Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 16, 2022 there's a transaction sent from my chime account sent to my chime account telephone number. I didn't remember at the time that it was my number for my chime account bc I was using my boyfriend's phone number bc I had dropped my phone and needed to get a new one . I'm still using that telephone number on my chime account. So the money was actually sent to ****** L which he doesn't have that money either. The money was sent to basically nowhere. Nobody's claimed it bc we don't know where it was sent to. It's not on my account anywhere. They said there's no problem with this transaction and closed my dispute case several times now. They've been rude and are not trying to help me resolve this issue what's so ever. I am clueless as to why they have a problem. With reversing the transaction or telling me where they've sent it to. Please help me with this issue . My account number is ************. If that is something that will help. I don't know what other information will be helpful. Please help me resolve this issue they've been absolutely no help and terrible with dealing with this whole nightmare

  Business Response

  Date: 09/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************************
  
  On July 16, 2022, ******** contacted us via phone regarding 1 Pay Friend transfer totaling $1000.00 which ******** stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
  
  On July 18, 2022, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred. On that same day, ******** requested a copy of the documents we relied on in making our determination.
  
  Between July 19, 2022, and August 9, 2022, ******** made multiple requests to reopen the investigation, and rebuttals were initiated. As of our latest review on August 13, 2022, we notified ******** via email that our decision remains that no error occurred, and the claim remains denied.
  
  We thank you for the opportunity to respond to ************************************* complaint. If *********************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
  

• Initial Complaint

  Date:08/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd Tuesday night I had just received my direct deposit from my job of $3966.30. I had only made one purchase via Afterpay for ***** at approximately 12:00 am, and that was it. My ending balance on my checking account that night was $6,269.39. On Wednesday at approximately 7:56am I woke up to numerous notifications that my money has been used from my account to purchase items from Apple.com for the amount of $*******, and a $5000.00 transfer had been made to recipient ************************************** This left my balance at ******. My savings account had been cleaned out with a zero balance, and my checking account had a balance of $******. While I was on the phone with chime customer service another charge was attempted to be made in CVS Pharmacy in Brooklyn **, in the amount of $206.00. This charge was texted to me for verification and was declined. Another charge was placed in the amount of $150.00 for a website called wuvisaaft, which I believe is a western union transaction. This transaction was also made on the account while I was on the phone with Chime customer care for over an hour and half, and they neglected to turn off my card when I initially called. This charge would have not been able to go through if the agent was proactive and turned the card off like I requested in the beginning of the call. I also received a notification that my phone number had been changed on my account to ************* which is a ****** voice number that has never been associated with me. My account was also accessed in *******. I also received an email stating that my account had been accessed on a new device approximately around 3:26 am, from a ******* device in Washington **. My pin was also changed in my account, which resulted in me being locked out of my account. I have made three disputes 1.) *******, 2.) $5,000 3.) $150 . with chime and the charge of the amount of $******* was reversed by the merchant but the other charges were determined to be of no error.

  Business Response

  Date: 09/08/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
  
  Claim ID: *******
  On August 24, 2022, James contacted us via phone regarding a Pay Anyone transfer totaling $5,000.00 which **********;stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On August 26, 2022, we notified James via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We have escalated the dispute referenced in *****'s complaint for further review. **********;will be notified via email as soon as the investigation is completed.
   
  Claim ID: *******
  On August 26, 2022, James contacted us via phone regarding a transaction totaling $150.00 which James stated was unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On August 27, 2022, we notified James via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On August 29, 2022, James requested a copy of the documents we relied on in making our determination.
   
  On August 30, 2022, a copy of the documents James requested were forwarded to the email on file.
   
  We have escalated the dispute referenced in *****'s complaint for further review. **********;will be notified via email as soon as the investigation is completed.
   
  We thank you for the opportunity to respond to ******************* complaint. If ***********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 09/09/2022

   
  Complaint: 17791004
  
  I am rejecting this response because:I have yet to receive any follow up from chime, and have yet to receive my rebuttal paperwork. I also never received any information regarding how chime made their decision not to refund $5,000 that was stolen out of my account. The follow up from the company has been horrible. I speak to a new agent every time and the correct notes are never placed on my account.  

  
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/14/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
  
  Claim ID: *******
  Upon receipt of this complaint, we re-investigated the claim and found that an error did occur. As a result, a credit in the amount of $5,000.00 was applied to *****' account on September 9, 2022. 
   
  Claim ID: *******
  Upon receipt of this complaint, we re-investigated the claim and found that an error did occur. As a result, a credit in the amount of $150.00 was applied to *****' account on September 9, 2022. 
   
