Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7, 2024 I received an email welcoming me to Chime and my new Chime account. The email also indicated that my new debit card would be arriving soon. I received a second email 16 minutes later stating my Credit Builder Secured Visa application was almost complete. This is scary—as a credit builder Visa would indicate that this could at some point involve my credit. I received an additional email February 8 stating that a Debit card was sent out in the mail (mailing address noted was a prior address.) I absolutely did NOT initiate or authorize any accounts to be opened with Chime nor have I responded to any of their emails. After reading through many, many identical complaints about this very same problem, I am informing the BBB that I am one of the many victims of this same activity. Whether Chime is opening these accounts on its own or enabling fraudsters and identity thieves to do so as a result of poor security measures and not running credit checks warrants investigation. I know that a credit check was not run, as my credit has been frozen at all bureaus for years. Any inquiries would a require a lift of the freeze by me. I refuse to call them and give even more personal information. Other people who have called seem to be pushed through an unending call center process. I demand that any alleged accounts/debit cards/credit builder cards be cancelled and flagged immediately and retroactively to the date of February 7, 2024. I would also like written confirmation that this was completed, that I will not be held accountable for any activity related to these fraudulent account(s), and Chime will not report any information to external credit reporting agencies in relation to the unauthorized account(s). I would also like my personal information flagged so that no additional accounts of any kind can be opened in the future on Chime’s platform.

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******* *********
  
  Please note that Chime is a financial technology company, not a bank, and accordingly Chime’s partner banks, The Bancorp Bank, N.A. or Stride Bank, N.A.; Members FDIC, provide their banking services. Chime and our bank partners take identity theft claims very seriously and we actively investigate these claims in line with current industry practices, which are approved by our partner banks. Chime always strives to make improvements to our operations, especially as it relates to preventing unauthorized third parties from using another individual’s personal information for illegitimate reasons.
  
  Our records indicate that on February 7, 2024, an application for a Chime Checking Account using ********* information was submitted through Chime’s website. Applicants are required to certify that the information provided at the time of enrollment is true, and as a result the application was deemed to be authorized and the application was approved.
  
  After a reasonable investigation, Chime flagged and closed the account on February 16, 2024. In order to prevent further unauthorized activity, Chime additionally flagged ********* personal information so no other accounts would be opened using ********* information on Chime’s platform.
  
  As further reassurance, Chime would not report any information to external credit reporting agencies in relation to the unauthorized account, and Chime will not hold ******* responsible for any activity on the account. Since ********* personal information was used to open the account in question, Chime recommends ******* take the following precautions to monitor their identity:

  
  Review their annual credit report for any unauthorized accounts/activity
  Contact the major credit reporting agencies to place a freeze on their credit report
  File an identity theft report at ******************************
  
  We thank you for the opportunity to respond to ******* ********** complaint. If ******* ******** continues to have concerns regarding their complaint, please have them contact Chime Member Services at 844-244-6363.

  Customer Answer

  Date: 02/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  ******* ********

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent account was set up in my name and just trying to get it cancelled. I have been unable to talk to a real person or address this issue in any way. Their support team on social media is not helpful and directs me to the same phone number that I tried numerous times and will not get me to a real person.

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *************************.
   
  Please note that Chime is a financial technology company, not a bank, and accordingly Chimes partner banks, The ************* N.A. or ************ N.A.; ******s FDIC, provide their banking services. Chime and our ************* take identity theft claims very seriously and we actively investigate these claims in line with current industry practices, which are approved by our partner banks. Chime always strives to make improvements to our operations, especially as it relates to preventing unauthorized third parties from using another individuals personal information for illegitimate reasons.
   
  Our records indicate that on January 28, ****, an application for a Chime Checking Account using Patricks information was submitted through Chimes website. Applicants are required to certify that the information provided at the time of enrollment is true, and as a result the application was deemed to be authorized and the application was approved.
   
  After a reasonable investigation, Chime flagged and closed the account on February 8, ****. In order to prevent further unauthorized activity, Chime additionally flagged ******** personal information so no other accounts would be opened using Patricks information on Chimes platform.
   
