ComplaintsforYanka Industries, Inc.
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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a gift subscription on March 13 which advertised a 30-day refund window. It did not say that window would be voided if the recipient accepted the gift (clicked on the link). This is false advertising and I would like a refund as promised. Thank you.Business response
03/20/2024
We are very sorry to hear about *************************** experience with the gift membership refund. Per our Terms of Service we are unable to issue a refund for gifts that have been redeemed. ***** reached out to the MasterClass Support Team and we agreed to make an exception to our terms, and issued a full refund for the gift on 3/18. ***** can expect to see the funds reflected back in the account charged within the next 5-10 business days. We are standing by to assist if anything else is needed, and apologize for the inconvenience caused.Customer response
03/20/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. Thank you.
Sincerely,
***************************Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
MasterClass emailed me on 10/28/23, stating As a reminder, your one-year annual membership will renew on Nov 27, 2023 for ***** USD, unless you take action in your account settings. On 11/27/23, I received a receipt from MasterClass in the amount of $*****0. Receipt number 2858-5204 Invoice number 00E94DDE-0002 Payment method ***** On my next credit card statement (due end of Jan), I see that Ive been charged twice - $*****0 on 11/27/23; $*****0 on 11/28/23. On 1/2/24, I call MasterClass to inform them of the second charge and have it removed. I am then told that the second charge was the renewal of a free (buy one, get one free) account that I gifted the year before. I informed the agent (*****) that I was not contacted regarding, nor did I authorize the renewal of a free account. He stated that the notice was sent to someone else (not my email, but didnt disclose who). I asked that the free account be cancelled and my money refunded. He then proceeded to say that since 30 days have passed, I am not eligible for a refund. I asked how can I request a refund for a charge of which I am not made aware? My only notification of this charge was from my credit card statement that came more than 30 days later, as the charge occurred after the close of the November billing cycle. Instead of MasterClass acknowledging their negligence in failing to notify me of a potential charge (either before or after the charge, via receipt), they are basically holding my money ****** by way of a 30-day policy (that became void when they failed to notify me of the charge) and telling me to enjoy a service (one of which I have no access to) for the next year. I have gone back and forth via phone and email with this company. I simply want both accounts cancelled and a full refund. I wish to never do business with this company again and want to warn other patrons of these deceptive practices.Business response
01/22/2024
We are very sorry to hear about ********************************* experience with the renewal charges. The MasterClass Support team has been in touch with ****** and confirmed that we have issued a full refund for the two renewal charges incurred. ****** should see the funds back in the account that was charged within the next **** business days. We're standing by if any further assistance is needed.Customer response
01/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
01/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fraud charges on my account from this business have screenshots my bank shut account done. Happaned right after purchasing 1st time ever on AliExpressBusiness response
01/05/2024
We are very sorry to hear about ***************************** experience with the renewal charge. The MasterClass Support Team reached out to ****** on 1/3/14 to collect more information so that we could locate the account in reference. Once found we issued a full refund for the charge incurred. ****** should see the funds reflected back in the account charged within **** business days of the refund date. We are standing by if further assistance is needed.Initial Complaint
09/29/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a "free subscription" to MasterClass, but a credit card was required. The service was not needed, and the company was notified by phone and email to remove the credit card on file on 9/19/22 (attached). The business was recently contacted by email regarding the matter, but has not yet refunded the transaction. Please refund the $240.00 from 9/19/23, cancel the subscription, and remove the credit card from file.Business response
10/04/2023
We are very sorry for the inconvenience caused. The MasterClass support team has reached out to our member to issue a full refund for the charge. The fund should be reflected back to the account charged within the next **** days. If any further assistance is needed we are standing by to help!Initial Complaint
03/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was provided a year's subscription to MasterClass.com and have yet to be able to use the gift code. I've contact the company numerous times and have not received resolution. All I want is to be able to use the subscription. I have attached an image of the card and subscription code I received from the *************** Please help.Business response
04/01/2022
We are incredibly sorry for the difficulty activating your annual membership gift! This is not the experience we want for you or any other member of MasterClass. The Support Team has identified the issue and will be following up with you to ensure you are able to successfully access your annual membership. Thank you for the partnership and allowing us the opportunity to get this resolved for you.Initial Complaint
09/18/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled my MasterClass account and disabled auto-new in the spring of 2021 and they still charged my credit card for $180 dollars on September 17, 2021. In my account it says that my account is disabled and I need to reactivate. I would like a full refund and for the company to delete all of my billing information.Business response
09/20/2021
***************************** contacted the MasterClass Member Support Team on September 18th and requested a refund for the subscription renewal. The MasterClass Support Associate who spoke with ***************************** issued a full refund for the renewal charge, and confirmed that the refund would be credited back within the next **** days. It is understanding that we have addressed this concern, but the MasterClass team is standing by to see if there is anything else needed to assist!
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Customer Complaints Summary
7 total complaints in the last 3 years.
5 complaints closed in the last 12 months.