  We thank you for the opportunity to respond to ******************* complaint. If ***********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banking with chime for about 2 years for the last 60 days there have been 60 emails at least back and forth customer service for members to try to get into my email for into my bank account and email address that is connected to this bank account was permanently deleted I cannot get it back so I got into the app changed my email address and not such when I try and log in it would not allow me and since then I have been going back and forth sending many emails sending information trying to verify my identity over and over and over again to no avail nothing has been done I have spoke to someone on the phone at least four times I have same as a email to the *** no response whatsoever I want to be able to get into my account so I can draw my Social Security and my savings account so that I may go to another bank this is the most incompetent incompetent customer service I have ever dealt with in my life

  Business Response

  Date: 09/08/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************** 
  
  On March 22, 2022, during a routine monitoring of accounts, we identified suspicious activity on the account. As a result, we placed a hold on the account and requested documentation from **** that could verify the identity of the account holder.
  
  On April 27, 2022, *********;submitted some of the requested information for our review.
  
  On May 5, 2022, upon further review of the documents provided, the account was re-enabled, giving *********;full access to the funds in the account.
  
  Between May 5, 2022, and September 1, 2022, ***** contacted us multiple times to request assistance with updating the account. We provided assistance to ***** to solve the issues involving access to the account.
  
  Upon investigation of the account other account attempt enrollments were made in an attempt by the member to remedy the issues with access. Please note, we have escalated the issues referenced in Lynns complaint for further review. **** will be contacted via email as soon as an update is available. We appreciate **********;patience while we are reviewing their situation.  
  
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.  

  Customer Answer

  Date: 09/12/2022

  I was able to access my money from chime financial but I feel like the anguish the mantle everything that I have been through for the last 30 to 60 days that I deserve some conversation I am homeless okay I could not get to my money and I got put out of where I was living and now I am living in the back of the **Haul in a local store waiting for them to find me out and throw me out I believe I deserve something for the anguish that I have been through I'm also missing $250 from one account and I'm waiting for them to decide on that I don't think that they should get off that easy they are they still have not resolved the issue they still cannot get me into my account

  Business Response

  Date: 09/16/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
  
  We understand the importance of the dispute resolution. The investigation is currently in process, and we are working to resolve ****** case as quickly as possible. Based on the nature of the claim, we will complete the investigation no later than December 6, 2022. ***** will be notified via email as soon as the investigation is completed.
  
  Upon receipt of the initial complaint, we escalated the concerns referenced in ****** complaint for further outreach. **** was contacted via email on September 8, 2022, to address any issues regarding access to their account.  If ***** is still experiencing issues, please contact ********************************. 
  
  We thank you for the opportunity to respond to ******************'s complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   

  Customer Answer

  Date: 09/20/2022

  I
  Complaint: 17788001
  
  I am rejecting this response because:
  I
  Sincerely,
  

   

   

  
  *************************

  Customer Answer

  Date: 09/20/2022

  No I do not accept the response yesterday I had spoke with them starting at 5:30 in the morning Monday September 19th at 5:30 in the morning three and a half hours I spent on the phone I talked to at least six people they had me in tears made me feel degraded and humiliated right now I am homeless and I practically had to beg to get them to do anything about helping me get to my money yesterday. My social security check should be dropped into that account again by the 26th through the 1st of the month and we will see whether or not I have to go through three and a half four more hours to be able to access it as soon as I can access my SSI check October's check I will close the account and no longer do business with them however they had me in tears yesterday for 3 and 1/2 hours they still have not fixed the problem I can still not get into or see my account online so no I don't accept it and the emotional psychological stress and c*** that they're putting on me right now in a time where I'm already homeless and and and struggling is unacceptable to me I have never dealt with him more unempathetic company and customer service they don't have a clue I really kept asking yesterday people I talk to I was begging them hoping that this phone call was recorded I think it needs to go into a training room and everyone including the executive upstairs need to listen so what they did to me yesterday thank you

  Business Response

  Date: 09/22/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
  
  We understand the importance for ***** to be able to access their account. Our records indicate that the email on file is ************************. If ***** is unable to access their account, then we suggest that they rest their password using the following link: https://member.chime.com/member/reset/password/new 
  
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 09/28/2022

   
  Complaint: 17788001
  
  I am rejecting this response because:
  
  Sincerely,
   
  ***********************; they sent you a letter telling you that I should try to use a reset link through the app like I haven't done that I have tried that at least 20 times or more it doesn't work it's not working at all. I have not talked to anyone from chime financial except support which is not getting me anywhere I have sent an email to the *** he has not responded and nobody in that company the first of September I talked with a supervisor named ****** and she was sending all this information upstairs to the executives to see what can be done about it I have not heard a word from them

  Business Response

  Date: 10/03/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  We have escalated the issue referenced in  ****** complaint for further assistance.  ***** will be contacted via email as soon as an update is available.  We appreciate ***************************** while we are reviewing their situation to find the best possible solution.
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   

