ComplaintsforAsknet, Inc

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Initial Complaint
05/13/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
I am 14 I have a cash app and PayPal account and recently PayPal tried to charge me $148.42. witch I didn't have enough money for. I did look at my PayPal and no charges were made so either PayPal tried charging me the money or someone got my card and requested money to be transferred to they're PayPal.
Initial Complaint
06/12/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On June 9th 2023 I was fraudulently charged ******. I did not authorize this charge, I did not purchase anything to be charged and I'm requesting a FULL REFUND. I've attempted to call your company numerous times and have left multiple messages and I'm getting no response. The only resolution is a FULL REFUND of the ****** I was charged.
Business response
06/16/2023
Dear ***************************,

Thank you for contacting our customer service team.

As requested, we have canceled your order with the order number 500050649 and ended the relevant subscription.
There will be no further debits or renewals regarding this subscription.

Based on your payment method the purchase price will be credited within 7 business days.

Please note: If you have online access to your account, you will either be able to see a credit within a few days, or the credit will be listed on your next account statement within 3 to 4 weeks.

In most cases, prompt reimbursement is easy to obtain and covered by our money back guarantee refund policy.

Should you have any further questions, please do not hesitate to contact **.

Kind regards,

Your asknet ************************** Team

********************** Solutions AG

www.asknet-solutions.com
asknet Solutions AG, Vincenz-Prienitz-********************************
Management Board: ******************************* (CEO + Chairman of the Management Board)
Chairman of the ****************** ***************************
Commercial Registry ********: HRB ******
Customer response
06/16/2023
Better Business Bureau:

I would like to know what product I was charged for, as I have no account with you and have NEVER done business with you. I accept the refund but want to know what I was charged for originally. Complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
06/04/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
**************** ** Dollar Mastercard Amount of charge - $48.85 ******** dollars Nothing committed Business Scam?Do not know how to contact asknet to resolve this issue.Transaction date - Saturday, June 3rd, 2023 Thanks for your help in this matter.*********************** *********, ****************, ******
Business response
06/05/2023
Dear ******,

We are reaching out in regards to your BBB complaint. We have located an account however the charge we see on our end is CAD 65,49 with order number *********. We can definitely cancel/refund this charge if you wish. We do not locate the charge in the amount of $48.85 as you have mentioned. Does the charge you are referring to mention asknet on your statement? Please advise by replying to this email.

Should you have any further questions, please do not hesitate to contact **.

Kind regards,

Your asknet ************************** Team

********************** Solutions AG

www.asknet-solutions.com
asknet Solutions AG, Vincenz-Prienitz-Str. 3, ***** *********
Management Board: ******************************* (CEO + Chairman of the Management Board)
Chairman of the ****************** ***************************
Commercial Registry ********: HRB 108713

The information contained in this message is confidential or protected by law. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorized copying of this message or unauthorized distribution of the information contained herein is prohibited.
Initial Complaint
05/30/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchase online of Cyberlink Product Audio Director 360 annual subsrcriton. Product never delivered and no download sent. Unable to obtain contact with Cyberlink and full product charge was ***** charged to my amex account. This is a scan as not able to reach business and no product provided to me.
Business response
06/02/2023
Dear ***************************,

Thank you for contacting our customer service team.

As requested, we have canceled your order with the order number 500034873 and ended the relevant subscription.
There will be no further debits or renewals regarding this subscription.

Based on your payment method the purchase price will be credited within 7 business days.

Please note: If you have online access to your account, you will either be able to see a credit within a few days, or the credit will be listed on your next account statement within 3 to 4 weeks.

In most cases, prompt reimbursement is easy to obtain and covered by our money back guarantee refund policy.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,

Your asknet ************************** Team

********************** Solutions AG

www.asknet-solutions.com
asknet Solutions AG, Vincenz-Prienitz-********************************
Management Board: ******************************* (CEO + Chairman of the Management Board)
Chairman of the ****************** ***************************
Commercial Registry ********: HRB 108713

The information contained in this message is confidential or protected by law. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorized copying of this message or unauthorized distribution of the information contained herein is prohibited.
Initial Complaint
05/24/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The transaction date was 5/23/23. Asknet * Cyberlink Shop debited $74.89 from my checking account and it was not authorized. I do not know this company and did not purchase any item or service from them. The resolution I am seeking is a full refund and cancellation of any further business with them. I would like this resolution completed immediately.
Business response
05/29/2023
Dear ***********************,

Thank you for contacting our customer service team.

