ComplaintsforDropbox, Inc.
Additional Complaint Information
Dropbox Inc. came to BBB’s attention in June 2011. A review of complaints was completed in September 2024.
Consumers are encouraged to review the links below for information pertaining to billing, plans and cancellation.
https://help.dropbox.com/plans
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Account associated with email ****************************** was not cancelled on March, 2024 when I quit the firm. I no longer have access to the account and cannot get in touch with anyone on dropbox to cancel the account and provide a refund for charges issued on 7/28/2024 that posted to my credit card the next day, because of their required "automatic payment" that they have on their dropbox policy. I have a free account that has no access to their support system, and the telephone and chatbox do not allow you to talk to a real person to resolve your problem. Only paid accounts to which I no longer have access can contact, so after a month of chasing them down and trying to put online tickets with no response, I have to file a complaint. Dropbox is literally stealing money from my credit card from an account that I no longer have access to, and no way to communicate with the firm to resolve my problem.Initial Complaint
09/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I keep getting recurring charges on a free Dropbox account. I have tried contacting Dropbox support to no avail. Unless you have a business account, there is no way to contact them and no phone, email, or chat support. I cannot "unsubscribe" to a subscsription that doesn't exist. Dropbox is by far the WORST company I've ever dealt with. All I want is my refund and a way to cancel whatever account this fee has been charged to.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dropbox does not have a phone numberInitial Complaint
09/10/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Friday people started sharing with me that my Dropbox account had been hacked and that they were receiving malicious emails from my Dropbox account. There were/are zero phone numbers posted on their website to call and actually talk with a person to resolve such a serious matter. I contacted them through their website on Friday requesting that the account be permanently deleted. They responding asking me to log in to take care of it, which unfortunately I cannot do because it requires a two step authenticator that sends a code to a phone that the hackers have changed it to. So while I cannot log into my account I am emailing back and forth with them from the email address the account is set up in. Since Friday, this is Tuesday) I have received three emails from them stating they need more information from me. Each time, I gave it to them, from the email the account is set up in and yet people are still receiving malicious emails from my Dropbox ********** the very least, they need a phone number to call about these things so they can be shut down immediately. Having a person send one email a day to help you with a problem, and not actually fix the problem, is unacceptable.Initial Complaint
09/10/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
A large group of us have been receiving non stop emails from an email address that purports to be an address that purports to be :Abuse@dropbox. *********** All of us have been asking to be removed-but we get email after email -it has been going on for ******** there any way at of seeing who has responsibility for this??!!Please help! I am at my wits end!!!Initial Complaint
09/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I signed up for their 30 trial. Very difficult to cancel. But I did cancel. They have no customer support phone or email. They did not cancel but upgraded my account and charged my credit card $212. I need my account cancelled by them and refunded the $212. This is a Scam ripoff., PLEASE HELP!Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a free Dropbox account associated with my email address. Beginning on 8/5/24, I have bee charged for subscription of ***** a month. I was also billed for this subscription on 9/4/24. When I log into my account it still says I am under the basic free account. There is no way on the company website to cancel or dispute this subscription under the basic plan. To access their customer service it requires an upgrade. This is terrible practice. These charges are unauthorized and I would like to cancel any and all accounts with the company and obtain a refund.Initial Complaint
09/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
A fraudulent charge was made on my card. It was in *************, I havent traveled out of **** in months and I havent been to ********** for years. It was $199.00. I havent given my pin to anyone I havent let anyone use my card. I want to be refunded I worked hard for this money and I cant even contact the company they wont answer calls with a real person and they dont have an email account that I can find at least Ive tried scouring their website and cant find anything for someone who cant sign into an account that isnt theirs they want you to make an account and it seems very sketchy. Dropbox in *************. PY714JWR4S5N is the charge code. I made a claim with my card company the day of the charge and it was pending and locked till Dropbox approved it I even got a new card and canceled the old one I have tried everything I just want my money back.Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I started a free trial with Dropbox, Inc.. A requirement of that "Free" Trial was giving them a credit card in the event I decided to accept the subscription. It was clearly stated that I could cancel at any time before my trial ended. After which my credit card would be charged. After three days of exploring the platform I decided it did not fit my needs and decided to cancel the free trial. This is not possible to do because nowhere on the platform is there an option to cancel a free trial, There is an option to DELETE ACCOUNT but that would not take me off the hook...after the trial would end they would proceed to charge my credit card. Attached are screenshots ..and there is no button that allows for Cancelling a Trial"Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dropbox deleted data while I was continuing to make monthly payments. I assumed their emails were scams because my account was current and they claimed my teams account was being deleted. I created a teams account with two people to collaborate on a project, however, I still had a lot of data for my business (with just me as the user) in this account that was not shared with a team. They are claiming the account has been disabled and there is no way to retrieve my data.
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Customer Complaints Summary
258 total complaints in the last 3 years.
110 complaints closed in the last 12 months.