shamree W

  Date: 05/01/2025

  I was able to use my credits once (the first time) and it covered my order up to $15. Now, I cant use the $15 unless I place an order of $20 minimum. I wonder if they are collecting the $5. Last time I was able to place without a minimum. The system is all out of whack and I have to keep leaving and coming back. I dont plan on wasting my time with it anymore. Its not a help, its a headache. Also, the prices are extremely higher than normal.

  Amenify Corporation

  Date: 05/03/2025

  Dear Shamree,Thank you for contacting Amenify and sharing your feedback. Please accept our sincere apologies for the inconvenience you've experienced.We understand your concerns regarding the minimum order requirement and the use of credits. To clarify, for food and grocery deliveries, there is a $20 minimum order amount in place. The maximum credit that can be applied per order is $15. This policy is designed to ensure fairness and consistency across our *********** terms of pricing, we strive to remain highly competitive with major online delivery providers. The listed prices include all applicable charges from the restaurant, helping to provide transparency and avoid unexpected fees at checkout.We truly regret that the ordering process caused disappointment and did not meet your expectations. Your feedback is invaluable.If theres anything further we can do to make this right or if you would like direct assistance placing an order, please dont hesitate to reach out. We appreciate your time and hope to have the opportunity to serve you better in the future. Kind regards, Amenify Concierge Support

  Amenify Corporation

  Date: 05/03/2025

  Dear Shamree,Thank you for contacting Amenify and sharing your feedback. Please accept our sincere apologies for the inconvenience you've experienced.We understand your concerns regarding the minimum order requirement and the use of credits. To clarify, for food and grocery deliveries, there is a $20 minimum order amount in place. The maximum credit that can be applied per order is $15. This policy is designed to ensure fairness and consistency across our *********** terms of pricing, we strive to remain highly competitive with major online delivery providers. The listed prices include all applicable charges from the restaurant, helping to provide transparency and avoid unexpected fees at checkout.We truly regret that the ordering process caused disappointment and did not meet your expectations. Your feedback is invaluable.If theres anything further we can do to make this right or if you would like direct assistance placing an order, please dont hesitate to reach out. We appreciate your time and hope to have the opportunity to serve you better in the future. Kind regards, Amenify Concierge Support

• Review fromLatrice G

  Date: 04/24/2025

  1 star

  Latrice G

  Date: 04/24/2025

  ******** customer service and disregard for customer's time. I booked there services a WEEK in advance and confirmed my address 24 hrs before the appointment. When no one showed up between the scheduled hours I called to get an update and they kept hanging up on me! Next morning I had to call again because not only did anyone not show up but I never got an explanation as to why. First they said "unspecified reasons", then the guy on the phone said they didn't have the address and when they got it, it was too late. Absolute BS! Then when I asked for a refund he tried several times to get me to reschedule, then proceeds to tell me if they cancel its a 5% fee! If I don't get my full refund I will pursue this to a higher level and will not rest until it's settled because I am beyond frustrated at this point! The disrespect!

  Amenify Corporation

  Date: 04/25/2025

  Dear *******, Thank you for contacting Amenify and sharing your feedback.Were sorry to hear about your recent experience and understand how disappointing it must have been not to have your appointment fulfilled as expected.We strive to ensure every appointment runs smoothly, and in this instance, it appears there was an issue with the address details we needed to proceed with the service, which unfortunately delayed our ability to dispatch the service professional on time. Weve shared your feedback with our team to ensure and prevent similar issues in the future. We also want to confirm that your refund has been processed in full, without any cancellation fee applied. You should see the refunded amount reflected in your account within 35 business days.We appreciate your patience and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge Support

  Amenify Corporation

  Date: 04/25/2025

  Dear *******, Thank you for contacting Amenify and sharing your feedback.Were sorry to hear about your recent experience and understand how disappointing it must have been not to have your appointment fulfilled as expected.We strive to ensure every appointment runs smoothly, and in this instance, it appears there was an issue with the address details we needed to proceed with the service, which unfortunately delayed our ability to dispatch the service professional on time. Weve shared your feedback with our team to ensure and prevent similar issues in the future. We also want to confirm that your refund has been processed in full, without any cancellation fee applied. You should see the refunded amount reflected in your account within 35 business days.We appreciate your patience and hope to have the opportunity to serve you better in the future.Kind regards, Amenify Concierge Support

