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Business Profile

Data Systems Consultants

Twilio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Data Systems Consultants.

Reviews

This profile includes reviews for Twilio's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Twilio has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Twilio

      101 Spear St San Francisco, CA 94105-1559

    • Twilio

      501 Folsom St First Floor San Francisco, CA 94105

    • Twilio

      645 Harrison St 3rd Floor San Francisco, CA 94107

    Customer Review Ratings

    1

    Average of 14 Customer Reviews

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    Review Details

    • JORDAN G

      Date: 01/13/2025

      Reject valid business credentials without explanation. Charged my credit card for services they would not deliver.

    • Geoff M

      Date: 09/29/2024

      This company must have no KYC, due diligence, or compliance processes in place, as they facilitate scammer texts and enable attempts to commit financial crimes.

    • Bill G

      Date: 09/19/2024

      Bill G

      Date: 09/19/2024

      False advertising, misleading gimmicks. They said it costs $0.001 to send a text, but then charge me $1 to send to a test virtual number. No customer service even after you pay, so you can't even find out why it doesn't work. Don't waste your time, try expert texting that was a much better solution.

      Twilio

      Date: 09/20/2024

      Hi ****,We acknowledge your concern and have already started working internally on it to address this and have make another reach out.Thanks,Twilio Support

    • Erica B

      Date: 06/17/2024

      Twilio has been the absolute worst customer service experience I have ever encountered. I would caution anyone trying to work out phones for their small business go ANYWHERE else. Twilio doesn't know what they're doing and will not actually perform the services you pay for. If you try to get help they ignore your ticket then send a email a week later asking if your issue was resolved. Even when I do get an actual response it's a response to a skimmed assumption of what my email was about- and none of the customer service agents will give a competent answer even if they try. This company is akin to a complete scam and I would caution anyone against wasting their time and resources trying to get them to do their jobs.

    • Brandon C

      Date: 06/01/2024

      Twilio's customer service is atrocious! Right now I can't reach anyone for support, and my SMS messages haven't been delivered for months while I'm still being charged. Despite my loyalty and recurring billing, they ignore my support tickets and provide no assistance. It's infuriating that no one is available to speak to directly. This company is a complete scam and a nightmare to deal with. You may have to dispute the charges.

    • Zelena T

      Date: 04/19/2024

      AWFUL. I used to be a Sendgrid customer, and ended up cancelling due to terrible service. I requested that they delete my account and all my personal / company information, and they confirm they have done so - so far, so good. A year later, I start receiving monthly charges from them for a total of approx $400USD on my credit card. WHAT? Here is the problem - because I "no longer have an account", they refuse to give me any service or answer ANY of my communications. I eventually get a refund via directly my credit card. Twilio has been "looking into this" for four months now - and I have no satisfactory answers. Here is my advice: CHANGE all your personal information and give FAKE credentials and credit card BEFORE cancelling your service.

    • Brandon D

      Date: 03/07/2024

      I cant give zero, so 1 has to do... horrible service, horrible customer service, horrible company. i've been trying for WEEKS to get my telephone number to work for a customer of mine, and still cant get it approved by twilio. what should literally take maybe 10 minutes, everyone is that company is incompetent. I can see why they get a 1.08/5 because they are trash.

    • DOUGLAS J

      Date: 10/03/2023

      Horrible company no one to call with support. Haven't been able to send texts for months because they cant verify our website. We have out of country access blocked on our site because we support *** only and they don't understand that. every time a case is submitted a new person gets involved.

    • Jason Z

      Date: 08/04/2023

      Twilio has the worst support I have ever encountered in a company. I have a text service for my photo booth company and we need to simply get verified so I can use my service that I pay for and promise to my customers. The problem is I can't even apply for the verification of my "brand" because a problem on their system. It has been a 3 week long process of which, the first 5 days they never responded! After that they would send one message in the morning but they did not resolve the issue. Basically they just reset it and asked me to try again. They offered to provide a phone call to resolve the issue which I though was great and told me to pick 3 days after August 1st. I picked 3 days (Aug 2, Aug, 3 and Aug 4 all at 1pm) and it has been 7 days since I heard from them and they never acknowledged the dates or times and never even called! I cleared my schedule so I could be available for a call at one of those dates and they stiffed me. If you want phone support prepare to get your pocket book out. $1500 for phone support. Twilio you are a 100% *****************

    • Odey K

      Date: 07/12/2023

      Twilio support is the worst support team i've even seen on my life, they even fight between each other in the email thread of the support ticket! worst company i've seen support/communication wise

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