Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  , I have been sending my **** from, Irs appseptence documents from federal and state. I am so disappointed in the way Chime has been handling this matter. The chime support teams are also ridiculous with the way they speak to your customers. I've made countless reports on your staff over the phone. Chime has pushed me past my limits at this point. I have been evicted from my home due to failure to pay. I have a very sick 3-year-old who has run out of his meds and I can't pay for it because my account is still suspended. When I have sent in all the required documents. we have been living in our car for the past week and a half. I a so disappointed with Chime services. I've been told by 7 supervisors that my account should been unlocked and I will have access to my money by now because my documents support it being from my refund. I was also told by a supervisor that I could use my expired ID. After all, I have no way to get a new one because my money is still locked. I called 10 times today and received horrible service. My son is extremely sick going on 2 days without his meds. Today we received a hurricane warming and I am so upset that I have no way to provide good shelter for my son because we have no money due to this issue we have to spend the night in the car once again

  Business Response

  Date: 10/10/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
  
  On August 23, 2023, during a routine monitoring of accounts, we identified some unusual activity regarding the amount and/or origin of certain funds which were deposited to ******'s Chime account. As a result, we placed a hold on the account and requested documentation from ****** that could verify the source of the funds deposited.
  
  Between September 1, 2023 and September 30, 2023, ****** submitted some of the requested information for our review.
  
  On October 3, 2023, upon further review of the documents provided, the account was re-enabled, giving ****** full access to the funds on the account.
  
  We thank you for the opportunity to respond to ******************* complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ive been emailing an constantly calling chime to update my email and phone number to my chime account because my email was changed and so they cant find my acccount when i call becuase of the email not being known that is was changed to so theyve told me numerous times to email the review team and support team which i have done and just yesterday theyve had me upload twice now a picture of me holding my id and a piece pf paper with my name and the days date written on it and just as when i thought they were finally going to update my information after they needed me to send another email to use and the person was going to update my info as soon as i sent it she apparantly needed to send the info over to onther team/person then i got another email saying my account was closed and i recieved another email stating it was on hold and then i sent the front and back of my id in just for them to tell me this " Hi *******, Thank you for reaching out to the Chime Member Protection Team. Ive looked into your account details to find some answers. After a recent review of your account, weve found that it does not comply with the terms of the Deposit Account Agreement. Your account has been closed by Chime and is not eligible for a refund. For more information, please review the Amendment and Cancellation section of the Chime Deposit Account Agreement. If you have any questions, please respond to this email or contact us at **************. Thanks,****** | Member Protection Team "that was the last email i just recieved after emailing there review team after calling customer service ... they arent tellin me anything about my account or help me get back into it i have been going through this process since sept 5 of last month and just yesterday is when they sarted telling me my account was closed, on hold , and closed again! im not understanding why they arent helping me get my account back since someone changed my email . i havent used the account in over a year now

  Business Response

  Date: 10/10/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
  
  On June 16, 2022, after a complete review of the account in question, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening. As a result, we exercised our right to close the account. At this time, the account is not eligible to be re-enabled. 
  
  We thank you for the opportunity to respond to ***************************** complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at *********************************

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 30, 2023 someone hacked into my Chime account and took an odd amount of $612.11 leaving my account with only 97 cents. I reported this immediately to chime and they had stated that no has occurred and no money will be replace back into my account. I have a police report **** stated shown telephone invoice and they still refuse to replace my money.We believe that this transaction happen when the victim went and purchased a new phone with her phone carrier and someone copied/ transferred her information when her accounts were visible. This transaction happened a week after new phone was purchased.

  Business Response

  Date: 10/10/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
  
  On August 30, 2023, **** contacted us via live chat regarding a Pay Anyone transfer totaling $612.11 which **** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On August 31, 2023, we notified **** via email that we completed our investigation and based on the information available, we determined that no error occurred. Additionally, **** requested a copy of the documents we relied on in making our determination. On September 4, 2023, a copy of the documents **** requested were forwarded to the email on file.
  
  Between August 31, 2023 and October 9, 2023, **** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on October 10, 2023, we notified **** via email that our decision remains that no error occurred.
  
  We thank you for the opportunity to respond to **************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/10/2023

   
  Complaint: 20681518
  
  I am rejecting this response because: this is a fraudulent transaction. I have sent them every piece of documentation they have requested including police report, drivers license, telephone bill, bank statement, etc. Everything thing I have sent (at their request) still has been denied. They asked for a notarized statement. I sent it. Still not good enough. At this point I am starting to believe that *** be this was transmitted from within the company. Since it was a person to person transfer and not a merchant they wont refund the money. I have repeatedly stated that I do not know this N ******** and the ************ ************** couldnt located him but phone or email how can they state or prove it wasnt fraudulent? My kids and bills have suffered since this all took place on Aug 30th. And they just refuse to make it right.
  

