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Business Profile

Financial Technology

Chime Financial, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Important information

Complaints

Customer Complaints Summary

  • 7,888 total complaints in the last 3 years.
  • 2,152 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chime is holding two checks that were issued to TyJairese Nevings from our company, ******* Painting. These funds have cleared our business account yet she has never received the funds into her account. Check #**** issued on August 12, 2022 in the amount of $558 and check #**** on Nov. 4, 2022 in the amount of $451 are still not in her account. We need these funds issued to her immediately!

    Business Response

    Date: 11/15/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
     
    For security reasons we are unable to provide information in regards to another member's account. Please note, more information related to checks can be found here https://www.chime.com/policies/stride/deposit-account-agreement/#mobile-check-deposit 

    We thank you for the opportunity to respond to *************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/16/2022

     
    Complaint: 18396114

    I am rejecting this response because nothing has been done.   I want chime to stop holding check #**** deposited August 12th for $558 immediately and issue the funds into her account.  As of yesterday, these funds have not been deposited into **** account. 

    Sincerely,

    *************************

    Business Response

    Date: 11/17/2022

    Thank you for giving us the opportunity to follow up on *************************** BBB complaint.

    As stated previously, for security reasons we are unable to provide information in regards to another member's account. Please note, more information related to checks can be found here https://www.chime.com/policies/stride/deposit-account-agreement/#mobile-check-deposit

    We thank you for the opportunity to respond to *************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/17/2022

     
    Complaint: 18396114

    I am rejecting this response.  Please be advised, we will take legal action should her check issued August 12, 2020 in the amount of $558 not be deposited into her account no later than Friday, November 18, 2022 at 5pm. 

    Sincerely,

    *************************, Owner

    ******* Painting

    **************

    Business Response

    Date: 11/21/2022

    Thank you for giving us the opportunity to follow up on *************************** BBB complaint.

    For security reasons we are unable to provide information in regards to another member's account. We strongly recommend ******* visit this link https://www.chime.com/policies/stride/deposit-account-agreement/#mobile-check-deposit more information related to checks. We now consider this matter closed.

    We thank you for the opportunity to respond to *************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  • Initial Complaint

    Date:11/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bank owes me money and refuses to send out money on a dispute which I won! The amount is $416.96.

    Business Response

    Date: 11/18/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************************
     
    On September 24, 2022, ***********;contacted us via phone regarding one transaction totaling $416.96 which Thomas stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
     
    On September 26, 2022, after a complete review of Thomass account, we determined that the account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account. 
     
    On October 14, 2022, we notified Thomas via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, a credit in the amount of $416.96 was posted to Thomass account on October 14, 2022.
     
    On November 8, 2022, a check for the remaining balance on ******* account was mailed to them. Our records show that it was cleared on November 14, 2022.

    We thank you for the opportunity to respond to ************************** complaint. If ******************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
     

  • Initial Complaint

    Date:11/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a bank account with Chime. On October 24th 2022, closed my account suddenly without notice after I deposited money from my work 401K in the amount of $34,403.25. I called them immediately and they started I need to validate my identity and provide proof of the funds. I sent them copies of my ID, passport, and verification from my work showing the deposits. They reopened my account on the 26th of October. Then on Nov 4th, 2022, they closed my account again without notice stating it did not meet their requirements. I called immediately and they asked for the same information: a copy of my ID, secondary government ID, proof of funds being deposited by a known source, and an explanation of the funds being meant solely for me the recipient. I submitted this the same day. Since the 4th of Nov, I have been asked for the same information multiple times and I have provided it. Chime keeps saying they will open my account to give me access after the provision of my identification and that has not happened. This is unacceptable and I want access to the account restored. I have been transferred multiple times to their review team who are supposed to be validating my information and instead of a resolution I get an email every day asking for me to submit the information again. I want my account access back. I want my money back! I have emailed their CEO who has not bothered to acknowledge or respond to my urgent requests. I want help getting my account access back so I can the money that was deposited from my retirement account with fidelity.

    Business Response

    Date: 11/17/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
     
    Upon receipt of ******'s complaint filed with the BBB, we directed Martha's request to the appropriate team. ****** will be notified via email as soon as an update is available.

    We thank you for the opportunity to respond to ********************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  • Initial Complaint

    Date:11/12/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Amount: $1962.00 Date: 11/09/2022 I had $1962.00 in unauthorized charges onto my debit card. I called Chime to file a dispute, I was on the phone with the representative and was told a ******************* was making the charges. The charges were still pending as soon as the chargers were posted. They denied my claim without looking into it. I did not authorize this transaction nor do I know a *******************.

