ComplaintsforSpring

• Initial Complaint

  08/07/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered boots and keep getting different emails. First theyre in route then they were delayed, then they were re-shipped. Then they alleged it was delivered, but nothing has been received. I emailed questioning this and was offered a Re-order of the package at this time I would like a refund and not the runaround

  Business response

  08/08/2024

  Hi ********, 

  Thank you for reaching out and I deeply apologize for any hassle this may have caused. I was not able to locate an order with your email provided. There could be a chance you purchased from another company. Could you please confirm the company that the charge was taken from? Our charges will show taken from Amaze. 

  If the charge shows taken from Amaze I can still look up your order through our financial records, though! Ill just need a bit of info:
  1. The last 4 digits of the card you used to place the order
  2. The expiration date on your card
  3. The type of card used (MC, ***** etc)
  4. The exact amount you were charged
  5. The date the transaction was posted in your bank account
  6. The full name associated with your card
  
  I appreciate your patience and understanding. I look forward to resolving this for you soon! 

  Sincerely, 
  Sierra
  
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased these shirts on June 15th , They were $65.27 altogether. They have not been shipped or moved status at all. I requested a refund and was refused because of a pre sale that was not advertised. I was also refused to speak to a supervisor. I sent all documentation. They also said they can not give me a new estimated arrival.

  Business response

  07/24/2024

  Hi *******, 

  Thank you for reaching out and I truly apologize for any trouble this may have caused. Since these items are pre-order items we are not able to cancel these. However, I have gone ahead and issued a refund of 20% on each order for the inconvenience. 

  You can expect these refunds to return to your original form of payment within three to five business days. You should also receive a tracking update via email once these orders have been shipped. 

  Please do not hesitate to let us know if you have any other questions or concerns in the meantime. 

  Sincerely, 

  Sierra 

  Customer response

  07/24/2024

   
  Complaint: 22037735
  
  I am rejecting this response because: I was told that no one can tell me what the new estimated time of arrival will be when chatting with a previous agent. I would like a full refund, as if you can give 20%, you can absolutely give 100% because this mistake is not on my end and this item has not been shipped and was ordered in early June. Pre-sale or not, your company is at fault. I was patient and still received nothing I would like a refund on my order that has not shipped since June 15th and may not ship anytime soon. 
  
  Sincerely,
  
  ***************************

  Business response

  07/26/2024

  Hi *******, 

  Thank you for your response. Again, I truly apologize for any trouble this delay may have caused. We are unable to cancel and fully refund these orders at this time. These pre-order items are estimated to ship within a week or so. You should receive a tracking update via email once these have shipped. 

  Please let us know if.you have any other questions or concerns in the meantime. 

  Sincerely, 

  Sierra 

  Customer response

  07/26/2024

   
  Complaint: 22037735
  
  I am rejecting this response because: if they do not ship in a week as you say will my items be refunded? Because this is an issue on the businesses end not mine. 
  
  Sincerely,
  
  ***************************

  Business response

  07/29/2024

  Hi *******, 

  Thank you for your response and I completely understand your concerns. The only way we are able to fully refund a pre-order is if this is damaged or lost in transit. I am in contact with our production team for more update regarding this pre-order listing. 

  We appreciate your patience and understanding. Please let us know if you have any further questions or concerns. 

  Sincerely, 

  Sierra 

  Customer response

  07/29/2024

   
  Complaint: 22037735
  
  I am rejecting this response because: I just want my full refund. It's obviously lost in the factory or something. This is very terrible customer service. It's about to be August and I order these items June 15th at some point the exception will need to be made to refund the rest of my money. The is insane. First it's pre sale now it's pre order I don't understand I just want my refund and don't ever want you to ship me anything. I'm being refused a manager and everything. This is a scam
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The 28 shirts I received were all incorrectly printed. The print area was only an inch below the collar on every shirt in 5 separate orders. I'm unable to use any shirt to sell or promote. The business opportunity I had to and make an impression on a huge audience has since passed as it is an annual event and I'm relocating soon. They refused to reprint them all and only offered store credit as additional option after I demanded that they refund the purchase.I wasn't expecting a perfect print but the finished print was absurd! One of the orders of the same print had a variation of print placement and shade of color. I'm highly upset that they were so desperate to keep the money I spent for a useless product.I'll be using other print-on-demand companies and will advise others about Teespring's unethical business practices.