  As further reassurance, Chime would not report any information to external credit reporting agencies in relation to the unauthorized account, and ********************** will not hold ************;responsible for any activity on the account. Since Patricks personal information was used to open the account in question, ********************** recommends Patrick take the following precautions to monitor their identity:

  
  Review their annual credit report for any unauthorized accounts/activity
  Contact the major credit reporting agencies to place a freeze on their credit report
  File an identity theft report at ***********************************;

  
  We thank you for the opportunity to respond to ********************* complaint. If *************************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a dispute with a purchase. After a few weeks I called chime to see the status of dispute. The person I spoke to asked me a lot of personal info and told me that the dispute would be settled today if I downloaded an app. When I went to App Store to download app it seemed so suspicious. It wasnt a chime app. I said no and then chime locked my cards. I have no way to get my money out. To get gas or basic necessities. Im scared to even try to call chime again for fear Ill be scammed again. My paycheck literally just went in there. I should call the police

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *********************.
   
  Please note, Chime will never ask members for their password, account and routing number, or money in exchange for services. Tanna can read more about protecting themselves from online scams here: ***********************************************************************************************
   
  Additionally, Tanna can enable or disable transactions on their card by following the steps below:

  Open the Chime Account Summary page.
  Tap the double-slider icon in the top right corner of the screen.
  Toggle the transactions slider on and off and/or view existing cards. Green means transactions are enabled. Gray means transactions are disabled.
   
  We appreciate Tanna for sharing their feedback with us. We're dedicated to creating the best experience possible for all of our members and greatly appreciate Tannas input.
   
  We thank you for the opportunity to respond to *********************** complaint. If *********************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 02/20/2024

   
  Complaint: 21266466
  
  I am rejecting this response because:
  Chime stole money out of account. Ive had my cards locked since this happened. When you click on the link that chime sent me it redirects you to the App Store they ask you to download app and they ask you for all your personal information then money disappeared from my accounts. 
  Sincerely,
  
  *********************

  Business Response

  Date: 02/26/2024

  Thank you for giving us the opportunity to follow up on *********************** BBB complaint.
   
  When members notice an error with transactions on their Chime accounts, they can file a dispute through Chime. Disputes can be filed over the phone, by email or in the Chime app.
   
  We have conducted a reasonable investigation of *****'s account and were unable to identify any account discrepancies. If **********;experiences any fraudulent activity on their account, or if they have any further concerns, we advise that Tanna call us at ************ and specifically identify any concerns or unauthorized activity including the merchants name, the amount, and the transaction date.
   
  We thank you for the opportunity to respond to *********************** complaint. If *********************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:02/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email on January 30th ****, stating that an unauthorized amount was going to be taken out of my account. I was not aware that this was a scam. I respond to the email via the number that was included in said email. The person that answered the phone directed me to down load an app on my phone in order to complete the refund form. I down loaded this app, which ended up giving this person full access to my phone. It was a remote access app. So whatever app I have open, they now have remote access to. They directed me to go to my chime app so they could then refund my money. However, instead of a refund d, he accessed my funds and transferred them to himself. I didn't authorize this transfer, I do not know the person I was speaking to, nor do I know the person the funds were transferred to!! I disputed it with my bank ( Chime) several times. Which, every time resulted in them saying no fraud occurred, and no error has been detected. I then disputed it again and again, to no avail. They refused to give me reasons for their findings.... I've sent them the email and name and number I was provided for the person responsible. Again, I did not authorize the transfer of these funds.

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *****************************.
  
  On January 30, ****, ****** contacted us via phone regarding a Pay Anyone transfer totaling $440.00 which ****** stated was unauthorized. We then opened an investigation into the matter and filed a dispute. The same day, we notified ****** via email that we completed our investigation and based on the information available, we determined that no error occurred. As a result, ****** inquired about reopening the case, and a rebuttal claim was opened. Additionally, ****** requested a copy of the documents we relied on in making our determination.
  
  On January 31, ****, we notified ****** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied, hence, ****** filed another rebuttal.
  
  On February 1, ****, we notified ****** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
  
  On February 3, ****, a copy of the documents ****** requested was forwarded to the email on file.
  
  We have escalated the dispute referenced in ******'s complaint for further review. 
  
  We thank you for the opportunity to respond to ********************************* complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/26/24 The amount of ******** was stolen (frauded) from my chime account, i noticed i never received my deposit, then received a phone call from chime stating to download some app to have the money available in my account which was a scam, immediately after doing this all my money was wiped from my account. I disputed with chime on 1/26/24 they denied it immediately, i have disputed ************* since then they keep denying it saying i sent in to a Friend, i have never sent money any type of way they are saying, better yet know what they are even talking about. I filed a police report faxed over the information and they denied it again. Basically, calling me a liar. I want my money back i have reached out to them several times getting no results. Can you help me receive my money back the deposit to my account was from social security admin., and a Credit Karma transfer from my CK account. Why would i transfer all my money to a random person.

