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Business Profile

Financial Services

Bright Money
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

This business has 1 alert

Important information

  • Customer Complaint:
    BBB’s profile for Bright Money was created October 2021.  A review of complaints was completed in March 2025.  For questions related to membership charges, app usage and charges consumers are encouraged to review the link below.

    https://www.brightmoney.co/legal/terms-of-use

Complaints

Customer Complaints Summary

  • 511 total complaints in the last 3 years.
  • 207 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $97.00 I didnt even agree to a membership and then I asked for a refund I was told to close the account and follow a link to receive a refund Ive waited more than the amount of days I was told to receive the refund and which they told me 5 days. I have yet to receive any sort of refund and no emails were sent to me.

    Business Response

    Date: 10/18/2024

    Hi *********, 

    I hope you are doing well!

    As per your request the $97 membership fee is credited to your checking account ending with 4884

    Feel free to reach out to me for any clarifications. 

    Best regards, 
    The Bright Team.

  • Initial Complaint

    Date:10/11/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company took $97 from my account without my authorization. I tried to call and was 9 in the que. When I got to being the next person to talk to an agent, the automated message said "we're sorry all of our agents are unavailable, please contact us on our website *****************************". I ended up calling my bank and filing a fraud charge.

    Business Response

    Date: 10/18/2024

    Hi Ian, 

    I hope you are doing well!

    This email is in regards to the BBB complaint that was raised. 

    As per your request the $97 membership fee is in processing stage it will be credited in 2 to 3 business days in your checking account ending with 0773.  

    Feel free to reach out to me for any clarifications. 

    Best regards, 
    The Bright Team

    Customer Answer

    Date: 10/18/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22412896, and find that this resolution is satisfactory to me.

    Sincerely,

    Iaan Quintanilla

  • Initial Complaint

    Date:10/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Earlier this year I opened a loan with this company they paid of 2k on credit card for me and i slowly paid them back over time. I NEVER missed a payment and payment was always on time. Three weeks ago I paid the remaining balance of *******. This ****** my account to zero balance, i then began to ask EVERYDAY since the payment posted on the 26th of october to close my account. This company has been refusing to close my account until a new statement came in, this new statement came in just to charge me interest on my zero balance. They want me to pay ***** first then close my account which is unacceptable, i have been hung up on 4 times by just saying I want to close my accounts. Chats were of no use, and any time I did speak to someone they told me they would put the request in. They are also saying the balance subject to interest in ****** Which makes no sense I PAID the account! I requested this company to credit me that interest on a zero balance account and CLOSE MY ACCOUNT Can ******************** please help me with this, its causing major frustration.

    Business Response

    Date: 10/18/2024

    Hi Asionna, 

    I hope you are doing well!

    Asionna, First of all, I really appreciate you for closing the principal balance which was outstanding. 

    However, The interest payment was not paid which was generated between September 7 to September 26 which is only $10.43

    Once the $10.43 is paid we will close the account as per your request. 

    Please let us know when you would like to make the payment for $10.43 so that we can collect it from your checking account. 

    Looking forward to your response. 

    Best regards, 
    The Bright Team.

    Customer Answer

    Date: 10/18/2024

     
    Complaint: 22405486

    I am rejecting this response because: the app is providing me no method for me to make the payment their app shows nothing but I completed my payments 

    Sincerely,

    Asionna ******

    Business Response

    Date: 10/22/2024

    Hi Asionna,

    Thank you for your response. 

    Please be rest assured, I will request the team to collect the $10.43 from you checking account. 

    After the collection we will initiate the closure procedure for the account. Nothing to worry. 

    Please feel free to reply to this email if you need any other help!

    Best Regards,
    The Bright Team.

    Customer Answer

    Date: 10/24/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Asionna ******

  • Initial Complaint

    Date:10/09/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $9.99 for a Bright Money membership on October 8th, 2024. However, I never signed up for a membership or authorized Bright Money to take money. It was shocking to me considering I havent accessed the Bright Money app/website in well over a year! I immediately downloaded the app and canceled the membership (that I did not sign up for). I also contacted customer service through chat on app & through email, I was given a link through the chat to request a refund and through email I was just disregarded. I clicked the link and it opened the app, I had to put in my information for verification, once I got to the page that says Please enter your account details for verification (Name on account, Account number, routing number) I entered the correct information and hit continue. It would not go to the next page, I tried over and over again. It was all the correct information. So I emailed again, explaining in detail what was happening, etc., and what I received back was that my ticket had been closed and they hoped my problem had been resolved.. NO ONE EVER TRIED TO HELP ME OR give me any kind of information as to why it wasnt working.. Im extremely disappointed in the customer service and the business in general. I know $9.99 isnt a lot of money to some but to me it was all I had

    Business Response

    Date: 10/18/2024

    Hi ******, 

    I hope you are doing well 

    As per your request, We have successfully processed the refund of $9.99 and it will be in your account on or before the 22nd of October. 