As requested, we have canceled your order with the order number ********* and ended the relevant subscription.
There will be no further debits or renewals regarding this subscription.

Based on your payment method the purchase price will be credited within 7 business days.

Please note: If you have online access to your account, you will either be able to see a credit within a few days, or the credit will be listed on your next account statement within 3 to 4 weeks.

In most cases, prompt reimbursement is easy to obtain and covered by our money back guarantee refund policy.

Should you have any further questions, please do not hesitate to contact **.

Kind regards,

Your asknet ************************** Team

********************** Solutions AG

www.asknet-solutions.com
asknet Solutions AG, Vincenz-Prienitz-Str. 3, ***** *********
Initial Complaint
01/06/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The following company fraudulently billed my credit card for $74.36. I have not purchased anything from this company and I want full refund.Company on my credit card statement: ASKNET *CYBERLINK SHOP ************ CA
Business response
01/07/2023
Our records show that this was a renewal of the PowerDirector 365 (Annual Plan 12 months) subscription. This was purchased back in 2019 and has been renewing since then. We can process a refund/cancellation if you wish. Please confirm if you would like us to proceed by replying to this email.

Kind regards,
asknet Customer Service
Customer response
02/08/2023

Complaint: 18697121

I am rejecting this response because: The charge is still showing on my credit report. I want the charge removed and the subscription canceled. Please confirm once this is complete.

Sincerely,

*************************
Business response
02/12/2023
We have gone ahead and asked the customer in our previous email to confirm if they would like us to proceed with a cancellation/refund and the customer did not respond. We have gone ahead and cancelled the order and have processed a refund.

Kind regards,

asknet Customer Service
Initial Complaint
10/20/2022
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Dear Sir/Madam,We are writing to complain about Asknets breach of Resale Agreement and no response to any of our request regarding unpaid payment.In November 2020: we at Didigarty Software selected Asknet as our European and international reseller and signed the Resale Agreement with Asknet.In January 2021: we formally started the business and the shop/cart went live.In April 2022, Asknet unilaterally asked to close the store/cart URL immediately and thereafter withheld two months sales fee without any notification both verbally and in writing. The company deliberately ignored all messages sent from Digiarty Software and gave no response at all. Until June 2022, upon insistent request from Digiarty ********* Asknet provided the Terminate Letter signed by their CEO. Upon the Terminate Letter, the withheld funds will be released to Digiarty within 180 days after termination of the Agreement. That is to say, the funds should have been released in October 2022. However, until today (October 20th), Asknet continued not responding to any inquiries regarding the unpaid payment. Its quite suspicious.Please help us to get Asknet to respond and release the whole unpaid payment as stipulated in the Resale Agreement and Terminate Letter. Thank you very much!(Please don't publish this complaint online. We greatly appreciate that).Digiarty ********* ****
Business response
10/21/2022
Hello,

Our records do not show your complaint as an end customer purchasing issue. We are very sorry to hear about this issue. All financial and corporate agreements are handled directly via our corporate office in *******. We will forward your inquiry to our corporate office on your behalf.

Kindly,

asknet Customer Service

Customer response
10/22/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and I also got the response from Asknet Management finally.
Thank you so much! I appreciate your help greatly!

Sincerely,

Business Digiarty
Initial Complaint
09/09/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On September 9, 2022 I had a charged $137.79 by Asknet Cyberlink. I dont know what this charge is for. I looked back and I was also charged the same amount on the same date in 2021. I have not agreed to any yearly recurring charges and my husband and I would like this charge refunded and the recurring yearly charges to stop please. I tried calling the phone number listed on my bank statement debit, but it is not a working number. My email is ************************** and my husbands email is ******************** Please help me to get this company to stop taking money out of our bank account. Thank you.
Business response
09/09/2022
Dear ***********************,

Thank you for contacting our customer service team.

