We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit and Debt Counseling

Tally

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

Customer Complaints Summary

  • 194 total complaints in the last 3 years.
  • 100 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer of Tally, using their line of credit product. Without notice or consent, Tally increased my interest rate and then sold my credit line to *** when they apparently went out of business. My original revolving credit line was converted to a 60-month installment loan a material change to the terms of my agreement, which I never authorized. I continued making payments to Tally in August and September 2024. However, *** is now claiming they began charging me daily interest starting in August 2024, even though they did not draft any payment until October 24, 2024 and that payment was 100% interest. This appears to be predatory and deceptive. Not only was I not informed of this conversion properly, but I was also charged interest during a time when I was actively making payments to Tally not ***. I believe I am being charged interest on a balance that was either already paid down or being double-counted due to the transfer. Desired Resolution: • A full review of the loan conversion and interest charges from August–October 2024 • A refund or correction for any interest charged improperly or during overlapping payment periods • Clear documentation of the transfer, including my consent to new terms • Restoration of my original credit agreement or release from this predatory installment loan This entire process has been unclear and misleading, and I am seeking transparency and correction of the situation.

  • Initial Complaint

    Date:03/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Tally to pay off a $5,000 debt. with a 7% interest rate. I paid $3,000 to Tally. They went out of business and my loan was taken over by ***. My interest rate jumped too *****. I have paid SSS $921 and they say my balance is $4,256!Should I continue to pay this balance. Feels like I've been ripped off by Tally.Sincerely,***** ******

  • Initial Complaint

    Date:02/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to formally express my dissatisfaction and concern regarding the handling of my loan to pay credit card payments through Tally and the abrupt transfer of my loan to ****************** Technologies (***). This transfer was made without proper notice or explanation, and upon reviewing my account, I was shocked to find that my balance had nearly doubled without justification on SST.This situation is completely unacceptable. At no point was I informed that my loan balance would increase so drastically upon transfer. The lack of transparency and communication has placed me in a financial hardship, as I am not in a position to pay the inflated amount demanded by SST.I demand an immediate and detailed explanation for this balance increase, as well as a resolution to correct what appears to be an unjustified and predatory financial burden. Furthermore, I request an urgent review of my account and potential options to rectify this issue, given my current financial situation.If this matter is not addressed promptly, I will have no choice but to escalate my complaint to the appropriate consumer protection agencies. I expect a timely response and a fair resolution.Sincerely,******* *******

  • Initial Complaint

    Date:01/27/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tally sold my account to a company called ***. This company and Tally sent similar emails that SST would be servicing my account and that the monthly fee was a fixed rate loan for a five year term. Several emails stated that the account that paid ********************** would also be auto debited to pay SST and no action would be needed to set up an autopay/autodraft. I was contacted by *** to set up my account with my bank information even though all communication said this was not needed. I assumed this was legitimate. Now, I have paid four months of this fixed monthly rate, per all emails and monthly notices of payment total needed, yet all payments have been to interest. I called the company twice and finally got an answer and the person had little to no knowledge of amortization and recommended I pay more to see my principal start to decrease. I asked my payoff amount and its more than the loan now. This is so upsetting and I feel I have little recourse. I expected a conversation and instead I had a garbled conversation with a person trying to do math out loud to explain why my principal was not impacted and why there was no statement to show what was paid to interest and principal each month. This is so upsetting because I pay my bills on time every month and see no change. Tally and SST must correct this.

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tally promised to pay my creditors every month in exchange for a single monthly payment to them. Unfortunately even though I have been paying them faithfully every month they decided all of a sudden and with virtually no warning to close their doors. They sold my loan to a non reputable company AND quit paying my cards. Now Im stuck with double payments every month and an extra totally useless loan. Any chance of a class action suit against them?

  • Initial Complaint

    Date:01/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a open credit line while paying down my debt with tally when they shut down their company out of nowhere, leaving me and other users stranded. They sold our lines of credit to an unresponsive and unreliable company SST. They also changed the line of credit to a fixed rate in which we didnt have any say in, and have been automatically charging my account for this. I have not agreed to this automatic payment, or this change in the credit line. It is also impossible to even get to the portal to view the account balance or see whats going on. It honestly feels like a scam and i feel helpless.

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tally promised to pay my creditors every month in exchange for a single monthly payment to them. Unfortunately even though I have been paying them faithfully every month they decided all of a sudden and with virtually no warning to close their doors. They sold my loan to a non reputable company AND quit paying my cards. Now Im stuck with double payments every month and an extra totally useless loan. Any chance of a class action suit against them?

  • Initial Complaint

    Date:11/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Tally with the agreement that they would help lower my interest rate my credit cards. I made payments to Tally and they paid my minimum to my credit card only to find out that they did not pay down my credit card nor got the interest rate lowered. They kept increasing the APR on their credit line and now they have closed without viable options to the consumer. *** took over they saying I now owe them. For what? They didnt uphold their end of the contract we had.

  • Initial Complaint

    Date:11/10/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with Tally to help lower interest rates and combine debt. Paid membership fee and interest rate was climbing. Called customer service and was told that interest rates go up when the *************** increase rates, but I'm still getting a better rate. I paid extra to my account and then this year, received email stating that my account is going to a different servicer and I would be responsible for making any payments to my credit cards that I had with them. I also am making payments to the new loan servicer(SST) and I am receiving emails they want to report me to the credit bearu for late payments which I can prove my payments are a month ahead and on time. I never signed up with *** and ******* though that this should of been handled differently.

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a customer of **********************, and I was making monthly payments to consolidate my debt, however tally change the interest rate a higher interest rate, and close business by claiming bankruptcy, sold the debt to another company that I didnt know about, and now this company is asking for payments higher that what I was paying, a higher inteste rate, plus a added $6.97 daily interest for the team aiming of the lone life. So is you have a long for ****** and are paying for 5 years you will double that.

Tally is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.