  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/13/2023

  Thank you for giving us the opportunity to follow up on **************** BBB complaint.
   
  We understand this is not the resolution Dana was seeking, but we are confident the investigations of the claim were properly conducted and resolved.
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20681518
  
  I am rejecting this response because: I believe this company is refusing to give my money back because it was a person to person transaction and not a merchant.  I have had a couple of other items I didnt recognize and since they were from a merchant they returned my ***** dollars. But refuse to refund the $612.11 fraud.
  Really not sure why when I have sent them all the documents they requested.
  something sounds fishy!!!!

  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/19/2023

  Thank you for giving us the opportunity to follow up on **************** BBB complaint.
   
  We appreciate the circumstances surrounding ***********;dispute but we are confident the investigation of the claim was properly conducted and resolved. As such, we are unable to provide Dana a refund. 
   
  We thank you for the opportunity to respond to **************** complaint. If ********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/19/2023

   
  Complaint: 20681518
  
  I am rejecting this response because: they are claiming I havent given enough information that I didnt do the person to person transaction even after all the reports  I have sent them. This company doesnt even work out of the ***. They wont allow me to talk to the **************** or the investigation team. They keep telling me that there is no upper management. What kind of company is this????

  im just wanting my money that this (********************************* ) took from me. Thats it, thats all I want and need.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 16th I bought a graphics card for $315.12. Amazon sent a picture of the delivery made to an open parking lot and provided a message that the item was left in a secured mail room as per usual. After contacting Amazon I was told it was their mistake and I should be refunded. I then bought a second graphics card thinking I would be refunded soon. When it came time to refund me, amazon requested a police report. After providing a police report, I was still denied a refund. I was told to wait 50 days. I informed them I would be moving forward with a chargeback from my bank. I still called after 50 days and told them if they refunded me I would cancel the charge back. I was given a 10-day ticket saying I would be contacted. I never was and closed my accounts with Amazon after I called and was again refused a refund.The initial chargeback was denied. After 7 rebuttals the investigations **** sent me information regarding the purchase I made on the 17th and not the 16th. I was forced to reopen a new case. After about a month my claim was denied on the 23rd of Sept. I requested info on why it was denied. I was sent 7 pages of a blank PDF from Chime and no reason as to why I was denied.I called Chime and requested to speak to a manager. ********, let me know that the evidence I issued to Chime (*see documentation) was not considered in the investigation. He concurred with several other supervisors that this is a clear-cut case of non-receipt of goods and services. He submitted a rebuttal with special notes for the investigation team. The rebuttal was denied because Chime needed new evidence to process a rebuttal due to their policies. I called Chime again and spoke with a Manager named *****. He also concurred that this issue is non-receipt of goods and services. My 3rd rebuttal was denied again.

  Business Response

  Date: 10/06/2023

  Thank you for giving us the opportunity to follow up on ********************* BBB complaint.
  
  On June 16, 2023, **** contacted us via phone regarding a transaction totaling $315.12 which **** stated was non-receipt of goods and services. We then opened an investigation into the matter and filed a dispute.
  
  On September 24, 2023, we notified **** via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  Between September 25, 2023 and September 30, 2023, **** made multiple requests to reopen the investigation and rebuttals were initiated. As of our latest decision on September 30, 2023, we notified **** via email that our decision remains that no error occurred.
  
  On September 25, 2023, **** requested a copy of the documents we relied on in making our determination.
  
  On September 26, 2023, a copy of the documents **** requested were forwarded to the email on file.
  
  We have escalated the dispute referenced in ****'s complaint for further review. We appreciate ****'s patience at this time. 
  
  We thank you for the opportunity to respond to ********************* complaint. If ***************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/08/2023

   
  Complaint: 20680897
  
  I am rejecting this response because:

   

  1. The requested information received was a PDF with 7 blank pages, see attached and the screen shot provided.
  
  2. This issue has been "escalated" several times by no less than 7 supervisors and 3 managers all with the same result and no explanation of why this issue persists. 
  
  The lack of efficacy in this situation in regards to this response and all prior responses is unacceptable given the evidence I have provided. Amazon clearly mishandled the delivery and Chime has clearly mishandled this situation. I again humbly request for my money back through a charge back to amazon as they refuse a refund and an error has clearly been demonstrated.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/13/2023

  Thank you for giving us the opportunity to follow up on ********************* BBB complaint.
  
  On September 1, 2023, as part of our dispute investigation, we filed chargebacks for eligible transaction(s). A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. Our records indicate we received compelling evidence from the merchant regarding ****'s dispute. As of our latest decision on September 30, 2023, we notified **** via email that our decision remains that no error occurred.
  
