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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order # ********* shows delivered today, unable to locate package, appears left at incorrect address or stolen. It was shipped via ***** on 8/24, took an unusually long time to arrive, supposedly, as I can not locate where ***** left it. I reported loss to Levis today, their rep refused to contact *****, advised to wait 24 to 48 hours to locate. I believe ***** should be notified ASAP, their rep refused to do so, this is the responsibility of shipper.Business response
11/19/2021
Hello,
For order 118214553
A full refund was processed back to customer's payment method (Afterpay) on 9/23/21
Thank you,
Rob
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Customer Complaints Summary
91 total complaints in the last 3 years.
36 complaints closed in the last 12 months.