Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/3/2023 I contacted chime *** and advised them that there were fraudulent unauthorized transactions on my account for totaling to the amount of $470.00 and I advised chime I did not have access of my debit card it was lost/stolen at the time of the transactions and they neglected to notice that these were legit fraudulent transactions and denied me a refund for funds that were fraudulently tooken out of my account and they were well aware that these were fraud transactions and failed to provide me with a credit for unauthorized transactions on my account and I would like to be refunded.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
   
  On September 3, 2023, ************;contacted us via phone regarding two transactions totaling $470.00 which ************;stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On September 3, 2023, we notified Shaheim via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On September 5, 2023, we notified Shaheim via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  On October 9, 2023, Shaheim requested a copy of the documents we relied on in making our determination.
   
  On October 10, 2023, a copy of the documents Shaheim requested were forwarded to the email on file.
   
  We thank you for the opportunity to respond to ******************************* complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a tax refund suppose to be deposited into my account but was supposedly returned back to the **** I also had a state refund that they never told me was returned nor mentioned. This was back in February. I had the *** do a refund trace and all chime does is continue to tell me that they sent it back and they will investigate what has happened to the money. The *** never lies. And they never received the ****** dollars I was supposed to get. Now the money is lost through chime and I still never received my money along with my kids money. This isnt right. The reason it was returned was because my name didnt match my finances name on the return as he was incarcerated and filed the taxes and tried putting them into my account. Either way I understand but thats our money that was stolen from us and never again trust your taxes through chime. They changed their policies right after they told me they had sent it back. Trust me I will find out where and what happened to that money. They sent this to me over and over again and the *** still as of October 2023 when it was to be returned back in February still has nothing from chime being refunded or returned. So chime is telling me that the *** is lying Im sure that the *** doesnt lie and doesnt keep your refund without notifying you of this. And they have no reason to.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by Heaven ********.
  
  On February 20, 2023, Heaven contacted us regarding a direct deposit they were expecting in the amount of $10,038.72 which Heaven stated was not posted to their account.
  
  ********************** records indicate the direct deposit was returned on February 27, 2023. We recommend that Heaven contact the originator of the deposit for further information. 
  
  We thank you for the opportunity to respond to Heaven ********* complaint. If Heaven ******** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:10/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime is blocking transactions on my credit builder account that are over $400 despite it still being less than the daily transaction limit. I am trying to pay my rent and now I am late because of chime. Every single attempt to resolve this issue has been blocked by chimes customer service. Its either, the language barrier between me and chime customer service reps is so bad that they don't understand what I am asking for help with. They continue to misgender me on the phone no matter how many times I correct them. Instead of looking into the issue, they just tell me I reached my transaction limit for the day even though I intentially didnt make any transactions that day just so I could make the payment without the limit being reached. Chime customer service makes any issue an exhausting experience to get resolved. Their reps do not listen to customers. I am trying to pay my landlord *****. My limit is ****. Clearly under the limit. I am going out of my way to not use that card so I dont hit that limit. And still My card is declining.Is chime going to reimburse me for the late fees that Ive had to pay my landlord as a result of their shenanigans? I spent more than 3 hours on the phone with them this week, just to be rudely hung-up on when I asked the supervisor to apologize for misgendering me again. I am really filing this complaint because this is the only way unfortunately to get effective customer service from ********************** spent the last three days trying to pay my rent. Last three days calling chime where they assured me this was resolved just to find out it wasn't. Please do not send me a copy pasted biolerpoint statement that yall don't even fill out correctly like the one I attached to this complaint which is what yall sent to me yesterday in response to a 2 hour long phone call of me detailing this issue to multiple people. BBB please don't accept anything from chime in this manner.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***********************.
  
  Our record shows that the transaction was declined because it exceeded the limit for this type of transaction on their Credit Builder Account. 
  
  We have escalated Emm's complaint to the appropriate department for further review. We appreciate their patience while we review their account.
  