    Business Response

    Date: 11/17/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************

    On On November 9, 2022, Antonio contacted us via phone regarding multiple transactions totaling $1,955.00 which Antonio stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
     
    On November 11, 2022, we notified Antonio via email that we completed our investigation for part of the claim totaling $700.00 and based on the information available, we determined that no error occurred.
     
    On November 16, 2022, we notified Antonio via email that we completed our investigation for the remainder of the claim totaling $1,255.00 and based on the information available, we determined that no error occurred.
     
    We have escalated the dispute referenced in *******'s complaint for further review. Antonio will be notified via email as soon as the investigation is completed.
     
    We thank you for the opportunity to respond to ******************************* complaint. If ***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/17/2022

     
    Complaint: 18394535

    I am rejecting this response because: I have made an appeal to the denial of the claim. On Chime the app, the claim is still denied and has not been reopened. I was told that a provisional credit will be provided on the 10th business day so I can pay bills. That will be the 24th according the to claim being made on the 9th.

    Sincerely,

    *****************************

    Business Response

    Date: 11/22/2022

    Thank you for giving us the opportunity to follow up on ***************************** BBB complaint.

    We apologize for the delay of *******'s dispute investigation. We have escalated the dispute referenced in *******'s complaint for further review. Antonio will be notified via email as soon as the investigation is completed.
     
    We thank you for the opportunity to respond to *****************************' complaint. If ***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/23/2022

     
    Complaint: 18394535

    I am rejecting this response because: I am waiting for my provisional credit so that I can pay my bills. Here are more photos from the conversation I had with *******. They said that Chime can reverse the transaction.

    Sincerely,

    *****************************

    Business Response

    Date: 12/05/2022

    Thank you for giving us the opportunity to follow up on *****************************' BBB complaint.
     
    On November 22, 2022, ******* inquired about reopening the case, and a rebuttal claim was opened.
     
    On November 23, 2022, we notified ******* via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
     
    We thank you for the opportunity to respond to *****************************' complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.


  • Initial Complaint

    Date:11/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dispute #******* I filed a dispute with Chime as the transactions were happening. A ******************* a representative said the name was using cash app to take money out of my account. They immediately closed my card, and as the transactions were changing from pending to posting they denied the claim instantly without looking into it. I have filed a police report, also contacted ******* via email with no reply back as of today.

    Business Response

    Date: 11/18/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************
     
    On November 9, 2022, Antonio contacted us via phone regarding fourteen transactions totaling $1,255.00 which Antonio stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
     
    On November 11, 2022, we notified Antonio via email that we completed our investigation and based on the information available, we determined that no error occurred.
     
    We understand this is not the resolution Antonio was seeking, but we are confident the investigations of the claim was properly conducted and resolved. If ******* still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
     
    Please keep in mind that in order to reopen the claim, additional information not previously provided to us during our initial investigation must be provided. The timeframe for the rebuttal process is 45 days and Antonio will be notified via email once a final outcome has been determined.
     
    We thank you for the opportunity to respond to ******************************* complaint. If ***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18394516

    I am rejecting this response because: I have already submitted a rebuttal a week ago, nothing has been reopened yet.

    Sincerely,

    *****************************

    Business Response

    Date: 11/27/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ******************************

    We understand this is not the resolution ******* was seeking, but we are confident the investigations of the claim was properly conducted and resolved.

    We thank you for the opportunity to respond to ******************************* complaint. If ***************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/28/2022

     
    Complaint: 18394516

    I am rejecting this response because: it was not me who made the purchase. I will be filling a small court claim.

    Sincerely,

    *****************************

    Business Response

    Date: 12/01/2022

    Thank you for giving us the opportunity to follow up on ******************************* BBB complaint.
     
    We understand this is not the resolution ************;was seeking, but we are confident the investigations of the claim was properly conducted and resolved. Chime has escalated this issue to file chargebacks on these transactions. A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. We are still awaiting a response from the merchant.
     
    We thank you for the opportunity to respond to ******************************* complaint. If ***************************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I havent gotten paid from payroll and *** noticed my pay has gotten later and later each paycheck. Chime has refused to take any accountability for this and solemnly blames my company for their inability to pay me within the time frame. I have bills that are due around pay day every other week I get paid.

