Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False charges on account that were not made by the account holder. Account was closed by ********************** without notice. Account cannot be reopened.The account had an estimate of $500 The account had been drained to $16.

  Business Response

  Date: 03/15/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************.
  
  Claim ID: ********
  On November 15, 2023, ******** contacted us via email regarding eight (8) transactions totaling $578.65 which ******** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On November 17, 2023, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On January 21, 2024, ******** inquired about reopening the case, and a rebuttal claim was opened. On January 31, 2024, we applied a provisional credit to ********'s account for the four (4) transactions totaling $61.57. This credit was provided to allow ******** with full use of the funds while we completed our investigation.
  
  On February 10, 2024, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred for the seven (7) transactions totaling $554.66. As a result, we also notified ******** that the provisional credit issued on January 31, 2024 would be reversed and the account would be debited on February 16, 2024. 
  
  The remainder of the claim totaling $23.99 was determined to have been refunded by the merchant on November 22, 2023, therefore we determined that an error occurred.
  
  Claim ID: ********
  On December 4, 2023, ******** contacted us via phone regarding a transaction in the amount of $75.00 which ******** stated goods or services were not as described. After the transactions settled, we then opened an investigation into the matter and filed a dispute.
  
  As part of our dispute investigation, we filed a chargeback. A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. Our records indicate we received compelling evidence from the merchant regarding ********'s dispute. On January 19, 2024, we concluded our investigation and determined no error occurred. ******** was notified of this on the same day.
  
  On January 21, 2024, ******** inquired about reopening the case, and a rebuttal claim was opened.
  
  On January 22, 2024, we notified ******** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
  
  Claim ID: ********
  On December 14, 2023, ******** contacted us via live chat regarding seven (7) transactions totaling $238.22 which ******** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On December 17, 2023, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On January 21, 2024, ******** inquired about reopening the case, and a rebuttal claim was opened.
  
  On January 22, 2024, we notified ******** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
  
  Account Closure:
  On March 6, 2024, after a complete review of ********'s account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
  
  Upon receipt of ********'s complaint, we escalated to have two checks for the remaining balance on ***************;Checking and Credit Builder accounts sent to the address on file. Once sent, please allow 7-10 business days for the checks to arrive. 
  
  We thank you for the opportunity to respond to ******************************* complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because I have a fraudulent transaction on my account for the amount ****** for auto insurance that I never applied for or have a policy with the company. I contact the merchant and they informed me that I do not have a policy with them to contact my bank for a refund, I have filed 5 disputes with them and all of them were denied stating no error. I have never been so disappointed in chime until now I have been a customer for years and to get treated the way Im being treated is very upsetting especially when losing a large amount of money and no one is trying to resolve my issue on getting my money credited back to me. I dont have auto insurance because I dont have a vehicle to put insurance on. I have provided a written statement to them stating this issue as well as providing a phone number of this company and yet chime is stilling denying my dispute on getting my money back. Please can someone help me on getting my funds back to me.

  Business Response

  Date: 03/15/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by Lathatra ******.
  
  On February 28, 2024, Lathatra contacted us via phone regarding a transaction totaling $589.40 which Lathatra stated was unauthorized. We then opened an investigation into the matter and filed a dispute. 
  
  On March 6, 2024, we notified Lathatra via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On the same day, ******** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on March 6, 2024, we notified Lathatra via email that our decision remains that no error occurred.
  
  We thank you for the opportunity to respond to ******** Tuckers complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21397388
  
  I am rejecting this response because:
  
  Sincerely,
  
  Lathatra ******

• Initial Complaint

  Date:03/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was sent to two different post offices on the other side of the country where I was not, or had never been to the *******************. They used the email **************************************** to email me false information about the money that was siphoned out of my accounts. I've contacted Chime's customer support multiple times trying to get my money refunded and I get a *************-around. When the theft occurred and I reported it immediately there was a dispute claim filed and I have yet to receive my money back after I was told it would take ***** days. It's been almost 6 months. The dispute claim number is *******.

  Business Response

  Date: 03/15/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *********************.
   
  On February 25, 2023, Ramona contacted us via email regarding two (2) transactions totaling $2,998.30 which ***********;stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On February 25, 2023, we notified Ramona via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Between March 7, 2023 and August 2, 2023, Ramona made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on August 4, 2023, we notified Ramona via email that our decision remains that no error occurred.
   
  We have escalated the dispute referenced in *************;complaint for further review. We appreciate *************;patience at this time.
   
