Business ProfileforOdoo

We hired the services of Odoo in *****. This meant hiring an in-country Odoo partner, which cost approx. US$1500. It turned out that the tech person training us was also being trained by Odoo so there was a lot of questions they could not answer. We then had to pay for a yearly subscription to Odoo themselves. We begun to have problems with the system several months back and contacted the local partner but to no avail. We also contacted Odoo, who also did not respond. Odoo begun to reply about 3 weeks ago and we asked for an extension on our contract since we had months were we could not get help. At that time, Odoo found out that the in-country Odoo partner firm in ***** had gone out of business. In the end, Odoo stated that they could not extend our contract, even though the fault was not ours and was their local partner firm and they themselves who never replied to us. For a small business, the investment made on their system has been a very heavy cost to bare.

On behalf of Odoo, we regret to learn about the challenges you faced with the partner you were working with. Although we implement a thorough screening process and maintain high standards for our partner network, unforeseen changes in business operations can occur unexpectedly, as is the case with any company. We understand how unfortunate and disruptive this can be for all parties involved.As per our company policy, Odoo is unable to provide financial compensation or credit for issues related to partners, as they operate independently.Nevertheless, we remain committed to ensuring your success with the Odoo system. If it helps- to support you, we are pleased to offer a discounted rate on our in-house implementation services. Additionally, your account manager will continue to provide assistance. For instance, a representative from your company recently reached out to your account manager and our support department to assist with updating the configuration of your outbound email functionality, and we are actively escalating this matter.We are confident that by focusing on what we can directly manage, we can help you achieve success with your Odoo system moving forward.