  Customer Answer

  Date: 10/04/2022

  Why is it that I am not allowed or the the members of chime Financial will not allow me the email address to any executives in the executive office I can't get anywhere with any of any of the time Financial member services they're not doing a freaking thing still haven't tried to do a freaking thing and yet I can't talk to a bigger boss upstairs this is about the most absolute incompetent people I have ever dealt with in my life and the emotional and a psychological stress that they're putting on someone who is also homeless that I have to beg and plead for my money I've been on the phone plus 20 minutes I could hear him talking to a supervisor in the background they told me they'd be right with me and then he came back on and told me my whole grave was longer than 20 minutes I am done I want this account cancel that my credit builder account I am tired of messing with these people every month when it comes to my stuff I want them to get in touch with ****************************** and tell them these accounts have been canceled or or closed and there are no longer responsible for the direct deposit so that I call Social Security because I have no transportation to get to the local ********************** and we've had a hurricane they're not even open but they won't allow me because I don't know my last account number for time I'm homeless I don't have that information with me oh my God I start to cry before I even dial the phone number to chime anymore this is taking a very bad toll on me a very bad one indeed and I want the executive to know about it thank you 

   

  I'am on phone 20 plus minutes. I will be instructing Chime Financial to close my credit builder account and my checking account as of today. Also instructed Chime Financial to report this to ******************************* So that I may allow SSA to send SSI to a new bank account. Thank you ************************** 

  Business Response

  Date: 10/07/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  On October 4, 2022, ***** notified us via phone they would like their Chime Checking Account closed. That same day, the account was closed per *****'s request. For access to the information that ***** is lacking for the ******************************* they may contact us at ******************************** and request this information. 
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

  Customer Answer

  Date: 10/10/2022

   
  Complaint: ******** yes I did close my account on that day however they had did nothing out of that point to fix the problem for me to get back into my account on my mobile banking site they did nothing they still haven't done nothing nothing nothing for a financial institute that's holding my money and collecting my Social Security and a $40,000 inheritance that's on its way I don't trust them at all I don't accept your apology I think they're lousy no one no one has contacted me themselves from time and said they were sorry for anything nothing and still have not gotten me into my account I want this complaint to be recorded I want everybody to deal with time to know what kind of buttheads they are their member services support team is a piece of c*** they need to retrain they need to do something with their member support team and the executives upstairs because they don't seem to care either
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/10/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
  
  As *****'s account has been closed, any deposits sent to the Chime Checking Account will be returned to the sender. 
  
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
  

  Customer Answer

  Date: 10/12/2022

  So they I had to beg and plead in order to get my money crying everything else over 60 days they still haven't done anything to get me into my account or change anything they have done absolutely nothing and now they're going to tell me if I have any money coming to me it's going to be returned to the sender that's just absolutely wonderful I appreciate time so very much. This is the most incompetent financial institution that I have ever dealt with in my entire life tell them they can keep the money but I will make sure if I have anything to do with it no one no one ever deals with these people again they have done nothing absolutely nothing and if I could *** I think I just might because I'm tired of this they are they keep saying they're sorry they're sorry but nothing is being done why the h*** not?
  Complaint: 17788001
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 11/02/2022

  Today is November 2nd 2022 I receive an SSI check before or on mostly before the 1st of every month I closed my chime account the complaint that I filed with the better Business bureau about trying Financial sometime around the 11th of October Social Security sent that check via direct deposit to chime chime is now holding my $841 SSI check and it is up to them at their discretion when to boot it back to Social Security so that Social Security can deposit it into my new account and like everything else my Mobile account that they never never done anything about to this day the accounts are closed but they have never done anything to fix the problem they still do not realize how many people know about my problem but done nothing they are holding my November 1st SSI check for $841 as we speak as I send this email have me crying begging and pleading for them to send it back Social Security so Social Security can send me my money I'm sitting here with nothing to eat no money and there you have **** Financial please do something about it please the executives do not seem to care that they are running a crappy operation ***********************

  *************************

  Business Response

  Date: 11/09/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On October 4, 2022, ***** notified us they would like their Chime Checking Account closed. That same day, the account was closed per *****'s request.
   
  On November 2, 2022, ***** contacted us regarding a direct deposit they were expecting from SSI Treasury in the amount of $841.00, which ***** stated was not posted to their account. Our records show that on October 26, 2022, the direct deposit ***** referenced was returned to SSI Treasury due to the account being closed. We would be happy to provide ***** the status of their return via reply to a request. This request can be sent to ********************************
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
   

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently deposited $11,894 of my Fexeral Tax Refund into my Chime account. Being unable to reach through to the multiple representatives running the ********************* oginazation called Chime about my emergency situation with my identity being stolen plus all **** near close to $12,000 I',m curious if this Best buisness could find me the luck im looking for with getting a full reimbersment along with the stress relief its caused me, one individual out of many haa already been placed under custody, being released only a few days later. There will be 3-4 other ones that will have to consider a consequance sooner rather than later. Chime isnt understanding that ive been real time robbed & dont the few things i used to have full access to anymore, How is it so easy for Chime to let just any floofuck into my account leaving him + some others to spend as they'd please yet making it entirly to difficult to get through to them about the help i need from THE CHIME TEAM? Verification step process after verification step process isnt it nor will it get me to the next step with THE ***** TEAM.