  We thank you for the opportunity to respond to Emm Talaricos complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 20th, 2023 at 9:00pm I went to a ********** Atm that had no issues before I utilized it. I put my chime card in the slot and requested for a withdrawal of 200 dollars cash and the atm said it was processing and the atm then had a red bar go across saying that Im sorry we arent able to give cash right now. Please call us at **************. So I gave them a call and when I spoke to two different representatives they informed me that since I did not have a account with chase they could not do anything and that I had to dispute it with my bank even though it was a issue with their atm. So I then called my bank which is chime and they informed that they wouldnt be able to do anything until the transaction went through and also informed me that the transaction shouldnt even go through since there was a problem with the atm processing the withdrawal. The atm also printed out a receipt showing details of the exact transaction and showing the same statement it said on the atm that they werent able to process it. So I then waited a day on Thursday the 21st until it came across my phone that it had been processed and also had charged me two atm fees. I then called chime to get this solved and to start dispute they informed me that the dispute process could be 45 days and they use the time to reach out to the other banker which was chase ( which I do not believe they did at all )and to review the information I provided when was the receipt. Although I was upset I waited and then on Monday September 25th I got a notification from chime saying my dispute had been denied, I immediately called and asked for a explanation for the denial and what I needed to provide which then then kept interrupting me saying that I will received a email in 10 days saying the reason it was denied and that they couldnt get me the information to the department that was denied so I could speak directly to them. *** called back so far 6 times and the email had never been sent out and still nothing from them or no explanation as to why. During this time I was also trying to communicate with chase and see if they have anything they can provide do I could provide it to my bank since they werent approving my dispute after I tried to refill again and they could not give me anything, I even tried going to the branch with the atm that was getting repairs to the atm the day after I had this issue and they said they couldnt do anything it had to be disputed with my bank. Still too this day I have no communications from chime stating the reason why it was denied and no answer to what I need to do.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***********************.
  
  On September 21, 2023, Ammad contacted us via phone regarding an ATM withdrawal totaling $206.00 which ***** stated cash was not dispensed for. We then opened an investigation into the matter and filed a dispute.
  
  On September 23, 2023, we notified Ammad via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On September 23, 2023, Ammad inquired about reopening the case, and a rebuttal claim was opened. On the same day, ***** requested a copy of the documents we relied on in making our determination.
  
  On October 6, 2023, a copy of the documents ***** requested were forwarded to the email on file.
  
  On October 7, 2023, we notified Ammad via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied.
  
  We have escalated the dispute claim referenced in *****'s complaint for further review. We appreciate *****'s patience at this time. 
  
  We thank you for the opportunity to respond to *************************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/14/2023

   
  Complaint: 20703525
  
  I am rejecting this response because:
  There is still no resolution to this problem from them and they still have not provided me the correct expectations to move forward to get my dispute approved. The email that was sent out with the information on the dispute didnt explain anything all it did was send me the information that I sent them with the proof that the money was not dispensed crossed out in red lines. This would be the 3rd time they are reopening the claim and still have not told me what else they need to move forward so I can actually get the money back that was wrongly taken from my account.
  Sincerely,
  
  ***********************

  Business Response

  Date: 10/20/2023

  Thank you for giving us the opportunity to follow up on Ammad Fondal's BBB complaint.
   
  On October 15, 2023, another rebuttal was opened, and as part of our dispute investigation, we filed chargebacks for eligible transaction(s). A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. We are still awaiting a response from the merchant. We will notify Ammad the results of the investigation no later than November 29, 2023.
   
  On the same day, we applied a temporary credit to ************;account for the full amount of the dispute. This credit was provided to allow Ammad with full use of the funds while we completed our investigation.
   
  We thank you for the opportunity to respond to Ammad Fondal's complaint. If **********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:10/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I disputed a charge on my chime account for merchandise not as described and sent proof that the merchant said h*** refund me if my merchandise was not as described (I was missing tags, shirts were ****** big, the sizing was off) I sent proof of everything and was denied. After asking merchant for refund he stopped responding which led me to dispute the charge.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
   
  On September 10, 2023, Myfila contacted us via phone regarding a transaction totaling $723.03 which Myfila stated credit was not received. We then opened an investigation into the matter and filed a dispute.
   