  Upon receipt of ****'s complaint, we have escalated to have the documents used in the determination of the claim resent to **** via email as soon as possible. 
  
  We thank you for the opportunity to respond to ********************* complaint. If ***************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/13/2023

   
  Complaint: 20680897
  
  I am rejecting this response because:
  
  It has been over a month since the rejection of the case and no compelling evidence has been issued. Only Blank PDFs as demonstrated in the previous response. Considering the overwhelming and compelling evidence I have presented here, I see no reason that a **************** should not have already been made. 
  
  10 Days have already passed and I see no evidence of escalation or change in response from Chime. I humbly request again that I have my $315.12 returned to me via chargeback for non-receipt of items due to gross negligence on the behalf of Amazon.com.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 10/20/2023

  Thank you for giving us the opportunity to follow up on ********************* BBB complaint.
  
  On October 16, 2023, the most recent date **** requested a copy of the documents we relied on in making our determination. On the same day, a copy of the documents **** requested were forwarded to the email on file. Additionally, **** inquired about reopening the case, and a rebuttal claim was opened. 
  
  On October 17, 2023, we notified **** via email that we completed our investigation of ****'s most recent rebuttal and based on the information available, we determined that no error occurred.
  
  We thank you for the opportunity to respond to ********************* complaint. If ***************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/20/2023

   
  Complaint: 20680897
  
  I am rejecting this response because:

   

  In the documentation provided the rejection of my case was due to proof that I recieved or am using the item. The evidence provided claimed that it was delivered in the mailroom but as you can see in the overwhelming amount of evidence I provided by amazons delivery driver, they did not leave it in the mailroom. The previous 16 delivers, as claimed as proof that the address is confirmed, were to the mail room. 
  
  There is no evidence and Chime is demonstrably wrong in their determination. Amazon did not deliver the package to the proper location and is solely liable for the missing product. Chime needs to issue a chargeback given the overwhelming evidence provided by the delivery driver that shows negligence resulting in non-receipt of goods and services.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/27/2023....my direct deposit was entered my bank account and someone I do not know...transfered **** dollars from my account...I disputed the transaction...and was just notified that the case was closed with no error on 09/30/2023

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
  
  On September 27, 2023, ******* contacted us via phone regarding a PayAnyone transfer totaling $1,200.00 which ******* stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On September 29, 2023, we notified ******* via email that we completed our investigation and based on the information available, we determined that no error occurred.
  
  On September 30, 2023, ******* notified us via phone that they would like their Chime Checking Account closed. That same day, the account was closed per *******'s request.
  
  Upon receipt of *******'s complaint, we have escalated their dispute for further review. We appreciate *******'s patience at this time. 
  
  We thank you for the opportunity to respond to ******************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/09/2023

  Please see the attached

  Business Response

  Date: 10/13/2023

  Thank you for giving us the opportunity to follow up on ******************** BBB complaint.
   
  On October 8, 2023, a rebuttal claim was opened.
   
  On the same day, we notified William via email that we reopened the claim based on the additional information provided and determined that an error did occur. As a result, a credit in the amount of $1,200.00 was posted to William's account on October 8, 2023.
   
  We thank you for the opportunity to respond to ******************** complaint. If ************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:09/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to use pay anyone for two months now. The app says there is a problem and it will be fixed in 24 hours this has been going on for 2 months. I tried calling customer service it says press 0 to connect to a customer serviced person. This function doe snot work either. I would really like to be able to communicate with people that have my money. I have my direct deposit set to change in December. If this is not corrected and or I cannot speak to an English speaking person at this worthless alleged financial institution. I will let it go ahead and change I have had it with irresponsible companies . Humans are where you get your money please treat us like humans if nothing else. And actually get someone that can do customer support and or IT your customer service is so aggravating I am screaming at my **** phone for no reason other than incompetent irresponsible companies.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
  
  Between August 30, 2023, and September 1, 2023, ***** contacted us multiple times regarding declined Pay Anyone transfers that ***** attempted to send. Please note, these Pay Anyone transfers were declined to prevent potential fraud on *****'s account. We may decline Pay Anyone transfers that are found to be high risk.
  
  In accordance with section E(2) of the Chime Deposit Agreement, Pay Anyone Transfers will be monitored and may be held, delayed or blocked if, in Chimes sole discretion, completing the transfer could result in fraud or another form of financial harm. For more information, please review the following: ******************************************************************************.
  