  Business response

  07/01/2024

  Hi Dashar, 

  Thank you for reaching out and providing those photo's. I truly apologize for any trouble this may have caused. Upon review and escalation of these orders I would be happy to offer a reprint on the following orders: 

  f4230431dcf43fb1

  afdf9044db003cf4

  c30480a7a65224bf

  d0fb0639dbf3692f

  For order 9492c9b756d2445f, upon review of the photo's we have received the placement was 2-3 inches below the neck seam. If reprinted these would appear the same. I would be happy to offer a reprint on the other orders for the placement. For order 9492c9b756d2445f if you are not happy with the placement you are welcome to return these items for a refund. 

  If you are not interested in the replacement orders I can offer a refund for these instead and a return would not be needed. Please let me know how you would like to proceed. I appreciate your patience and understanding. I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

  Customer response

  07/02/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me under one condition. With every order in question having a significant discrepancy, I'm requesting a full refund of all 5 orders: f4230431dcf43fb1a, fdf9044db003cf4c, 30480a7a65224bfd, 0fb0639dbf3692f9, 492c9b756d2445f

  Order Number: 9492c9b756d2445f was an issue in regard to the color inconsistencies of the print finishes. Some shirts had dull black finishes with white strokes along the edges of the print, while other prints had rich colors without the white residual fill.

  Sincerely,

  *****************************

• Initial Complaint

  04/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Spring has been providing mediocre products and service in my over two years selling merchandise on their site, and I've put up with all of it but closed my storefront today because they have not paid out the profits from my sales and aren't handling the issue despite multiple requests to their customer service team, dating back to 4/3/24. I requested the profits using their process before their March deadline of 3/21/24, and was told I would receive the funds "by the end of the month" in a standard response email (appended to this complaint). I have received nothing at all, nor any communication explaining why. From my first request, they have continually told me they are looking into it and cannot give me a timeframe by which this will be resolved (their responses are appended to this complaint). This behavior is not new, as they rarely handle issues without several requests, but not paying me funds I am owed by their own deadline as stated is unacceptable, and not handling it after multiple complaints is even more unacceptable.

  Business response

  04/11/2024

  Hi ********, 

  Thank you for reaching out and bringing this to our attention. We truly apologize for any inconvenience this may have caused. I am happy to confirm these payouts have been processed. You should have received these funds back to your account. 

  Please do not hesitate to reach out should you have any other questions or concerns in the meantime. 

  Sincerely, 

  Sierra 

  Customer response

  04/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and while I accept this as resolution for this particular issue, I do want to state for the record that the ONLY reason I received my payment is because I submitted a public complaint. I'd been requesting my payout for 8 days AFTER their own specified deadline prior to this. Unfortunately, there was no resolution from the business in question other than useless platitudes and promises they were looking into it - which, if you read even the next complaint on this site, is a consistent pattern of behavior. Further, I have since requested to close my store because I am no longer doing business with a crooked company, and despite their commitment to have a representative follow up with me about this within one business day, there has been complete radio silence for three days. My store remains undealt with.

  This business has no integrity, and should be examined for devious business practices. Useless platitudes and only providing payment when called out publicly aren't acceptable responses to business issues.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  02/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I set up an e-store with Spring to sell an e-book in exchange for donations to non-profit organisations. When it became clear that Spring was not sending the e-book to many people, I pulled the e-store and moved to another platform. Since then, Spring has not transferred to me any of the profits that I made via the e-store. I requested the profits before their January deadline, and was told I would receive the funds by the 31st of January ****. I have received nothing at all. When I reached out to them via email, they have continually told me they are looking into it and cannot give me a timeframe by which this will be resolved. I am waiting on $3818.48 USD in profits - they have made a massive commission off my sales, but have not given me anything I am owed. I am lodging a complaint in order that they transfer me the full sum owed, immediately.

