35 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bryant M
1 star05/13/2024
I have had the same experience as those posted before me. That is, being asked to provide specific documents, then denying those same documents and requesting different documents. Multiple calls and emails were insufficient and not helpful. They will give you the run around. Make sure to document all interactions and record phone calls.Review from Nathan Eyer E
1 star05/07/2024
Avoid using this company at ALL costs! They are a scam! They are Not helpful at all! I was a longtime customer with **** and unfortunately will NO longer be able to enjoy their shopping experience due to **** forcing you to use escrow.com Do Not Use Escrow.com!Review from Sheldon P
1 star04/24/2024
Its been a month and theyre still holding the money. They keep asking to submit random information and documents without ever actually progressing with the transaction. It seems no matter what you give them they want something else immediately after.They asked for a signed agreement then once it was submitted they said they cant accept it because it is signed. Doesnt even make sense. Then they start asking for social media accounts and such which have nothing to do with the transaction.You have a less chance of getting scammed by sending your money to Nigerians and Indian scammers than using a third party service such as escrow.Avoid at all costs and do not ever consider using them.Review from Rachel M
1 star04/07/2024
Same experience as all others listed below. I finally did get my money refunded, after 12 days, and multiple phone calls and emails It was absurd. They had 0 desire to do the right thing.Review from Scott C
1 star03/05/2024
This place is a fraud to the point I am hiring an attorney and filing a complaint with The ********** ********** of ********** and Innovation, which regulates escrow agents. These people took my $17,000 immediately after I signed up for their services. They have been giving me the run around since that day. I have canceled their service and asked for a full refund and complied with their request but they just keep adding more requests to complete the refund. There should be no problem returning the money to the same account it came from, especially since both me and the seller confirmed the cancellation of our transaction using their services. BEWARE, this company is far from trustworthy!Review from Charles D
1 star02/27/2024
Avoid this dumpster fire of a company. We were trying to close a deal by the end of February (it was feb 12th)....should have been easy. They received wire transfer and 9 days later still holding funds without any explanation and now theres no way the deal will finish in time. If you want to s**** a deal up and get charged for it by all means use them otherwise avoid like the plague.Review from mark J
1 star02/19/2024
I'm not even going to waste my time writing about the same issues everyone else brought up. PS. BBB is a private for-profit business, it's not a gov. ******* As shown in this example, all you have to do as a business is pay. No matter how terrible your reviews are, you are A-OK in their book.Review from Doug D
1 star11/28/2023
This is the worst firm I have dealt with. It's been two weeks and four attempts to send a wire transfer for a business I sold. I still haven't received anything, and their terrible customer service department cannot seem to get a message to the wire transfer team. Use another service.Review from Devi H
1 star10/11/2023
Escrow.com is the worst to use for a middle man payment. Escrow does not follow anything in their policies. Just be aware it is easy for any buyer to steal Your assets. Even if the buyer does not return anything back to you. Escrow will not do anything and their return period is false. The buyer can easily take your assets and escrow will not release the funds to you no matter what their policies say. They are liars and they do not do their job correctly. Youre better off using PayPal or a different money transfer service. I sold a business and domain to a buyer and he disappeared. I no longer have the business and escrow never paid me. It has been over 4 months and still nothing and they just keep ignoring my emails. Escrow needs to be shut down at this point. They are a waste to use and they are no help if you have a problem. I will continue to pursue legal action against them.Review from AL R
1 star08/10/2023
These guys are terrible. They canceled my high end transaction for no reason. I questioned the fact that I didnt have a proof of purchase. Who keeps a proof of purchase from 5 plus years ago? When I questioned it, they cancelled my transaction without explanation. Stay away from these guys plus looking at the other reviews, getting your money back from them is extremely tough.
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