  On September 22, 2023, as part of our dispute investigation, we filed a chargeback for the disputed transaction. A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. Our records indicate we received compelling evidence from the merchant regarding Myfilas dispute. On October 6, 2023, we concluded our investigation and determined no error occurred. Myfila was notified of this on the same day.
   
  On October 6, 2023, Myfila made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on October 6, 2023, we notified Myfila via email that our decision remains that no error occurred.
   
  On October 6, 2023, another rebuttal claim was opened. The rebuttal investigation is currently in process, and we are working to resolve Myfilas case as quickly as possible. We will notify Myfila the results of the investigation no later than December 3, 2023.
   
  On October 6, 2023, Myfila requested a copy of the documents we relied on in making our determination. On the same day, a copy of the documents Myfila requested were forwarded to the email on file.
   
  We thank you for the opportunity to respond to *************** complaint. If *******************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:10/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ok so basically to summarize it all up, I opened an account with **********************. I had money from unemployment/covid/savings. So i decided it was more secure in a bank. I deposited the quite large amount into my Chime account, and when i say large i mean a few thousand. Then i had the misfortune of losing my iphone. Left it on the counter at shell after paying with it. Then My account was being drained. I got in contact with Chime after i noticed my phone was misplaced because well they had all my money. I spoke to member services atleast a few hundred times, they assured me my money was safe and it would get returned after i opened a dispute. Well i opened a dispute and more transactions were popping up from the same merchant. I called again multiple times. And apparently when they cancelled my card and issued me a new one the virtual one still works. Even if they cancel the virtual one and replace it.. So after some time i got my denial i asked why they denied my claim when my money was stolen. I did not authorize nobody to use my card/account i do not know the merchant nor have i done business with them. I opened a rebuttal like 3 times i think and after the last one i read on one of the emails saying that if i wanted documentation or details of the investigation of how they came to the denial decision. That when they sent me an email with the transactions that i was disputing and the intake form meaning a form thats filled out when i originally filed the dispute So i asked if thats what they based their denial on and they said in other words yes. That if i wanted i could do a rebutal They're response was to close my account. I asked why they said because i did not comply with the deposit agreement. Months later i called again and one rep accidentally said my account was closed due to fraud activity. So basically they closed my account because i reported my money was being stolen. When ever i asked something i always got generated responses that were irrelevant

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************
  
  Claim ID: *******
  On April 18, 2023, *** contacted us via phone regarding seventy-eight transactions totaling $7,151.35 which ******************* stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On April 25, 2023, we notified *** that we completed our investigation and based on the information available, we determined a partial error occurred. As a result, a merchant credit in the amount of $1,260.00 was posted to ************** account. For the rest of the disputed transactions, we determined that no error occurred.
  
  Between April 27, 2023 and May 30, 2023, *** made multiple requests to reopen the investigation and rebuttals were initiated. On May 9, 2023, we notified ******************;via email that the merchant issued a credit in the amount of $1.00 and was posted to their account.
  
  As of our latest decision on June 12, 2023, we notified *** via email that our decision for the rest of the disputed transactions remains, and we concluded that no error occurred.
  
  On May 12, 2023, *** requested a copy of the documents we relied on in making our determination.
  
  On August 25, 2023, a copy of the documents ********;requested were forwarded to the email on file.
  
  Claim ID: *******
  On April 21, 2023, *** contacted us via phone regarding two Pay Anyone transfers totaling $850.00 which ******************* stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On April 21, 2023, we notified *** that we completed our investigation and based on the information available, we determined that no error occurred.
  
  Between April 21, 2023 and May 30, 2023, *** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on June 11, 2023, we notified *** via email that our decision remains that no error occurred.
  
  On April 21, 2023, *** requested a copy of the documents we relied on in making our determination.
  
  On June 15, 2023, a copy of the documents ********;requested were forwarded to the email on file.
  
  Additionally, on April 23, 2023, after a complete review of ***'s account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
  
  We thank you for the opportunity to respond to ************** complaint. If ******************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20702529
  
  I am rejecting this response because: 

  when I asked for documentation on what they based their denial on they sent me nothing but a list of transactions that I was disputing.  Basically saying they had no grounds for denial. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/18/2023

  Thank you for giving us the opportunity to follow up on ************** BBB complaint.
   