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *******************************.
  
  On January 26, ****, ******** contacted us via phone regarding a Pay Anyone transfer totaling $1,229.00 which ******** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On January 27, ****, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On January 29, ****, ******** requested a copy of the documents we relied on in making our determination. On February 1, ****, a copy of the documents *************;requested was forwarded to the email on file.
  
  Between January 27, **** and February 12, ****, ******** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on February 12, ****, we notified ******** via email that our decision remains that no error occurred.
  
  On February 15, ****, we notified ******** via email that we reopened the claim based on the additional information provided and determined that an error did occur. As a result, a credit in the amount of $1,229.00 was posted to ********'s account on the same day.
  
  We thank you for the opportunity to respond to ************************* complaint. If ******************************* continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime sent me an email stating my account was being closed in regards they didnt disclose then told me it was due to my deposit agreement which I dont know how I did anything wrong with that when I get direct deposit I need my account reopened but there not working with me and giving me no answers

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *****************************.
   
  On February 7, ****, after a complete review of Marquise's account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
   
  We thank you for the opportunity to respond to Marquise *************;complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

• Initial Complaint

  Date:02/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For 2 years I been trying to date a number on my account that isnt my number to reset the password,this company request a selfie and a pic ID to change a number on my account that isnt mines. The company get this information and the number stays the same.they wont change the number even though they get what they need but will not change the password. Spoke with a representative about my concern they put me on mute. Its a big maze. Its the worst experience ever.

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *********************** ***.
   
  On January 28, 2024, ***********;contacted us to request to update the phone number listed on the account. On the same day, we updated the phone number on the account. 
   
  If ***********;continues to have issues logging into their account, we advise that they contact Chime ****** Services at ************ for further assistance. 
   
  We thank you for the opportunity to respond to **********************************;complaint. If ********************************;continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************. 

  Customer Answer

  Date: 02/17/2024

   
  Complaint: 21265530
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************** ***

• Initial Complaint

  Date:02/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime bank had me deposit $501.00 in their account, and never returned it. I got the phone # from ******* It wasn't Chime, but the person has a bank account with **********************, and I want my Money back immediately.

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *****************************************.
  
  On February 5, ****, ******** contacted us via phone regarding one (1) Pay Anyone transfer totaling $501.00 which ******** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On February 6, ****, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On the same day, ******** requested a copy of the documents we relied on in making our determination. Please note, we will send the requested documents as quickly as possible, but it may take up to 10 business days.
  
  Between February 6, **** and February 8, ****, ******** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on February 8, ****, we notified ******** via email that our decision remains that no error occurred.
  
  We thank you for the opportunity to respond to ******** ************* complaint. If ***************************************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/1/2024 I noticed that my Chime checking account balance was depleted. I contacted them regarding 16 erroneous charges made to apple.com. These charges were of various amounts, some make within minutes of the other, totally $508. They told me these charges were pending and they could do nothing about them until they cleared. I filed a dispute (#********) and received notification it was denied days later. I also found there were apple.com charges earlier in the month of December 2023. These were charges of various amounts as well. However, these were spread out by days; I am sure to go unnoticed. Which they did. I then made a second dispute (#********) for those charges, which totaled $116.41. Within that dispute I asked that the charges from the first dispute be added to this one. I spoke to a dispute team member asking this and even sent an email requesting this as well. Dispute #******** was approved and I was credited ONLY $116.41. I have been spending the last two months fighting for proof as to why one was proven to be unauthorized charges but not the other. I have yet to receive any. I am on my 8th rebuttal for dispute #********. I even spoke with a supervisor who commented that, yes these charges look incorrect. And she also questioned why the lesser charges were credited. I have never purchased anything via apple.com with the exception of appletv+. I do NOT even own any apple products. I have NEVER owned any apple products. I even spoke with apple.com and they admitted that the charges in question ARE NOT ASSOCIATED WITH MY APPLE ID. Which I only have, because of my subscription to appletv+.I need to know why they refuse to pay me the $508 that was CLEARLY made by someone else. Yet paid me the $116.41 which is the exact same situation.Not to mention, why didn't their FRAUD department catch those back to back charges and question it? Why didn't they contact me about that. They will NOT admit their fault. Please help!

  Business Response

  Date: 02/16/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************.
   