  Business response

  02/08/2024

  Hi Vida, 

  Thank you for reaching out and I truly apologize for any trouble this may have caused. Should any issues arise with the payout process we kindly recommend reaching out to our ****************** team as they would have a better insight in this. 

  They can be reached via email at ******************* please be sure to include your account information for faster assistance. We appreciate your patience and understanding. We hope to hear from you soon. 

  Sincerely, 

  Sierra 

• Initial Complaint

  01/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 12/1/23, I purchased a sweatshirt from ********************** I received it on or before 12/19/23, and observed that the print on the sweatshirt had been badly printed. It looked like it had been double-printed in one place and fuzzy in another place. I sent the company a request for a refund. The next day, I received a message from the company stating that they had received my message and would contact me as soon as we receive any confirmation. I followed up with them on 12/26/23, three business days later. They responded the same day and said, Please allow a couple of business days for this to be completed. On 12/29/23, they said You have the option to keep or donate the item from the original order; there's no need to return it. A full refund is an option as well. I immediately replied and said Id like a full refund. By 1/14/24, they still hadnt given me a full refund, so I sent them a message requesting it. By 1/16/24, they had neither responded to my message nor given me a refund. At the time of this writing, 1/26/24, over a month from my original request for a refund due to their shoddy merchandise, I still havent received a refund. This lack of response is completely unprofessional. Ive been swindled out of over 40 dollars and have been totally inconvenienced for having to persistently ask for my money back.

  Business response

  01/29/2024

  Hi ******, 

  Thank you for reaching out and I truly apologize for any hassle this may have been. I was unable to locate an order associated with the email and name provided. I would be more than happy to review the order and ensure the refund gets processed. Could you please verify the order number or email address that was used to place the order? 

  I appreciate your patience and understanding. I look forward to resolving this for you soon. 

  Sincerely, 

  Sierra 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed an order for a hoodie/sweatshirt on or around 12/14/23. It was a Christmas gift and I knew there was a chance I would get it after Christmas which was fine. After placing my order and paying I never received a confirmation email but didnt think anything about it because the charge was processed through my bank. I never received my order and reached out to Springs support service on 1/20/24. I received an email requesting that I confirm my info - name and email. I sent my info and a screenshot of my online banking app showing the charge. After not hearing anything back I followed up and my email bounced back immediately. I opened a new support ticket thinking something went wrong and went through the exact process. My emails again bounced back as a response from Spring. I know things happen and so I wasnt upset until I was (I assume) blocked instead of them trying to remedy the situation.

  Business response

  01/24/2024

  Hi *****, 

  Thank you for reaching out and providing that screenshot. I apologize for the inconvenience, but I'm not seeing anything in our system associated with your name or e-mail address. I can still look up your order through our financial records, though! Ill just need a bit of info from the transaction:

  
  1. The email address associated with your Paypal account
  2. The full name associated with your account
  3. The transaction ID provided by Paypal
  4. The exact amount you were charged
  5. The date the transaction was posted in your Paypal account
  

  Thank you for your patience and I look forward to assisting you further.
  

  Sincerely, 

  Sierra 
  
  

  Customer response

  01/25/2024

   
  Complaint: 21190352
  
  I am rejecting this response because: I responded to the email I received from Spring (which was a little different - asking me to verify my debit card vs here they asked me to verify my PayPal?) and again, my email response confirming my debit card used in the transaction bounced back (again).
  
  Sincerely,
  
  ***************************

  Business response

  02/12/2024

  Hi *****, 

  Thank you for your response and I truly apologize for any trouble this may have caused. I was not able to locate your order with the information provided, Could you please provide a the order number or email address used to place this order? 