Our records show that this was a renewal of the Director Suite 365 (Annual Plan 12 months). You originally purchased this back in 2019. Does this ring a bell? We can assist with a cancellation/refund. Please confirm if you would like us to proceed by replying to this email.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,

Your asknet ************************** Team

asknet Solutions AG

www.asknet-solutions.com
asknet Solutions ******************************************************** style="box-sizing: border-box;">***************** ***************************** (CEO), ******************************* (COO)
Chairman of the ****************** ***** Fallen
Chairman of the ***************** *****************************
Commercial Registry ********: HRB 108713

The information contained in this message is confidential or protected by law. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorized copying of this message or unauthorized distribution of the information contained herein is prohibited.
Customer response
09/10/2022

Complaint: 18002416

I am rejecting this response because: in my original complaint I asked for a refund and cancellation. The response I received back was to respond to this email if I wanted to confirm that I want a refund and cancellation. There is no way to confirm this except to reject the response and keep it open until I know that is in fact what is happening. So yes, please refund the money and cancel the subscription. I will accept the response when I know that this message was received and the refund and cancellation are being handled. Please let me know that the refund and cancellation are in progress. Thank you.

Sincerely,

*******************************
Business response
09/14/2022
Dear ***********************,

Thank you for contacting our customer service team.

As requested, we have canceled your order with the order number ********* and ended the relevant subscription.
There will be no further debits or renewals regarding this subscription.

Based on your payment method the purchase price will be credited within 7 business days.

Please note: If you have online access to your account, you will either be able to see a credit within a few days, or the credit will be listed on your next account statement within 3 to 4 weeks.

In most cases, prompt reimbursement is easy to obtain and covered by our money back guarantee refund policy.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,

Your asknet ************************** Team

********************** Solutions
Initial Complaint
06/08/2022
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have had a fraudulent charge on my account. The total was ***** from asknet*cyberlink. The charge was on 06/08/2022. I did not request this transaction and I need a response and a refund immediately. I called the number listed and it was a non working number.
Business response
06/09/2022

Dear *********,

Thank you for contacting our customer service team.

As requested, we have canceled your order with the order number ********* and ended the relevant subscription.

There will be no further debits or renewals regarding this subscription.

Based on your payment method the purchase price will be credited within 7 business days.

Please note: If you have online access to your account, you will either be able to see a credit within a few days, or the credit will be listed on your next account statement within 3 to 4 weeks.

In most cases, prompt reimbursement is easy to obtain and covered by our money back guarantee refund policy.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,

Your asknet ************************** Team

asknet Solutions AG

www.asknet-solutions.com
asknet Solutions ******************************************************** style="box-sizing: border-box;">***************** ***************************** (CEO), ******************************* (COO), Florent Guillomeau (CFO)
Chairman of the ****************** Aston Fallen
Chairman of the ***************** *****************************
Commercial Registry ********: HRB 108713

The information contained in this message is confidential or protected by law. If you are not the intended recipient, please contact the sender and delete this message. Any unauthorized copying of this message or unauthorized distribution of the information contained herein is prohibited.

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Customer response
06/11/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
03/27/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
There is a debit card transaction on my checking account to ASKNET *IOBITSOFT that I did not make. The charge was made on 3/21/22 for $87.15. I tried to dispute the transaction with my bank, but was told to contact the **************. My Son made a purchase from Iobit, but that was a one time purchase over two years ago. This is why I cannot pursue fraud and have to contact the **************. I have tried calling the two numbers given but only get busy signal on one and disconnected on the other.
Business response
03/27/2022
Hello ***,
We apologize for the inconvenience you have experienced and are happy to assist you. In order to locate the charge more efficiently please provide us with the registered first and last name on the original IObit order or the registered email address as we are not locating an account with the first and last name of ******************* and email address ******************* We will contact you by phone if we do not reach you by email. We apologize again for the inconvenience.
Kind regards,
asknet Customer Service
Customer response
03/29/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************

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