• Review fromFrank P

  Date: 04/18/2025

  1 star

  Frank P

  Date: 04/18/2025

  Extremely horrible service from the pros as well as customer service. A cleaner came to my home and did not complete the cleaning fully due to having to pick up her son as she was late to this Cleaning appointment. She asked me to look over the cleaning, I told her that the shower was still dirty, asked her to redo it, as well as the floor was swept, and there were still dust and dirt particles on the floor that she was going to leave.I removed the rugs for her to complete this sweeping & mopping and asked to place the rugs back for her to vacuum. She said she couldnt because she was already late due to a prior Cleaning and had to pick up her son from school. I reported this issue to customer service as I have in the past as I have had multiple unsatisfactory cleaning with people showing up to the apartment homes with people that are not Screened or told that they will be coming with these people. I have had pros come with three additional members as well as having children in my home with these pros. You reach out to the customer service the live chat hangs up every time the screen is idle. The phone service does not work as it hangs up immediately. They do not do follow *** to emails or do the text backs as they said. And to make matters worse, they didnt let the pro know that you have said the cleaning was unsatisfactory to where they are calling your phone when they have access to the address of your home. There is no privacy and safety concerns with this company. The live staff is completely combative and wants to act like they dont know whats going on. Whenever every conversation is emailed to you after. **** is extremely horrible as a live agent chat and rude and combative. Wants to act like you did not just speak to him when he is the main person that is on the live chat. ******* also never reached back with a text back confirmation. And their cancellation policy is horrible. Do not recommend!

  Amenify Corporation

  Date: 04/22/2025

  Dear *****,Thank you for contacting Amenify and sharing your feedback. Were genuinely sorry to hear about your recent experience and appreciate the opportunity to address your concerns.We understand that the service did not meet your expectations, and we regret the inconvenience this has caused. Our goal is to provide reliable, respectful, and high-quality experiences for all our customers.After reviewing the details of your appointment, including the professionals report, supporting documentation, and follow-up notes, our findings indicate that the service was completed in accordance with the scope of work provided under the selected cleaning. We understand that you requested additional tasks, such as cleaning and repositioning multiple rugs placed on the patio and moving furniture to access certain floor areas. These tasks, while important to you, fall outside of the standard service scope.The cleaner confirmed completing all areas within scope and mentioned that you expressed satisfaction at the end of the appointment. At that time, a promo code was offered, and you were invited to leave a rating, signaling the end of the service.We have also noted your concern that the cleaner left the service incomplete due to personal scheduling needs. However, this appears to be inconsistent with the details we have reviewed, which include photographic evidence that the unit was cleaned in full. Weve also reviewed the concerns regarding follow-up and communication. Additionally, we understand your concern about privacy and safety, and we take reports of direct contact following a service very seriously. We appreciate your time and feedbackit is valuable in helping us grow and improve. If theres anything more we can do or if youd like to continue the conversation, please reach out to us.Kind regards, Amenify Concierge Support

• Review fromStephanie E

  Date: 04/16/2025

  1 star

  Stephanie E

  Date: 04/16/2025

  This is a fraudulent company. The so-called credits can't be used and they've taken money out of my account just for trying. It gives me the same error message every time. I've contacted customer support numerous times, first to figure out why it's not working, then to get my money back that they took that didn't have anything to do with the order. I always get the same runaround - fake apology, promise that it will be taken care of within 24 hours, then nothing happens. Sending emails to their "concierge" gets no response at all.

  Amenify Corporation

  Date: 04/22/2025

  Dear *********,Thank you for contacting Amenify and sharing your feedback. Were truly sorry for the experience you've had and understand how disappointing this situation must have been.Regarding the charges, it was triggered during an order attempt and, due to a system issue, wasnt automatically refunded. As discussed during our recent phone call, our team has manually processed the refund, and the amount has been returned to your original payment method.Additionally, as per your request, your card has already been removed from our system. Weve confirmed this with our billing team to ensure there will be no further charges. While it may still appear temporarily in the app or online, please be assured that it is no longer active.We appreciate your patience and sincerely apologize for the inconvenience this has caused. Please dont hesitate to reach out if theres anything more we can do for youwere here to help

• Review fromCasey B

  Date: 04/01/2025

  1 star

  Casey B

  Date: 04/01/2025

  Max amount of credits allowed per property and can't even use the credits given for signing up with the service because there is a $15 max on credits. The system is 100% designed to collect money and never let people use the credits they are provided. I have $70 in credits that are going to go to waste because you can't use them except on their scam of a cleaning service (which in and of itself is a scam, nobody vets those people and I've seen multiple cases of theft by their "vetted" people)