  I appreciate your patience and understanding, I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

  Customer response

  02/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On December 25th, 2023 I placed an online order totalling $49.57 with guaranteed delivery by January 8th, ****. On the 10th of January I reached out since my order never left production, and recieved a shipping refund but was informed they could not help me despite the delays but I could cancel it at any time. I requested my order be prioritized and shipped promptly, but was again given a generic response and that they could not help me. In several placed on their site they continue to display "guaranteed delivery dates," meanwhile are gatekeeping me and not shipping my order. I am looking to have my order reprocessed, and sent out since I do still want the item I ordered.

  Business response

  01/23/2024

  Hi ******, 

  Thank you for reaching out and I apologize for any trouble this delay may have caused. Upon reviewing your order it shows this is delayed due to a tech issue that has occured. No worries though, our team is actively looking into the issue and this should be resolved as soon as possible. 

  Please let me know if you are no longer interested in waiting for this order and I can escalate this to be canceled instead and process a refund for you. I appreciate your patience and understanding. 

  I look forward to resolving this for you soon. 

  Sincerely, 

  Sierra 

  Customer response

  01/23/2024

   
  Complaint: 21179804
  
  I am rejecting this response because: This is not a solution to the issue. How will you proceed with fixing this issue? Informing me of a tech issue is not a solution. I still have no idea when I will recieve my order, or when this tech issue will be resolved. 
  
  Sincerely,
  
  *************************

  Business response

  02/12/2024

  Hi Jordan, 

  Thank you for your response. Upon review of your order it shows 01HJHVT46E8W9K94AKQ97HTAKAaaf2 was canceled and reprinted as order cc7525d5cba95bff. I have resent the confirmation email to you. The new estimated delivery date is Fri, Feb 23, 2024. 

  You should receive a tracking update via email once this has shipped. Please let me know if you have any other questions or concerns in the meantime. I look forward to hearing from you soon.

  Sincerely, 

  Sierra 

• Initial Complaint

  01/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a sweater on Nov. 24/23 as a Christmas gift for someone. Estimated arrival was Dec. 12-15/23. The amount paid was $68.42. Order number:310892a3060e5c3d I tracked the order on the link and it says its been out for shipping for weeks. I emailed customer support which sent a return message that someone would contact me within two business days. I havent heard anything at all and Im now thinking I got ripped off.

  Business response

  01/12/2024

  Hi ******, 

  Thank you for reaching out and I'm sorry to hear you have not received your order yet. No worries though, I would be happy to offer a free replacement order. To proceed with the replacement order could you please verify the following address: 

  973 *************************************
  ********, ** K7P 2M3
  ******

  If you are not interested in the replacement order I can offer a store credit for another item from the same creator or I can issue a refund instead. Please let me know how you would like to proceed.

  I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

  Customer response

  01/12/2024

  Better Business,

  they have offered to resend me my original order, which is all I wanted in the first place. I accept that and hope I receive it this time. If I dont receive it again I guess I will message you back. Thank you for your help.

  
  Sincerely,
  
  *************************

• Initial Complaint

  12/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  They shipped me a regular T shirt instead of a crew neck sweatshirt that was over $30 might I add. I have tried contacting then multiple times and had also sent numerous photos with proof and they have yet to get back to me on this matter order number e30992d6e30acea2 very upset that this is taking so long to even get a response it's ridiculous. I just want what I ordered and payed for.

  Business response

  12/29/2023

  Hi *****, 

  Thank you for reaching out and I truly apologize for any trouble this delay may have caused. Upon review of your order it shows we have fully refunded this as of Dec 27th. You can expect a full refund back to your original form of payment within three to five business days. You are welcome to keep or donate the original item as this does not need to be returned. 

  Please let me know if you have any other questions or concerns in the meantime. I look forward to hearing from you soon. 

  Sincerely, 

  Sierra 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