  We thank you for the opportunity to respond to ****************** complaint. If *********************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit score dropped by 130 points after having the account for 3 months. I inquired to customer service about the issue and was given canned answers that clearly didn't apply to my situation. I was told I had a late balance (for what? I don't know) and I should consider their 'safer credit building" feature (already had it). I should pay my balance as it was overdue. I didn't have a balance. I had safer credit building. The credit bureau sited Chime as a reason for the credit score dropping (a "hard inquiry"), which I told the agent yet was still given all these suggestions/answers which clearly didn't apply. Support request #******** agent *****T2-W, *********

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************
  
  The Credit Builder program consists of two elements: the Secured Account and the Credit Builder Card. When funds are added from the Checking Account to the Secured account, this money is held as the total limit available in the Credit Builder.
  
  One factor of credit score is length of credit history. When a new credit card is opened, it may sometimes lead to a temporary credit score decrease. Credit scores can improve in a few months with positive credit behaviors like making on-time payments.
  
  Making on-time payments is a key factor to increase credit score over time. Credit Builders impact on Eves credit may vary, as credit scores are independently determined by credit bureaus based on a number of factors including the financial decisions made with other financial services organizations such as activities on other credit cards and loans.
  
  On September 30, 2023, Eve notified us via chat they would like their Chime account closed. As a result, ***'s Checking and Credit Builder accounts were closed per their request on October 6, 2023. 
  
  We thank you for the opportunity to respond to ******************* complaint. If ***************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The bank was not secure. Their phone number was not theirs. Then they will not return my money until November after the dispute.

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by Amber Upward.
   
  Claim ID: ********
  On September 29, 2023, Amber contacted us via phone regarding a transaction in the amount of $32.46 which Amber stated was unauthorized. We then opened an investigation into the matter and filed a dispute. 
   
  On the same day, we applied a temporary credit to Amber's account for the full amount of the dispute. This credit was provided to allow Amber with full use of the funds while we completed our investigation.
   
  On September 29, 2023, as part of our dispute investigation, we filed chargebacks for eligible transactions. A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. We are still awaiting a response from the merchant. We will notify Amber the results of the investigation no later than December 28, 2023.
   
   
  Claim ID: ********
  On September 29, 2023, Amber contacted us via phone regarding a Pay Anyone transfer in the amount of $490.00 which Amber stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On September 30, 2023, we notified Amber via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We thank you for the opportunity to respond to ************************;complaint. If **********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime process my check 08/25/2023 to be mailed out to my mailing address. I havent received anything Yet it been pass 30 days. Every time I call chime member services they tell me I cant receive my money and they cant give me no information pertaining to my money I have $8,603.11 on my account I need my money

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
  
  On February 2, 2023, after a complete review of ******'s account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
  
  The account is not eligible to be re-enabled until Fashad provides valid copies of the requested documents. 
  
  We thank you for the opportunity to respond to *************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20677501
  
  
  Sincerely,
  
  *******************;
  I am rejecting this response because: I had provided my documentation mutiple times and also I provided my social security and a self portrait of me holding my ID with the date of the day. i took a  picture with a billing address  as well. I have in writing that yall chime members email me stating that my closure check was sent off 08/25/23 and it been more than 30 days I havent received anything if I have to take this matters to small Court i will I just want my hard learned money I worked for .

  Business Response

  Date: 10/11/2023

  Thank you for giving us the opportunity to follow up on Fashad Kennedys BBB complaint.
   
  Chime identified that Fashad's account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account. We now consider this matter resolved.
   
  We thank you for the opportunity to respond to *************** complaint. If *******************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20677501
  
  I am rejecting this response because:my unused balance I still havent received I have emails telling me my closure check was sent out 08/25/23 and another email saying 09/22/23 I provided my documentation to receive my unused balance mutiple times 
  
  Sincerely,
  
  Fashad Kennedy 

  Business Response

  Date: 10/17/2023

  Thank you for giving us the opportunity to follow up on *************** BBB complaint.
  
  The account is not eligible to be re-enabled until ****** provides valid copies of the requested documents. 
  
  We thank you for the opportunity to respond to *************** complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:09/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed to call chime about a refund I googled there customer service number I called the number I got a man I couldn't understand what he was saying. The man called me back he said I can help you get a refund. Down load this bank app and I will walk you through it The man took my whole paycheck. I immediately called the bank to get help they said we can't help you. My account is supposed to be secure .

  Business Response

  Date: 10/06/2023

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
  
  On September 28, 2023, ****** contacted us via phone regarding a Pay Anyone transfer totaling $517.00 which George  stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On September 29, 2023, we notified ****** via email that we completed our investigation and based on the information available, we determined that no error occurred. The same ******************** inquired about reopening the case, and a rebuttal claim was opened. 
  
  On October 2, 2023, we notified ****** via email that we reopened the claim based on the additional information provided and determined that an error did occur. As a result, a credit in the amount of $517.00 was posted to ******'s account 
  
  We thank you for the opportunity to respond to ******************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************