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ComplaintsforIndiegogo
Additional Complaint Information
BBB’s profile for IndieGoGo was created in February 2011. A review of complaints was completed in May 2024. Complaints on file state concerns of receiving perks and issues with refund request(s).
BBB recommends users to review the Terms of Use with special attention to 4. Backing a Campaign, 14. No Warranty,15. Disclaimer of Liability, and Indiegogo Refund Policy prior to using their services. For additional support options, please visit Help & Support.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased two carbon fiber mountain bikes on Indiegogo.com on April 29, 2022. In May 2023, they announced on Indiegogo that they would be issuing refunds. For the past 13 months, I have reached out to Luup-X and/or Indiegogo trying to get the refund that was promised. No one as ever respond to my emails or 50+ letters I have mailed. I really need help in order to get the refund. Any help you could provide would be appreciated!Attached - posting of refund, proof of purchase (bank screenshot), copy of letter and the 52 names I mailed the letter too (no response from the letter back in September 2023). Thanks again!Initial Complaint
05/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a $27 T1 ATomahawk Professional Digital Tape Measure over a year ago. It was in back order. They finally claimed to have sent it but I never received it. I tried contacted them for my product but communication has stoppedInitial Complaint
05/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Indiegogo is not following their policy of refunding projects that were failed frauds, see my complaint against *********************** who scammed people out of $300,000 and Indiegogo is not helping their customers get their money back nor doing anything about his blatant scam.Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this device (An oral care product by Oenklen) through Indigogo online. I charged it to my Citi credit card. The device came, and I used it one time. Obviously, I expected it to work on a regular basis but this one only worked ONE time filtering the tap water to ozinated water. IE - I certainly expected it to work!!! It came with a notice to use the ** for instructions - but the ** does not work. Attached are screenshots of the ** not working as well. I am frustrated with this and not able to reach this company through any other means. I appreciate your help in helping me return this/get a refund.Initial Complaint
03/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The date of the transaction was August 19th, 2019. The amount paid was $200.00 USD. The company we supposed to have our product delivered January 2020 but has been prolonged due to the pandemic. The nature if the dispute is the company has finally got units for the factory and are selling them to new customers as opposed to those of us that prepaid in advance for their startup. They've been selling the products that we're supposed to receive and are selling them to new customers. We helped start their business and we're supposed to be first to receive, yet the company keeps telling us to wait.They have not tried to resolve the issue. They just keep pushing our shipments back more and more telling us to wait. They've been advertising on ******* as well as pushing their website across different platforms. All we want is what we paid for years ago and not have to be delayed.Initial Complaint
03/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have contacted the campaign owner for the business 3 times in December to get a refund and stop the order , I never received a response . I made the order in August 2023. Did not receive the product I then filed a dispute through the bank and someone emailed immediately about how I have to cancel the dispute in order for them to refund me and cancel . I canceled the dispute and emailed to indiegogo back last week and now they will not respond to me to honor the refundInitial Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
December 28, 2018 - paid $174 to the ****************** Speaker campaign No product was ever delivered, hardware or software.May 14, 2022 - Indiegogo begins refunding SOME but not all campaign contributors. I did not receive a refund, nor any goods or services. I contacted Indiegogo about receiving a refund and was told I "accepted the risk" and they cannot guarantee delivery, which would be acceptable normally but THEY PROVIDED REFUNDS TO SOME BACKERS. This unfair balance of refunds is wrong. If we're all supposed to accept the risk, there's no refunds, if they're providing some, they know they were in the wrong and need to refund everyone equally.Initial Complaint
02/06/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Indiegogo continues to allow fraud and facilitates moving money despite numerous reports from backers not to do so.********************************************************************************************** While the campaign is responsible for fulfilling their promises, it is in Indiegogos Terms of Use:Project Creators are required to fulfill all rewards of their successful fundraising campaigns or refund any Backer whose reward they do not or cannot fulfill.Despite early warnings that the products that the campaign were shipping were materially different and completely off from the campaigns advertisements and promises, Indiegogo allowed the campaign to take all the money. They simply left the campaign under review and have stonewalled all backers. This leaves the people who funded the campaign left in a situation where they can neither achieve restitution from the campaign holders (who blame Indiegogo) or from Indiegogo (who blame the campaign). Indiegogo holds all the administrative power in this situation but do nothing other than slap a banner on the campaign and let it sit in an attempt to dodge responsibility.Initial Complaint
12/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I contributed to ****'s StarryHub project hosted on Indiegogo on June 7th by paying $499 for the StarryHub Perk. While being told the shipment would happen in early Sept (Attachment CzurReplyAboutShipping.pdf), I never received it or any got any update from Czur or Indiegogo.So I filed a dispute with my credit bank Citi on Oct 10th about this transaction. Indiegogo immediately put a hold on my account for the contribution/purchase and advised **** not to ship the perk to me and did not issue refund citing potential chargeback due to the dispute. See attachment indiegogo_deshuang.pdf.Indiegogo responded to *************** inquiry concerning the dispute by MISLEADING ********* that they could not refund because the StarryHub project had ended, which cant be further from the truth as the project was alive when they responded and still is as of today (see attachment IndiegogoStarryHub) and my account still shows hold on potential callback.********* thus "resolved" the dispute not in my favor given incorrect information Indiegogo provided them. The same amount of $499 was charged to my credit card account again as the result of the "resolution" of the dispute.Since the chargeback is no longer there, I contacted Indiegogo with all documents they requested for refund (see attachment "[Indiegogo] Re:Re:..."). They responded (see attachment "[Indiegogo] Re:Re:Re:Re...") by asking me for the same documents that had been provided in attachment "Re: [Indiegogo] Re:Re:..."Indiegogo had used every excuse to mislead the dispute investigator from CitiBank and insisted not to issue a refund or have the project owner to ship me the purchased. They lied to CitiBank concerning the project status and they did not want to refund after I had provided all documents they requested for refund.I don't know if this is their repeated practices to ******* people to contribute money to them for nothing but they need to refund me as I did not receive anything for the contribution.Initial Complaint
12/09/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was scammed by this purchase. They appear like youre purchasing a product that you will receive + even charge shipping. In my case I was shown I purchased a self cleaning litter box for an extremely high dollar amount $449 with shipping $39 and a $90 tip / total $578. The product never arrived. Contacting Support is a struggle. Their phone number is disconnected. Then they email you and act like theyll refund you but then send you in circles not ever refunding you.Its been 76 days. They say you need to reach out to the campaign owner but dont give you info of how to reach out and they say that its CCd on the email. But its not disclosed at all. Im tired of their shenanigans, the purchase was made at the end of September. It is now mid December. I already have a litter box and I tried to dispute it with my credit card and then they said they would refund me if I closed the dispute so I did and now they are still sending me in circles again telling me I have to dispute it with the campaign owner. Which doesnt seam to exist and they dont give you a way to contact. They say they are no longer involved. How convenient! This is a terrible company. I would put a stop to these people and force them to make it clear theyre only fundraising. they dont make it clear that it is a crowd funding only contribution, and as a matter of fact, they make it appear that you are actually purchasing a product that says it will be sent. however, they charge themselves shipping + a tip, so that is very suspicious and wrong! Please help! I had to buy another litter box. I may have to do another dispute with my credit card, because these criminals were willing to refund until I pulled the dispute. This Comapny must be accountable. They wait until the purchase is complete to disclose in a hidden spot that you are backing a crowd funding idea. And hide it so well that you believe you will receive the litter box, As it says on the receipt. But then you never get one.
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Customer Complaints Summary
173 total complaints in the last 3 years.
27 complaints closed in the last 12 months.