ComplaintsforUbisoft Entertainment, Inc.
Additional Complaint Information
Complaints on file state consumers are experiencing issues with their game(s) playability and concerns of accounts getting banned.
BBB advises consumers to carefully read Ubisoft Entertainment, Inc., “Terms of Use”, https://legal.ubi.com/termsofuse/en-US with emphasis on the below topics found in the Ubisoft Entertainment, Inc., "Terms of Use",
1. WHAT ARE THE UBISOFT SERVICES AND HOW CAN I USE THEM?
2. HOW DO I CREATE AN ACCOUNT AND WHAT DO I NEED TO KNOW ABOUT CREATING AN ACCOUNT?
3. WHAT ARE THE RULES OF CONDUCT FOR USING OUR SERVICES?
9. PLEASE NOTE: UBISOFT MAKES NO GUARANTEES OR WARRANTIES ABOUT OUR SERVICES.
13. CAN MY ACCOUNT BE TERMINATED ?
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/19/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I've tried using the support provided but I get the same automated response. I've been falsely banned on rainbow six siege. I recovered my account in 2020 and before that it was hacked and now I have full access to the account and they used my account to cheat I assume? I'm willing to have any person that works at ubisoft to go through my computer and prove my innocents. My email is **************** and my username is Gc-78 please just help me out.Business response
08/27/2021
Hello!
My name is ***** and I am the Escalations Specialist here at Ubisoft Support. We received your email and I wanted to thank you for raising your concerns with us.
Please note the permanent in-game sanction has been applied due to your in-game activity; this is not an error and it cannot be removed. I understand that this is not the outcome you had been hoping for, and I sincerely apologize for any frustration it has caused.
If you have any further questions or concerns, please dont hesitate to ask. I am very happy to address any concerns you may have.
Best Regards,
*****
Ubisoft SupportCustomer response
08/29/2021
Complaint: 15781068
I am rejecting this response because: IT WASNT ME< YOU DONT EVEN DO AN INVESTIGATION. I CANT EVEN TRANSFER MY STUFF FROM THIS ACCOUNT TO MY NEW ACCOUNT.
Sincerely,
****** FinchleyBusiness response
09/02/2021
Hello again,
I understand how frustrating this has been, and I know that this is not the outcome you had been hoping for. I reached out to the team in order to have this ban investigated and I sent you of the decision that I had been informed of that this is not an error and it cannot be removed.
If you have any further questions or concerns, please dont hesitate to ask. I am very happy to address any concerns you may have.
Best Regards,
*****
Ubisoft Support
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Customer Complaints Summary
775 total complaints in the last 3 years.
539 complaints closed in the last 12 months.