  Amenify Corporation

  Date: 04/03/2025

  Dear *****,Thank you for contacting Amenify and sharing your feedback We sincerely apologize for any inconvenience caused regarding the use of credits. We strive to provide transparency around our policies, including the maximum amount of credits that can be applied per Food and Grocery order. The $15 limit is in place to ensure fair usage across all customers while maintaining service availability.Regarding the use of complete Amenify credits, they are applicable to select services, including Cleaning, Chores, and Handyman. Our goal is to offer high-quality services, and we take customer feedback seriously. We also conduct background checks and vetting processes for our service providers to ensure reliability and safety. If you have any concerns about a specific experience, we encourage you to share details with us so we can address them appropriately.We truly appreciate your feedback and would be happy to assist in making the best use of your credits. Please feel free to reach out, and well do our best to help.Kind regards, Amenify Concierge Support

• Review fromHalisha A

  Date: 03/31/2025

  1 star

  Halisha A

  Date: 03/31/2025

  I scheduled a cleaning with your company back in January, but unfortunately had to reschedule due to a flu outbreak in my home. Despite notifying your team that I needed to postpone, the cleaners still came and completed the service. I later found out they reported that I had confirmed the appointment, which was not ******* make matters worse, the quality of the cleaning was extremely poor. Dishes were left undone, and my floors were left with visible streaks. I reached out multiple times to express my frustration and dissatisfaction, but all I received in return was the runaround. At no point was I told that a reschedule needed to be done within 24 hoursespecially considering I wasnt even sure at the time when I would be ready for the next service.After all of that, when I finally did try to reschedule and was told the next service would be complimentary as a courtesy, I was then informed that this would no longer be honored. Ive tried to be patient and work with your team, but at this point, I feel Ive been dismissed and told to just accept the loss.I cannot recommend this company based on my experience. Youre better off hiring a private cleaner who actually listens and cares about the quality of their

  Amenify Corporation

  Date: 04/03/2025

  Dear Halisha,Thank you for contacting Amenify and sharing your feedback We sincerely apologize for the inconvenience youve experienced. We appreciate you taking the time to share your feedback and want to address your concerns.Upon reviewing your request, we see that our team had confirmed a willingness to reschedule your appointment and asked you to provide a preferred date. However, as we did not receive a response, the cleaning was not rescheduled. Additionally, we note that you reached out nearly three months later to request a reschedule, which unfortunately was not possible as the original cleaning had already been ************ ensure the best possible resolution for our customers, we encourage any concerns regarding service quality to be reported as soon as possible so we can address them promptly. Since a significant amount of time has passed, we are unable to reschedule the cleaning at this point. However, as a goodwill gesture, wed be happy to provide you with $50 in Amenify credits. Please let us know if youd like to proceed, and we will arrange this for you.We truly appreciate your time and hope to have the opportunity to provide you with a better experience in the future. Please feel free to reach out if you have any further questions or concerns.Kind regards, Amenify Concierge Support

• Review fromKeegan S

  Date: 03/30/2025

  1 star

  Keegan S

  Date: 03/30/2025

  They will not allow you to use your wallet credits then say they expire before your aloud to use them in your community again. I have seen only bad experiences and had bad experiences with them and their customer support who will gaslight you even if your a disabled or senior citizen who's apartment complex for whatever reason decides to work with amenify. This is fraudulent at best and predatory practices to get you to add your debit or credit card on file then charge you more than the actual listed price at any business, add fees, and then trick you to spend your money instead of the wallet credits. Even say your credits expire in a time frame but you can't use them because your community has already used their aloud credits for that timeframe and your not aloud to use them until after they expire... Ya make that make sense. It's literally a scam and they must be getting paid by the community or the *** who subsidizes them. I see no way this is upfront or legal but I'm just a disabled person getting taken advantage of and my credits stolen by amenify and their awful team of swindlers. Not one person I have found has anything positive to say about this company or their experience with them. STAY AWAY AND WARN YOUR COMMUNITY

