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Business Profile

Financial Services

Pomelo Inc

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    11/14/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    The app for Pomelo is not clear that you are actually applying for a credit card! Once this happened, I tried to call and payoff the balance and have the card cancelled. The person helping me refused to help me pay off the card and to cancel my account due to the fact that I thought that there was a fraudulent charge on the card. I still have no way to pay off the balance or to cancel the card. I think my next step is to contact ********** directly.

    Business response

    11/22/2024

    Mr. ********, according to your Better Business Bureau complaint, you stated that it was unclear that Pomelo offers a credit card product. You also stated that you are having difficulty paying off your balance and requested to close the account. Finally, you also claimed that there were fraudulent charges on your account. In an effort to address your concerns, Pomelo ******************* investigated the activity on your account. 


    The investigation determined that you are no longer claiming fraudulent transactions made on the account. The status of the account is now fully paid and the account has been closed. You should have a copy of an account closure notice. 


  • Initial Complaint

    07/24/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I open a pomelo card to send money to the Phillippines. My account was hacked. The 770 usd was sent to the person i dont know. I did not even received the card yet in the mail, And the transaction just happen today.

    Business response

    08/01/2024

    **************, according to your Better Business Bureau complaint, you stated that you recently
    opened an account with ********************** ******************* and are reporting fraudulent activity on the
    account. You stated a total of $770 USD was sent through money transfer and was an
    unauthorized transaction. In an effort to address your concerns, Pomelo *******************
    investigated the activity on your account.


    The investigation determined that you are a victim of an account takeover. You are not
    responsible for the unauthorized transfer of $770 USD. Your account balance will be updated
    accordingly. Our team will reach out to you directly regarding gaining access to your account.

  • Initial Complaint

    06/07/2024

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I want to see where I authorized you to do two hard hits on my credit?????I want these removed off my credit score.I will file a complaint with the FCC.I was just inquiring about sending money to the *********** then I get these two hits on my credit.Remove them ASAP.*************************** ************ *************************************

    Business response

    06/11/2024

    Hello,

    Thank you for sharing your concern. Pomelo will consider this complaint as a direct credit dispute and will start the dispute process. 

     

    Customer response

    06/12/2024

     
    Complaint: 21819459

    I am rejecting this response because:

    They are not explaining how they pulled my credit report with only my last four.

    They are scamming people and scamming seniors.

    They need to be stopped.

    Sincerely,

    ***************************

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BBB Rating & Accreditation

B

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Contact Information

P.O. Box 193425

San Francisco, CA 94119

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Customer Complaints Summary

4 total complaints in the last 3 years.

3 complaints closed in the last 12 months.

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