  We understand this is not the resolution ********;was seeking, but we are confident the investigations of the claims were properly conducted and resolved.
   
  We would be happy to resend ********;the documents used in our investigation. This will include information that we had available to us and additional information/evidence that the merchant provided, if any. Please know that we will send the requested documents as quickly as possible, but it may take up to 10 business days. 
   
  We thank you for the opportunity to respond to ************** complaint. If ******************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/18/2023

   
  Complaint: 20702529
  
  I am rejecting this response because:

  you did not investigate anything, I already asked for the documents and investigation results or why you denied my claim, all you sent me were a list of the transactions and the the intake form. None of that is enough evidence to deny my claim. I took it upon myself to investigate and look for the individual that did this to me and surprisingly i found them. Ive attached the evidence so please re investigate and make the correct decision. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/24/2023

  Thank you for giving us the opportunity to follow up on ************** BBB complaint.
   
  Claim ID: *******
   
  On October 17,2023 , ********;inquired about reopening the case, and a rebuttal claim was opened. On the same day, we notified ******************;via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  We understand the circumstances surrounding ***'s complaint. However, we have confirmed that the claims were properly handled and correctly decisioned. Therefore, we are confident with the outcome of our investigation.
   
  We thank you for the opportunity to respond to ************** complaint. If ******************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20702529
  
  I am rejecting this response because:
  I have submitted evidence of the person that made those transactions. They are also a chime member and they sent me screenshots of them confessing to chime member services what they did. 
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified by Apple that someone was using my account fraudulently with out my consent/permission. They have deactivated that account and escalated it. Apple was able to refund a couple transactions. They advised me to contact my bank, Chime, and let them know. After I opened a dispute and uploaded the letter I received from Apple the claim was denied. Chime would not give me a reason why. I contacted chime escalations team in disputes. They read through my documents and advised that my claim should never have been denied. They reopened my claim. The claim was denied with out reason 7 times total. Each time with proper documentation and an escalation team supervisor reopening the claim. Disputes will not respond and provide a reason or refund. Also, with EVERY rebuttal they change the amount denied.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
   
  On June 6 ,2023, Tylisa contacted us via phone regarding 79 transactions totaling $724.63 which Tylisa stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On June 7, 2023, we notified Tylisa via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On June 9, 2023, the merchant issued credit in the amount of $161.85. We consider this credit permanent, and we reversed any applicable fees.
   
  Between June 7, 2023 and October 5, 2023, Tylisa made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on October 5, 2023, we notified Tylisa via email that our decision remains that no error occurred.
   
  On October 5, 2023, Tylisa requested a copy of the documents we relied on in making our determination.
   
  On October 7, 2023, a copy of the documents Tylisa requested were forwarded to the email on file.
   
  We thank you for the opportunity to respond to ********************** complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20702095
  
  I am rejecting this response because:
  
  Chime bank never explained to me why the claim was denied. When you asked them for documentation they just re-send the documents that you originally sent them and say this is why.
  

  Well, if that document were the reason, why why would you deny the claim at all? Because in my letter from Apple, it specifically says that my account was compromised and they are aware that someone was using my account and my card fraudulently. Therefore, I did not make those charges.

  Sincerely,
  
  *****************************

  Business Response

  Date: 10/18/2023

  Thank you for giving us the opportunity to follow up on ***************************;BBB complaint.
   
  On October 16, 2023, A rebuttal claim was opened.
   
  On the same date, we notified Tylisa via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  On October 13, 2023, Tylisa requested a copy of the documents we relied on in making our determination.
  
  On October 15, 2023, Tylisa a copy of the documents requested were forwarded to the email on file.
   
  We understand this is not the resolution Tylisa was seeking, but we are confident the investigations of the claim was properly conducted and resolved.
   