    I hope this resolution will be in your utmost satisfaction. 

    Please feel free to reach out to me if you have any questions. 

    Best regards, 
    The Bright Team.

  • Initial Complaint

    Date:10/09/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded this app I see how much it would cost so I said no then the next month they took there fee witch in turn caused my bank to overdraft so on September 24 ****************************************** that the $64 overdraft fee and the $39 charge would both be in my account in 3-5 business days well the $64 was the $39 was not so I contacted them again on Oct 1 2024 they told me my $39 would be in my account on Oct 3 2024 it was still not there so I contacted them again on Oct 7 2024 now they are saying it will be another 3-7 business days. I would like my $39 back and I think I deserve compensation for the stress they have put me through.

    Business Response

    Date: 10/18/2024

    Hi ******,

    I hope you are doing well!

    We have successfully credited the $39 membership fee back to your checking account. 

    I hope this resolution would be at your satisfaction. 

    Please feel free to reply to this email if you need any clarification. 

    Best regards, 
    The Bright Team

  • Initial Complaint

    Date:10/05/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 1, 2024 On this date an unauthorized transaction was withdrawn from my checking as a membership fee for this company. After many attempts to log in to my account with this company I have been unsuccessful.

    Business Response

    Date: 10/15/2024

    Hi Rickey, 

    Trust you are doing well.

    We sincerely regret the inconvenience  that is caused in regards to the $36 membership fee that was charged. 

    So, We have cancelled your account and have initiated a refund of $36 back to your checking account which is linked with us. i.e., Chime ending with 8359. 

    The refund will be credited in 2-4 business days.

    Please feel free to reach out to us on this email for further updates. 

    Best regards, 
    The Bright Team.

    Customer Answer

    Date: 10/16/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 22385183, and find that this resolution is satisfactory to me.

    Sincerely,

    Rickey Harper

  • Initial Complaint

    Date:10/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bright Money took $97 out of my account for a subscription that I did not agree to and I would like my money back immediately. It was the only $97 that I had left and I would like to close my account only because I dont like the fact that they take money out of peoples accounts without asking them, I would like a refund please and thank you.

    Business Response

    Date: 10/18/2024

    Hi ********,

    This is an Acknowledgement email in regards to the BBB complaint that you have raised. 

    Please be informed that your account is completely closed and cancelled. 

    Also, We see that the $97 transaction is Failed and we haven't received the money. 

    The money is refunded already to your checking account ending with 3740. 

    I see that the $97 on October 8th, 2024 at 2:54 PM under the transaction description : Direct Debit: Direct Debit Bright Money Membership 08

    Hope the issue is resolved and please feel free to reach out to us if you have any questions. 

    Best Regards,
    The Bright Team

  • Initial Complaint

    Date:10/02/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for an account with **********************, but when it told me that I would need to pay, I closed the app. I did not sign up for a plan with them, and yet, I was charged 97 dollars for a plan with them that I didn't sign up for. I have no confirmation email from them about accepting their plan or anything, they just stole money out of my account. I needed that money to buy clothes for my kids and I would like to remove that charge and get that money back. This is not buyer's remorse as I did not accept anything, they just took money without my consent.

    Business Response

    Date: 10/18/2024

    Hi *******,

    I hope you are doing well!

    As per your request, We have successfully credited the $97 to your checking account ending with 5928. 

    I hope this resolution would be at your satisfaction.  

    Please feel free get in touch with us if you need further clarification.  

    Best regards, 
    The Bright Team

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning I woke up to see bright had took $97 out my account for some kind of membership I never gave them permission to do this and I called and they said my money will be in there four to seven days it didn't take 4 to 7 days for them to remove it. I want my refund I've called and talk to a chat. I would like my money put back in my account immediately. I did not give these people permission to take money out my account.

    Business Response

    Date: 10/18/2024

    Hi ******, 

    I hope you are doing well!

    As per your request, We have successfully credited the $97 to your checking account ending with 2277. 

    I hope this resolution would be at your satisfaction.  

    Please feel free to reply to this email if you need any clarification.  

    Best regards, 
    The Bright Team

  • Initial Complaint

    Date:09/30/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/30/2024 4 separate transactions totalling to *****

    Business Response

    Date: 10/11/2024

    Hi Jasmine, 

    Trust you are doing well.

    We see only $39 collected on the 30th September 2024.

    However, We have refunded the membership fee of $39 to your checking account which is Bank of America (3460).

    I hope this resolution will be at you satisfaction. 

    Best regards
    The Bright Team

Bright Money is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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