  Business Response

  Date: 09/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On July 26, 2022, ***** contacted us via phone regarding several transactions totaling $1661.00 which ***** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On July 27, 2022, we notified ***** via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We have escalated the dispute referenced in *****'s complaint for further review. ***** will be notified via email as soon as the investigation is completed.
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 09/08/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/09/2022

  ********************************** is not giving me the right movement to make in order to successfully access what is my money. 

  This dispute has been on going for far to long,  never in my life have i witnessed such a poor managment Team along with every representative that i have spoke through with Chime. I do not intend on ever using Chime not ever again, They really need to compromise with me on retaliating againt these people, that goes for the multiple people that were involved with this fraudulant activity and dilly dallying with my virtual debit card. I have two kids with ********** needs & im the only one that will GET it all back for the both of them. 

  Business Response

  Date: 09/16/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On July 27, 2022, ***** contacted us via phone regarding five PayFriend transfers totaling $1,661.00 which ***** stated were unauthorized. We then opened an investigation into the matter and filed a dispute. On that same day, we notified ***** via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  We also want to note that the deposit on July 20, 2022, for the amount of $11,853.00 was also successful.
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
   

  Customer Answer

  Date: 09/19/2022

   
  Complaint: 17789029
  
  I am rejecting this response because: I've been waiting on this Fedeal Tax Refund longer than time could fly. MY IDENTITY WAS STOLEN, does anyone from this department comprehend the fact, i dont have any other way around this. Ive been manipulated into thinking the culprits did no wrong, which i kniw the blank truth to this is in case that he most certainly f****** did **** me blind, someone came into my house took it upon themselves to get past and make it to my bedroom to STEAL my phone off my dresser, where it had been since I left it there. 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/19/2022

  Does this mean I'll be receiving my Federal Funds via.Check instead of it being reloaded back on my chime account. I want the Chime account completely ... suspended. Multiple ones have photo copied my chime card along with my direct deposit registration form. That's complete Trick **** I don't intend on having a thing to do with that Trash ** ****, dirt legs do actually infact do the most with other "anyones", financial budgeting ********. I've been patient as can be during this while process, that goes from filing my taxes to getting my complete identity stolen by a ******* jallapi. My case has been coming acrossed State& federal police files more than once. An investigation has been in motion, all because certain one *****; suspect +*******************, ***********************, and ******************* suspect too available money off my account sharing it with their grade D low-life type of people you guys cannot see that identity theft is an actual and true thing through the system. 

  Business Response

  Date: 10/01/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  We emailed ***** on September 17, 2022 requesting the documentation that is still needed to re-enable the account. The requested documentation can be sent to us by email at ******************************** or call us at ************** for better assistance.
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   
  

  Customer Answer

  Date: 10/04/2022

  I wouldn't want my account re-enabled, the only reason being is because it'd be to easy for whoever has all my chime account information to access my money just like the individuals did 2 months prior. No Thank You.
  Complaint: 17789029
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 10/10/2022

  Thank you for giving us the opportunity to follow up again on ******************* BBB complaint.
  
  Chime records indicate ************ account was re-enabled on October 2, 2022 giving ***** full access to their funds. 
  
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
  

  Customer Answer

  Date: 10/11/2022

  Just like I mentioned in the my message before, the suggestion would be not to re-enable the chime account.That's to high risk for another drug out dispute I just delt with. I request a check fro. BBB sent to ********************************************. Thus mother ********* has all forms of my I'd account info and alot more 
  Complaint: 17789029
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 10/12/2022

  If reimbursement is being paid back to my account I'd like to be aware of that way I know that it's the safest way, on my end.  An update would be needed to be made by me.

  Business Response

  Date: 10/14/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  ************ account is active with in-app access. Funds can be transferred by ***** selecting move money. 
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   

  Customer Answer

  Date: 10/20/2022

  What if the identity thef still has access to my chime account/phone number/ email? ******************* would have gotten the reimbursement they put back on the re-enabled account that I suggested be closed permanently to avoid all cost of repeating this process again. 

  With that being said I would like to request a discovering brand new chime account created by Chime with a different Account &' Rounting number. 

  Business Response

  Date: 10/28/2022

  Thank you for giving us the opportunity to follow up on ******************* BBB complaint.
   
