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Business Profile

Education

Yanka Industries, Inc.

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    01/15/2025

    Complaint Type:
    Product Issues
    Status:
    Resolved
    After seeing multiple ads on Instagram for ***********, I considered giving a membership to my mom for Christmas. The ads and the website highlighted the 30-day money back guarantee, so it seemed like this was a no-brainer. I could give my mom this membership and if its not what shes looking for, she or I can get a refund so I can give her something else.I purchased the MasterClass Plus Annual Membership on December 24, 2024, even paying extra so she could download courses and be signed in on multiple devices, paying ********* receiving the email, my mom clicked on the link and looked through the courses. She did not find any classes that she was interested in taking when she looked at the website a few days after receipt. A couple days after I asked her to look again, and she still found nothing interesting to her, I reached out to MasterClass. I explained the situation and asked about how I could get a refund. Their response was After looking into your account, I see that the gift you purchased was redeemed by your recipient on December 26, 2024. Unfortunately, once a gift has been redeemed, it is no longer eligible for cancellation or a refund, as outlined in our Terms of ServiceI responded and asked, Was the gift emailclear that once redeemed it couldnt be refunded, along with providing a way for the recipient to look at the course options without redeeming?Their response to that they outline in our Terms of Service that once a gift has been redeemed, it is no longer eligible for cancellation or a refund. They do not make it clear to me how a recipient would view the Terms of Service or how the recipient would be able to explore the site and class offerings easily without unknowingly redeeming the gift.I have since responded again, and so have they, and its not going anywhere. My request for escalation has been ignored, and different agents have basically responded with very similar responses.

    Business response

    01/27/2025

    We are truly sorry to hear about ********* experience with the gift subscription refund. While our policy typically does not allow refunds once a gift has been redeemed, we understand how frustrating this situation has been for ******* and are committed to making things right.
    The *********** support team has reached out to ******* to confirm that the gift has been canceled and a full refund has been issued for the charge. We remain available and ready to assist with anything else ******* *** need.

    Customer response

    02/02/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but only just.

    I appreciate the refund and follow-up communication from them following my complaint made to the BBB. However, I am still concerned that the Yanka Industries, Inc./MasterClass promise of a 30-day money back guarantee is misleading. It was disappointing that multiple emails and requesting customer service escalation did nothing, and it took involving the BBB to make this right. Much thanks to the BBB! I hope MasterClass re-imagines its gift redemption process and refund policy so others do not have such a frustrating experience.

    Sincerely,

    ******* ********-*******

  • Initial Complaint

    12/30/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I susbscribed to Masterclass in December 2023 for the year 2024. However, I did not intend, nor have the funds, to subscribe again for this following year. When I got a notification from my payment provider ****** that *********** was attempting to renew the subscription for 2025, I immediately cancelled the subscription. However, the cancellation was too late and *********** had already renewed the subscription for 2025. I immediately contacted *********** about stopping the renewal and stopping the attempt to collect payment, but I was informed that *********** does not refund renewed subscriptions as a matter of policy, even though I have not and will not use their service for which I have been charged. Nor do I want to use it. Keep in mind that all of these events happened within a few hours on the same day. Sooner than any electronic payment would have actually settled. ******* has since rejected the payment request by ****** for the money that *********** charged me, as there is no money in the account. Eventually, if nothing is done, ****** will treat it as a debt that I owe them. This is not an attempt to use their service for a prorated portion of the subscription and then seek an illicit refund. Nor is it buyer's remorse as I never intended to renew the subscription for 2025 in the first place. It's not the case where I proactively renewed and then changed my mind later.The fact that *********** refuses to honor refund requests for renewed subscriptions, even requests made within the hour of the renewal, is a predatory business practice. All I want is to cancel this 2025 subscription and refund the payment that ****** provided back to ******. *********** should have plenty of willing subscribers. There's no legitimate reason to force me to subscribe and pay against my will.For purposes of disclosure, I have also filed a report about the transaction through ******'s complaint system as well.

    Business response

    01/10/2025

    We are very sorry to hear about Kristopher's experience regarding the *********** subscription renewal. The *********** support team has followed up with ********** to confirm that we have issued a full refund for the charge, and the funds should be reflected back to the account charged within the next 5-10 business days. We are incredibly sorry for the inconvenience caused and are grateful in ********** allowing us to address this. We're standing by to assist if anything else is needed.

  • Initial Complaint

    12/20/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    Attempted to cancel subscription and have had no response to my inquiry or status of refund.

    Business response

    12/20/2024

    We are very sorry to hear about ******* experience with the renewal charge. The *********** Support Team has reached out ***** to confirm that we have issued a full refund for the renewal charge, and the funds should reflect back to the account charged within the next 5-10 business days. We are stranding by in case any additional assistance is needed. 

    Customer response

    12/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and as long as I receive the refund, I find that this resolution is satisfactory to me.

    Sincerely,

    ***** ***

  • Initial Complaint

    12/18/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I was told my subscription would renew on December 11, 2024. My card was charged for the new subscription on the day I was planning on canceling said subscription, December 10, 2024. I advised the company of their unfair business practice of charging my card prior to the subscription renewal date and they said they would not be refunding me.y hope is to get a refund through this process.

    Business response

    12/18/2024

    We are incredibly sorry to hear about the unanticipated renewal refund charge that ***** incurred. It is never our intention to mislead our customers, and we are very sorry for the inconvenience caused. The *********** Support Team has reached out to ***** to confirm that we have issued a full refund for the charge, and the funds should be reflected back in the account charged within the next 5-10 business days. 

