Reviews

This profile includes reviews for DocuSign, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

DocuSign, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  DocuSign, Inc.

  221 Main St Ste 1000 San Francisco, CA 94105-1925

• 

  DocuSign, Inc.

  111 Sutter St Ste 1000 San Francisco, CA 94104-4545

• 

  DocuSign, Inc.

  999 3rd Ave Seattle, WA 98104-4019

Review Details

• Review fromNoah L

  Date: 04/06/2025

  1 star
  This company has absolutely the WORST customer service I have ever experienced! My paid account was randomly "suspended" with no explanation. When I was finally able to start a "Ticket" for customer service, it took 3 days for a response and the rep had no idea what was going on. Said that he would call me back and never did. I reached out to ***** ******, their CRO thru ********, got a basic response saying she would have her team work in it immediately. I have heard nothing... Here I am 4 days later with overdue real estate documents and no access to my account. Thanks Docusign!!

• Review fromPaulina C

  Date: 11/26/2024

  1 star
  They make it so difficult to get ahold of an agent. Giving you the run around for you to click on multiple links on their website on how to be able to cancel your account. I thought I had cancelled my account, but turns out I somehow had it on 2 emails. I reached out today to get my money back after 6 months of not using it and they told me that they weren't required to provide me any refunds. So disappointed.

• Review fromDeanna B

  Date: 11/06/2024

  1 star
  Business conduct is extremely disappointing for a company built on trust. I loved the product but had ongoing issues with them charging my card without any prior notification. Basically they are thieves once they latch onto your payment information. They force you to enroll in an automated renewal, and even though I hadn't used the service for the prior paid year, they charged my card again for another full year. I had contacted them the year prior and complained about the unannounced and unauthorized charges to my card. They upcharged again without notification. I am disputing through my credit card company. Apparently you are supposed to know you renewal date and contact them prior. Their support people are disappointing and basically worthless. Obviously they have latched onto the stupidity of the American culture. Negative stars.

• Review fromMaria C

  Date: 10/25/2024

  1 star
  Like other reviews, I wanted to cancel my yearly plan and when I called they told me that I could only cancel before the renewal. The day of my renewal is when I tried to cancel and I thought I did it, only to realize that it canceled next year's renewal, and not this years. I called to tell them and they said that because I am a recurring customer they cannot give me a refund and that only new customers can cancel within 30 days for a refund. This is very frustrating because I have no need for Docusign and I cannot even get a partial refund. I have been a customer for a bit over 2 years and this is just so upsetting.

• Review fromSean G

  Date: 10/20/2024

  1 star
  I purchased a 2 seat $600 DocuSign... I was set up for automatic renewal and was billed for another year of $600 2 seat (200 tickets) in September of 2024. I contacted DocuSign asking to cancel the account and get a refund for a prorated amount. I was denied, but then after pleading my case of only needing about 10 sends a year, one of their *************************** said they could refund 1 seat and downgrade me (assuming I'd get downgraded to 1 seat (100 sends). Instead I was refunded for a prorated 1 seat ($292.61) and downgraded to a "Freemium" account which means I have 3 sends a year. DocuSign essentially robbed me of 1 seat. I had 2, I was refunded for 1, and dropped to 0 seats... this doesn't make sense and I need DocuSign to fix this ASAP.

• Review fromMargaret S

  Date: 09/18/2024

  1 star
  I suggest that if you want to cancel your membership, look on the Better Business Bureau and get a phone number. I did that tonight to cancel a membership that my 85 year old mother had accidently signed up for. I did get an email that said the membership was canceled and a refund would be coming. I will wait and check her account to confirm but at least I have an email that I can use stating that it is canceled.

• Review fromAnna A

  Date: 09/16/2024

  1 star
  The docusign website is misleading and fraudlent. I received a document to sign but the site would not let me sign it without purchasing a plan. I had no intention of purchasing a plan. The website wound not verify me at first. I got around that then I was blocked from viewing and signing the document unless I purchased a plan.All of the fees were pre-paid by the sender so there was no reason for me to purchase a plan.I tried to log in again to cancel the plan but the system had not saved the password I created. I tried to reset the password but the system did not send an email with the ******* took an absurd amount of time to get a phone number to call for customer service. The agent informed me that in fact I did not need to purchase a plan to sign the document, It was clear that the agent was well versed in this specific issue indicating a pattern of misleading information on the website.I would give a negative score had this been an option.

• Review fromMichael D

  Date: 08/15/2024

  1 star
  I am a California State Realtor, Docusign kept telling me I needed purchase more signing envelopes and upgrade my plan. After charging me 3 times for a full years subscription. I then received a call from the company saying that they did not realize I was a realtor despite the fact that I gave them my DRE Number. I once again gave them all my information and now I have no access to this acct. ******************** is requesting I pay again if I want to use product.

• Review fromJeffrey F

  Date: 07/22/2024

  1 star
  I called DocuSign today to alert them that a online a company was using there firm name to commit. Credit card fraud . A young lady answered. Her response was "Okay" She did not request any information and only hung up on me after the Okay response. I highly recommend to all people who are dealing with DocuSign either as a company paying for their service or a customer of a company using their service do not use it. I will not use it to sign documents and will terminate any company that works with Docusign because if they do not care about fraud then any company that uses Docusign puts my information at risk.My one star rating is because minus 5 stars is not possible

• Review fromSharon D

  Date: 07/08/2024

  1 star
  I have used Docusign for about 15 years. They were fine until about two years ago when they stopped providing telephone support. I contacted them a few days ago to cancel my subscription. I cannot tell you the number of times in that call I advised that my account was coming up for renewal and I wanted to be certain they did not process the fees for renewal. I was assured repeatedly they heard me loud and clear. I checked the next day to discover that they had of course charged my card for another full year. When I called to seek my refund the service clerk hung up on me and never called back. When I called back again I was told my refund would take about two weeks to process. This is absolute garbage. Quick to take your money and not the least bit happy to provide customers with real live support. I wont be going back. When I need assistance I dont have time to wait for an online resolution. I need live help to expedite service as my clients expect me to be there when they need me. If efficiency in a tech crisis is what you need Docusign should not be the service provider you hire.