  In order to protect a member's Chime account, we've placed a temporary security control on ***** s account. During this time, members will be unable to access their Chime account until they confirm their identity via the Chime app. Once they are logged into their Chime account, there will be in app prompts for them to complete. Our records indicate ***** has not attempted to complete the in-app account identification since September 27. 
   
  We thank you for the opportunity to respond to ******************* complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   
   
  

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,My name is ***********************, I am a Chime consumer which is part of ***************** On 8/22/2022 at 12:13PM my Chime account was hacked and logged into by a ******* device in ***********, **. I have attached a screenshot showing the email alert for the unknown login. I do not live in ***********, ** and i do not own a ******* device. I live in the **************** and have always logged into chime with my Apple iPhone device.At 12:20PM a hacker transferred my savings balance of $3,905 into my checking account. At 12:21PM the hacker sent $2100 via pay anyone to a [email protected] At 12:21 the hacker then sent $2000 via pay anyone to ************** In total $4100 was stolen from me via fraud/hacker due to Chimes weak security measures. Attached are screenshots showing the unknown login and the transactions made by this thief.At 12:24PM I noticed my money was gone due to the notifications I received from Chime on my iPhone. Attached is a screenshot of my Login at 12:24 from ********, ** using my Apple iPhone device. By then it was too late, my money was gone via pay anyone and claimed by the hacker.Immediately following this I called Chime via phone to file a dispute and report this fraudulent activity. I received dsipute #*******. My dispute was denied within an hour by Chime dispute department stating No error Found. This has casued signifcant financial and emotional stress on me and my young family. I then called the ***************** of ******** to file a report for theft/cyber crime. Attached is that police report.I have since filed a formal complaint with the States ************************* of *******. Complaint #7LW7G-FAL5F. I have since filed a formal complaint with the ***** Complaint #*******. I will be forced to pursue legal action against Chime and ***************** I am requesting a full non-provisional refund sent back to my account totaling $4100.00 I no longer trust that Chimes investigation process is in my best interest.

  Business Response

  Date: 09/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ************************
  
  On August 22, 2022, Tavon contacted us via phone regarding 2 Pay Anyone transfers totaling $4,100.00 which Tavon stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On August 23, 2022, we notified Tavon via email that we completed our investigation and based on the information available, we determined that no error occurred. The same day, Tavon inquired about reopening the case, and a rebuttal claim was opened. Later the same day, we notified Tavon via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. Additionally, Tavon requested a copy of the documents we relied on in making our determination.
   
  On August 25, 2022, Tavon inquired about reopening the case, and a rebuttal claim was opened.
   
  On August 27, 2022, a copy of the documents Tavon requested was forwarded to the email on file.
   
  On August 29, 2022, we notified Tavon via email that we reopened the claim based on the additional information provided and determined that an error did occur. As a result, a credit in the amount of $4,100.00 was posted to Tavon's account.
   
  We thank you for the opportunity to respond to ****************** complaint. If **********************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 09/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I absolutely hate chime. I have almost $1000 stolen from me while I was at work. The minor involved was using my name and mailing address to make purchases. All while this was initially happening, I was voluntarily put away in mental health rehabilitation due to work and personal influences so I wasn't aware of any of this. I have provided police reports from both my store manager and myself, my hospital discharge papers and their terms of conditions of no cell phone usage and also that my job was paying me while I was being treated. I even went to the mailing provider who sent me an email stating that it technically never made it to my home address because someone was following the postal truck and getting the packages, never signing off for them and most importantly, WASN'T ME! HOW MUCH MORE CAN I PROVIDE TO SHOW IT WASN'T ME!? I will not provide the documents on here since they should be storing them away like their storing my money

  Business Response

  Date: 09/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by ***************************.
   
  On June 9, 2022, ******** contacted us via phone regarding nine transactions totaling $977.16 which ******** stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On June 13, 2022, we notified ******** via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On July 27, 2022, we applied a provisional credit to ******** s account for the full amount of the dispute. This temporary credit was provided to allow ********  with full use of the funds while we completed our investigation.
   
  Between June 13, 2022 and August 25, 2022, ******** made multiple requests to reopen the investigation. As of our latest decision on August 29, 2022, we notified ******** via email that our decision remained that no error occurred. We also notified ******** that the provisional credit issued on July 27, 2022 would be reversed and the account would be debited on August 18, 2022. 
   
  Between June 14, 2022 and August 19, 2022, ******** made multiple requests for copies of the documents we relied on in making our determination. On August 22, 2022, the most recent request was fulfilled, and a copy of the documents ******** requested were forwarded to the email on file. Please note, we now consider this matter closed.
   
  We thank you for the opportunity to respond to ******** Browns complaint. If *************************** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17789361
  
  I am rejecting this response because: I have an official letter from the postal office that was delivery these alleged packages that stated themselves that I was not the one receiving the packages and that someone was getting them from the delivery driver on that route beforehand! This is so unethical. If I have that plus official doctor notes stating I wasn't physically around then how can I be held accountable!? You guys are evil monsters!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 09/14/2022

  Thank you for giving us the opportunity to follow up on ******** Browns BBB complaint.
  