  Amenify Corporation

  Date: 04/03/2025

  Dear ******,Thank you for contacting Amenify and sharing your feedback. We sincerely apologize for any inconvenience youve experienced. We appreciate your feedback and want to address your concerns transparently.Upon reviewing your account, we see that you attempted to place a food and grocery order with us. Per our policy, food and grocery credits have limited availability per property. When you contacted us, our team provided this information and confirmed that your propertys allocated limit had already been reached and suggested you try again later.Regarding service fees, these are set by the restaurants and stores we partner with. They vary based on several factors, including order type, service area, shopper availability, and local regulatory costs. These fees are always displayed before checkout to ensure transparency.Additionally, for expired credits, our team had offered to reinstate them, but we did not receive a response from you. Were still happy to assist with this if youd like to proceed.We understand how important it is to have a seamless experience, and we regret that this situation has caused inconvenience. If theres anything we can do to help further, please feel free to reach out.Kind regards, Amenify Concierge Support

• Review fromKaylor D

  Date: 03/06/2025

  1 star

  Kaylor D

  Date: 03/06/2025

  Booked through my apartment complex with amenify for a deep clean in which they scheduled. I tried to reach out to the cleaner the day of to get a time range as to when the cleaning was going to be because I wasnt told one, she didnt respond. Then I reached out to the company and they said theyd get back to me in ***** minutes and messaged me over 45 minutes later saying she was at my house. By then I had to leave to get my child. Then I call customer service and ask them to cancel it and refund me because their service was SO bad and he says that hes not cancelling it. Once asking to speak to a supervisor after going back and forth with him for so long he says he is the supervisor conveniently. Then I ask him to speak to someone higher than him and he says continently theres no one above him that I could talk to. As he proceeds to tell me Im wrong because I didnt provide the building name, but yet they told me they spoke to my leasing office AND told me the cleaner was already on site. Then all of the sudden when I ask for a refund then they didnt know where the address was because although the full address was listed, the building name wasnt. Which is optional when booking these services. This whole company is a scam and the fact that you cannot reach a proper customer service is ridiculous. The man argued with me and was very passive aggressive the whole time. 0/10 experience. Dont EVER book them. Im complaining to my leasing office as soon as they reopen.

  Amenify Corporation

  Date: 03/12/2025

  Dear ******,Thank you for sharing your feedback.I sincerely apologize for the experience you encountered with our service. We understand how disappointing it must have been to face challenges with communication, scheduling, and address details. Please be assured that your feedback has been shared with the appropriate teams to help prevent such situations in the ********* I can see the service was completed, I would like to offer you $50 in Amenify wallet credits as a gesture of apology for the inconvenience caused. We genuinely value your experience with us and are committed to improving our processes to better serve you.Please feel free to reach out to us at ************************************ so we can assist you with adding the credits.Kind regards, Amenify Concierge Support

• Review fromRonna C

  Date: 02/08/2025

  1 star
  A fraudulent company that charges highly to customers and to workers they say that they charge less and on top of that deducted 30% of the fake rate, tips included.Don't work with them ever,

• Review fromCynthia A

  Date: 11/24/2024

  1 star

  Cynthia A

  Date: 11/24/2024

  Such a shady company! I have this "service" through my apartment complex, and I ordered food for delivery from a local restaurant a couple of days ago. The delivery guy never showed up with my food. I contacted Amenify via chat and was told they were looking into it. The first response I received from them I was told I was not going to be issued a refund because the delivery company they used did not allow refunds! Somebody please explain to me why and how can Amenify keep my money for service I never received? Absolutely ridiculous! The following interactions with Amenify took place through text, with someone named "*****" telling me it was out of their control but not to worry I'll get a "one time" courtesy refund. I told them what they're doing is fraud and will be reported! I let the property manager where I live know about this as well and she was furious and will be sending information to her corporate boss about this. I got another text, this time from "*****" saying the same robotic like response how they "apologize" for the inconvenience and that a refund has been initiated. All of this should have never gotten to this point in the first place! Horrible service and not ethically professional. It's no surprise they're not BBB Accredited either. *****, ************* so beware if you decide to deal with them!

  Amenify Corporation

  Date: 12/02/2024

  Dear *******,Thank you for sharing your feedback. We understand your frustration and sincerely apologize for the inconvenience this situation has caused.Upon investigating your concern, we can confirm that the Amenify Food team thoroughly reviewed the issue and processed the refund within 24 hours, including the full amount paidboth the Amenify credits and the paid amount. We hope this resolves the matter, and we appreciate your understanding.We strive to provide the best possible service, and we regret that this experience did not meet your expectations. Please dont hesitate to reach out if you have any further questions or concerns.Kind regards,Amenify Concierge Support