  We thank you for the opportunity to respond to ********************** complaint. If **************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a dispute on 8/29/2023 with Chime for unauthorized transactions that totaled ****** caused by a stolen card. I have rebutted this with Chime 8 times. They refuse to do an actual investigation and instead keep denying me. No one from chime has reached out to any of the merchants or the ******* police department. I have filed a police report with the ******* police department in ******* and have also had a detective on the phone with me at the time of the 7th rebuttal with Chime regarding this dispute. She provided a statement (Emailed) stating that I was a victim of fraud and that the investigation is under way so she is not able to give them a police report. This was on 9/26/2023. I got an email today (10/4/23) stating that the dispute was once again denied. I have attached the Letter from Detective of the ******* ****************** Financial Crimes Unit Criminal *********************** that she and I emailed to chime on 9/26/2023.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by *************************.
   
  On August 29, 2023, Natiesha contacted us via phone regarding six (6) transactions totaling $317.03 which Natiesha Todd stated were unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On September 3. 2023, we notified Natiesha via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  Between September 3, 2023 and October 4, 2023, Natiesha made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on October 4, 2023, we notified Natiesha via email that our decision remains that no error occurred.
   
  On September 10, 2023, Natiesha requested a copy of the documents we relied on in making our determination. On September 12, 2023, a copy of the documents Natiesha requested were forwarded to the email on file.
   
  We thank you for the opportunity to respond to ************** complaint. If Natiesha Todd continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20702022
  
  I am rejecting this response because: there was no investigation done. No one reached out to any of these merchants nor the ******* police department . I have called and spoke to them myself. The detective with the ******* police department also sent you a letter stating that I am a victim of fraud and she was also on the phone with me when I made the 6th or 7th rebuttal on 9/26 and you still denied my rebuttal. What type of company denies a customer when she has provided proof from a government entity? How was there no error of my card was stolen and proper authorities were notified??
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/18/2023

  Thank you for giving us the opportunity to follow up on Natiesha Todds BBB complaint.
  
  We understand this is not the resolution ******** was seeking, but we are confident the investigations of the claim(s) were properly conducted and resolved. If ******** still does not agree with the outcome of the claim(s), they may submit a rebuttal to ********************************.
  
  Please keep in mind that in order to reopen the claim, additional information not previously provided to us during our initial investigation must be provided. The timeframe for the rebuttal process is 45 days and Natiesha will be notified via email once a final outcome has been determined.
  
  We thank you for the opportunity to respond to Natiesha Todds complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime bank account was hacked and drained . Chime will not cancel transaction or refund the Money .

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
  
  On October 5, 2023, ******** contacted us via Chime app regarding two Pay Anyone transfers totaling $1,547.00 which ******** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On October 6, 2023, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  Between October 6, 2023 and October 9, 2023, ******** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on October 9, 2023, we notified ******** via email that our decision remains that no error occurred.
  
  Between October 6, 2023 and October 9, 2023, ******** requested a copies of the documents we relied on in making our determination.
  
  Between October 7, 2023 and October 10, 2023, a copies of the documents Brittany requested were forwarded to the email on file.
  
  We thank you for the opportunity to respond to ******************************* complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20701431
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 10/13/2023

  This is a fraudulent transaction . 

  Business Response

  Date: 10/20/2023

  Thank you for giving us the opportunity to follow up on ******************************* BBB complaint.
   
  We understand this is not the resolution *************;was seeking, but we are confident the investigations of the claim was properly conducted and resolved. If Brittany still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
   
  Please keep in mind that in order to reopen the claim, additional information not previously provided to us during our initial investigation must be provided. The timeframe for the rebuttal process is 45 days and Brittany will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ******************************* complaint. If ****************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20701431
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/05/2023 I reached out to Chime to update my address. I was switched between agents for over 11 hours. Every agent passed the buck and did not offer resolution. I have been trying to change my address for over 24 hours and no one can help.

  Business Response

  Date: 10/13/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by Akenter Lazare.
  
  On October 4, 2023, ******* contacted us to request to update the physical address listed on the account since they were receiving an error when attempting to update within the Chime app. 
  
  We have escalated Akenter's complaint to the appropriate department for further review. We appreciate *******'s patience at this time. 
  
  We thank you for the opportunity to respond to ************************ complaint. If ******************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.