  On September 8, 2022, Lakeshia inquired about reopening the case, and a rebuttal claim was opened. The rebuttal investigation is currently in process, and we are working to resolve Lakeshia's case as quickly as possible. Please note, the timeframe for the rebuttal process is 45 days and Lakeshia will be notified via email once a final outcome has been determined.
   
  We thank you for the opportunity to respond to ******** Browns complaint. If ******** Brown continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chime has takin me through h*** I was kidnapped and robbed and my car crashed Im thankful to be alone today chime refused my claim at first told me that they did not agree with me and my situation then the reps played on the phone when I tried to resolve this I called my attorney general and they asked me to work with chime they are just now looking into my situation and I was told that if a decision was not made by Aug 26 2022 that I would receive a temporary credit **** called in and spoke to *** then one person from the dispute department that confirmed this I have kids to take care of I sent them my identification as well as my police report information I need my credits and I need fir come to honor their word I feel that I am entitled to my credits for the neglect of my account and personal information transactions were even made by the area I was kidnapped from chime is not complying and keeps referring me to the credit policy the only reason I would not get credits is that Im f my account was a credit builder and it was not the funds was stolen from my debit card chime did se d me a new debit card but didnt did not and I feel refuses to send me a new one I am behind on bills I am in debt iv been borrowing money I could not have any holidays fit my kids because chime has left me with little to no hope its so bad that Im cant even get around or afford the police report I want to pay for so I can have documents on this it had gotten so bad i was in a homeless during the winter all Im asking is for chime to stop ignoring my emails and chats and release the funds I need to get by and by the *** machines being down I will run out of food soon they do not care about me but I need my credits to help my kids and myself I just want then to do the right thing on my behalf and for them to be more considerate of their consumers that have faced horrible fraud / crimes i medic chime to hone their credit date if I wasnt eligible Iwould nothadthedate

  Business Response

  Date: 09/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **************************
   
  On July 29, 2022, Ajhane contacted us via phone regarding several transactions totaling which Ajhane stated were unauthorized. We then opened an investigation into the matter and filed a dispute.
   
  On July 31, 2022, we notified Ajhane via email that we completed our investigation and based on the information available, we determined that no error occurred.
   
  On August 12, 2022, Ajhane inquired about reopening the case, and a rebuttal claim was opened. Additionally that day, Ajhane requested a copy of the documents we relied on in making our determination.
   
  On August 14, 2022, a copy of the documents Ajhane requested were forwarded to the email on file.
   
  On August 19,2022, we notified Ajhane via email that we reopened the claim based on the additional information provided and determined that no error occurred, and the claim remained denied. 
   
  Upon receipt of ******'s complaint filed with the BBB, we escalated the dispute referenced in ******'s complaint for further review. Ajhane will be notified via email as soon as the investigation is completed.
   
  We thank you for the opportunity to respond to *************************** complaint. If ******************;continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.
   

  Customer Answer

  Date: 09/08/2022

   
  Complaint: 17788927
  
  I am rejecting this response because: chime is trying to cover there tracks here because my concern is  about a specific claim  4771746 and another claim ******** I was denied  due to chimes negligence on my behalf I was promised credits would be released within the 10 to *********************************************************************************************************************************** chom has yet to resolve my issue and is ignoring my emails and chats they are very unprofessional and rude to the consumers I want them to do the right things my bills are past due I am in debt due to chimes false promise I f funds being released I have no food here v shows then this with o help at all I even asked for them to release *** of the funds to me as soon as possible they have even told me I wothdrew a claim I never canceled or requested to be canceled 
  I just want my money 
  Sincerely,
  
  *************************

  Business Response

  Date: 09/13/2022

  Thank you for giving us the opportunity to follow up on *************************** BBB complaint.
   
  On September 7, 2022 we advised ****** that we escalated the dispute referenced in ******'s complaint for further review. The investigation is currently in process, and we are working to resolve Ajhanes case as quickly as possible. Ajhane will be notified via email as soon as the investigation is completed.
   
  We thank you for the opportunity to respond to *************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17788927
  
  I am rejecting this response because:the business was s not responding or complying with my concerns I have bills and I need my money released immediately I should not have to go through the BBB to get a proper response chime needs to be held accountable for not releasing my funds to me they know my case is a kidnapping case as well as my money being stolen from me on top of chime os still charging me fees during investigation after stating they would not do so 
  I want chime to do their job and help me and give me my funds back immediately 
  Sincerely,
  
  *************************

  Business Response

  Date: 09/16/2022

  Thank you for giving us the opportunity to follow up on *************************** BBB complaint.
   