    Business Response

    Date: 11/17/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
     
    On November 14, 2022, ***** contacted BBB regarding a change in availability of their direct deposit. In looking through ****** direct deposit history it appears their deposits have been posting to their Checking Account in a timely manner.
     
    Please note that when a direct deposit is initiated by the sender, it goes through mandatory processing steps before arriving at Chime. Upon receipt of ****** direct deposit, we post it to ****** Chime Checking Account Monday through Friday, excluding bank holidays.
     
    We thank you for the opportunity to respond to *********************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
     

  • Initial Complaint

    Date:11/11/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Claim# ******* I was on vacation in ************* /mackinac island in ******** from 10/14-10/16. On 10/15 I received a text inquiring about a charge from ********* for a charge of $1083.21. I replied to the text and said that was not me so the charge was blocked. Later that night I noticed there were 6 more transactions from ********* Xbox that apparently went through. I don't even own an Xbox. I started going through my ********* account today to try to figure out what happened and it looks like someone had hacked my email/********* account and used my card on file to purchase games. I have since taken screenshots of everything I could find, taken my card information out of my ********* account, changed my password, canceled the subscription they started, and filed a police report (never heard back on the police report). I have attached everything I could find. I also provided proof that I was in mackinaw at the time all this happened. The bank is denying all of my claims/rebuttals and saying I owe them over $200 when the charges were fraudulent. My hands feel tied at this point. I don't know what else I can physically do to solve this at this point because everytime I call and speak with someone at the bank they say I need to provide proof of travel (I did), file a police report (I did), and send any information that I can find regarding the purchases (I have).

    Business Response

    Date: 11/17/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ****************************
     
    Claim ID: *******
     
    On October 17, ************ contacted us via email regarding two transactions totaling $148.38 which ****** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
     
    On October 31, 2022, we notified Kelsea via email that we completed our investigation and based on the information available, we determined that no error occurred. As a result, we also notified Kelsea that the provisional credit issued on October 17, 2022 would be reversed and the account would be debited on November 7, 2022. 
     
    Claim ID: *******
     
    On October 17, ************ contacted us via email regarding four transactions totaling $107.03 which ****** stated were unauthorized. We then opened an investigation into the matter and filed a dispute. On that same day, we notified ****** via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. In reply that day, ****** requested a copy of the documents we relied on in making our determination. During that day, a copy of the documents Kelsea requested were forwarded to the email on file.
     
    Between October 18, 2022 and October 20, ************ made multiple requests to reopen the investigation. As of our latest decision on October 23, 2022, we notified Kelsea via email that our decision remained that no error occurred.
     
    Upon receipt of ******'s complaint filed with the BBB, we escalated the dispute referenced in Kelsea's complaint for further review. Kelsea will be notified via email as soon as the investigation is completed.
     
    We thank you for the opportunity to respond to Kelsea Immonens complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at *********************************

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18373339

    I am rejecting this response because the charges were fraudulent. And I want my money back. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/21/2022

    Thank you for giving us the opportunity to follow up on Kelsea Immonens BBB complaint.
     
    We have escalated the dispute referenced in Kelseas complaint for further review. Kelsea will be contacted via email as soon as an update is available. We appreciate Kelseas patience while we are reviewing their dispute.
     
    We thank you for the opportunity to respond to Kelsea Immonens complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at *********************************

    Customer Answer

    Date: 11/23/2022

     
    Complaint: 18373339

    I am rejecting this response because: these were fraudulent charges. I want the money refunded. I've never had such a terrible experience with a bank. This is ridiculous. 

    Sincerely,

    ***************************

    Business Response

    Date: 11/29/2022

    Thank you for giving us the opportunity to follow up on Kelsea Immonens BBB complaint.
     
    Kelseas complaint escalation for the dispute referenced in currently ongoing. Kelsea will be contacted via email as soon as an update is available. We appreciate Kelseas patience while we are reviewing their dispute.
     
    We thank you for the opportunity to respond to Kelsea Immonens complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

    Customer Answer

    Date: 11/30/2022

     
    Complaint: 18373339

    I am rejecting this response because: Nobody is taking my case seriously. I just keep getting thrown in a loop. I did not make the purchases that the bank is accusing me of making. So they just keep "investigating" but in reality they are doing nothing. So of course I am losing over $200 for fraudulent charges because my bank wants to steal from me. 

    Sincerely,

    ***************************

    Business Response

    Date: 12/01/2022

    Thank you for giving us the opportunity to follow up on Kelsea Immonens BBB complaint.
     
