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Find a Location

AdRoll has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AdRoll

      2300 Harrison St, Fl 2 San Francisco, CA 94110

    Business ProfileforAdRoll

    Digital Advertising

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2300 Harrison St, Fl 2, San Francisco, CA 94110
    BBB File Opened:
    7/19/2017
    Years in Business:
    19
    Business Started:
    10/13/2004
    Number of Employees:
    1
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/22/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I learned of AdRoll through Shopify and looked into what was supposed to be a FREE TRIAL experience. I did encounter what it offered and was led to believe one thing when it was actually another. I even asked questions about this - especially the costs involved - and was given answers that gave me reason to believe I wouldn't be charged more than a certain amount per month. Instead, they're charging way more for something I didn't agree to. If I knew this was going to happen I never would have agreed to anything.They sent screenshots, showing their side of the argument. However, this means nothing to me as what they're showing now and what I was brought to believe by them are two entirely different things. I'm not paying for something I know I didn't agree to. I can't afford it and I won't pay for it. I've already warned my credit card company about them and have been sharing my bad experience with them on every review site I can find. I was scammed, bottom line. And, I'm not the only one. Read around and you'll find I'm not the only one who was led to think one thing, and then reality hit that what we're being sold and what we're receiving are not the same thing.I won't pay a cent because I was brought to believe it was a FREE TRIAL. What's worse was any attempt to cancel on my part was not available - even before these people attempted to rip money from me. I wanted out because even then I learned of the complaints regarding AdRoll. I want nothing to do with such a company. I want them to leave me alone. This includes any further attempt on their part to take money from me. I want them to drop me from their list. I won't want to hear from any of their billing and collection departments anymore. I've been sounding alarms everywhere I go about them and I won't stop until they leave me 100% alone.
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    Customer Reviews

    0 Customer Reviews

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