We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Card Merchant Services

Square, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Square, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Square, Inc. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 546 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Chelsea S

      Date: 12/04/2024

      They took my money and close my account without telling why or what I done wrong with my account. I tried calling everyone to get my money and now I have to wait 90 days when I didnt want 90 days to sell my stuff. Its just setting in their account.

    • TRACY O

      Date: 12/04/2024

      HORRIBLE!!! I will keep this short I have been with square for about 5 years mainly because I was too scared of change again with being a new small business. The first incident I had with square was them putting a hold on my funds for over 2 weeks with no explanation of why. The second incident they decided to delete my account and had to recreate one which made me loose weeks worth of work inputting all of my inventory all over again with the prices and quantities, plus having to add all of my customers again the ones I only had on ********************** I lost all of their information. Plus messed up my taxes for the end of the year. Do NOT bother calling anyone because no one knows what is going on and will transfer you to five different people before you get the one that will tell you sorry we will contact you via email when we know what is going on with your account! SERIOUSLY. my LAST straw created and invoice for my customer and noticed the invoice would not go through. So we tried to take payment on the reader and that would not go through as well just wanted me to create new payments! So frustrating sitting in front of a customer and can not collect payment after getting transferred to 3 different people to find out they deactivated my account! Didnt notify me they were deactiving my account waited until I was needing to collect payment. Now I sit here and wait days for an email to understand why they deactivated my account because after sitting on the phone for 2 hours they could not explain to me why and has to do further investigating as I can not work or collect payments and at the mercy of this company which shows they do not care at all. STAY AWAY FROM THIS COMPANY!

    • Jennifer F

      Date: 11/27/2024

      Square has terrible customer support. They do not have good security to protect their clients from online fraud. They profit off off of fraudulant transactions. If someone attempts to use an credit card through a square supported site and it is fraudulant, Square charges the same 3% fee as all transactions and will not refund it to the business. They actually make a profit off of their customers from acts of fraud. You will lose money and square will make money if someone targets your business to commit credit card fraud. Use any other processing company besides square

    • Kathleen J

      Date: 11/25/2024

      CUSTOMER BEWARE: DO NOT USE ********************** SAVINGS AT ALL. It seems like a great idea because they take a percentage out and put it in savings and its great... but I just went to take money out and it WOULDN'T ALLOW ME ACCESS TO MY FUNDS! INSANE. On top of it, there is no customer support around it. They just said my request is with the illusive "account team" that conveniently cannot be contacted directly. Don't do it, seriously. I have bills to pay, so this will also hit my reputation as a business owner. Absolutely horrible.

    • Angela S

      Date: 11/22/2024

      I have no idea how this business has an A+ rating from BBB and the fact that they do raises serious questions. How many customers need to have their funds held before there is action? In my experience, the funds were sent using an incorrect routing number and declined by the receiver. I take the majority of the responsibility for this error however I do need to say that I was attempting to correct the routing number and struggled for several days until someone finally told me that I could not use my phone to do it. At any rate, the funds are in the ether at moment and were not credited back to my square account. ********************** refuses to do anything until they have a letter from the branch manager on paper with the bank letter head that includes the bank fax number. This is a strictly online bank so I am not able to produce a letter from a branch manager nor do I have access to their fax number. Does anyone even use fax numbers anymore? Anyway, I have supplied an email that verifies the transfer was declined as well as all of the banks contact information. What does a letter on letter head and a fax number have to do with tracing funds?

    • Carissa B

      Date: 11/22/2024

      Terminated my account after 3 years of using WITHOUT any clarity or confirmation of why. I dont recommend this company for any business or small business. Completely unreliable.

    • Robert V

      Date: 11/22/2024

      Discriminated for being a poorer company and then stole my money when I used once, closed my account and stole my *********************************** out of business. All phase plumbing ** clarkston Washington *****. Check it out see the discrimination and the theft.

    • Annie H

      Date: 11/21/2024

      Terrible. I tried to close my accounts many times and have yet to complete Activation, but they will not let me close them.

    • Nicole M

      Date: 11/20/2024

      Just plain horrible for small business. It would be easier to have a minority woman president in the **, than to get a helpful, non-ignorant customer service representative with **********************. It would be easier to order at Chic-Fil-A on a Sunday than to get a knowledgeable service representative with Square. You would be more likely to find the best authentic Mexican food in the middle of ******, then to find help calling the Square customer service line. If you ever need that final straw of frustration, call Square. they will not disappoint.

    • Avery M

      Date: 11/20/2024

      Never got my $ back from a canceled order from a retailer that uses this company. Shows it canceled and the money was withdrawn from the retailers account. But never deposited back into my account. Zero customer service told me nothing they can *********.

    Square, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.