    Claim ID: *******
     
    A chargeback is a request to the merchant, from Chime, to have the funds from a disputed transaction returned to the member. Merchants are able to reject chargebacks and can provide their own evidence to show that a transaction is legitimate. Our records indicate we received compelling evidence from the merchant regarding your dispute. On November 29, 2022, we concluded our investigation and determined no error occurred. You were notified of this on the same day. As a result, we also notified Kelsea that the provisional credit issued on that same day would be reversed and the account would be debited on December 6, 2022. 
     
    Claim ID: ******* 
     
    On November 22, ************ inquired about reopening the case, and a rebuttal claim was opened. During that same day, we notified Kelsea via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
     
    We understand this is not the resolution Kelsea was seeking, but we are confident the investigations of the claims were properly conducted and resolved. If ****** still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
     
    Please note, in order to reopen the claim, Kelsea must include additional information that was not previously provided to us during our initial investigation. The timeframe for the rebuttal process is 45 days and Kelsea will be notified via email once a final outcome has been determined.
     
    We thank you for the opportunity to respond to Kelsea Immonens complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
     

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18373339

    I am rejecting this response because I sent proof I was in ******** with my family? I don't even own an Xbox. And earlier that day I got a text asking if the charge to ********* were from me and I replied no so the charges would be blocked.... then later that night more Xbox charges went through? If the first one wasn't me why would the ones later in the day be me? I couldn't disable my transactions that day because I was in mackinaw and that was my only source of money since we were out of town. 

    Sincerely,

    ***************************

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 31st my account was verified for direct deposit. On November 2nd my $10,000 direct deposit was returned to sender with no notice. This has caused me to lose my deposit on an RV home, drivers license, suspended for not paying child support, a warrant will be issued for me Friday due to child support. Ive been sleeping in my truck under a bridge on the Mexican border with no water food no dog food no shower, Ive been living off of the charity of illegal immigrants. Chime is not a bank they cause itself a bank. It is organized crime they can only exist in **********. How are they still in business with so many complaints filed against them? My complaint will get no farther than the thousands of other complaints against Chime for miss handling customer money while fraudulently posing as an accredited ************* bank. They must be too big to fail.

    Business Response

    Date: 11/16/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
     
    On November 2, 2022, ****** contacted us regarding a direct deposit they were expecting in the amount of $10000.00, which ****** stated was not posted to their account.
     
    Our records show that November 2, 2022, the direct deposit ****** referenced was returned. For additional details on the return ****** can reach out to ********************************
     

    We thank you for the opportunity to respond to ****************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
     

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Someone Hacked Into Their System On The 25th Of October And Stole All My Money I Was Told To Wait Until The Payment Has Settled To Dispute It, I Dusputed It On October 27th 2022 Then On October 30th I Recieved A Email Stating That I Was Not Getting My Money Back So I Called Them And They Told Me If I Wasn't Happy With The Discision I Could Appeal It So I Did And It's Been A Fight Since They Were Asking To Send In The Sane Documents That I had Already Sent No One Checks The Emails Not Even The Supervisors They Tell You That Your Money Is Safe And Secured But They Are Unprofessional Unsecured And Careless Several Others Were Hacked That I Know Diputed There's And Got There Money Back, They Feel That They Shouldn't Be Held Accountable For My Money When They Told me I Was Going To Get It Back. The documents below is chime and I conversation through email. They stopped responding.

    Business Response

    Date: 11/21/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ********************
     
    On October 29, 2022, Toni contacted us via the Chime app regarding a transaction totaling $591.00 which *********;stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
     
    On October 30, 2022, we notified Toni via email that we completed our investigation and based on the information available, we determined that no error occurred.
     
    We have escalated the dispute referenced in ****'s complaint for further review. *********;will be notified via email as soon as the investigation is completed.

    We thank you for the opportunity to respond to ******************* complaint. If  continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Chime closed my account and kept my money

    Business Response

    Date: 11/22/2022

    Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************************. 
      
    Chime will close an account if there is an extended period of inactivity. Any remaining funds in the account will be returned to the member via check to the address associated with the Chime Checking Account. 

    If any direct deposits were sent to an account that has been closed due to inactivity, the direct deposit would be returned to the original source of funds. 

    We thank you for the opportunity to respond to *********** Phillipss complaint. If *********** *************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

Chime Financial, Inc. is NOT a BBB Accredited Business.

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