  We thank you for the opportunity to respond to ************************;complaint. If **********************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/3/24 I called the customer service line for my ********************** bank account. After spending the last 6 months hospitalized after having complications giving birth to my fourth child, I was able to get caught up on making sure my bank transactions were correct but my chime account had a total of 20 unauthorized transactions. They added up to $369 dollars!! after googling the merchants, it was obvious that this was a common scam done by a fraudulent fake online casino and it seemed to be very common for this casino would hack bank accounts and take your money. The agent on the phone was very helpful and his deficientness and special attentiveness in submitting these disputes made me feel at ease as he assured me the Chime dispute team investigates every unauthorized transaction and will most definitely refund your money. I was told it can sometimes take 10 days but he was confident my disputes would be an easy turnaround. Now, this call was made on Sunday evening. The next morning I woke up around 730am, and while drinking my coffee I signed in my chime to make sure the open disputes were showing on my account. To my surprise, it said I had no open cases and I clicked the tab that said closed cases and sure enough all 20 fraudulent transactions were found to be DENIED!!! There is no way the dispute agent thoroughly looked into each claim. I feel like the dispute process at Chime is a scam on top of a scam. This is very upsetting to me as I have been a loyal customer for well over 10 years.This has made me lose all trust un chime and I cant believe the audacity of them to allow a process made up of utter BULLS!@#$!!

  Business Response

  Date: 03/15/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************.
   
  On March 2, 2024, Whitney contacted us via phone regarding twenty (20) transactions totaling $365.78 which Whitney stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On March 4, 2024, we notified Whitney via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We thank you for the opportunity to respond to ****************************;complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 03/18/2024

   
  Complaint: 21395954
  
  I am rejecting this response because: these unauthorized transactions need to be refunded. There is nothing to discuss,  your dispute team did in no way investigate my 20 fraud charges in the time it took for the agent to report disputes and then magically an hour later a generic email saying my disputes were not refunded back to me and having not one reason why my claims were not refunded because there is no reason they should be denied. I have been a chime member for years and this is the one and only time I have ever had to submit disputes. I have four children under 10 and the last thing I can do is afford these unauthorized charges. If these disputes are not properly refunded and credit is not isssued, I will be reporting to every other financial agency to make sure my issue becomes heard and warns others not to join chime bank. A manager surely has my  contact info and can reah out to me, I will not chase some manager around and have to explain my problem from th beginning only to have another agent follow the same process of not investigating my claims and denying me provisional credit. I would like my $365 dollars to be out back in my account, that is the only  resolution I will accept!

   

  Regards,

  ***************************

  Business Response

  Date: 03/22/2024

  Thank you for giving us the opportunity to follow up on ****************************;BBB complaint.
   
  We understand this is not the resolution Whitney was seeking, but we are confident the investigations of the claim was properly conducted and resolved.
   
  We thank you for the opportunity to respond to ****************************;complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

  Customer Answer

  Date: 03/23/2024

   
  Complaint: 21395954
  
  I am rejecting this response because:

  I have reached out multiple times without a response. The dispute process in total took them about 24 hours to reject these disputes. I personally feel like they have no dispute department and they over look all customers fraudulent charges. Chime isn't the only financial institute this happened to me on. Paypal and cash app both looked into these same scam charges from the same merchants and sided in my favor but Chime denies the disputes in less than 24 hours tells me no investigation was made. I am reporting them to the government agency that monitors financial institutes with all my documentation and will let them help with the investigation seeing how chime feels customers money is not a priority to them. They make it very clear and I will not stop until they actually spend time investigating these charges. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** refund was verified as sent on 2/28. The *** said if I didn't receive funds by 3/4 to contact my bank. I contacted them yesterday and today, March 6th and they verified the funds were received but could not tell me why they were not in my account nor could they tell me when they would be available. This is an unfair practice as they have my money and no reason not to post it to my account. Please get involved and make them follow reasonable banking practices. Why would they not be able to give me any information on my money that they have????

  Business Response

  Date: 03/14/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *************************.
  
  On February 28, 2024, we emailed **** requesting the documentation needed in order to verify the tax refund deposit they were expecting in the amount of $3,413.0.
  
  Due to Romy not providing the required documents within 24 hours, the tax refund was returned on February 29, 2024 due to the name not matching ****'s account. We recommend that **** contact the originator for further information on their direct deposit. 
  
  We thank you for the opportunity to respond to ***************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:03/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I noticed in fraudulent activity in my account I noticed it via text message, so I called Chime and notified Chime of what was going on. This was in May 2023 chime and close. My account kept my money that was in my account did not do an investigation and told me they cannot do a fraud investigation on a closed account, but ********************** closed my account the very next day after I notify them, I have been writing letters I have sent proof of where all my income comes from. I have sent proof of identity I have did everything chime asked me to do and Chime is still not giving me my money back. Also, I had some merchandise that was returned, and the merchants sent my refund through my Chime account, because that was the card I use , Chime also kept that

  Business Response

  Date: 03/14/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************************.
  