  We understand this is not the resolution ****** was seeking, but we are confident the investigations of the claims were properly conducted and resolved. If Ajhane still does not agree with the outcome of the claim, they may submit a rebuttal to ********************************.
   
  We thank you for the opportunity to respond to *************************** complaint. If ************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a complaint already with the same issue that's been going on for so long...On 7-22-2020 I started banking with chime Between 10-5-2020 and 10-12-2020 between maintenance and other stuff they had going on my account had fraudulent charges for $31,224 so as complaint filed on 10-14-2020 because I couldn't get no information till someone contacted me On 10-27-2020 I received an email saying that they have credit my account with a provisional credit I tried the to use it and declined at this point I was unsure if I was being scammed or what was going on 11-6-2020 they had the audacity to email me asking me about the transactions that were made from 10-2-20 to 11-5-20 I responded to them that it was clear that I had already explained that and that that's the reason why there was a claim and if anything why is it that my account is now put on hold right after having this available balance ...They asked my proof of my source of income and proof that I was the owner of the other account that I was doing transfers to and from which I gave them all what they asked for and even then then my account was still on hold. Just to make it even more concerning for me about how legit this institution is on 11-21-2020 I received an email saying that they apologized and that yes there was several of errors and that now the $31,221 were now available.Back and forth calling and emailing them just to recieve am email on 12-9-20 that all my accounts were closed.I lost my apartment and all I had worked for In a blink of an eye and again between emails and calls and documents etc On :5-7-21 they said they would send a check with the remaing of my balances which they said was $14,081 well indeed but that was wat I had in my savings I told them that the total of my money Is: $45,305 or so they gave me the run around sending multiple checks and finally the only check I got came back as FRAUDULENT and I had to pay that money back because criminal charges were going to be pressd

  Business Response

  Date: 09/07/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************************
   
  On October 14, 2020, ******* contacted us via phone regarding multiple transactions totaling $31,224.21 which ******* stated they were charged twice for. We then opened an investigation into the matter and filed a dispute. On that same day, we applied a provisional credit to *******s account for the full amount of the dispute. This temporary credit was provided to allow ******* with full use of the funds while we completed our investigation.
   
  On November 21, 2020, we notified ******* via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, we also notified ******* that the provisional credit issued on October 14, 2020 was now considered permanent.
   
  On November 16, 2020, during a routine monitoring accounts, we identified some unusual activity. As a result, we placed a hold on the account and requested documentation from ******* that could verify their identity.
   
  On December 3, 2020, ******* submitted some of the requested information for our review.
   
  On December 9, 2020, upon review of the documentation provided, Chime determined *******'s account was not in compliance with Chimes internal policies and the account agreement provided at account opening, therefore we exercised our right to close the account.
   
  On May 17, 2021, a check for the remaining balance on *******s account was mailed to them. Our records show that it was cleared on June 2, 2021.
   
  If ******* believes there are unaccounted funds, then we will investigate deeper if they can provide proof of error.
   
  We thank you for the opportunity to respond to *********************************** complaint. If ********************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17727347
  
  I am rejecting this response because: I sent all the documentation and never received the $31000 for the complaint I would like to have my money back immediately 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 09/19/2022

  Thank you for giving us the opportunity to follow up on *********************************** BBB complaint.
   
  On November 21, 2020, we notified ******* via email that we completed our investigation and based on the information available, we determined an error occurred. As a result, we also notified ******* that the provisional credit issued on October 14, 2020 was now considered permanent.
   
  On May 17, 2021, a check for the remaining balance on *******s account was mailed to them. Our records show that it was cleared on June 2, 2021.
   
  If ******* believes there are unaccounted funds, then we will investigate deeper if they can provide proof of error.
  
  We thank you for the opportunity to respond to *********************************** complaint. If ********************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************

  Customer Answer

  Date: 09/24/2022

   
  Complaint: 17727347
  
  I am rejecting this response because:

  Yes I Filed The claim on 10/14/2020 and yes chime sent an email on 10/27/2020 letting me know that a provisional credit was being issued meanwhile they investigated as soon as I was able to read the email I attempted to access such funds and it DECLINED I am attaching screenshot of my inbox showing that the attempts I contacted customer service to inquire about the reasons my card was declined they said perhaps I had to give it some time, I Decided to just wait to the next day. On 10/28/2020 I attempted to use my car again and it declined a couple times again, I would like to ****** the fact that I slept for a while on and off during this period of time due ti Grieving my siblings passing on 08/22/2020. On 10/29/2020 I received and email Notifying me ** intermittent issues with the institution and that purchases and Atm withdrawals were affected as I said before I'm attaching screenshots of each one of these statements my frustration was already on its peak so due to my situation and how difficult it is to get a fast and accurate  representative to respond back in a timely manner I left it at that and decided to be patient on my end. On 11-6-2020 only a couple days later I received an email from chime asking me to provide proof of were my income was coming from which I was now speechless and immediately thought all was so suspicious how could this be specially for the amount they were claiming to say I was moving? and also want to clarify that in the transition of all of this i was steal recieving  deposits to my account and i had just been using my credit card a couple times for small amounts which also started havung issues.But when almost $40,000 were mal used it was just so easy and the fact I was issued a credit I wasn't able to access for all these absurd reasons. On11/17/2020 I received an email saying my accounts were put on Hold until I could provide documentation and identification. So I  talked to them and told them we were in the middle of a pandemic and DMV were not working as usual that if I could have some more time from 12/09/2020 and ON it became a nightmare were I felt as if I had got scammed out of my money Back and forth thru emails begging somebody could help me. So they CLOSED My accounts. As if things couldn't get worse I was advised a closure check would be issued after so many attempts because as I showing scrennshots for the longest they would keep telling me that my account would not be eligible for a check, makes no sense at all, then they come out with a $14,000 which is war i had in my account already... So now I'm asking like were all my money and why does it seem like it all has been a game from chime then they send me a fraudulent check and because they canceled the check  with out noticed which is beyond cold hearted on there end because i literally was aboit to lose my freedom for this mistake on there end i had several nervous breakdowns and so on with all the excuses one representative would say one thing another representative would say something else  and in the transition of this painful and difficult situation CHIME put me through I learned how I really believed they were a Bank or so, How many people had been let down by this institution and being scammed for there money I just can't believe I'm still living this nightmare... 

  I am sending Screenshots and I would like to ****** how much i begged chime to please stop playing with me and give me my money 
  Back Please I need my money back I worked Hard for it, chimes whole system inthe time I was a customer went thru outrages and problems and issues accessing funds.

  PLEASE I am asking chime to Give me my money pleaseee

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 10/01/2022

  Thank you for giving us the opportunity to follow up on *********************************** BBB complaint.
   
  After further review of the additional information provided, we were unable to locate any unaccounted funds. We recommend ******* review their account statements for further clarification. 
   
  We thank you for the opportunity to respond to *********************************** complaint. If ********************************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************. 
   
  
  
  

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been having an issue with Chime. I locked myself out of the account and was asked to provide my ID and social security card which I did. I was told that I would receive an email when I can get back into my account. This took place in August 15th. Today is August 28th and I have yet to hear from anyone. I have been calling and all Im being told is that they can escalate the situation. This has been escalated several times. After they kept telling me that it would be escalated I started taking reference numbers. I have spoke with two supervisors after being hung up on after being on hold for 40 minutes to an hour. Still getting no where with chime. I have money that is being direct deposited to that account and I can not access the funds.

  Business Response

  Date: 09/06/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
  
  On August 15, 2022, during a routine monitoring of accounts, we identified unusual activity on their Chime account. As a result, we placed a hold on the account and requested documentation from ******** that could verify the identity of the account holder.
  
  Between August 17, 2022, and August 27, 2022, ******** submitted some of the requested information for our review.
  
  The account remains suspended and is not eligible to be re-enabled or for a refund check until ******** provides valid copies of the required documents. We emailed ******** on September 6, 2022, requesting the documentation that is still needed to re-enable the account. The requested documentation can be sent to us by email at ********************************.
  
  We thank you for the opportunity to respond to ******** Bests complaint. If ******** continues to have concerns regarding their complaint, please have them contact Chime directly by email at ******************************** 

• Initial Complaint

  Date:08/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My paycheck was processed and paystub issued 8/26/22. The paystub does confirm that the entire amount of my direct deposit was deposited to my bank. However, it is now 8/28/22 and my direct deposit is not in my account. I have made multiple attempts to reach out (3 phone calls with 5 customer support reps, 3 emails to their support team, and at least 20 comments on social media) but Chime is unwilling/unable to get me in touch with anyone who has the authorization to modify my account or even assess this claim. I am able and willing to produce the paystub, and all I want is for them to investigate the claim and either credit me or communicate with my payroll provider in order to resolve the issue. They keep saying they will escalate it and have someone contact me but no one does. I just want my paycheck so I can close this account and never have to do this again but I know that if I try to close the account, Chime is known to withhold funds that arrive after account closing and I cant afford to be out all that money.

  Business Response

  Date: 09/01/2022

  Chime is in receipt of the complaint filed through the Better Business Bureau (BBB) by **********************
   
  On August 26, 2022, *** contacted us regarding a direct deposit they were expecting from their employer in the amount of $979.89, which *** stated was not posted to their account.
   
  Our records show that August 29, 2022, the direct deposit Zoe referenced was posted to the account.
   
  We thank you for the opportunity to respond to ******************** complaint. If ********************* continues to have concerns regarding their complaint, please have them contact Chime directly by email at ********************************.