    Customer response

    12/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ****

  • Initial Complaint

    12/16/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I canceled *********** before the renewal date. It immediately cut off access, but I did not get a confirmation email, and I was not able to print the screen. Therefore, I immediately emailed *********** support to say that there appeared to be a problem with their system and that I canceled. A day or two later *********** charged my credit card, however. *********** has ignored my attempts to contact them. I need a refund. I am attaching my emails.

    Business response

    12/29/2024

    We are very sorry to hear about ******* experience with the subscription renewal charge. The *********** support team has been in touch with ***** to confirm that we have issued a full refund for the charge, and the funds should be reflected back into the account within 5-10 business days. We are standing by if any additional assistance is needed.  

  • Initial Complaint

    03/18/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    I purchased a gift subscription on March 13 which advertised a 30-day refund window. It did not say that window would be voided if the recipient accepted the gift (clicked on the link). This is false advertising and I would like a refund as promised. Thank you.

    Business response

    03/20/2024

    We are very sorry to hear about *************************** experience with the gift membership refund. Per our Terms of Service we are unable to issue a refund for gifts that have been redeemed. ***** reached out to the MasterClass Support Team and we agreed to make an exception to our terms, and issued a full refund for the gift on 3/18. ***** can expect to see the funds reflected back in the account charged within the next 5-10 business days. We are standing by to assist if anything else is needed, and apologize for the inconvenience caused. 

    Customer response

    03/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you. 

    Sincerely,

    ***************************

  • Initial Complaint

    01/12/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    MasterClass emailed me on 10/28/23, stating As a reminder, your one-year annual membership will renew on Nov 27, 2023 for ***** USD, unless you take action in your account settings. On 11/27/23, I received a receipt from MasterClass in the amount of $*****0. Receipt number 2858-5204 Invoice number 00E94DDE-0002 Payment method ***** On my next credit card statement (due end of Jan), I see that Ive been charged twice - $*****0 on 11/27/23; $*****0 on 11/28/23. On 1/2/24, I call MasterClass to inform them of the second charge and have it removed. I am then told that the second charge was the renewal of a free (buy one, get one free) account that I gifted the year before. I informed the agent (*****) that I was not contacted regarding, nor did I authorize the renewal of a free account. He stated that the notice was sent to someone else (not my email, but didnt disclose who). I asked that the free account be cancelled and my money refunded. He then proceeded to say that since 30 days have passed, I am not eligible for a refund. I asked how can I request a refund for a charge of which I am not made aware? My only notification of this charge was from my credit card statement that came more than 30 days later, as the charge occurred after the close of the November billing cycle. Instead of MasterClass acknowledging their negligence in failing to notify me of a potential charge (either before or after the charge, via receipt), they are basically holding my money ****** by way of a 30-day policy (that became void when they failed to notify me of the charge) and telling me to enjoy a service (one of which I have no access to) for the next year. I have gone back and forth via phone and email with this company. I simply want both accounts cancelled and a full refund. I wish to never do business with this company again and want to warn other patrons of these deceptive practices.

    Business response

    01/22/2024

    We are very sorry to hear about ********************************* experience with the renewal charges. The MasterClass Support team has been in touch with ****** and confirmed that we have issued a full refund for the two renewal charges incurred. ****** should see the funds back in the account that was charged within the next **** business days. We're standing by if any further assistance is needed. 

    Customer response

    01/23/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    01/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Fraud charges on my account from this business have screenshots my bank shut account done. Happaned right after purchasing 1st time ever on AliExpress

    Business response

    01/05/2024

    We are very sorry to hear about ***************************** experience with the renewal charge. The MasterClass Support Team reached out to ****** on 1/3/14 to collect more information so that we could locate the account in reference. Once found we issued a full refund for the charge incurred. ****** should see the funds reflected back in the account charged within **** business days of the refund date. We are standing by if further assistance is needed. 

  • Initial Complaint

    09/29/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I received a "free subscription" to MasterClass, but a credit card was required. The service was not needed, and the company was notified by phone and email to remove the credit card on file on 9/19/22 (attached). The business was recently contacted by email regarding the matter, but has not yet refunded the transaction. Please refund the $240.00 from 9/19/23, cancel the subscription, and remove the credit card from file.

    Business response

    10/04/2023

    We are very sorry for the inconvenience caused. The MasterClass support team has reached out to our member to issue a full refund for the charge. The fund should be reflected back to the account charged within the next **** days. If any further assistance is needed we are standing by to help!

  • Initial Complaint

    03/31/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I was provided a year's subscription to MasterClass.com and have yet to be able to use the gift code. I've contact the company numerous times and have not received resolution. All I want is to be able to use the subscription. I have attached an image of the card and subscription code I received from the *************** Please help.

    Business response

    04/01/2022

    We are incredibly sorry for the difficulty activating your annual membership gift! This is not the experience we want for you or any other member of MasterClass. The Support Team has identified the issue and will be following up with you to ensure you are able to successfully access your annual membership. Thank you for the partnership and allowing us the opportunity to get this resolved for you. 

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BBB Rating & Accreditation

A+

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Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

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Contact Information

475 Brannan St Ste 230

San Francisco, CA 94107-5498

Visit Website
(855) 981-8208

Customer Complaints Summary

11 total complaints in the last 3 years.

6 complaints closed in the last 12 months.

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