  On May 26, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to *********'s Chime account. Therefore, we exercised our right to close the account.
  
  On June 22, 2023, ********* contacted us via email regarding 1 transaction totaling $446.00 which ********* stated were/was unauthorized. We then opened an investigation into the matter and filed a dispute. 
  
  On June 28, 2023, we notified Gabriella via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, a credit in the amount of $446.00 was posted to Gabriellas account on the same day.
  
  We have escalated *********'s complaint to the appropriate department for further review. We appreciate their patience while we review their account.                   
  
  We thank you for the opportunity to respond to ********************* complaint. If *************************************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:03/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed several disputes for fraudulent transactions made on my chime account. They keep closing my disputes within 2-3 days or or even less than 24 hours. They are claiming that there was no error found within their system but not explaining what that means. I believe no one is actually reviewing my disputes. Instead they are putting me through an endless loop of reopening disputes and submitting information. The one dispute I filed and reopened twice they are also telling me that I can no longer reopen. They claim that if transactions occurred due to fraud that the consumer is not responsible but will not even review your disputes just instantly close them out. They also say your deposits are insured up $250,000 but refuse to refund them. They also refused to stop payment on my pending transactions even though I told them that I did not make those payments. I am stuck in an endless loop with no answers and no way to get my money back.

  Business Response

  Date: 03/14/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *************************.
   
  Claim ID: ********
  On February 29, 2024, Montel contacted us via phone regarding thirty-six (36) transactions totaling $4,718.34 which Montel stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On March 1, 2024, we notified Montel via email that we completed our investigation and based on the information available, we determined that no error occurred. As a result, ***********;made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on the same day, we notified Montel via email that our decision remains that no error occurred.
   
  Claim ID: ********
  On February 29, 2024, Montel contacted us via phone regarding ten (10) transactions totaling $5,610.40 which Montel stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On March 5, 2024, we notified Montel via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Claim ID: ********
  On March 1, 2024, Montel contacted us via phone regarding six (6) transactions totaling $7,100.00 which Montel stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On March 5, 2024, we notified Montel via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On the same day, Montel inquired about reopening the case, and a rebuttal claim was opened.
   
  The rebuttal investigation is currently in process, and we are working to resolve *************;case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Montel will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to *************************** complaint. If Montel Geiger continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21390010
  
  I am rejecting this response because:
  They say they are investigating but in reality they never contact the merchant and they automatically deny your claims saying no error occurred. When there was in fact an error. It doesnt matter what evidence you submitted they will just deny your claims.
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  Thank you for giving us the opportunity to follow up on *************************** BBB complaint.
   
  Claim ID: ********
  On March 5, 2024, Montel inquired about reopening the case, and a rebuttal claim was opened.
   
  On March 19, 2024, we notified Montel via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  We understand this is not the resolution Montel was seeking, but we are confident the investigations of the claims were properly conducted and resolved.
   
  We thank you for the opportunity to respond to *************************** complaint. If Montel Geiger continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled up my Aunt ************************ name on my phone to send her money for the first time through chime. However, I called her to see if she received it, she said she does not have an chime account and has not received the $140.00. I called chime to let them know what happened and they said my Aunt has to call to verify she does not have an chime account, in which she did, so I filed a dispute to receive money back. They said they could not give me my money back. All I want is my $140.00 back. When there was an error and I notified chime and they spoke to my Aunt and verified she did not have a chime account they should of refunded my money. They said it would take 45 days after the investigation. Please help me in resolving this matter sooner that 45 days

  Business Response

  Date: 02/29/2024

  Hello,
  
  After further investigation, it was determined that the account in question is not maintained by ************ N.A. The complaint has been forwarded to Chime as it appears that the account may be maintained by another of Chimes *************.It is our understanding that Chime and/or their other partner bank will be reaching out to you on this matter.

  Business Response

  Date: 03/14/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *************************.
   
  On February 27, 2024, Ebonee contacted us via phone regarding a Pay Anyone transfer totaling $140.00 which Ebonee stated was sent to the incorrect recipient. We then opened an investigation into the matter and filed a dispute.
   
  On the same day, we notified Ebonee via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We thank you for the opportunity to respond to ************************;complaint. If ************************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21355683
  
  I am rejecting this response because:
  They denied it the same day after I called and did a dispute as well as letting them know my Aunt did not have a chime account and they still did not refund me my money. It was the wrong recipient!
  Sincerely,
  
  *************************

  Business Response

  Date: 03/21/2024

  Thank you for giving us the opportunity to follow up on ************************* BBB complaint.
  
  We understand this is not the resolution ****** was seeking, but we are confident the investigation of the claim was properly conducted and resolved.
  
  If the recipient of the funds cannot access their Chime account, we advise that they contact Chime ****** Services using the phone number below. 
  