  On December 31, 2023, ***********;contacted us via phone regarding 14 transactions totaling $397.77 which ***********;stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On the same date, ***********;contacted us via phone regarding 2 transactions totaling $110.23 which ***********;stated were unauthorized. 
   
  On January 2, 2024, after the transaction amounting $110.23 settled, we then opened an investigation into the matter and filed a dispute.
   
  On January 3, 2024, we notified Lorene via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Between January 3, 2024 and February 7, 2024, ***********;made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on February 7, 2024, we notified ***********;via email that our decision remains that no error occurred.
   
  Between January 3, 2024 and February 7, 2024, ***********;requested a copy of the documents we relied on in making our determination.
   
  Between January 9, 2024 and February 12, 2024, a copy of the documents Lorene requested was forwarded to the email on file.
   
  We have escalated the dispute referenced in ******'s complaint for further review. We appreciate ******* patience at this time.
   
  We thank you for the opportunity to respond to ****** ****** Crums complaint. If ****** ****** Crum continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21264799
  
  I am rejecting this response because

  I have yet to receive any pertinent information regarding my dispute.  They have not explained why one set of charges for a lesser amount were approved and the others for the higher amount was rejected.  When i disputed the larger amount 1st and foremost.

  i need tonsee what exactly you used to determine this fact when i have more than proven i didnt make these charges. 

  I have never charged anything over 9.99 with apple.com for my AppleTV+ account which I started in December.  They are more than capable of view my prior months to see that i have no Apple.com charges. Not to mention if I didnt make those early December purchases, why would i make $500 worth of purchases in two days to a company that i have no service with other than their streaming service.

  Also, why did they neglect to contact me when they saw 16 charges in two days.  That in itself is questionable.

  I deserve not only a refund of my hard earned money, but an apology for their negligence.

  Sincerely,
  
  ****************************

  Business Response

  Date: 02/23/2024

  Thank you for giving us the opportunity to follow up on ****** ****** Crums BBB complaint.
  
  We have escalated ******'s complaint to the appropriate department for further review. We appreciate ******'s patience at this time. 
  
  We thank you for the opportunity to respond to ****** ****** Crums complaint. If **************************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

  Customer Answer

  Date: 02/24/2024

   
  Complaint: 21264799
  
  I am rejecting this response because:

  I noticed that on their initial response they said that i contacted them about two charges totalling $110.  When in fact it was EIGHT charges for $116.

  How much of my dispute did they actually review?  I clearly highlighted all of the charges they reimbursed and it was more than two.

  I AM STILL awaiting the proof they promised to send me, that would explain why i was denied in the first place.

  I have requested this situation be escalated to higher people and even spoke to a manager who agreed that the review team needs to provide more proof than just my intake form.

  I am grateful this is being escalated.  And look forward to the answers they have yet to provide.

  This is $508 in charges that they are have yet to show the proof of their investigation deemed a denial NOR are they showing the proof of why they approved the $116.

  Hopefully, this will all be revealed during this current escalation.

  My phone number is ************.  I hope someone calls me when a decision is made and with a formal apology.

  Sincerely,
  
  ****** ****** Crum          *********************

   

  Business Response

  Date: 03/01/2024

  Thank you for giving us the opportunity to follow up on ****** ****** Crums BBB complaint.
   
  On February 25, 2024, we have escalated the case, and a rebuttal claim was opened.
   
  As part of our dispute investigation, we filed chargebacks for eligible transactions. A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. We will notify ***********;the results of the investigation no later than May 25, 2024.
   
  We thank you for the opportunity to respond to ****** ****** Crums complaint. If ****** ****** Crum continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the *** to take out $120 the *** only gave me $100 asked for every seat would not give me one. I've tried to resolve this issue with *** company and the chime company and I was denied I showed the 5 20s in front of the camera on the ***.

  Business Response

  Date: 02/15/2024

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***********************.
  
  On February 7, 2024, ***** contacted us via phone regarding one (1) ATM withdrawal totaling $120.00 which ***** stated was Partially Dispensed. We then opened an investigation into the matter and filed a dispute.
  
  On the same day, we notified ***** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  We understand this is not the resolution ***** was seeking, but we are confident the investigation of the claim was properly conducted and resolved. If **********;still does not agree with the outcome of the claim, they may submit a rebuttal by contacting Chime ****** Services at ************.
  
  We thank you for the opportunity to respond to ************************* complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime ****** Services at ************.