Business ProfileforS F Fire Credit Union

The incident happened Wednesday April 17 2024.*******, an employee of Member Solutions at SF Fire Credit Union, put a hold on my checking account and removed $1000 from my account.Money was removed from my account without a verbal or written agreement.The week prior ******* and I had a long conversation about my ************* account and was trying to figure out what the best possible solutions would be to get the account in good standing.I remember every detail about the conversation and taking money from my checking account was not one of them.At 8:00 I began to call in regard to my account having been compromised; I didn't receive a phone call back until 2:52pm, from her ******* herself, who pretended to act oblivious about who I was or even why I was calling which was pretty strange.I reminded her of the conversation we had last week on Thursday; she was very dismissive.I explained to her that she stole my money and that is when she said "well I saw there was a deposit from the IRS".The conversation went on and on; and I was so hurt and betrayed that I had to hang up.Also, they put a hold on my Mothers account and then lied and told her they were experiencing a glitch in the system; they drained her savings and put her checking account in the negative.How shady is that!