  We thank you for the opportunity to respond to ************************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 03/21/2024

   
  Complaint: 21355683
  
  I am rejecting this response because: this is not the outcome I deserve. I am on a fixed income and I needed to pay my Aunt money back she gave me for a plane ticket to my brothers funeral. I don't have money to waste! I need a full refund, please!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27,2024, in the morning I received a email from chime saying my account is closed because of deposit agreement violation and I called them and they your not getting your money off your account

  Business Response

  Date: 03/05/2024

  ************************* established your Chime Checking Account and serves as the issuer of the Chime **** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to Chime to better understand the full scope of this matter. Chimes investigations show the following:
  
  Chime reviewed your account and found that it was closed on February 27, 2024 for load fraud and is not eligible for a refund.
  
  Chime and *********** place great importance on providing an excellent customer experience. Please contact ********************** ****** Services at ************ if you have any further questions or concerns.

  Business Response

  Date: 03/14/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***********************.
  
  On February 27, 2024, after a thorough review, we determined *****'s account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account. 
  
  We have escalated *****'s account to the appropriate department for further review. We appreciate *****'s patience at this time. 
  
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21356288
  
  I am rejecting this response because:
  I submitted all of these documents on February 27, 2024 and a response that I got back from you guys saying that I cannot get a refund for my money. I sent you guys a written state Saying that I am the Owner  of the account And where my funds were coming from. Also, I sent you guys a picture of my Social Security with my signature on it and My drivers license. I just want my funds out my account please. Also, when I call you guys to ask about my funds, you guys say that youre keeping my funds and I cant reopen the account or get my funds out.

  Sincerely,
  
  ***********************

  Business Response

  Date: 03/21/2024

  Thank you for giving us the opportunity to follow up on *************************** BBB complaint.
  
  On March 18, 2024, a check for the remaining balance on *****'s Checking account was sent to the address that ***** provided. Please allow 7-10 business days for the check to arrive. 
  
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 03/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will let the BBB know when I received my check 
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 04/02/2024

  From: *********************** <************************>
  Sent: Friday, March 29, 2024 8:43 AM
  To: ********** <*************************************>
  Subject: Case #********

   

  Hello stride bank send out a check and I was supposed to receive it on Friday March 22, ******************************************************************************************************** with no knowledge of who signed for it I just asking chime to me re issue me a check 

  Business Response

  Date: 04/05/2024

  Thank you for giving us the opportunity to follow up on *************************** BBB complaint.
  
  On March 28, 2024, our records indicate that the previous check issued was canceled.
  
  Upon review of *****'s complaint, we have escalated *****'s account to the appropriate department for further review. We appreciate *****'s patience at this time.
  
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Im just waiting on the new check to my new address *********************************************** ***** and tracking number.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a Chime account and had employer direct deposit paycheck to the account. Pay was to show up on my account Friday (02/23/2024) by 9AM according to Chime's agreement. It is still not there. I called chime ************** and it says under option "9" to email *********************************** I did that and got an email back stating to call **************. When I did talk to someone that basically blew me off and said it was not their problem. I had my boss contact payroll for ******************************************** (my employer) and they stated that they did everything the way they were supposed to. As you can see, I am out my pay for 2 weeks and will not get another paycheck for 2 weeks. Chime is taking advantage of the people that are trying to get their life on track. So, I guess, YES, this would constitute discrimination.I have uploaded both my paystub and the account information from Chime. Thank you in advance

  Business Response

  Date: 03/04/2024

  ************************* established your Chime Checking Account and serves as the issuer of the Chime **** Debit Card and, as such, is concerned with your complaint. As the issuer, we take all matters which affect consumers who utilize the Chime Checking Account very seriously.We have conducted an investigation into the matter and reached out to Chime to better understand the full scope of this matter. Chimes investigations show the following:
  
  Chime reviewed their records and found that the direct deposit in the amount of $921.02 from ************************* PA was returned as there was a name mismatch between the deposit and your Chime account.
  
  In order for future direct deposits to be accepted, you will either need to change the name on your Chime account or have your employer reissue the deposit to the name matching your Chime account.
  
  ********************** and *********** place great importance on providing an excellent customer experience. Please contact ********************** ****** Services at ************ if you have any further questions or concerns.
  

  Business Response

  Date: 03/14/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***********************.
   
  On February 23, 2024, **********;contacted us regarding a direct deposit they were expecting from their employer in the amount of $921.02, which Tracy stated was not posted to their account.
   
  On February 29, 2024, the direct deposit was returned due to name mismatch. We are unable to reverse this decision and advise that **********;contact the deposit source for further assistance on the status of their check.
   
  We thank you for the opportunity to respond to ***** Polloms complaint. If **********************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.